Healthcare Business Process Outsourcing (BPO) Market by Solution, Service and geography - Forecast and Analysis 2023-2027

Published: Oct 2023 Pages: 172 SKU: IRTNTR71350

Healthcare BPO Market Forecast 2023-2027

The healthcare BPO market size is forecast to increase by USD 12.90 billion at a CAGR of 9.13% between 2022 and 2027. The expansion of the market hinges on various factors, notably the concerted effort to minimize operational expenditures, the proliferation of Business Process Outsourcing (BPO) entities, and the abundance of proficient professionals in the field. Healthcare BPO entails the delegation of specific business functions by an organization to external service providers, encompassing areas such as finance, human resources, accounting, and customer technical support. By leveraging outsourcing, companies can effectively reduce expenses while concentrating on core competencies, thereby optimizing operational efficiency and enhancing overall productivity. This market research and growth report also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

What will be the size of the Healthcare BPO Market During the Forecast Period?

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The Customer Service and Technology sector plays a significant role in the healthcare industry through Business Process Outsourcing (BPO) services. Teleformance, a leading provider of customer interaction management solutions, offers a range of offerings including ServeIVR, Teleform, and ManageMentor. These solutions enable healthcare providers to streamline their operations, improve patient engagement, and enhance the overall patient experience. Sentech, another key player in the market, provides Provider Services, Managed Answering Services, and Claims Processing services. They help healthcare organizations to reduce operational costs, improve efficiency, and ensure accurate and timely processing of claims. Back office operations such as data entry, coding, and billing are also critical functions in healthcare BPO. Outsourcing these functions to specialized service providers like Opeartions Consulting Group and Claims Management can help healthcare organizations to focus on their core competencies and improve patient care. In summary, the market offers a range of services including customer interaction management, claims processing, and back-office operations.

Market Dynamics

The market is a significant segment in the global BPO industry. Health companies and providers are increasingly turning to them to streamline their operations and improve patient care. The healthcare BPO market includes offerings such as revenue cycle management, medical coding and billing, patient engagement, and analytics. They help healthcare organizations reduce costs, increase efficiency, and enhance the overall patient experience. Businesses in this sector are located in offshore and outsourcing centers in countries like India, the Philippines, and Brazil. Processes such as data entry, medical transcription, and customer support are often outsourced to these centers. The use of advanced technologies like artificial intelligence and machine learning is expanding the scope of these offerings, making them more effective and efficient. The market is expected to grow at a steady pace in the coming years, driven by the increasing demand for cost-effective and high-quality healthcare services.

Key Market Driver

One of the key factors driving the market growth is the presence of skilled professionals. Factors such as outsourcing business functions and working with external vendor cost structures and economies of scale can facilitate a competitive advantage to the healthcare business.

Hence, one of the key advantages of outsourcing is the large availability of skilled healthcare professionals who have extensive expertise and experience in carrying out specific tasks and are ready to take on jobs of any complexity and size in record time. Medical outsourcing companies ensure client needs are fulfilled in the best possible way without the hassle by ensuring the availability of skilled medical professionals. Hence such factors are expected to drive the global market during the forecast period.

Significant Market Trends

A key factor shaping the market growth is the emergence of cloud-computing services domains. Cloud-computing technologies are one of the most emerging trends in the global market. There is increasing adoption of newer technologies in healthcare BPO services due to their wide application in organizations.

For instance, organizations utilize cloud storage for storing critical information remotely at low rates. It enables the central administration to have control over all resources and HR activities as well as eliminates the need for users to update and maintain healthcare infrastructure. Hence such benefits are expected to drive the global market during the forecast period.

Major Market Restrain

Data breaches are one of the key challenges hindering the BPO Market growth. There is an increase in the number of cyberattacks globally, resulting in the loss of sensitive patient information in healthcare organizations, and leading to data breaches in many healthcare centers. However, outsourcing companies are focusing on cybersecurity protocols to ensure the safety of their client data.

Data theft in an organization can include the illegal transfer of data, which can be confidential, financial, or personal. Some of the key information prone to data theft are electronic devices such as servers and computers and include proprietary process-oriented information, technologies, software codes, and passwords. Hence, such data breaches can significantly hinder the global market during the forecast period.

