Chatbot Market by End-user, Product and Geography - Forecast and Analysis 2023-2027

Published: Oct 2023 Pages: 171 SKU: IRTNTR41045

Chatbot Market Forecast 2023-2027

The Global Chatbot Market size is estimated to increase by USD 3.19 billion, to grow at a CAGR of 29.59% between 2022 and 2027. The market is propelled by various factors, notably the numerous benefits offered by chatbot solutions such as enhanced customer engagement and operational efficiency. There is a rising demand for web self-service options, with businesses increasingly turning to chatbots to provide instant assistance and streamline customer interactions. Moreover, the growing emphasis on enhancing Customer Relationship Management (CRM) strategies further drives the adoption of chatbot technology, as businesses seek to deliver personalized and seamless customer experiences across various touchpoints. The market report also includes an in-depth analysis of drivers, trends, and challenges. 

What will be the Size of the Market During the Forecast Period?

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The market is characterized by the integration of self-learning capabilities and advanced artificial intelligence technology, enabling chatbots to efficiently handle various customer service activities. Leveraging natural language processing (NLP) and AI technology, chatbots offer seamless messaging facilities across different industries, including financial organizations and grocery outlets. With their ability to understand user intent and provide prompt relevant answers, chatbots serve as virtual assistants, enhancing customer experience touchpoints and facilitating consumer analytics across diverse software applications.

Market Dynamics and Customer Landscape

The market is witnessing significant growth, driven by advancements in artificial intelligence technology, particularly in generative models and Natural Language Processing (NLP). With the emergence of sophisticated neural network-based language models like GPT-4 and LLMs, chatbot capabilities have evolved, enabling platforms like ChatGPT by OpenAI to provide highly responsive and intuitive conversational experiences. These self-learning chatbots are increasingly deployed across various sectors, including financial organizations and grocery outlets, to streamline customer service activities. Leveraging NLP and AI, chatbots interface seamlessly with users, enhancing customer experience touchpoints and delivering prompt, relevant answers to inquiries across diverse software applications. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

Key Market Driver

The several benefits associated with using chatbot solutions are notably driving the market growth. It is a front-end interface, which is used to connect to various types of channels, such as websites, email, SMS, or messaging applications such as Facebook Messenger or Slack, through which users interact with the chatbot. The most popular messaging platforms to build customer support bots are Facebook Messenger, Kik, Skype, Twitter, SMS, Email, and Slack. The integrated conversational AI tools collect consumer data from support interactions and databases and are intelligent enough to provide a personalized experience. They can recognize human emotions such as anger, confusion, fear, and joy.

The advantages include 24/7 customer support, on-time responses, and a reduction in customer support costs. From providing lifestyle advice to customer support, chatbots are opening innovative ways of business-customer interaction. It can also be customized to establish a company’s brand personality and voice by linking to corporate knowledge bases and communication systems. This provides chatbots with an edge over other customer support options that are available in the market and fuels the market growth analysis during the forecast year.

Significant Market Trends

One of the key market trends is the increasing adoption of chatbots in smartphones. The m-commerce and e-commerce markets are growing rapidly, with many end-users, such as the BFSI, retail, and travel sectors, inclined toward the adoption of m-commerce. Online activities such as online banking, purchase of goods, and bill payment are growing. Software developers are coming up with innovative applications such as messenger, gaming, and social media apps for use on mobile phones. People use these applications to interact, play, and browse information on mobile phones rather than on PCs.

Therefore, chatbot providers have developed chatbots specifically for smartphones and mobile phones to provide an easy self-service experience for users. Nuance Communications provides Nina mobile chatbot, which eliminates the need for customers to go to the company website, as their queries can be answered and resolved through apps. Therefore, the increasing mobility of chatbots with use In smartphones is a major market growth trend.

Major Market Challenge

One of the major challenges impeding is the lack of awareness and standardization. Developing and underdeveloped countries lack proper IT infrastructure and have low company penetration, which leads to limited knowledge about such advanced technologies. Additionally, concerns raised over security, like privacy and security risks to the personal and sensitive data of customers, pose a threat to the growth of the global market. Such factors are limiting the revenue inflow into the market.

As some many sectors and countries remain untapped in the market, these countries offer vast future opportunities for services. However, tapping these markets can be challenging for companies owing to the limited resources and poorly developed IT infrastructure, which hinder the implementation of advanced technology. Thus, the lack of awareness and standardization can be a major challenge to the growth of the global market during the forecast period.

