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APAC Telecom CRM Market 2008-2011
DescriptionDescription:
23-February-2009, Pages-11 In telecom industry, Customer Relationship Management (CRM) applications manage and automate business. These applications include sales automation, marketing automation, contact center, customer service, and analytic applications. The telecom sector in the APAC region is looking forward to add community based interactive functionalities and framing the architecture for new collaborative features in CRM to enhance customer experience. The focus is on understanding the collaborative needs and to incorporate it in CRM applications. The On-demand model provides low cost of implementation, speed of implementation, and freedom from worries of IT infrastructure. There is increase in the adoption of On-demand model from the mid-sized business segment.
The report forecasts the market size of CRM applications in the Telecom sector in APAC region over the period 2008-2011. The report also discusses about the CRM spending in the Telecom sector in APAC. In addition, the report also provides the market size of CRM applications in the telecom sector among all the countries in APAC region. Further, the report also elaborates the functionalities of CRM applications in the Telecom Sector and identifies the market trends for the CRM applications market in APAC.
This report can help IT vendors identify their target geographies and verticals. Further, the sales drivers can be used to penetrate the identified vertical or increase the current share of the customer's wallet.
Special Offer: You can request one free hour of analyst time when you purchase this report. Details provided within the report.
Table of ContentsTable of Contents:
1. Market Size & Forecast
2. CRM Spending by Telecom in APAC
3. APAC – CRM Market Size by Country
4. CRM for Telecom Vertical
4.1 Marketing Automation
4.2 Customer Service/Contact Center
4.3 Sales Force Automation
5. Market Trends
Other Reports in this Series
List of Exhibits
Exhibit 1.1: APAC Telecom CRM Market Size and Forecast 2008-2011 (in $ million)
Exhibit 2.1: APAC (excluding Japan) Telecom CRM Market Size and Forecast 2008-2011 (in $ million)
Exhibit 3.1: APAC Telecom CRM Market Size by Country (2008)
SKU: IRTNTR74 |
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