Market Segmentation

This market report extensively covers market segmentation by solution (manufacturing, research and development, and non-clinical-services), service (revenue cycle management, patient care-services, and patient enrollment and strategic planning), and geography (North America, APAC, Europe, Middle East and Africa, and South America). The market encompasses the documentation and management of business processes in the healthcare sector. Offshore outsourcing of healthcare services includes data security for health insurance and medical cost documentation. Improper planning and financial allocation in offshore contracts can lead to litigation. Customised and standard services are offered in this market, including pharmaceutical manufacturing, provider services, finance and accounting, and customer care services. Teleperformance and Senture are notable companies in this field. Outsourcing strategic activities, such as drug development for chronic diseases and cancer-fighting drugs, involves AI-driven companies and AI-based solutions in the CRO market. Personnel training is crucial for maintaining contractual obligations and ensuring security, including data security and severance pay. It also includes administrative functions, billing and collections, medical care facilities, and virtual care.

By Solution

The market share growth by the manufacturing segment will be significant during the forecast period. The life science service segment of manufacturing in the global market can be termed as outsourcing various manufacturing processes and services related to pharmaceuticals, biotechnology products, medical devices, and other life science products.

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The manufacturing segment was valued at USD 6.78 billion in 2017 and continued to grow until 2021. Some of the outsourcing activities of this segment include product manufacturing, packaging, labeling, quality control, and regulatory compliance. It can be further categorized into pharmaceutical manufacturing, biotechnology manufacturing, medical device manufacturing, and contract manufacturing organization (CMO) services. Hence, the outsourcing of these manufacturing processes enables healthcare companies such as Pfizer to optimize costs, improve operational efficiency, and leverage specialized expertise while emphasizing their core competencies which are expected to help to drive the growth of the segment in the forecast period.

Outsourcing of R&D services helps to reduce cost and improve efficiency which is expected to drive the market growth of this segment. The global market segment related to life science services, especially research, and development, includes outsourcing various R and D activities to specialized service providers. These providers help pharmaceutical, biotechnology, and medical device companies in executing out research and development activities in a cost-effective and efficient manner. Some of the major offerings include clinical trial management and drug discovery management. Hence such benefits of outsourcing R&D services are expected to drive the growth of this segment during the forecast period.

Regional Overview

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North America is estimated to contribute 41% to the growth of the global market during the forecast period. The market involves outsourcing documentation and business processes to offshore locations for data security and cost savings. In North America, healthcare infrastructure improvements, increased healthcare expenditure due to medical costs and health insurance, and favorable reimbursements drive the demand for customized and standard services. Offshore outsourcing to countries like India and the Philippines is common for client contract activities, including finance and accounting, customer care services, and provider services. However, improper planning and financial allocation can lead to litigation and severance pay. Advanced technologies like artificial intelligence (AI) and machine learning are revolutionizing drug development for chronic diseases and cancer-fighting drugs through AI-driven companies and AI-based solutions. The CRO market also benefits from personnel training and Teleperformance, Senture, and other strategic activities. Offshoring administrative functions, billing and collections, and virtual care services are ongoing trends.

Market Analyst Overview

The market has been expanding significantly in recent years. With the increasing complexity of healthcare operations and the need for cost savings, many healthcare providers and insurers have turned to BPO services. They can include revenue cycle management, claims processing, medical coding, and transcription. The use of advanced technologies such as artificial intelligence and machine learning in healthcare BPO is becoming more common, allowing for more efficient and accurate processing of data. This growth is driven by factors such as the increasing adoption of electronic health records, the need for cost savings, and the growing trend toward value-based care. The market is also being driven by the availability of a large and skilled workforce in countries like India and the Philippines, making offshoring an attractive option for many healthcare organizations. The future of healthcare BPO looks bright, with continued innovation and the integration of new technologies expected to drive growth in the market.

