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The self-service kiosk market size is estimated to grow at a CAGR of 12.61% between 2022 and 2027. The market size is forecast to increase by USD 8,262.72. The growth of the market depends on several factors, including increasing adoption of contactless payment, increasing use of data analytics to predict consumer behavior, and growing investment in smart parking. A self-service kiosk is a computerized device that enables end-users to improve operational efficiency and enhance customer experience. Self-service kiosks have multiple functionalities in end-user segments, such as retail, travel and tourism, financial services, healthcare, and others.
This self-service kiosk market report extensively covers market segmentation by End-user (retail, financial services, travel and tourism, healthcare, and others), Component (hardware, software, and services), and Geography (North America, APAC, Europe, South America, and Middle East and Africa). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.
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The increasing adoption of contactless payment is notably driving market growth. Contactless payment provides customers with a fast, convenient, and secure way to complete transactions. Self-service kiosks have contactless payment terminals in them. Consumers can quickly finish the transaction by tapping their cards or positioning an NFC-enabled smartphone next to the self-service kiosk.
The popularity of mobile wallets like Apple Pay and Samsung Pay has also increased, which has accelerated the development of contactless payments. Customers could also pay for their orders using mobile wallets like Apple Pay and Samsung Pay. The market for self-service kiosks will therefore be driven by the increasing use of contactless payment.
A growing focus on smart retail stores is the key trend in the market. A brick-and-mortar retail space, known as a "smart store" makes use of smart technologies including smart carts, smart mirrors, and others. Self-service kiosks are deployed in smart stores for self-checkout services without any human interaction. The need for self-service kiosks has increased with the requirement for self-checkout services in smart stores.
In September 2021, StoreKing opened five new smart stores in India. As the entire transaction can be completed with the help of a card payment module that is integrated into self-service kiosks, these services enable customers to skip long queues. Thus, the emergence of smart stores will increase the adoption of self-service kiosks globally during the forecast period.
Growing demand for tablet kiosks is the major challenge impeding the market growth. Hotels and restaurants are adopting tablet kiosks to place orders and book tables due to the integration of self-service functionalities such as check-in/check-out, bill payments, and food ordering. The majority of the tablet kiosks available in the market are based on Android.
Several restaurants have deployed tablet kiosks to improve operational efficiency and reduce the wait time for customers. To increase operational effectiveness, several QSRs and restaurants are focusing on introducing tablet kiosks. For instance, McDonald partnered with Bouncepad to install Bouncepad tablet kiosks across restaurant locations in Europe, Canada, and Australia. These tablet kiosks improve customer experience and help increase dwell time. They enable customers to order and pay through digital wallets. Therefore, the demand for tablet kiosks will challenge the growth of the market during the forecast period.
The market share growth of the retail segment will be significant during the forecast period. Self-service kiosks are used in retail stores for browsing product information and ordering the product, for check-in/check-out services, etc. The adoption of self-service kiosks offers various advantages to retailers. For instance, it offers customers access to information and improves the service speed, thus improving the customer experience. It also offers a personalized experience and helps keep retail stores stay relevant at a time when e-commerce is expanding rapidly.
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The retail segment was valued at USD 1,976.05 million in 2017 and continued to grow until 2021. The retail segment has the dominant market share in the global self-service kiosk market. The increasing investments in retail outlets such as supermarkets and hypermarkets are one of the key driving factors. Supermarkets and hypermarkets have large floor space, and the deployment of self-service kiosks helps customers find products and reduce wait time, which improves the customer experience. This is expected to drive the growth of the retail segment, which, in turn, is anticipated to propel the growth of the market during the forecast period.
Based on component, the hardware segment holds the largest market share. The hardware is used for check-in, luggage tagging, and boarding pass printing, among other things. The global self-service kiosk industry is growing rapidly due to the rising demand for self-service kiosks in airports and an increase in the number of air passengers utilizing these kiosks. At present, the global self-service kiosk market is equipped with artificial intelligence-based software that strives to provide a better experience to its clients.
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North America is estimated to contribute 41% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
In 2022, North America accounted for the largest share of the global self-service kiosk market, in terms of revenue, with the majority of the demand for self-service kiosks stemming from the US and Canada. Customers in North America have always been at the forefront in terms of the adoption of new technologies, which has led to the growing implementation of self-service kiosks in the region during the forecast period. Furthermore, the growing investment in the establishment of new retail stores is also driving the adoption of self-service kiosks in the region during the forecast period. Retail stores use self-service kiosks for information access, bill payment, and advertisement. Several supermarkets, grocery, and retail store chains are installing self-service kiosks.
In 2020, the outbreak of the COVID-19 pandemic severely impacted the economic conditions in countries across the region. However, many end-users in the retail, hotel and hospitality, and restaurant industries deployed self-service kiosks to reduce the chances of interaction between people during the pandemic. During the forecast period, as the number of quick-service restaurant chains increases, the regional market in focus is expected to witness moderate growth.
The Self-service Kiosk Market report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.
Global Self-service Kiosk Market Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Posiflex- The company offers self service kiosks such as Paragon TK 3200 Series and Stellar TK 2100 Series.
The research report also includes detailed analyses of the competitive landscape of the market and information about 15 market companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The self-service kiosk market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027.
Self-service Kiosk Market Scope |
|
Report Coverage |
Details |
Page number |
172 |
Base year |
2022 |
Historic period |
2017-2021 |
Forecast period |
2023-2027 |
Growth momentum & CAGR |
Accelerate at a CAGR of 12.61% |
Market growth 2023-2027 |
USD 8,262.72 million |
Market structure |
Fragmented |
YoY growth 2022-2023(%) |
11.35 |
Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
Performing market contribution |
North America at 41% |
Key countries |
US, Canada, China, Japan, and UK |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Acante Solutions Ltd., H32 Design and Development Inc., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Thales Group, Toshiba Corp., VeriFone Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, and Zebra Technologies Corp. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
We can help! Our analysts can customize this market research report to meet your requirements.
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Component
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
13 Appendix
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