Field Service Management (FSM) Software Market by End-user, Deployment and Geography - Forecast and Analysis 2023-2027

Published: Oct 2023 Pages: 174 SKU: IRTNTR45294

Field Service Management (FSM) Software Market Report 2023-2027:

The Field Service Management (FSM) Software Market size is forecast to increase by USD 1,467.6 million at a CAGR of 12.74% between 2022 and 2027. The growth of the market depends on several factors, including various pricing strategies by market players, increasing demand for SaaS-based field service management solutions, and increasing requirements to drive workforce productivity.It helps organizations deliver effective on-site services by tracking requests, managing personnel, and maintaining visibility into operations. Some of the main features of management software include work order management, inventory, fleet tracking, and reporting. It market growth analysis report also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

What will be the Size of the market During the Forecast Period?

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Market Driver

One of the key factors driving the  market growth is the increasing requirement to drive workforce productivity. It has become significantly vital for enterprises to efficiently track their field resources due to the constant pressure on them to maintain profit margins and gain a competitive advantage in the market. Some of the main factors which are challenging the field services agencies include increasing fuel prices, budget constraints, and high customer expectations.

As a result, there is an increasing focus by enterprises on the adoption of field service management solutions as they enable streamlining of different business processes and enhance the productivity of the workforce without increasing the size of the field-based workforce. Hence, such factors are positively impacting the market growth. Thus, it is expected to drive market growth during the forecast period.

Market Trends

A key factor shaping the market growth is the introduction of mobile field service apps. There is increasing adoption of mobile devices for various business purposes in the global market. Additionally, several enterprises are majorly focusing on the adoption of field service management mobile apps to interact with their field service staff via mobile devices. These apps heavily depend on offering an easy-to-use mobile experience for technicians who are out in the field. 

Furthermore, the main purpose of these apps is that it helps to bridge the information gap between the service firm and its field service technicians. Some of the key advantages of these apps for field service staff are that it enables them to diagnose the issues, determine the information and equipment required, and deploy them on the client site. Thus, these benefits are positively impacting the market growth. Hence, such factors are expected to drive market growth during the forecast period.

Market Restrain

Inadequate training of professionals is one of the key challenges hindering the market growth. The process of implementation in enterprises is complex and thus end-users need appropriate training to understand all its functionalities. As a result, it slows down the process of implementation which involves the extraction of required information, optimizing the efficiency of the enterprises. 

Additionally, due to a lack of proper training, there is a significant lack of adoption especially in developing economies. Therefore, many market players in these developing countries are unaware of the benefits of field service management software and the companies which have adopted these software solutions lack the proper training to utilize it to the maximum efficiency. Hence, such factors are hindering market growth.

Market Dynamic

The Field Service Management (FSM) market is evolving rapidly with the adoption of field service solutions across various industry verticals. Despite challenges posed by the global economic slowdown, subscription-based models and real-time monitoring drive efficiency. Features like nearest technician allocation and remote reboot enhance first-time fix rates and minimize downtime. Mobility-powered solutions, including cloud-based platforms, streamline operations from routing to invoicing. With advancements in digital twin solution and asset performance management solutions, industries like the energy and oil & gas sectors optimize operations. Technologies such as customer service representatives, augmented reality (AR) and virtual reality (VR) empower advanced mobile workers, reducing human-to-human contact while ensuring clear communications. Leveraging these innovations leads to cost savings, satisfied customers, and streamlined operations in an increasingly digital transformation world.

Market Segmentation by End-user

The IT and telecom segment is estimated to witness significant growth during the forecast period. There is increasing adoption software across the IT and Telecom sector as it is widely used to efficiently manage their field service operations, ensure prompt customer support, and optimize the performance of their technical workforce. The main advantage of file service management software in this segment is that it streamlines service delivery by automation of workflows, optimizing resource allocation, and ensuring the right expertise is dispatched for complex tasks. 