Customer Landscape

The market forecasting report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and forecasting strategies.

Customer Landscape

Who are the Major Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

247.ai Inc.: The company offers chatbot solutions to automate voice and digital interactions for improved customer CX and faster service with 24 7 AI Virtual Agent.

The research report also includes detailed analyses of the competitive landscape of the market and information about 15 market companies, including:

  • Acuvate
  • Aivo
  • Alphabet Inc.
  • Amazon.com Inc.
  • Artificial Solutions International AB
  • Avaamo Inc.
  • Botsify
  • Creative Virtual Ltd.
  • eGain Corp.
  • Inbenta Holdings Inc.
  • International Business Machines Corp.
  • Kore.ai Inc.
  • Microsoft Corp.
  • Oracle Corp.

Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Market Segmentation

The end-user segment of the market caters to organizations leveraging self-learning chatbots for various customer service activities. These chatbots offer messaging facilities through an open and AI-driven interface, providing seamless interactions with customers. Utilizing advanced APIs and neural network-based language models, organizations can deploy sophisticated chatbot solutions that enhance customer engagement and satisfaction. With the rise of AI chatbots, businesses across different sectors are tapping into the potential of these technologies to automate customer interactions and deliver personalized experiences efficiently.

By End-user

The market share growth by the retail segment will be significant during the forecast period. Retail is the fastest-growing market segment due to the growing adoption of e-commerce worldwide. Amazon, Flipkart, Alibaba, and Snapdeal are a few of the major e-commerce platforms.

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The retail segment was valued at USD 155.69 million in 2017 and continued to grow until 2021. The retailers are implementing to provide an enhanced experience to their customers while carrying out online product searches. The use of chatbots enables customers to get their queries related to payment methods for a particular product quickly and effectively. In addition, it help retail enterprises establish and maintain service levels for email responses to sales inquiries and online customer transactions. Such factors are expected to drive the growth of the global market in the retail segment during the forecast period.

Regional Analysis

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North America is estimated to contribute 37% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. In North America most Internet users use e-commerce sites such as Amazon to purchase goods. As more shoppers in North America are shifting to online shopping, e-commerce companies require solutions to handle customer queries and provide efficient customer services. The adoption is growing in the region due to the increase in demand for cost-effective and user-friendly.

Another reason for the growth in North America is the growing participation of online shoppers in live chats. The growing use of messengers and live chats allows customers to communicate in real time with customer service representatives through chatbots. Customers are increasingly engaging with chatbots, and more online buyers prefer using live chats to resolve their queries. The growing preference for live chats and virtual assistants (VAs) is attributed to the fact that they offer users swift responses and an efficient communication method. These factors have led to the growth of the Market in North America. 

Market Analyst Overview

The market is experiencing a surge in innovation driven by AI advancements and Artificial intelligence technology. Generative models like GPT-4 and LLMs are revolutionizing Natural Language Processing, enabling neural network-based language models to power sophisticated chatbots such as ChatGPT. These self-learning chatbots are reshaping customer service activities across diverse sectors, including financial organizations and grocery outlets. By leveraging APIs and cutting-edge NLP techniques, chatbots deliver seamless messaging facilities and enhance consumer analytics. With an open AI chatbot interface, businesses can optimize customer experience touchpoints by understanding user intent and delivering prompt relevant answers, thereby shaping the future of software applications and artificial intelligence.

The market is witnessing remarkable growth, driven by advancements in NLP technology and Supervised ML algorithms. These innovations enable chatbots to understand customer intent accurately, particularly in sectors like IT and ITeS, Telecom, and Healthcare. With the rise of audio/voice bots, businesses are enhancing customer service interactions through voice recognition capabilities. Standalone chatbots and website chatbots are empowering chatbot developers to cater to diverse needs, supporting marketing and sales teams in delivering correct information round the clock. Despite working hour limitations, chatbots facilitate in-store purchases and provide mobile alerts and updates for instant service and online shopping interactions, assisting consumers with product selections across various price ranges.

