Business Process Outsourcing Market by End-user, Business Segment, and Geography - Forecast and Analysis 2023-2027

Published: Nov 2022 Pages: 177 SKU: IRTNTR44588

Business Process Outsourcing Market Forecast 2023-2027

The business process outsourcing market share is expected to increase by USD 40.16 billion from 2020 to 2027, and the market's growth momentum will accelerate at a CAGR of 4%. The market report also offers information on several market vendors, including Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd., and ZTE Corp. among others. A primary driver behind the expansion of the market is the emphasis on lowering operational expenditures. Operational costs encompass expenses associated with producing goods and services, as well as ongoing maintenance and administrative tasks. BPO plays a crucial role in reducing these costs and boosting operational effectiveness. It entails obtaining assistance for various business processes like procurement, logistics, and customer support. Consequently, businesses are increasingly turning to outsourcing to streamline operations and enhance their core activities. BPO services are sought after by organizations aiming to grow their market presence, broaden their clientele, and enhance customer relations.

What will the Business Process Outsourcing Market Size be During the Forecast Period?

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Who are the Major Business Process Outsourcing (BPO) Market Companies?

The report analyzes the market's competitive landscape and offers information on several business process outsourcing servicesmarket vendors, including:

  • Accenture Plc
  • Automatic Data Processing Inc.
  • Capgemini SE
  • Infosys Ltd.
  • International Business Machines Corp.
  • NEC Corp.
  • NTT DATA Corp.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • ZTE Corp.

Product Insights and News

  • Accenture Plc - It offers intelligent finance operations, marketing solutions, and other services. The services are availed by  SynOps. It helps create a data-driven operating model that connects intelligent technologies, talent, and data and analytics to provide real-time, actionable insights.

To make the most of the opportunities and recover from the post-COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chains is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

The value chain of the IT consulting and other services market. includes the following core components:

  • Inputs
  • Operations
  • Marketing and sales
  • Service
  • Support activities
  • Innovation

The report has further elucidated on other innovative approaches being followed by service providers to ensure a sustainable market presence.

Key Regions

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38% of the market's growth will originate from North America during the forecast period. The US is the key market in North America. Market growth in this region will be slower than the growth of the market in the South American, MEA, and APAC regions.

The rise in the adoption of advanced technologies such as cloud computing solutions, social media, AI, and RPA will facilitate the market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

End-user Segment

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The market share growth in the IT and telecommunication segment will be significant during the forecast period. The growth of this segment can be attributed to technological advances, fast growth in data traffic, and growing demand for digital content and communication by consumers. The telecom services industry is expected to witness steady growth with the advent of the 5G spectrum. 

Market Dynamics and Customer Landscape

The market is flourishing across various sectors including healthcare, BFSI (Banking, Financial Services, and Insurance), and IT & telecommunications. With the advent of cloud computing and Artificial Intelligence (AI), BPO providers are delivering enhanced services while ensuring security and adhering to intellectual property rights. In sectors like BFSI, Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance are crucial, driving the need for BPO support. Human resource and recruitment outsourcing aids in efficient talent acquisition, while data warehousing and analytics solutions optimize operations. BPO serves both large enterprises and small- and medium-sized enterprises, offering solutions tailored to their needs. Verticals such as retail & consumer goods, transportation & logistics, and energy & power benefit from BPO's expertise, supported by AI technologies and power transmission solutions.

Key Market Driver

The market is experiencing significant growth, driven by various sectors including healthcare, BFSI (Banking, Financial Services, and Insurance), IT & telecommunications, and energy & power. Organizations are increasingly focusing on reducing operational costs, which is a key driver for the market. BPO services aid in minimizing operating costs and enhancing business efficiency across various processes such as know your customer (KYC), anti-money laundering (AML), and telemarketing. By outsourcing functions like human resource and recruitment, data warehousing and analytics, and customer care, enterprises can concentrate on core activities, thus improving market share and customer relationships. BPO providers leverage cloud computing, AI technologies, and robust security measures to deliver efficient services while ensuring compliance with intellectual property rights and regulatory requirements. As organizations seek to optimize resources and achieve operational excellence, the demand for BPO services is expected to continue rising across verticals.

