Call Center Artificial Intelligence (AI) Market Analysis North America, APAC, Europe, South America, Middle East and Africa - US, China, Japan, UK, Germany - Size and Forecast 2023-2027

Published: Dec 2022 Pages: 178 SKU: IRTNTR71153

Call Center AI Market Analysis

The call center AI market size is forecast to increase by USD 2.72 billion between 2022 and 2027, accelerating at a CAGR of 22.42%. In 2017, the US held the largest market share, projecting an annual revenue of USD 0.23 billion. The report offers extensive research analysis on the call center AI market size, with a categorization based on End-user, including BFSI, Retail and e-commerce, IT and telecom, Media and entertainment, and Others. It further segments the market by Channel, encompassing phone, chat, email or text, social media, and website. Additionally, the call center AI market analysis report provides geographical segmentation, covering North America, APAC, Europe, South America, and Middle East and Africa. Market size, historical data (2017-2021), and future projections are presented in terms of value (in USD billion) for all the mentioned segments.

Call Center AI Market Forecast

To learn more about this report, Download Report Sample

Call Center AI Market Analysis 

The global call center AI market is experiencing substantial growth due to the increasing adoption of cloud-based call centers. These call centers, delivered as SaaS solutions, are stored and tailored for cloud environments. Businesses can access them through subscription models, allowing for pay-as-you-go pricing based on actual usage. Cloud-based call centers offer flexibility, quick adaptability to changing business needs, and seamless integration with third-party applications via open APIs. They efficiently handle outbound, inbound, and blended interactions, enabling cost-effective and personalized customer service.

By leveraging cloud-based call centers, enterprises can consolidate customer data and query history, gaining insights into customer preferences. This enables more personalized services, efficient inquiry routing, and quicker issue resolution in a single interactive session. This enhanced functionality is driving the increased adoption of cloud-based call centers in the forecast period.

Call Center AI Market Segment Trends

BFSI Segment Holds the Largest Market Share

The BFSI segment was valued at USD 243.46 million in 2017 and continue to grow by 2021. The BFSI sector has been an early adopter of call center AI technologies due to its large customer base globally. The increase in the adoption of mobile technology has helped the sector in authentication, exchange of details, and conduct of transactions. Banks such as the Bank of America, J.P. Morgan Chase, Capital One, and many others have integrated call center AI technologies in order to reach out to their customers as well as to automate operations. In the highly competitive financial services industry, customer engagement plays a crucial role in gaining customer satisfaction and reducing operational costs. The failure to address customer inquiries reduces new revenue opportunities and increases the customer attrition rate.

Call Center AI Market  - Revenue Share by End-User Segment, 2017 - 2027.   

For more details on other segments, Download Sample Report 

North America Holds a Prominent Position in the Call Center AI Market

North America is estimated to contribute 37% to the call center AI market growth during the forecast period. North America is expected to dominate the global call center AI market during the forecast period as a large number of people use the Internet for applications such as traveling and shopping. Customers in North America are tech-savvy and early adopters of chatbot technology. The adoption of bots in the US is mainly driven by the high awareness of AI and its potential. The increased use and benefits of bots encourage companies in different sectors, such as the BFSI and retail, to invest in bots to enhance customer experience and ensure brand loyalty. These factors will facilitate market growth during the forecast period.

Call Center AI Market Size, By Region, Global, 2017 - 2027.   

To understand geographic trends Download Report Sample

 Call Center AI Market Companies Overview

The Call Center AI Market is fragmented in nature. Some significant players include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya Holdings Corp.

The call center ai market forecast report also includes detailed analyses of the competitive landscape of the market and information about 15 market companies, including:

Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.ai Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., and Zendesk Inc.

Segment Overview

The call center AI market research report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 - 2027.   

