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Business Process Outsourcing Market by End-user, Business Segment, and Geography - Forecast and Analysis 2023-2027

  • Published: Nov 2022
  • Pages: 177
  • SKU: IRTNTR44588
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The business process outsourcing market is estimated to grow at a CAGR of 6.5% and the size of the market is forecast to increase by USD 75.89 billion between 2022 and 2027. The growth of the market depends on serval factors, including a focus on reducing operational costs, a surging number of BPOs, and the increasing adoption of BPO by IT and telecom service providers.

This report extensively covers market segmentation by end-user (IT and telecommunication, BFSI, retail, healthcare, and others), business segment (large enterprises and SMEs), and geography (North America, Europe, APAC, Middle East and Africa, and South America). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

What will be the Size of the Business Process Outsourcing Market During the Forecast Period?

Business Process Outsourcing Market Size

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In 2017, in terms of market size, North America dominated the market with a share of USD 75.69 billion. Additionally, US was the largest contributor of market share USD 54.62 billion. The IT and telecommunication market segment recorded the largest contribution in market share of USD 76.89 billion and continues to grow.

Parent Market Analysis

Technavio categorizes the global business process outsourcing (BPO) market as a part of the global IT consulting and other services market within the global IT services market. The super parent global IT services market cover companies offering IT consulting and system integration services, application services, electronic data processing services, business process outsourcing services, infrastructure services, and Internet services. Our research report has extensively covered external factors influencing the parent market growth during the forecast period.

Business Process Outsourcing Market: Key Drivers, Trends, Challenges, and Customer Landscape

The increasing adoption of BPO by IT and telecom service providers is notably driving the market growth, although factors such as language barriers and goodwill risk may impede the market growth. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

Key Business Process Outsourcing Market Driver

The focus on reducing operational costs is notably driving business process outsourcing market growth.  Operational costs refer to the cost involved in manufacturing goods and services, maintenance, and administration on a regular basis. BPO helps minimize operating costs and enhances business efficiency. BPO involves service aid for different business processes such as procurement, logistics, and customer care. Therefore, organizations have started outsourcing their business processes and operations to focus on and improve their core businesses.

Organizations need BPO services to increase market share, expand their customer base, and improve customer relationships. To set up an in-house business process team, an organization needs to bear 50%-70% extra costs in terms of the management of an extra workforce, infrastructure, and training for new employees. It is estimated that BPO services can yield between 30%-50% cost saving on operating costs for a company. Thus, organizations can save a substantial amount of money and time if they outsource business processes. Vendors are adopting various technologies to reduce operational costs. This will have a positive impact on the global BPO market during the forecast period.

Key Business Process Outsourcing Market Trend

The increasing number of start-ups partnering with BPOs and increased transparency is a major trend in the business process outsourcing market. The number of start-ups has been increasing. Start-ups are under a lot of pressure to compete with their contemporaries. These start-ups have small budgets and look for cost-effective labor. Therefore, they depend on BPOs to provide talent at low costs and complete business processes such as trading, finance, accounting, and recruitment. Emerging technologies such as cloud computing, AI, RPA, and social media services generally enhance the overall customer service experience, accelerate productivity, and maximize revenues.

The increased focus on the business process of start-ups has resulted in better services and more profitable results, which may propel the growth of the market in focus during the forecast period. Moreover, start-ups have compelled the BPO industry to exhibit transparency in contracts, pricing, and policies. The involvement of governments has been a catalyst in increasing the demand for transparency. With government involvement and enhanced services, transparency will lead to better partnerships between clients and suppliers, resulting in better investment options and business innovation, further projected to drive the growth of the market during the forecast period.

Key Business Process Outsourcing Market Challenge

The language barrier and goodwill risks are major challenges impeding the business process outsourcing market growth. Language barriers are a major challenge for the global BPO market. Service providers are located in different regions and may lack the cultural knowledge, fluency, and communication skills necessary to provide excellent support to customers. Language barriers hamper the implementation of new processes throughout an enterprise. For instance, the marketing team decides to access software from the cloud so that any member of the team can access the information anywhere in the world. However, if the instructions are displayed only in English, non-native English speakers will find it difficult to use the new system, which will slow down their output.

Language barriers intensify the existing challenges in business operations, for instance, small problems such as what subjects to be used on internal emails, when database information should be updated, and how to discuss presentations, hence leading to operational issues if affected team members do not understand the suitable procedures owing to varying languages. Such gaps in communicating business needs and goals will hinder the market in focus during the forecast period. 