Significant Market Trend

The rising emphasis on process automation is another factor supporting the market share growth. There has been a huge emphasis on emerging technologies in the BPO market. Emerging technologies such as cloud computing, social media, artificial intelligence (AI), and process automation are extensively used by BPOs to reduce costs and accelerate growth.
AI software can perform the same process functions at a faster pace and maximize efficiency. Data storage on the cloud eliminates the need for unnecessary storage space, which reduces energy consumption. It is estimated that 83% of enterprise workloads will be stored on the cloud by 2020. With the help of cloud products and SaaS, companies can use the latest technologies for efficiency and cost savings, hence driving the market.

Major Market Challenge

Data breaches will be a major challenge for the market during the forecast period. For a firm, data theft refers to the illegal transfer of data, which can be confidential, financial, or personal. Such data is normally stored on electronic devices such as servers and computers and includes proprietary process-oriented information, technologies, software codes, and passwords. Data security and data privacy have always been key concerns for BPO companies. With increasing technological advances and the rising use of Internet services across the world, the safety of customer data is becoming crucial. Data breaches will be a major challenge for the global BPO market. A data breach can tarnish the reputation of individuals and organizations.

This market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2021-2025.

Market Analyst Overview

The market is witnessing significant growth across various sectors including Healthcare, BFSI (Banking, Financial Services, and Insurance), and IT & Telecommunications. With a focus on cost-effectiveness and efficiency, enterprises are increasingly leveraging BPO services to streamline operations and enhance productivity. Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations are driving demand for BPO solutions, particularly in the financial services sector. The IT and telecommunications industry benefit from BPO offerings like software development and IT support, while healthcare organizations outsource functions such as finance and accounting and customer support. Advanced technologies like Robotic Process Automation (RPA) and AI are further enhancing BPO capabilities, ensuring seamless operations and improved business continuity plans. With a focus on vertical-specific solutions and skilled workforce, the BPO market continues to expand across various industries.

Moreover, the market is thriving, especially in sectors like IT and telecommunication, retail & consumer goods, transportation & logistics, and energy & power. Small- and medium-sized enterprises are increasingly outsourcing functions like finance and accounting, marketing & sales, customer support, training & development, and human resource management to streamline operations and focus on core competencies. With the advancement of AI technologies and the Internet of Things (IoT), BPO providers are enhancing services like social media marketing, telemarketing, and data warehousing and analytics solutions. This trend is supported by virtual storage, robust data centers, and mobility solutions. BPO also aids in business continuity through Business Continuity Plans (BCP), managing attrition rates, and providing talent and HR services.

Additionally, the market continues to evolve, particularly in the IT and telecommunication sector, fueled by the need for streamlined operations and cost efficiency. Companies are increasingly outsourcing functions such as finance and accounting, marketing & sales, customer support, and human resource management to specialized providers. This trend is supported by advancements in technology, including data warehousing and analytics solutions, CRM, and ERP systems, optimizing business processes. BPO providers offer comprehensive services across various verticals like power transmission, sales & marketing, and data recording, catering to diverse industry needs. Additionally, BPO solutions encompass business process services (BPS) and business process as a service (BPaaS), offering flexibility and scalability. As companies navigate challenges like attrition rates, BPO remains a strategic solution for enhancing efficiency and maintaining competitiveness.

Investments in office space and infrastructure are pivotal for businesses aiming to expand their operations. Hardware investments ensure that employees have the necessary tools to perform their tasks efficiently. However, with the advancement of technology, there's a growing trend towards outsourcing various functions such as finance and accounting, marketing and sales, customer support, training and development, and data warehousing and analytics solutions.

This outsourcing trend allows businesses to focus on their core competencies while leveraging the expertise of specialized service providers. It's particularly prevalent in verticals such as IT & telecommunication, where technological advancements occur rapidly. However, managing attrition rates within outsourced functions remains a challenge, requiring strategic approaches to maintain continuity and quality of service.