The market encompasses a wide range of offerings catering to the needs of healthcare organizations. Key services include clinical process outsourcing (CPO), which streamlines clinical workflows, and payer service systems, which manage insurance-related tasks. Additionally, integrated front-end services handle customer interactions, while back-office operations ensure efficient administrative functions. Member management and provider management services focus on optimizing relationships with stakeholders, while care management ensures quality patient care. Billing and accounts management services handle financial transactions, while human resource services manage workforce needs. Lastly, provider service offerings support healthcare providers in delivering effective services. Together, they form the backbone of the global market, supporting the industry in delivering quality care and operational efficiency.

Segment Overview

The market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

  • Solution Outlook 
    • Manufacturing
    • Research and development
    • Non-clinical-services
  • Service Outlook 
    • Revenue cycle management
    • Patient care-services
    • Patient enrollment and strategic planning
  • Geography Outlook 
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

 

Market Scope

Report Coverage

Details

Page number

172

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 9.13%

Market growth 2023-2027

USD 12.90 billion

Market structure

Fragmented

YoY growth 2022-2023(%)

8.73

Regional analysis

North America, APAC, Europe, Middle East and Africa, and South America

Performing market contribution

North America at 41%

Key countries

US, Canada, China, UK, and Germany

Competitive landscape

 Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks

Key companies profiled

Accenture Plc, Cognizant Technology Solutions Corp., DATAMARK Inc., Founder Group, GeBBS Healthcare Solutions Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., IQVIA Inc., Maxicus Inc., OMH HealthEdge Holdings LLC, Parexel International Corp., R1 RCM Inc., Sutherland Global Services Inc., Tata Consultancy-Services Ltd., UnitedHealth Group Inc., Wipro Ltd., and WNS Holdings Ltd.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

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What are the Key Data Covered in this Market Research Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the market growth and forecasting between 2023 and 2027
  • Precise estimation of the market size and its contribution to the market in focus on the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Market growth analysis across North America, APAC, Europe, Middle East and Africa, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information about vendors
  • Market forecasting of factors that will challenge the growth of market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Solution
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Service
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global healthcare BPO market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on global healthcare bpo market 2017 - 2021 ($ million)
    • 4.2 Solution Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – Solution Segment 2017 - 2021 ($ million)
    • 4.3 Service Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Service Segment 2017 - 2021 ($ million)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by Solution

    • 6.1 Market segments
      • Exhibit 30: Chart on Solution - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on Solution - Market share 2022-2027 (%)
    • 6.2 Comparison by Solution
      • Exhibit 32: Chart on Comparison by Solution
      • Exhibit 33: Data Table on Comparison by Solution
    • 6.3 Manufacturing - Market size and forecast 2022-2027
      • Exhibit 34: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
      • Exhibit 35: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
      • Exhibit 36: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
    • 6.4 Research and development - Market size and forecast 2022-2027
      • Exhibit 38: Chart on Research and development - Market size and forecast 2022-2027 ($ million)
      • Exhibit 39: Data Table on Research and development - Market size and forecast 2022-2027 ($ million)
      • Exhibit 40: Chart on Research and development - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on Research and development - Year-over-year growth 2022-2027 (%)
    • 6.5 Non-clinical services - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Non-clinical services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 43: Data Table on Non-clinical services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 44: Chart on Non-clinical services - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Non-clinical services - Year-over-year growth 2022-2027 (%)
    • 6.6 Market opportunity by Solution
      • Exhibit 46: Market opportunity by Solution ($ million)
      • Exhibit 47: Data Table on Market opportunity by Solution ($ million)