Key Business Process Outsourcing Market Customer Landscape

The report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.

Business Process Outsourcing Market Share by Geography

Global Business Process Outsourcing Market Customer Landscape

Who are the Major Business Process Outsourcing Market Vendors?

Vendors are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

Capgemini Service SAS - The company operates under multiple segments including applications and technology, and engineering and operations among others, with a high focus on applications and technology. The company under this segment?offers a local technology services model, working closely with clients. The company's key offerings include?solutions for business process outsourcing. 

The report also includes detailed analyses of the competitive landscape of the market and information about 15 market vendors, including:

  • Accenture Plc
  • Alight Solutions LLC
  • Amdocs Ltd
  • Anderson Business Solutions Pvt. Ltd.
  • Automatic Data Processing Inc
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Deloitte Touche Tohmatsu Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Oracle Corp.
  • Sykes Enterprises Inc.

Qualitative and quantitative analysis of vendors has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize vendors as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize vendors as dominant, leading, strong, tentative, and weak.

What is the Fastest-Growing Segment in the Business Process Outsourcing Market?

Based on end-user, the market is segmented into IT and telecommunication, BFSI, retail, healthcare, and others. The market share growth by the IT and telecommunication segment will be significant during the forecast period. This segment has captured most of the market share of the global BPO market. The growth of this segment can be attributed to technological advances, fast growth in data traffic, and growing demand for digital content and communication by consumers.

Business Process Outsourcing Market Size

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The telecom services industry is expected to witness steady growth with the advent of the 5G spectrum. Several telecom organizations focus on developing and launching 5G-related products and services. Telecom and IT organizations outsource their customer relationship management functions to service providers to focus on their key offerings. Running business processes requires high investments in setting up and maintaining infrastructure. Organizations in the IT and telecom sector are constantly outsourcing their customer query management and other operations to service providers to reduce turnaround times and enhance customer services. Therefore, this segment is expected to register growth because of the increasing demand for outsourcing customer support services. Technologies such as RPA, ML, and AI are automating processes to achieve operational excellence, which will fuel the demand for BPO during the forecast period. 

Which are the Key Regions for the Business Process Outsourcing Market?

Business Process Outsourcing Market Share by Geography

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North America is projected to account for 40% of the global market share growth by 2027. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

North America has always been a lucrative market for BPO, especially in the IT sector, as North America is an early adopter of advanced technologies. The strong presence and penetration of top vendors fuel the market growth in North America. Thus, it is beneficial to outsource operations to countries with lower income taxes. The BPO market in the region is expected to grow at a moderate growth rate during the forecast period as the market is mature compared with other regional markets. BPOs in the region are offshoring their services to low-wage countries such as India and the Philippines. Another reason for the growth of the market in the region is a rise in the adoption of advanced technologies such as cloud computing solutions, social media, AI, and RPA. 

In 2020, the COVID-19 pandemic had a beneficial influence on the IT outsourcing market in North America. As a result of the pandemic, several governments, imposed lockdowns, forcing people to stay at home. Therefore, it enhanced the demand for the digitalization of processes and created new opportunities for cloud services across end-user industries. It also enhanced the remote workflow processes across North American countries, that further opened ample opportunities for companies to outsource services to optimize productivity, as companies felt the need for tailor-made IT services. In addition, the demand for big data, machine learning, and other advanced technologies to analyze massive volumes of data also increased the demand for BPO across the end-user industries in 2020. The easing of lockdown restrictions owing to the large-scale vaccination drives in different countries across North America, coupled with increased funding towards the development of software infrastructure and connectivity across end-user industries in 2021, led to the gradual growth of the BPO market in North America during the forecast period.

Segment Overview

The report forecasts market growth by revenue at global, regional & country levels and analyzes the latest trends and growth opportunities from 2017 to 2027. The market has been segmented by End-user (IT and telecommunication, BFSI, Retail, Healthcare, and Others), Business Segment (Large enterprises and SMEs), and Geography (North America, Europe, APAC, Middle East and Africa, and South America).