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The IT and telecom segment was the largest segment and was valued at USD 350.70 million in 2017. Additionally,it enables efficient remote service management, facilitating real-time communication and remote troubleshooting for technical support teams in the telecom sector. Furthermore, there is an increase in customer expectations in this segment. As several telecom companies are increasingly focusing on adopting as it helps to meet customer demands by enabling faster response times, accurate service scheduling, and effective issue resolution. Hence, such factors are expected to fuel the growth of this segment which, in turn, will drive the market growth during the forecast period.

Market Segmentation By Deployment

The need for enhanced data security fuels the adoption of the on-premise segment across enterprises which in turn increases the market growth. The installation and operation of the directly on the customers local servers or data centers can be referred to as an on-premise segment. In this segment, the software and data are majorly managed and maintained by the customer's IT department or an external services team. The increasing need for improved data security and control fuels the adoption of this segment across enterprises. Some of the key end-users of this segment include healthcare, finance, and government, who often prefer to keep their sensitive data within their own infrastructure to ensure full control over access and protection. Hence, such factors are fuelling the growth of this segment which, in turn, will drive the market growth during the forecast period.

Regional Overview

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North America is estimated to contribute 30% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.  Some of the key factors which are significantly contributing to the global market growth are the availability of adequate IT infrastructure and the high penetration of large and small enterprises in the US and Canada. There is an increasing adoption of digitalization across several companies in North America in order to enhance operational efficiency and customer experience.

As a result, it fuels the demand across industries as it offers automation and optimization of field service processes, aligning with the overall digitalization efforts. Furthermore, there is an increasing need for real-time communication between field technicians and the back office due to the proliferation of mobile devices and high-speed internet connectivity. Thus, enterprises in the region utilize for smooth communication and data exchange. Hence, such factors are expected to drive market growth in the region during the forecast period.

Market Customer Landscape

The Market forecasting report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and forecasting strategies.

Global market Customer Landscape

Who are the Major Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

Comarch SA: The company offers field service management software solutions such as Rollout Management, Zero-touch Workforce Management, and IoT for Field Service.

FieldAware Group Ltd: The company offers field service management software namely FieldAware Time Management.

FieldEZ: The company offers field service management software such as Mobile field service management that allows efficient deployment of mobile field personnel.

The research report also includes detailed analyses of the competitive landscape of the market and information about 15 market companies, including:

  • Advanced Computer Software Group Ltd.
  • Fortive Corp.
  • GeoConcept SAS
  • IFS World Operations AB
  • Infor Inc.
  • Microsoft Corp.
  • MSI Data LLC
  • Oracle Corp.
  • OverIT Spa
  • PTC Inc.
  • Salesforce Inc.
  • SAP SE
  • ServicePower Inc.
  • Simpro Group
  • Syncron Holding AB
  • Trimble Inc.
  • Zinier Inc.

Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Segment Overview

The market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

  • End-user Outlook (USD Million, 2017 - 2027)
    • IT and telecom
    • Healthcare
    • Retail
    • Transportation and logistics
    • Others
  • Deployment Outlook (USD Million, 2017 - 2027)
    • On-premise
    • Cloud-based
  • Geography Outlook (USD Million, 2017 - 2027)
    • North America
      • The U.S.
      • Canada
    • Europe
      • U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

 

Field Service Management (FSM) Software Market Scope

Report Coverage

Details

Page number

174

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 12.74%

Market growth 2023-2027

USD 1,467.6 million

Market structure

Fragmented

YoY growth 2022-2023(%)

11.57

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 30%

Key countries

US, China, Japan, Germany, and UK

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Advanced Computer Software Group Ltd., Comarch SA, FieldAware Group Ltd., FieldEZ, Fortive Corp., GeoConcept SAS, IFS World Operations AB, Infor Inc., Microsoft Corp., MSI Data LLC, Oracle Corp., OverIT Spa, PTC Inc., Salesforce Inc., SAP SE, ServicePower Inc., Simpro Group, Syncron Holding AB, Trimble Inc., and Zinier Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Market Research Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the market between 2022 and 2027
  • Precise estimation of the market size and its contribution to the market in focus on the parent market
  • Accurate predictions about upcoming market growth and trends and changes in consumer behavior
  • Growth of the market across North America, Europe, APAC, Middle East and Africa, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information about companies
  • Comprehensive market trends and analysis of factors that will challenge the growth of market companies

We can help! Our analysts can customize this market research report to meet your requirements. 