  • End-user Outlook (USD Billion, 2017 - 2027)
    • BFSI
    • Retail and e-commerce
    • IT and telecom
    • Media and entertainment
    • Others
  • Channel Outlook (USD Billion, 2017 - 2027)
    • Phone
    • Chat
    • Email or text
    • Social media
    • Website
  • Region Outlook (USD Billion, 2017 - 2027)
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Call Center AI Market Scope

Report Coverage

Details

Page number

178

Base year

2022

Historic period

2017 - 2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 22.42%

Market growth 2023-2027

USD 2.72 billion

Market structure

Fragmented

YoY growth 2022-2023(%)

18.83

Regional analysis

North America, APAC, Europe, South America, and Middle East and Africa

Performing market contribution

North America at 37%

Key countries

US, China, Japan, UK, and Germany

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya Holdings Corp., Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.ai Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., and Zendesk Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

View PDF Sample

What are the Key Data Covered in this Call Center AI Market Research Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the market between 2023 and 2027
  • Precise estimation of the size of the market  size and its contribution of the market in focus to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behaviour
  • Growth of the market industry across North America, APAC, Europe, South America, and Middle East and Africa
  • Thorough analysis of the market’s competitive landscape and detailed information about companies
  • Comprehensive analysis of factors that will challenge the growth of market companies

We can help! Our analysts can customize this market research report to meet your requirements. 

Get in touch

1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Channel
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global call center AI market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global call center AI market 2017 - 2021 ($ million)
    • 4.2 End-User Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End-User Segment 2017 - 2021 ($ million)
    • 4.3 Channel Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Channel Segment 2017 - 2021 ($ million)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 BFSI - Market size and forecast 2022-2027
      • Exhibit 34: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
      • Exhibit 35: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
      • Exhibit 36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • 6.4 Retail and e-commerce - Market size and forecast 2022-2027
      • Exhibit 38: Chart on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
      • Exhibit 39: Data Table on Retail and e-commerce - Market size and forecast 2022-2027 ($ million)
      • Exhibit 40: Chart on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on Retail and e-commerce - Year-over-year growth 2022-2027 (%)
    • 6.5 IT and telecom - Market size and forecast 2022-2027
      • Exhibit 42: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Exhibit 43: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Exhibit 44: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
    • 6.6 Media and entertainment - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Media and entertainment - Market size and forecast 2022-2027 ($ million)
      • Exhibit 47: Data Table on Media and entertainment - Market size and forecast 2022-2027 ($ million)
      • Exhibit 48: Chart on Media and entertainment - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Media and entertainment - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ million)