  • End-user Outlook (USD Billion, 2017 - 2027)
    • IT and telecommunication
    • BFSI
    • Retail
    • Healthcare
    • Others
  • Business Segment Outlook (USD Billion, 2017 - 2027)
    • Large enterprises
    • SMEs
  • Region Outlook (USD Billion, 2017 - 2027)
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa
    • South America
      • Chile
      • Brazil
      • Argentina

Business Process Outsourcing Market Scope

Report Coverage

Details

Page number

177

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 6.5%

Market growth 2023-2027

USD 75.89 billion

Market structure

Fragmented

YoY growth (%)

6.0

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 40%

Key countries

US, China, India, Germany, and UK

Competitive landscape

Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks

Key companies profiled

Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., and WNS Holdings Ltd.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

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What are the Key Data Covered in this Business Process Outsourcing Market Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the business process outsourcing market  between 2023 and 2027
  • Precise estimation size of the business process outsourcing market size and its contribution to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the industry across North America, Europe, APAC, Middle East and Africa, and South America
  • Thorough analysis of the market’s competitive landscape and detailed information about vendors
  • Comprehensive analysis of factors that will challenge the growth of business process outsourcing market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Business Segment
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global business process outsourcing market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)
    • 4.2 End-user Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End-user Segment 2017 - 2021 ($ billion)
    • 4.3 Organization size Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Organization size Segment 2017 - 2021 ($ billion)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 IT and telecommunication - Market size and forecast 2022-2027
      • Exhibit 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
    • 6.4 BFSI - Market size and forecast 2022-2027
      • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • 6.5 Retail - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • 6.6 Healthcare - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ billion)