Business Process Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2020

Forecast period

2021-2025

Growth momentum & CAGR

Accelerate at a CAGR of 4%

Market growth 2021-2025

USD 40.16 billion

Market structure

Fragmented

YoY growth (%)

3.53

Regional analysis

North America, Europe, APAC, MEA, and South America

Performing market contribution

North America at 38%

Key consumer countries

US, UK, Germany, China, and Japan

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Accenture Plc, Automatic Data Processing Inc., Capgemini SE, Infosys Ltd., International Business Machines Corp., NEC Corp., NTT DATA Corp., Tata Consultancy Services Ltd., Wipro Ltd., and ZTE Corp.

Market dynamics

Parent market analysis, Market forecasting, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Market Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the market growth and forecasting of the market between 2023 and 2027
  • Precise estimation of the size of the market size and its contribution to the parent market
  • Accurate predictions about upcoming market trends and analysis and changes in consumer behavior
  • Growth of the market industry across Europe, North America, APAC, South America, and Middle East and Africa
  • Thorough market growth analysis of the market's competitive landscape and detailed information about vendors
  • Comprehensive market analysis and report on the factors that will challenge the market research and growth of market companies

We can help! Our analysts can customize this report to meet your requirements. Get in touch

1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Business Segment
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global business process outsourcing market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)
    • 4.2 End-user Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End-user Segment 2017 - 2021 ($ billion)
    • 4.3 Organization size Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Organization size Segment 2017 - 2021 ($ billion)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 IT and telecommunication - Market size and forecast 2022-2027
      • Exhibit 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)
    • 6.4 BFSI - Market size and forecast 2022-2027
      • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • 6.5 Retail - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • 6.6 Healthcare - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ billion)