    7 Market Segmentation by Service

    • 7.1 Market segments
      • Exhibit 48: Chart on Service - Market share 2022-2027 (%)
      • Exhibit 49: Data Table on Service - Market share 2022-2027 (%)
    • 7.2 Comparison by Service
      • Exhibit 50: Chart on Comparison by Service
      • Exhibit 51: Data Table on Comparison by Service
    • 7.3 Revenue cycle management - Market size and forecast 2022-2027
      • Exhibit 52: Chart on Revenue cycle management - Market size and forecast 2022-2027 ($ million)
      • Exhibit 53: Data Table on Revenue cycle management - Market size and forecast 2022-2027 ($ million)
      • Exhibit 54: Chart on Revenue cycle management - Year-over-year growth 2022-2027 (%)
      • Exhibit 55: Data Table on Revenue cycle management - Year-over-year growth 2022-2027 (%)
    • 7.4 Patient care services - Market size and forecast 2022-2027
      • Exhibit 56: Chart on Patient care services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 57: Data Table on Patient care services - Market size and forecast 2022-2027 ($ million)
      • Exhibit 58: Chart on Patient care services - Year-over-year growth 2022-2027 (%)
      • Exhibit 59: Data Table on Patient care services - Year-over-year growth 2022-2027 (%)
    • 7.5 Patient enrollment and strategic planning - Market size and forecast 2022-2027
      • Exhibit 60: Chart on Patient enrollment and strategic planning - Market size and forecast 2022-2027 ($ million)
      • Exhibit 61: Data Table on Patient enrollment and strategic planning - Market size and forecast 2022-2027 ($ million)
      • Exhibit 62: Chart on Patient enrollment and strategic planning - Year-over-year growth 2022-2027 (%)
      • Exhibit 63: Data Table on Patient enrollment and strategic planning - Year-over-year growth 2022-2027 (%)
    • 7.6 Market opportunity by Service
      • Exhibit 64: Market opportunity by Service ($ million)
      • Exhibit 65: Data Table on Market opportunity by Service ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 66: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 67: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 68: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 69: Chart on Geographic comparison
      • Exhibit 70: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 71: Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 72: Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 73: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 74: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 APAC - Market size and forecast 2022-2027
      • Exhibit 75: Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 76: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 77: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 78: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.5 Europe - Market size and forecast 2022-2027
      • Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 83: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 84: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 85: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 86: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 91: Chart on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 92: Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 93: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 94: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 Canada - Market size and forecast 2022-2027
      • Exhibit 95: Chart on Canada - Market size and forecast 2022-2027 ($ million)
      • Exhibit 96: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
      • Exhibit 97: Chart on Canada - Year-over-year growth 2022-2027 (%)
      • Exhibit 98: Data Table on Canada - Year-over-year growth 2022-2027 (%)
    • 9.10 UK - Market size and forecast 2022-2027
      • Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.11 China - Market size and forecast 2022-2027
      • Exhibit 103: Chart on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 104: Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 105: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 106: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.12 Germany - Market size and forecast 2022-2027
      • Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 111: Market opportunity by geography ($ million)
      • Exhibit 112: Data Tables on Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 113: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 114: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 115: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 116: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 117: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 118: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 119: Accenture Plc - Overview
              • Exhibit 120: Accenture Plc - Business segments
              • Exhibit 121: Accenture Plc - Key news
              • Exhibit 122: Accenture Plc - Key offerings
              • Exhibit 123: Accenture Plc - Segment focus
            • 12.4 Cognizant Technology Solutions Corp.
              • Exhibit 124: Cognizant Technology Solutions Corp. - Overview
              • Exhibit 125: Cognizant Technology Solutions Corp. - Business segments
              • Exhibit 126: Cognizant Technology Solutions Corp. - Key news
              • Exhibit 127: Cognizant Technology Solutions Corp. - Key offerings
              • Exhibit 128: Cognizant Technology Solutions Corp. - Segment focus
            • 12.5 GeBBS Healthcare Solutions Inc.