    7 Market Segmentation by Channel

    • 7.1 Market segments
      • Exhibit 55: Chart on Channel - Market share 2022-2027 (%)
      • Exhibit 56: Data Table on Channel - Market share 2022-2027 (%)
    • 7.2 Comparison by Channel
      • Exhibit 57: Chart on Comparison by Channel
      • Exhibit 58: Data Table on Comparison by Channel
    • 7.3 Phone - Market size and forecast 2022-2027
      • Exhibit 59: Chart on Phone - Market size and forecast 2022-2027 ($ million)
      • Exhibit 60: Data Table on Phone - Market size and forecast 2022-2027 ($ million)
      • Exhibit 61: Chart on Phone - Year-over-year growth 2022-2027 (%)
      • Exhibit 62: Data Table on Phone - Year-over-year growth 2022-2027 (%)
    • 7.4 Chat - Market size and forecast 2022-2027
      • Exhibit 63: Chart on Chat - Market size and forecast 2022-2027 ($ million)
      • Exhibit 64: Data Table on Chat - Market size and forecast 2022-2027 ($ million)
      • Exhibit 65: Chart on Chat - Year-over-year growth 2022-2027 (%)
      • Exhibit 66: Data Table on Chat - Year-over-year growth 2022-2027 (%)
    • 7.5 Email or text - Market size and forecast 2022-2027
      • Exhibit 67: Chart on Email or text - Market size and forecast 2022-2027 ($ million)
      • Exhibit 68: Data Table on Email or text - Market size and forecast 2022-2027 ($ million)
      • Exhibit 69: Chart on Email or text - Year-over-year growth 2022-2027 (%)
      • Exhibit 70: Data Table on Email or text - Year-over-year growth 2022-2027 (%)
    • 7.6 Social media - Market size and forecast 2022-2027
      • Exhibit 71: Chart on Social media - Market size and forecast 2022-2027 ($ million)
      • Exhibit 72: Data Table on Social media - Market size and forecast 2022-2027 ($ million)
      • Exhibit 73: Chart on Social media - Year-over-year growth 2022-2027 (%)
      • Exhibit 74: Data Table on Social media - Year-over-year growth 2022-2027 (%)
    • 7.7 Website - Market size and forecast 2022-2027
      • Exhibit 75: Chart on Website - Market size and forecast 2022-2027 ($ million)
      • Exhibit 76: Data Table on Website - Market size and forecast 2022-2027 ($ million)
      • Exhibit 77: Chart on Website - Year-over-year growth 2022-2027 (%)
      • Exhibit 78: Data Table on Website - Year-over-year growth 2022-2027 (%)
    • 7.8 Market opportunity by Channel
      • Exhibit 79: Market opportunity by Channel ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 80: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 81: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 82: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 83: Chart on Geographic comparison
      • Exhibit 84: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 85: Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 86: Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 87: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 APAC - Market size and forecast 2022-2027
      • Exhibit 89: Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 90: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 91: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.5 Europe - Market size and forecast 2022-2027
      • Exhibit 93: Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 94: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 95: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.6 South America - Market size and forecast 2022-2027
      • Exhibit 97: Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 98: Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 99: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.7 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 101: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 102: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 103: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 105: Chart on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 106: Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 107: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 108: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 China - Market size and forecast 2022-2027
      • Exhibit 109: Chart on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 110: Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 111: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 112: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.10 UK - Market size and forecast 2022-2027
      • Exhibit 113: Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 114: Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 115: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 116: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.11 Germany - Market size and forecast 2022-2027
      • Exhibit 117: Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 118: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 119: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 120: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.12 Japan - Market size and forecast 2022-2027
      • Exhibit 121: Chart on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 122: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 123: Chart on Japan - Year-over-year growth 2022-2027 (%)
      • Exhibit 124: Data Table on Japan - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 125: Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 126: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 127: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 128: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 129: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 130: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 131: Matrix on vendor position and classification