Segment Overview

The market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

  • End-User Outlook 
    • Retail
    • BFSI
    • Government
    • Travel and hospitality
    • Others
  • Prodct Outlook 
    • Solutions
    • Services
  • Region Outlook 
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Chatbot Market Scope

Report Coverage

Details

Page number

171

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 29.59%

Market growth 2023-2027

USD 3.19 billion

Market structure

Fragmented

YoY growth 2022-2023(%)

26.49

Regional analysis

North America, APAC, Europe, South America, and Middle East and Africa

Performing market contribution

North America at 37%

Key countries

US, China, Japan, UK, and Germany

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Microsoft Corp., Oracle Corp., ServiceNow Inc., Zoom Video Communications Inc., Conversica Inc., Meta Platforms Inc., and OpenAI L.L.C.

Market dynamics

Market trends and analysis, Market growth and trends inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Market Research Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the market between 2023 and 2027
  • Precise estimation of the market  size and its contribution of the market in focus to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behaviour
  • Growth of the market across North America, APAC, Europe, South America, and Middle East and Africa
  • Thorough market analysis and report of the market’s competitive landscape and detailed information about companies
  • Market forecasting of factors that will challenge the growth of market companies

We can help! Our analysts can customize this market research report to meet your requirements. 

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Product
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global chatbot market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on global chatbot market 2017 - 2021 ($ million)
    • 4.2 End User Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End User Segment 2017 - 2021 ($ million)
    • 4.3 Product Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Product Segment 2017 - 2021 ($ million)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 Retail - Market size and forecast 2022-2027
      • Exhibit 34: Chart on Retail - Market size and forecast 2022-2027 ($ million)
      • Exhibit 35: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
      • Exhibit 36: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • 6.4 BFSI - Market size and forecast 2022-2027
      • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
      • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
      • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
    • 6.5 Government - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Government - Market size and forecast 2022-2027 ($ million)
      • Exhibit 43: Data Table on Government - Market size and forecast 2022-2027 ($ million)
      • Exhibit 44: Chart on Government - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Government - Year-over-year growth 2022-2027 (%)
    • 6.6 Travel and hospitality - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Travel and hospitality - Market size and forecast 2022-2027 ($ million)
      • Exhibit 47: Data Table on Travel and hospitality - Market size and forecast 2022-2027 ($ million)
      • Exhibit 48: Chart on Travel and hospitality - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Travel and hospitality - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ million)
      • Exhibit 55: Data Table on Market opportunity by End-user ($ million)

