ITO and BPO

Format: 2016-12-04
Format: 2016-12-04
August 01, 2016 | 73 Pages | SKU: IRTNTR8488

Market outlook of the IT outsourcing market in Africa

Technavio’s market research analyst predicts the IT outsourcing market in Africa to grow at a CAGR of around 7% during the forecast period. Cost reduction and the need for enhanced efficiency are the primary growth drivers for this market. Cheap labor and growing economy of Africa are the major factors that fuel the outsourcing of IT functions to the region.

The increase in technology adoption such as cloud computing, and analytics, and modernization of ICT infrastructure is fostering the growth of IT services market in the African nation. Government investment in IT especially among SMEs to improve operational and business efficiencies has also been aiding the IT services sector in growing at a significant rate.

Competitive landscape and key vendors

The IT outsourcing market in Africa is highly competitive, and several vendors are offering similar kind of outsourcing services to their clients. They also encourage companies to outsource their IT-related function that do not form their core business process. To differentiate their offerings, they are moving up the value chain by providing services such as data analytics.

The top four vendors in the market are -

  • Accenture
  • CSC
  • HP
  • IBM

Other prominent vendors in the market include Capgemini, Fujitsu, Infosys, Cognizant, HCL, TCS, and Xerox.

Segmentation by end-users and analysis of the IT outsourcing market in Africa

  • Government
  • BFSI
  • Telecommunications
  • Healthcare
  • Others

The government sector constituted 30% of


July 27, 2016 | 86 Pages | SKU: IRTNTR8528

Overview of the IT outsourcing market in APAC

Technavio’s market research analyst predicts the IT outsourcing market in APAC to grow at a CAGR of almost 6% during the forecast period. Much of this growth can be attributed to the presence of large firms that seek to outsource their infrastructure management services to this region. The outsourcing of IT functions will allow enterprises to focus on core competencies and achieve improvements in operational efficiency to stay ahead in the competition. Furthermore, factors such as the automation of essential IT outsourcing functions through cloud computing services will fuel the prospects for growth in this market during the predicted period.

A critical factor that will impel growth in this market is the advent of cloud computing. Due to the change in technology and business requirements, companies require IT solutions that can quickly replace outdated technologies. In recent times, it has been observed that almost all enterprises are in the process of moving their business applications and processes to the cloud. Smaller companies or SMEs with limited budgets can also avail cloud services through pay-per-use models. Cloud-based services help to automate almost all basic functions that are time-consuming. Its ability to bring down the total cost of operations by allowing enterprises to focus on core competencies will result in its augmented adoption during the forecast period.

Competitive landscape and key vendors

The IT outsourcing market in APAC is highly fragmented due the presence of numerous large and small players. The market competition is anticipated to intensify with many players foraying into the market space. The players in this market are working to increase their market shares through partnerships and strategic acquisitions. To survive and succeed in this market, the vendors have to differentiate themselves by


July 18, 2016 | 65 Pages | SKU: IRTNTR9904

Overview of the global procure-to-pay (P2P) outsourcing market

Technavio’s market research analyst predicts the global procure-to-pay (P2P) outsourcing market to grow at a CAGR of almost 16% by 2020. Organizations are increasingly adopting P2P outsourcing solutions to reduce their operational expenses. The procurement managers are facing challenges in the effective management of P2P processes due to the increased complexities and manual errors in the supply chain systems. P2P outsourcing helps firms to gain access to local talent, advanced technologies, and skilled workforces within economical costs. Moreover, the BPO services help clients to enhance their operations through efficient supply chain management (SCM) systems and streamlined core business processes. The growing requirements for cost reduction and the increasing focus on core competencies have propelled enterprises to avail P2P outsourcing.

One of the latest trends gaining grounds in this market is the emergence of mobile P2P technology. Organizations are adopting mobile solutions to manage end-to-end procurement process and SCM procedure for transactions. Mobile solutions provide convenient payment solutions with added features such as purchasing management and order tracking facilities. Also, the additional functionality in the mobile devices helps procurement professionals to communicate effectively with suppliers in real time. Several IT solution providers in the market are developing procurement software solutions in the form of mobile applications that can be installed on iOS and Android platforms.