            • 12.3 Alphabet Inc.
              • Exhibit 132: Alphabet Inc. - Overview
              • Exhibit 133: Alphabet Inc. - Business segments
              • Exhibit 134: Alphabet Inc. - Key news
              • Exhibit 135: Alphabet Inc. - Key offerings
              • Exhibit 136: Alphabet Inc. - Segment focus
            • 12.4 Amazon.com Inc.
              • Exhibit 137: Amazon.com Inc. - Overview
              • Exhibit 138: Amazon.com Inc. - Business segments
              • Exhibit 139: Amazon.com Inc. - Key news
              • Exhibit 140: Amazon.com Inc. - Key offerings
              • Exhibit 141: Amazon.com Inc. - Segment focus
            • 12.5 Artificial Solutions International AB
              • Exhibit 142: Artificial Solutions International AB - Overview
              • Exhibit 143: Artificial Solutions International AB - Product / Service
              • Exhibit 144: Artificial Solutions International AB - Key offerings
            • 12.6 Avaamo Inc.
              • Exhibit 145: Avaamo Inc. - Overview
              • Exhibit 146: Avaamo Inc. - Product / Service
              • Exhibit 147: Avaamo Inc. - Key offerings
            • 12.7 Avaya Holdings Corp.
              • Exhibit 148: Avaya Holdings Corp. - Overview
              • Exhibit 149: Avaya Holdings Corp. - Business segments
              • Exhibit 150: Avaya Holdings Corp. - Key offerings
              • Exhibit 151: Avaya Holdings Corp. - Segment focus
            • 12.8 Conversica Inc.
              • Exhibit 152: Conversica Inc. - Overview
              • Exhibit 153: Conversica Inc. - Product / Service
              • Exhibit 154: Conversica Inc. - Key offerings
            • 12.9 Creative Virtual Ltd.
              • Exhibit 155: Creative Virtual Ltd. - Overview
              • Exhibit 156: Creative Virtual Ltd. - Product / Service
              • Exhibit 157: Creative Virtual Ltd. - Key offerings
            • 12.10 EdgeVerve Systems Ltd.
              • Exhibit 158: EdgeVerve Systems Ltd. - Overview
              • Exhibit 159: EdgeVerve Systems Ltd. - Product / Service
              • Exhibit 160: EdgeVerve Systems Ltd. - Key offerings
            • 12.11 Inbenta Holdings Inc.
              • Exhibit 161: Inbenta Holdings Inc. - Overview
              • Exhibit 162: Inbenta Holdings Inc. - Product / Service
              • Exhibit 163: Inbenta Holdings Inc. - Key offerings
            • 12.12 Jio Haptik Technologies Ltd.
              • Exhibit 164: Jio Haptik Technologies Ltd. - Overview
              • Exhibit 165: Jio Haptik Technologies Ltd. - Product / Service
              • Exhibit 166: Jio Haptik Technologies Ltd. - Key offerings
            • 12.13 Microsoft Corp.
              • Exhibit 167: Microsoft Corp. - Overview
              • Exhibit 168: Microsoft Corp. - Business segments
              • Exhibit 169: Microsoft Corp. - Key news
              • Exhibit 170: Microsoft Corp. - Key offerings
              • Exhibit 171: Microsoft Corp. - Segment focus
            • 12.14 Nuance Communications Inc.
              • Exhibit 172: Nuance Communications Inc. - Overview
              • Exhibit 173: Nuance Communications Inc. - Business segments
              • Exhibit 174: Nuance Communications Inc. - Key offerings
              • Exhibit 175: Nuance Communications Inc. - Segment focus
            • 12.15 Oracle Corp.
              • Exhibit 176: Oracle Corp. - Overview
              • Exhibit 177: Oracle Corp. - Business segments
              • Exhibit 178: Oracle Corp. - Key news
              • Exhibit 179: Oracle Corp. - Key offerings
              • Exhibit 180: Oracle Corp. - Segment focus
            • 12.16 SAP SE
              • Exhibit 181: SAP SE - Overview
              • Exhibit 182: SAP SE - Business segments
              • Exhibit 183: SAP SE - Key news
              • Exhibit 184: SAP SE - Key offerings
              • Exhibit 185: SAP SE - Segment focus
            • 12.17 Zendesk Inc.
              • Exhibit 186: Zendesk Inc. - Overview
              • Exhibit 187: Zendesk Inc. - Product / Service
              • Exhibit 188: Zendesk Inc. - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 189: Inclusions checklist
                • Exhibit 190: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 191: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 192: Research methodology
                • Exhibit 193: Validation techniques employed for market sizing
                • Exhibit 194: Information sources
              • 13.5 List of abbreviations
                • Exhibit 195: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

              PURCHASE FULL REPORT OF

              call center ai market market

              QUICK BUY

              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

              Why should you prefer Technavio's market insights report?

              • Off-the-shelf research reports
              • Reports can be tailored to meet the customer's needs
              • Trusted by more than 100 fortune 500 organizations
              • Information about the market's key drivers, trends, and challenges
              • Parent market analysis
              • Every week, 50,000 people visit our subscription platform
              • Detailed vendors report with competitive landscape
              • Covid-19 impact and recovery analysis
              • Data on revenue-generating market segments
              • Details on the market shares of various regions
              • Five-force market analysis