    7 Market Segmentation by Product

    • 7.1 Market segments
      • Exhibit 56: Chart on Product - Market share 2022-2027 (%)
      • Exhibit 57: Data Table on Product - Market share 2022-2027 (%)
    • 7.2 Comparison by Product
      • Exhibit 58: Chart on Comparison by Product
      • Exhibit 59: Data Table on Comparison by Product
    • 7.3 Solutions - Market size and forecast 2022-2027
      • Exhibit 60: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
      • Exhibit 61: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
      • Exhibit 62: Chart on Solutions - Year-over-year growth 2022-2027 (%)
      • Exhibit 63: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
    • 7.4 Services - Market size and forecast 2022-2027
      • Exhibit 64: Chart on Services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 65: Data Table on Services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 66: Chart on Services - Year-over-year growth 2022-2027 (%)
      • Exhibit 67: Data Table on Services - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Product
      • Exhibit 68: Market opportunity by Product ($ million)
      • Exhibit 69: Data Table on Market opportunity by Product ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 71: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 72: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 73: Chart on Geographic comparison
      • Exhibit 74: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 APAC - Market size and forecast 2022-2027
      • Exhibit 79: Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 80: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 81: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 82: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.5 Europe - Market size and forecast 2022-2027
      • Exhibit 83: Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 84: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 85: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 86: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.6 South America - Market size and forecast 2022-2027
      • Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.7 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 China - Market size and forecast 2022-2027
      • Exhibit 99: Chart on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 100: Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 101: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 102: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.10 UK - Market size and forecast 2022-2027
      • Exhibit 103: Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 104: Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 105: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 106: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.11 Germany - Market size and forecast 2022-2027
      • Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.12 Japan - Market size and forecast 2022-2027
      • Exhibit 111: Chart on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 112: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 113: Chart on Japan - Year-over-year growth 2022-2027 (%)
      • Exhibit 114: Data Table on Japan - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 115: Market opportunity by geography ($ million)
      • Exhibit 116: Data Tables on Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 117: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 119: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 120: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 121: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 122: Matrix on vendor position and classification
            • 12.3 247.ai Inc.
              • Exhibit 123: 247.ai Inc. - Overview
              • Exhibit 124: 247.ai Inc. - Product / Service
              • Exhibit 125: 247.ai Inc. - Key offerings
            • 12.4 Acuvate
              • Exhibit 126: Acuvate - Overview
              • Exhibit 127: Acuvate - Product / Service
              • Exhibit 128: Acuvate - Key offerings
            • 12.5 Aivo
              • Exhibit 129: Aivo - Overview
              • Exhibit 130: Aivo - Product / Service
              • Exhibit 131: Aivo - Key offerings
            • 12.6 Alphabet Inc.
              • Exhibit 132: Alphabet Inc. - Overview
              • Exhibit 133: Alphabet Inc. - Business segments
              • Exhibit 134: Alphabet Inc. - Key news
              • Exhibit 135: Alphabet Inc. - Key offerings
              • Exhibit 136: Alphabet Inc. - Segment focus
            • 12.7 Amazon.com Inc.
              • Exhibit 137: Amazon.com Inc. - Overview
              • Exhibit 138: Amazon.com Inc. - Business segments
              • Exhibit 139: Amazon.com Inc. - Key news
              • Exhibit 140: Amazon.com Inc. - Key offerings
              • Exhibit 141: Amazon.com Inc. - Segment focus
            • 12.8 Artificial Solutions International AB
              • Exhibit 142: Artificial Solutions International AB - Overview
              • Exhibit 143: Artificial Solutions International AB - Product / Service
              • Exhibit 144: Artificial Solutions International AB - Key offerings
            • 12.9 Botsify
              • Exhibit 145: Botsify - Overview
              • Exhibit 146: Botsify - Product / Service
              • Exhibit 147: Botsify - Key offerings
            • 12.10 Creative Virtual Ltd.
              • Exhibit 148: Creative Virtual Ltd. - Overview
              • Exhibit 149: Creative Virtual Ltd. - Product / Service
              • Exhibit 150: Creative Virtual Ltd. - Key offerings
            • 12.11 eGain Corp.
              • Exhibit 151: eGain Corp. - Overview
              • Exhibit 152: eGain Corp. - Product / Service
              • Exhibit 153: eGain Corp. - Key offerings
            • 12.12 Inbenta Holdings Inc.
              • Exhibit 154: Inbenta Holdings Inc. - Overview
              • Exhibit 155: Inbenta Holdings Inc. - Product / Service
              • Exhibit 156: Inbenta Holdings Inc. - Key offerings
            • 12.13 International Business Machines Corp.
              • Exhibit 157: International Business Machines Corp. - Overview
              • Exhibit 158: International Business Machines Corp. - Business segments
              • Exhibit 159: International Business Machines Corp. - Key news
              • Exhibit 160: International Business Machines Corp. - Key offerings
              • Exhibit 161: International Business Machines Corp. - Segment focus
            • 12.14 Microsoft Corp.
              • Exhibit 162: Microsoft Corp. - Overview
              • Exhibit 163: Microsoft Corp. - Business segments
              • Exhibit 164: Microsoft Corp. - Key news
              • Exhibit 165: Microsoft Corp. - Key offerings
              • Exhibit 166: Microsoft Corp. - Segment focus
            • 12.15 OpenAI L.L.C.
              • Exhibit 167: OpenAI L.L.C. - Overview
              • Exhibit 168: OpenAI L.L.C. - Product / Service
              • Exhibit 169: OpenAI L.L.C. - Key offerings
            • 12.16 Oracle Corp.
              • Exhibit 170: Oracle Corp. - Overview
              • Exhibit 171: Oracle Corp. - Business segments
              • Exhibit 172: Oracle Corp. - Key news
              • Exhibit 173: Oracle Corp. - Key offerings
              • Exhibit 174: Oracle Corp. - Segment focus
            • 12.17 ServiceNow Inc.
              • Exhibit 175: ServiceNow Inc. - Overview
              • Exhibit 176: ServiceNow Inc. - Product / Service
              • Exhibit 177: ServiceNow Inc. - Key news
              • Exhibit 178: ServiceNow Inc. - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 179: Inclusions checklist
                • Exhibit 180: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 181: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 182: Research methodology
                • Exhibit 183: Validation techniques employed for market sizing
                • Exhibit 184: Information sources
              • 13.5 List of abbreviations
                • Exhibit 185: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

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              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

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