Competitive landscape and key vendors

The market is dominated by a few large vendors who distinguish their products with innovative and high-quality services


June 29, 2016 | 73 Pages | SKU: IRTNTR9835

Global outlook of the general and administrative outsourcing (GAO) market

Technavio’s market research analysts have predicted that the global general and administrative outsourcing (GAO) market will grow steadily during the predicted period and post a moderate CAGR of more than 3% by 2020. The exponential increase in the number of companies across the globe has augmented the need to use shared services for automation and administration consolidation. MNCs have already started employing service providers for standardizing and consolidating their payroll structure and F&A services into one platform. Moreover, organizations are constantly focusing on opportunities to expand their operation to new locations. This will demand the requirement to standardize and optimize business process, which will be one of the major factors that will have a positive impact on this market’s growth in the coming years.

The need to reduce administrative costs and the increased complexities in the global supply chain and distribution systems have induced organizations to use operational analytics solutions. Also, analytics solutions help organizations to reduce their administrative expenditure through statistical modeling and data science technology. This will lead to a rise in the number of BPO firms offering supply chain analytics services and will subsequently lead to the growth of the analytics BPO market.

Competitive landscape and key vendors

Characterized by the presence of several outsourcing companies, the GAO market appears fragmented. However, the large well-established vendors dominate the market with their innovative and high-quality services. The growth and revenue of vendors mostly depends on the foreign exchange market of the country in which GAO


June 24, 2016 | 52 Pages | SKU: IRTNTR8656

Market overview of technical support outsourcing

Technavio’s market research analyst predicts the global technical support outsourcing market to grow at a CAGR of more than 6% during the forecast period. Cost reduction for businesses is a key growth driver for this market. Global companies increasingly outsource technical support services that would otherwise require more infrastructure, capital investment, and human resources. Outsourcing technical support functions to third-party service providers enables these firms to cut costs associated with hiring and training tech support specialists. It also helps companies to apply the concept of lean production into their operations. Labor arbitrage is another prospective benefit of outsourcing.

The consumerization of IT is also expected to aid market growth over the next four years. The emergence of cloud-based solutions has revolutionized the mode of outsourcing business processes as SMEs depend on outsourcing services for the efficient functioning of different processes. Cloud-based helpdesk software enables helpdesk representatives to store client's information on the cloud and provide customized support services. Cloud-based services enhance helpdesk trouble ticket management and help companies to focus more on productive activities. End-users have been seeking cloud-based solutions with the expansion of mobile services and popularity of mobile devices thereby helping streamline applications to ensure continuous support.

Competitive landscape and key vendors

The global technical support outsourcing market is highly fragmented with the presence of large and small players. This report expects the market competition to intensify further with many players foraying into the market space. Players in the market are constantly looking for ways to increase their market share through M&A. The growth of players in the market


June 16, 2016 | 73 Pages | SKU: IRTNTR9586

Overview of the global business process-as-a-service (BPaaS) market

Market research analysts at Technavio have predicted that the global business process-as-a-service (BPaaS) market will grow steadily at a moderate CAGR of almost 12% by 2020. The need to reduce operational costs and improve productivity and innovation has induced many organizations to integrate their business and technology solutions. Benefits such as process optimization, cost reduction, reduced cycle time, access to the best global practices, and improved productivity are compelling more and more organizations to use this technology for driving business growth. According to this market research analysis, a rise in the usage of technology to drive business is one of the primary factors impelling the growth of the market during the forecast period.

The emergence of cloud computing services is identified to be one of the major trends in the market. Greater flexibility of application and service customization is attracting customers to adopt cloud computing and cloud-based services on a larger scale. Acting as intermediaries between cloud service providers and businesses, cloud service brokers provide management and maintenance services to enterprises. Additionally, they also provide deliver deduplication, security, and data protection services to enterprises.

Segmentation by services and analysis of the BPaaS market

  • Customer management
  • E-commerce
  • Finance and accounting
  • Payments
  • HR

During 2015, the HR segment accounted for about 30% of the total market share and dominated this market space. Increased focus on core business activities and the subsequent need to reduce operational costs are


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