    7 Market Segmentation by Business Segment

    • 7.1 Market segments
      • Exhibit 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
      • Exhibit 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
    • 7.2 Comparison by Market Segmentation by Business Segment
      • Exhibit 57: Chart on Comparison by Market Segmentation by Business Segment
      • Exhibit 58: Data Table on Comparison by Market Segmentation by Business Segment
    • 7.3 Large enterprises - Market size and forecast 2022-2027
      • Exhibit 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
    • 7.4 SMEs - Market size and forecast 2022-2027
      • Exhibit 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
      • Exhibit 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Market Segmentation by Business Segment
      • Exhibit 67: Market opportunity by Market Segmentation by Business Segment ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 69: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 70: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 71: Chart on Geographic comparison
      • Exhibit 72: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 Europe - Market size and forecast 2022-2027
      • Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.5 APAC - Market size and forecast 2022-2027
      • Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 91: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 UK - Market size and forecast 2022-2027
      • Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.10 Germany - Market size and forecast 2022-2027
      • Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.11 China - Market size and forecast 2022-2027
      • Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.12 India - Market size and forecast 2022-2027
      • Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
      • Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 113: Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 114: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 116: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 117: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 118: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 119: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 120: Accenture Plc - Overview
              • Exhibit 121: Accenture Plc - Business segments
              • Exhibit 122: Accenture Plc - Key news
              • Exhibit 123: Accenture Plc - Key offerings
              • Exhibit 124: Accenture Plc - Segment focus
            • 12.4 Automatic Data Processing Inc
              • Exhibit 125: Automatic Data Processing Inc - Overview
              • Exhibit 126: Automatic Data Processing Inc - Business segments
              • Exhibit 127: Automatic Data Processing Inc - Key news
              • Exhibit 128: Automatic Data Processing Inc - Key offerings
              • Exhibit 129: Automatic Data Processing Inc - Segment focus
            • 12.5 Capgemini Service SAS
              • Exhibit 130: Capgemini Service SAS - Overview
              • Exhibit 131: Capgemini Service SAS - Business segments
              • Exhibit 132: Capgemini Service SAS - Key news
              • Exhibit 133: Capgemini Service SAS - Key offerings
              • Exhibit 134: Capgemini Service SAS - Segment focus
            • 12.6 Concentrix Corp.
              • Exhibit 135: Concentrix Corp. - Overview
              • Exhibit 136: Concentrix Corp. - Product / Service
              • Exhibit 137: Concentrix Corp. - Key offerings
            • 12.7 Deloitte Touche Tohmatsu Ltd.
              • Exhibit 138: Deloitte Touche Tohmatsu Ltd. - Overview
              • Exhibit 139: Deloitte Touche Tohmatsu Ltd. - Business segments
              • Exhibit 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
              • Exhibit 141: Deloitte Touche Tohmatsu Ltd. - Segment focus
            • 12.8 HCL Technologies Ltd.
              • Exhibit 142: HCL Technologies Ltd. - Overview
              • Exhibit 143: HCL Technologies Ltd. - Business segments
              • Exhibit 144: HCL Technologies Ltd. - Key offerings
              • Exhibit 145: HCL Technologies Ltd. - Segment focus
            • 12.9 Infosys Ltd.
              • Exhibit 146: Infosys Ltd. - Overview
              • Exhibit 147: Infosys Ltd. - Business segments
              • Exhibit 148: Infosys Ltd. - Key news
              • Exhibit 149: Infosys Ltd. - Key offerings
              • Exhibit 150: Infosys Ltd. - Segment focus
            • 12.10 International Business Machines Corp.
              • Exhibit 151: International Business Machines Corp. - Overview
              • Exhibit 152: International Business Machines Corp. - Business segments
              • Exhibit 153: International Business Machines Corp. - Key news
              • Exhibit 154: International Business Machines Corp. - Key offerings
              • Exhibit 155: International Business Machines Corp. - Segment focus
            • 12.11 NEC Corp.
              • Exhibit 156: NEC Corp. - Overview
              • Exhibit 157: NEC Corp. - Business segments
              • Exhibit 158: NEC Corp. - Key news
              • Exhibit 159: NEC Corp. - Key offerings
              • Exhibit 160: NEC Corp. - Segment focus
            • 12.12 NTT DATA Corp.
              • Exhibit 161: NTT DATA Corp. - Overview
              • Exhibit 162: NTT DATA Corp. - Product / Service
              • Exhibit 163: NTT DATA Corp. - Key offerings
            • 12.13 Oracle Corp.
              • Exhibit 164: Oracle Corp. - Overview
              • Exhibit 165: Oracle Corp. - Business segments
              • Exhibit 166: Oracle Corp. - Key news
              • Exhibit 167: Oracle Corp. - Key offerings
              • Exhibit 168: Oracle Corp. - Segment focus
            • 12.14 Tata Consultancy Services Ltd.
              • Exhibit 169: Tata Consultancy Services Ltd. - Overview
              • Exhibit 170: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 171: Tata Consultancy Services Ltd. - Key news
              • Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
            • 12.15 Tech Mahindra Ltd
              • Exhibit 174: Tech Mahindra Ltd - Overview
              • Exhibit 175: Tech Mahindra Ltd - Business segments
              • Exhibit 176: Tech Mahindra Ltd - Key offerings
              • Exhibit 177: Tech Mahindra Ltd - Segment focus
            • 12.16 Wipro Ltd.
              • Exhibit 178: Wipro Ltd. - Overview
              • Exhibit 179: Wipro Ltd. - Business segments
              • Exhibit 180: Wipro Ltd. - Key news
              • Exhibit 181: Wipro Ltd. - Key offerings
              • Exhibit 182: Wipro Ltd. - Segment focus
            • 12.17 WNS Holdings Ltd.
              • Exhibit 183: WNS Holdings Ltd. - Overview
              • Exhibit 184: WNS Holdings Ltd. - Business segments
              • Exhibit 185: WNS Holdings Ltd. - Key offerings
              • Exhibit 186: WNS Holdings Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 187: Inclusions checklist
                • Exhibit 188: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 189: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 190: Research methodology
                • Exhibit 191: Validation techniques employed for market sizing
                • Exhibit 192: Information sources
              • 13.5 List of abbreviations
                • Exhibit 193: List of abbreviations
              • Engineering and Research and Development Services

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                TechnavioINFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases
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                TechnavioDATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts
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                TechnavioREPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape
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                Business Process Outsourcing market growth will increase by $75.89 billion during 2023-2027.
                The business process outsourcing market is expected to grow at a CAGR of 6.5% during 2023-2027.
                Technavio has segmented the business process outsourcing market by end-user (IT and telecommunication, BFSI, Retail, Healthcare, and Others) ,business segment (Large enterprises, SMEs, APAC, MEA, and South America) , and geography (North America, Europe, APAC, Middle East and Africa, and South America).
                Accenture Plc, Alight Solutions LLC, Amdocs Ltd, Anderson Business Solutions Pvt. Ltd., Automatic Data Processing Inc, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Deloitte Touche Tohmatsu Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Oracle Corp., Sykes Enterprises Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd, Wipro Ltd., WNS Holdings Ltd. are a few of the key vendors in the business process outsourcing market.
                North America will register the highest growth rate of 39.9% among the other regions. Therefore, the business process outsourcing market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
                The key factors driving the business process outsourcing market growth are:
                • Focus on reducing operational costs
                • Rising emphasis on process automation
                The business process outsourcing market vendors should focus on grabbing business opportunities from the it and telecommunication segment as it accounted for the largest market share in the base year.
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