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Deployment
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global field service management software market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on global field service management software market 2017 - 2021 ($ million)
    • 4.2 End User Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – End User Segment 2017 - 2021 ($ million)
    • 4.3 Deployment Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Deployment Segment 2017 - 2021 ($ million)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by End-user

    • 6.1 Market segments
      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
    • 6.2 Comparison by End-user
      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user
    • 6.3 IT and telecom - Market size and forecast 2022-2027
      • Exhibit 34: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Exhibit 35: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
      • Exhibit 36: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
    • 6.4 Healthcare - Market size and forecast 2022-2027
      • Exhibit 38: Chart on Healthcare - Market size and forecast 2022-2027 ($ million)
      • Exhibit 39: Data Table on Healthcare - Market size and forecast 2022-2027 ($ million)
      • Exhibit 40: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
    • 6.5 Retail - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ million)
      • Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ million)
      • Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
    • 6.6 Transportation and logistics - Market size and forecast 2022-2027
      • Exhibit 46: Chart on Transportation and logistics - Market size and forecast 2022-2027 ($ million)
      • Exhibit 47: Data Table on Transportation and logistics - Market size and forecast 2022-2027 ($ million)
      • Exhibit 48: Chart on Transportation and logistics - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Transportation and logistics - Year-over-year growth 2022-2027 (%)
    • 6.7 Others - Market size and forecast 2022-2027
      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
    • 6.8 Market opportunity by End-user
      • Exhibit 54: Market opportunity by End-user ($ million)
      • Exhibit 55: Data Table on Market opportunity by End-user ($ million)

