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The office and contact center headsets market size is forecast to increase by USD 2.04 billion, at a CAGR of 12.01% between 2023 and 2028. The growth of the market depends on several factors such as increased user productivity in offices and call centers, the low risk of health complications while using headsets, and the growing popularity of wireless headsets.
The report offers extensive research analysis on the Market, with a categorization based on Application, including contact center and office. It further segments the market by Type, encompassing wired and wireless. In addition, it further segments the market by Connectivity, comprising USB, 3.5-mm plug, registered jack, QD, and 2.5-mm plug. Additionally, the report provides Region segmentation, covering APAC, Europe, North America, Middle East and Africa, and South America. Market size, historical data (2018-2022), and future projections are presented in terms of value (in USD billion) for all the mentioned segments.
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Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
One of the key factors driving the market growth is the increased user productivity in offices and call centers. The increasing use of headsets in offices and call centers boost employee efficiency and productivity. In addition, headsets allow users to multitask while also attending calls or listening to music. Furthermore, headsets largely aim at helping users keep their hands free so that they can engage themselves in other tasks, such as taking notes or performing other daily office tasks, without any interruption.
Moreover, cordless headsets provide users the freedom to move around the perimeter of their workspace during phone calls. In addition, this allows users to gather related material and resources that may be important for calls. Hence, such factors are positively impacting the market. Therefore, it is expected to drive the market growth during the forecast period.
A key factor shaping the market growth is the growing adoption of over-ear headsets. Call center operators usually prefer over-ear headsets as they offer better audio quality. In addition, the rise in the number of call centers, especially in developing countries, and the growing demand for high-quality headsets have led to increasing sales of over-ear headsets. Furthermore, there is also a great demand for wireless over-ear headphones that are equipped with Bluetooth and NFC technology and touch-sensing controls.
Moreover, over-ear headsets are becoming more and more common in call centers and offices due to their excellent audio quality, noise isolation, and comfort. In addition, these headphones are perfect for extended use because of their extended wearability and features such as noise-canceling technology, which improves communication clarity in noisy environments. Furthermore, their increasing popularity is also attributed to their polished appearance, wireless connectivity, and integration of communication technologies. Hence, such factors are driving the market growth during the forecast period.
Perceived health hazards of using wireless headphones are one of the key challenges hindering market growth. The popularity of wireless headphones is increasing rapidly due to the changing consumer patterns for wire-free listening and the adoption of smartphones. In addition, many consumers are cautious about the health hazards pertaining to wireless headphones.
Moreover, Bluetooth functions at lower radio frequency (2400 to 2483.5 MHz) in comparison to cellular signals, it leads to several biological effects due to the alternating electromagnetic fields (EMF). In addition, the regular use and increased contact time with EMF radiations may affect head and brain tissues. Therefore, the electromagnetic waves produced by wireless headphones may lead to serious brain damage. Hence, such factors are hindering market growth during the forecast period.
The market research report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.
Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Audio Technica US Inc: The company offers office and contact center headsets such as StreamSet, and M Series to experience high-fidelity audio, comfort, and long battery life.
The research report also includes detailed analyses of the competitive landscape of the market and information about 21 market companies, including:
Qualitative and quantitative market growth analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The contact center segment is estimated to witness significant growth during the forecast period. Business process improvement is a significant approach that is shaping the entire call center market. In addition, to satisfy customers, a large number of companies need to enhance the speed, quality, and flexibility of services provided by call centers. Furthermore, business process improvement enables companies to analyze the existing client processes and identify opportunities to improve their operations.
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The contact center segment was the largest segment and was valued at USD 1.19 billion in 2018. Moreover, call centers require high-end equipment, such as advanced headsets, to collect data for analysis. In addition, companies have also started outsourcing call centers not only based on pricing but also based on technological advances and the ability to deliver effective solutions and add value to the overall customer experience. Therefore, this is leading to an increase in the demand for high-quality headsets. Hence, such factors are fuelling the growth of this segment which in turn drives the market growth during the forecast period.
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North America is estimated to contribute 34% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. The US is the largest country-specific market for headsets in the Americas due to the presence of many reputed vendors and a large target audience in the country. In addition, the high demand for headphones in North America contributes significantly to the growth of the headphones market in the Americas. Moreover, high disposable income levels, too, contribute to the growth of the Americas market. Furthermore, the increased penetration of smartphones, too, adds to the growth of the market in the region. In addition, the US and Canada are considered major contributors to the growth of the global wireless headphones market. Hence, such factors are driving the market growth in North America during the forecast period.
The market report forecasts market growth by revenue at global, regional & country levels and provides a market research and growth analysis of the latest market trends and analysis and growth opportunities from 2018 to 2028.
Office and Contact Center Headsets Market Scope |
|
Report Coverage |
Details |
Page number |
185 |
Base year |
2023 |
Historic period |
2018-2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 12.01% |
Market Growth 2024-2028 |
USD 2.04 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
11.1 |
Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
Performing market contribution |
North America at 34% |
Key countries |
US, China, India, Germany, and UK |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Audio Technica US Inc., Avaya LLC, beyerdynamic GmbH and Co. KG, BigPassport, Cyber Acoustics Inc., EPOS, GN Store Nord AS, HP Inc., Koninklijke Philips N.V., LG Electronics Inc., Logitech International SA, Microsoft Corp., Panasonic Holdings Corp., RHA Technologies Ltd., Roland Corp., Samsung Electronics Co. Ltd., Sennheiser Electronic GmbH and Co. KG, Shure Inc., Sony Group Corp., Xiaomi Communications Co. Ltd., and Zebronics India Pvt. Ltd. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period. |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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