              • Exhibit 129: GeBBS Healthcare Solutions Inc. - Overview
              • Exhibit 130: GeBBS Healthcare Solutions Inc. - Product / Service
              • Exhibit 131: GeBBS Healthcare Solutions Inc. - Key offerings
            • 12.6 Genpact Ltd.
              • Exhibit 132: Genpact Ltd. - Overview
              • Exhibit 133: Genpact Ltd. - Business segments
              • Exhibit 134: Genpact Ltd. - Key news
              • Exhibit 135: Genpact Ltd. - Key offerings
              • Exhibit 136: Genpact Ltd. - Segment focus
            • 12.7 HCL Technologies Ltd.
              • Exhibit 137: HCL Technologies Ltd. - Overview
              • Exhibit 138: HCL Technologies Ltd. - Business segments
              • Exhibit 139: HCL Technologies Ltd. - Key news
              • Exhibit 140: HCL Technologies Ltd. - Key offerings
              • Exhibit 141: HCL Technologies Ltd. - Segment focus
            • 12.8 Infosys Ltd.
              • Exhibit 142: Infosys Ltd. - Overview
              • Exhibit 143: Infosys Ltd. - Business segments
              • Exhibit 144: Infosys Ltd. - Key news
              • Exhibit 145: Infosys Ltd. - Key offerings
              • Exhibit 146: Infosys Ltd. - Segment focus
            • 12.9 International Business Machines Corp.
              • Exhibit 147: International Business Machines Corp. - Overview
              • Exhibit 148: International Business Machines Corp. - Business segments
              • Exhibit 149: International Business Machines Corp. - Key news
              • Exhibit 150: International Business Machines Corp. - Key offerings
              • Exhibit 151: International Business Machines Corp. - Segment focus
            • 12.10 Invensis Technologies Pvt Ltd.
              • Exhibit 152: Invensis Technologies Pvt Ltd. - Overview
              • Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service
              • Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings
            • 12.11 IQVIA Inc.
              • Exhibit 155: IQVIA Inc. - Overview
              • Exhibit 156: IQVIA Inc. - Business segments
              • Exhibit 157: IQVIA Inc. - Key news
              • Exhibit 158: IQVIA Inc. - Key offerings
              • Exhibit 159: IQVIA Inc. - Segment focus
            • 12.12 OMH HealthEdge Holdings LLC
              • Exhibit 160: OMH HealthEdge Holdings LLC - Overview
              • Exhibit 161: OMH HealthEdge Holdings LLC - Product / Service
              • Exhibit 162: OMH HealthEdge Holdings LLC - Key offerings
            • 12.13 R1 RCM Inc.
              • Exhibit 163: R1 RCM Inc. - Overview
              • Exhibit 164: R1 RCM Inc. - Product / Service
              • Exhibit 165: R1 RCM Inc. - Key offerings
            • 12.14 Sutherland Global Services Inc.
              • Exhibit 166: Sutherland Global Services Inc. - Overview
              • Exhibit 167: Sutherland Global Services Inc. - Product / Service
              • Exhibit 168: Sutherland Global Services Inc. - Key offerings
            • 12.15 Tata Consultancy Services Ltd.
              • Exhibit 169: Tata Consultancy Services Ltd. - Overview
              • Exhibit 170: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 171: Tata Consultancy Services Ltd. - Key news
              • Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 173: Tata Consultancy Services Ltd. - Segment focus
            • 12.16 Wipro Ltd.
              • Exhibit 174: Wipro Ltd. - Overview
              • Exhibit 175: Wipro Ltd. - Business segments
              • Exhibit 176: Wipro Ltd. - Key news
              • Exhibit 177: Wipro Ltd. - Key offerings
              • Exhibit 178: Wipro Ltd. - Segment focus
            • 12.17 WNS Holdings Ltd.
              • Exhibit 179: WNS Holdings Ltd. - Overview
              • Exhibit 180: WNS Holdings Ltd. - Business segments
              • Exhibit 181: WNS Holdings Ltd. - Key offerings
              • Exhibit 182: WNS Holdings Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 183: Inclusions checklist
                • Exhibit 184: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 185: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 186: Research methodology
                • Exhibit 187: Validation techniques employed for market sizing
                • Exhibit 188: Information sources
              • 13.5 List of abbreviations
                • Exhibit 189: List of abbreviations
              • Engineering and Research and Development Services

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                INFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases

                DATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts

                REPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape

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                Key Questions Answered

                • What are the key global market and the regional market share?
                • What are the revenue-generating key market segments?
                • What are the key factors driving and challenging this market’s growth?
                • Who are the key market vendors and their growth strategies?
                • What are the latest trends influencing the growth of this market?
                • What are the variables influencing the market growth in the primary regions?
                • What are the factors influencing the growth of the parent market?

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