    7 Market Segmentation by Deployment

    • 7.1 Market segments
      • Exhibit 56: Chart on Deployment - Market share 2022-2027 (%)
      • Exhibit 57: Data Table on Deployment - Market share 2022-2027 (%)
    • 7.2 Comparison by Deployment
      • Exhibit 58: Chart on Comparison by Deployment
      • Exhibit 59: Data Table on Comparison by Deployment
    • 7.3 On-premise - Market size and forecast 2022-2027
      • Exhibit 60: Chart on On-premise - Market size and forecast 2022-2027 ($ million)
      • Exhibit 61: Data Table on On-premise - Market size and forecast 2022-2027 ($ million)
      • Exhibit 62: Chart on On-premise - Year-over-year growth 2022-2027 (%)
      • Exhibit 63: Data Table on On-premise - Year-over-year growth 2022-2027 (%)
    • 7.4 Cloud-based - Market size and forecast 2022-2027
      • Exhibit 64: Chart on Cloud-based - Market size and forecast 2022-2027 ($ million)
      • Exhibit 65: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ million)
      • Exhibit 66: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
      • Exhibit 67: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Deployment
      • Exhibit 68: Market opportunity by Deployment ($ million)
      • Exhibit 69: Data Table on Market opportunity by Deployment ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 71: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 72: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 73: Chart on Geographic comparison
      • Exhibit 74: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 Europe - Market size and forecast 2022-2027
      • Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.5 APAC - Market size and forecast 2022-2027
      • Exhibit 83: Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 84: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 85: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 87: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 88: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 89: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 90: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 91: Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 92: Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 93: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 94: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 China - Market size and forecast 2022-2027
      • Exhibit 99: Chart on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 100: Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 101: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 102: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.10 Japan - Market size and forecast 2022-2027
      • Exhibit 103: Chart on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 104: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 105: Chart on Japan - Year-over-year growth 2022-2027 (%)
      • Exhibit 106: Data Table on Japan - Year-over-year growth 2022-2027 (%)
    • 9.11 Germany - Market size and forecast 2022-2027
      • Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.12 UK - Market size and forecast 2022-2027
      • Exhibit 111: Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 112: Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 113: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 114: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 115: Market opportunity by geography ($ million)
      • Exhibit 116: Data Tables on Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 117: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 119: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 120: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 121: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 122: Matrix on vendor position and classification
            • 12.3 Advanced Computer Software Group Ltd.
              • Exhibit 123: Advanced Computer Software Group Ltd. - Overview
              • Exhibit 124: Advanced Computer Software Group Ltd. - Product / Service
              • Exhibit 125: Advanced Computer Software Group Ltd. - Key offerings
            • 12.4 Comarch SA
              • Exhibit 126: Comarch SA - Overview
              • Exhibit 127: Comarch SA - Product / Service
              • Exhibit 128: Comarch SA - Key offerings
            • 12.5 FieldAware Group Ltd.
              • Exhibit 129: FieldAware Group Ltd. - Overview
              • Exhibit 130: FieldAware Group Ltd. - Product / Service
              • Exhibit 131: FieldAware Group Ltd. - Key offerings
            • 12.6 FieldEZ
              • Exhibit 132: FieldEZ - Overview
              • Exhibit 133: FieldEZ - Product / Service
              • Exhibit 134: FieldEZ - Key offerings
            • 12.7 GeoConcept SAS
              • Exhibit 135: GeoConcept SAS - Overview
              • Exhibit 136: GeoConcept SAS - Product / Service
              • Exhibit 137: GeoConcept SAS - Key offerings
            • 12.8 IFS World Operations AB
              • Exhibit 138: IFS World Operations AB - Overview
              • Exhibit 139: IFS World Operations AB - Product / Service
              • Exhibit 140: IFS World Operations AB - Key offerings
            • 12.9 Infor Inc.
              • Exhibit 141: Infor Inc. - Overview
              • Exhibit 142: Infor Inc. - Product / Service
              • Exhibit 143: Infor Inc. - Key news
              • Exhibit 144: Infor Inc. - Key offerings
            • 12.10 Microsoft Corp.
              • Exhibit 145: Microsoft Corp. - Overview
              • Exhibit 146: Microsoft Corp. - Business segments
              • Exhibit 147: Microsoft Corp. - Key news
              • Exhibit 148: Microsoft Corp. - Key offerings
              • Exhibit 149: Microsoft Corp. - Segment focus
            • 12.11 Oracle Corp.
              • Exhibit 150: Oracle Corp. - Overview
              • Exhibit 151: Oracle Corp. - Business segments
              • Exhibit 152: Oracle Corp. - Key news
              • Exhibit 153: Oracle Corp. - Key offerings
              • Exhibit 154: Oracle Corp. - Segment focus
            • 12.12 OverIT Spa
              • Exhibit 155: OverIT Spa - Overview
              • Exhibit 156: OverIT Spa - Product / Service
              • Exhibit 157: OverIT Spa - Key offerings
            • 12.13 PTC Inc.
              • Exhibit 158: PTC Inc. - Overview
              • Exhibit 159: PTC Inc. - Business segments
              • Exhibit 160: PTC Inc. - Key offerings
              • Exhibit 161: PTC Inc. - Segment focus
            • 12.14 Salesforce Inc.
              • Exhibit 162: Salesforce Inc. - Overview
              • Exhibit 163: Salesforce Inc. - Product / Service
              • Exhibit 164: Salesforce Inc. - Key news
              • Exhibit 165: Salesforce Inc. - Key offerings
            • 12.15 SAP SE
              • Exhibit 166: SAP SE - Overview
              • Exhibit 167: SAP SE - Business segments
              • Exhibit 168: SAP SE - Key news
              • Exhibit 169: SAP SE - Key offerings
              • Exhibit 170: SAP SE - Segment focus
            • 12.16 ServicePower Inc.
              • Exhibit 171: ServicePower Inc. - Overview
              • Exhibit 172: ServicePower Inc. - Product / Service
              • Exhibit 173: ServicePower Inc. - Key news
              • Exhibit 174: ServicePower Inc. - Key offerings
            • 12.17 Zinier Inc.
              • Exhibit 175: Zinier Inc. - Overview
              • Exhibit 176: Zinier Inc. - Product / Service
              • Exhibit 177: Zinier Inc. - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 178: Inclusions checklist
                • Exhibit 179: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 180: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 181: Research methodology
                • Exhibit 182: Validation techniques employed for market sizing
                • Exhibit 183: Information sources
              • 13.5 List of abbreviations
                • Exhibit 184: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

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              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

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