    7 Market Segmentation by Business Segment

    • 7.1 Market segments
      • Exhibit 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
      • Exhibit 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)
    • 7.2 Comparison by Market Segmentation by Business Segment
      • Exhibit 57: Chart on Comparison by Market Segmentation by Business Segment
      • Exhibit 58: Data Table on Comparison by Market Segmentation by Business Segment
    • 7.3 Large enterprises - Market size and forecast 2022-2027
      • Exhibit 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
    • 7.4 SMEs - Market size and forecast 2022-2027
      • Exhibit 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
      • Exhibit 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Market Segmentation by Business Segment
      • Exhibit 67: Market opportunity by Market Segmentation by Business Segment ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 69: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 70: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 71: Chart on Geographic comparison
      • Exhibit 72: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 Europe - Market size and forecast 2022-2027
      • Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.5 APAC - Market size and forecast 2022-2027
      • Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 91: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 UK - Market size and forecast 2022-2027
      • Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.10 Germany - Market size and forecast 2022-2027
      • Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.11 China - Market size and forecast 2022-2027
      • Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.12 India - Market size and forecast 2022-2027
      • Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
      • Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 113: Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 114: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 116: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 117: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 118: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 119: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 120: Accenture Plc - Overview
              • Exhibit 121: Accenture Plc - Business segments
              • Exhibit 122: Accenture Plc - Key news
              • Exhibit 123: Accenture Plc - Key offerings
              • Exhibit 124: Accenture Plc - Segment focus
            • 12.4 Automatic Data Processing Inc
              • Exhibit 125: Automatic Data Processing Inc - Overview
              • Exhibit 126: Automatic Data Processing Inc - Business segments
              • Exhibit 127: Automatic Data Processing Inc - Key news
              • Exhibit 128: Automatic Data Processing Inc - Key offerings
              • Exhibit 129: Automatic Data Processing Inc - Segment focus
            • 12.5 Capgemini Service SAS
              • Exhibit 130: Capgemini Service SAS - Overview
              • Exhibit 131: Capgemini Service SAS - Business segments
              • Exhibit 132: Capgemini Service SAS - Key news
              • Exhibit 133: Capgemini Service SAS - Key offerings
              • Exhibit 134: Capgemini Service SAS - Segment focus
            • 12.6 Concentrix Corp.
              • Exhibit 135: Concentrix Corp. - Overview
              • Exhibit 136: Concentrix Corp. - Product / Service
              • Exhibit 137: Concentrix Corp. - Key offerings
            • 12.7 Deloitte Touche Tohmatsu Ltd.
              • Exhibit 138: Deloitte Touche Tohmatsu Ltd. - Overview
              • Exhibit 139: Deloitte Touche Tohmatsu Ltd. - Business segments
              • Exhibit 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
              • Exhibit 141: Deloitte Touche Tohmatsu Ltd. - Segment focus
            • 12.8 HCL Technologies Ltd.
              • Exhibit 142: HCL Technologies Ltd. - Overview
              • Exhibit 143: HCL Technologies Ltd. - Business segments
              • Exhibit 144: HCL Technologies Ltd. - Key offerings
              • Exhibit 145: HCL Technologies Ltd. - Segment focus
            • 12.9 Infosys Ltd.
              • Exhibit 146: Infosys Ltd. - Overview
              • Exhibit 147: Infosys Ltd. - Business segments
              • Exhibit 148: Infosys Ltd. - Key news
              • Exhibit 149: Infosys Ltd. - Key offerings
              • Exhibit 150: Infosys Ltd. - Segment focus
            • 12.10 International Business Machines Corp.
              • Exhibit 151: International Business Machines Corp. - Overview
              • Exhibit 152: International Business Machines Corp. - Business segments
              • Exhibit 153: International Business Machines Corp. - Key news
              • Exhibit 154: International Business Machines Corp. - Key offerings
              • Exhibit 155: International Business Machines Corp. - Segment focus
            • 12.11 NEC Corp.
              • Exhibit 156: NEC Corp. - Overview
              • Exhibit 157: NEC Corp. - Business segments
              • Exhibit 158: NEC Corp. - Key news
              • Exhibit 159: NEC Corp. - Key offerings
              • Exhibit 160: NEC Corp. - Segment focus
            • 12.12 NTT DATA Corp.
              • Exhibit 161: NTT DATA Corp. - Overview
              • Exhibit 162: NTT DATA Corp. - Product / Service
              • Exhibit 163: NTT DATA Corp. - Key offerings
            • 12.13 Oracle Corp.
              • Exhibit 164: Oracle Corp. - Overview
              • Exhibit 165: Oracle Corp. - Business segments
              • Exhibit 166: Oracle Corp. - Key news
              • Exhibit 167: Oracle Corp. - Key offerings
              • Exhibit 168: Oracle Corp. - Segment focus
            • 12.14 Tata Consultancy Services Ltd.
              • Exhibit 169: Tata Consultancy Services Ltd. - Overview
              • Exhibit 170: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 171: Tata Consultancy Services Ltd. - Key news
              • Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
            • 12.15 Tech Mahindra Ltd
              • Exhibit 174: Tech Mahindra Ltd - Overview
              • Exhibit 175: Tech Mahindra Ltd - Business segments
              • Exhibit 176: Tech Mahindra Ltd - Key offerings
              • Exhibit 177: Tech Mahindra Ltd - Segment focus
            • 12.16 Wipro Ltd.
              • Exhibit 178: Wipro Ltd. - Overview
              • Exhibit 179: Wipro Ltd. - Business segments
              • Exhibit 180: Wipro Ltd. - Key news
              • Exhibit 181: Wipro Ltd. - Key offerings
              • Exhibit 182: Wipro Ltd. - Segment focus
            • 12.17 WNS Holdings Ltd.
              • Exhibit 183: WNS Holdings Ltd. - Overview
              • Exhibit 184: WNS Holdings Ltd. - Business segments
              • Exhibit 185: WNS Holdings Ltd. - Key offerings
              • Exhibit 186: WNS Holdings Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 187: Inclusions checklist
                • Exhibit 188: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 189: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 190: Research methodology
                • Exhibit 191: Validation techniques employed for market sizing
                • Exhibit 192: Information sources
              • 13.5 List of abbreviations
                • Exhibit 193: List of abbreviations
              • Engineering and Research and Development Services

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                INFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases

                DATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts

                REPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape

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                Key Questions Answered

                • What are the key global market and the regional market share?
                • What are the revenue-generating key market segments?
                • What are the key factors driving and challenging this market’s growth?
                • Who are the key market vendors and their growth strategies?
                • What are the latest trends influencing the growth of this market?
                • What are the variables influencing the market growth in the primary regions?
                • What are the factors influencing the growth of the parent market?

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