Insurance Business Process Outsourcing (BPO) Market Analysis North America, Europe, APAC, Middle East and Africa, South America - US, China, India, UK, Germany - Size and Forecast 2024-2028

Published: Feb 2024 Pages: 165 SKU: IRTNTR77533

Insurance Business Process Outsourcing (BPO) Market Forecast 2024-2028 

The Insurance Business Process Outsourcing (BPO) Market size is projected to increase by USD 1.78 billion, at a CAGR of 4.97% between 2023 and 2028. The growth rate of the market depends on several factors, including the growing adoption of cloud-based services in this sector, increasing demand for cost-effective operations in the insurance field, and improving customer satisfaction in the market. Insurance BPO is the practice of outsourcing specific business processes or functions in this industry to third-party service providers. In this arrangement, these companies delegate non-core activities to third-party entities that specialize in those functions. The goal of Insurance business process outsourcing is typically to increase efficiency, lower costs, and improve overall operational effectiveness, allowing the insurance company to concentrate on its core competencies.

The market growth and forecasting report includes key player's detailed analyses of the competitive landscape of the market and information about 20 market companies, including Accenture Plc, Capgemini Service SAS, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., Invensis Technologies Pvt Ltd., Marco Capital, Mphasis Ltd., Rely Services, Solartis LLC, Tata Consultancy Services Ltd., Wipro Ltd., WNS Holdings Ltd., and Mahindra and Mahindra Ltd. Additionally, Accenture Plc provides comprehensive solutions for insurance business process outsourcing, encompassing key areas such as finance, supply chain, procurement, human resources, marketing, sales, and customer operations. Additionally, the company offers industry-specific services tailored to the unique needs of sectors such as health, insurance, and banking.

What will be the Size of the Market During the Forecast Period?

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Market Overview

Market  Growth Analysis Driver

The growing adoption of cloud-based services in the insurance sector is notably driving market growth. Cloud-based solutions provide a scalable and adaptable infrastructure, allowing these companies to optimize operations, improve collaboration, and increase overall efficiency. The industry is undergoing a digital transformation, and cloud-based services serve as the foundation for modernizing processes. Cloud-based BPO solutions allow companies to access a variety of services, such as data storage, processing, analytics, and customer relationship management, without the need for a large on-site infrastructure. This flexibility is critical for responding to changing business demands, ensuring rapid scalability, and fostering innovation.

Further, the growing adoption of cloud-based services is transforming the market, providing companies with the agility and technological foundation they require to thrive in an increasingly digital landscape. Vendors who incorporate cloud solutions into their BPO offerings are well-positioned to meet the changing needs of such an industry. These factors will boost the growth of the market during the forecast period.

Market Growth and Trends

Emerging digital technologies across areas such as AI, IoT, and robotics are the emerging trends shaping market growth. The market is experiencing a significant trend driven by the adoption of emerging digital technologies such as Artificial Intelligence (AI), the Internet of Things (IoT), and robotics. These technologies are reshaping the industry, increasing operational efficiency, and modernizing traditional BPO processes.
AI automates routine tasks, data analysis, and decision-making processes. BPO providers are incorporating AI algorithms into underwriting support, claims processing, and customer service, resulting in faster and more accurate results. Vendors such as Cognizant Technology Solutions Corp. have incorporated AI into their insurance BPO offerings, leveraging cognitive technologies to streamline operations and improve decision support.

Moreover, the integration of these digital technologies into the market is expected to improve service quality, reduce turnaround times, and allow BPO providers to provide innovative solutions to these companies. As the industry evolves, BPO vendors that effectively use AI, IoT, and robotics will be well-positioned to meet the changing demands and expectations of the insurance industry. These factors will contribute to high growth in the market during the forecast period.

Market Restrain

Concerns about data security and privacy in insurance BPO services are a significant challenge hindering market growth. As insurance companies increasingly rely on Business Process Outsourcing (BPO) providers for handling sensitive customer data and critical processes, the heightened risk of data breaches and privacy violations becomes a top priority. Regulatory compliance, especially with data protection regulations like GDPR in the European Union and HIPAA in the US, adds complexity to business process outsourcing operations. Dealing with large volumes of sensitive information in such BPO, such as personal, medical, and financial data, raises concerns about mishandling and unauthorized access. The ever-present threat of cyberattacks necessitates robust cybersecurity measures.

However, the loss of control over data when outsourcing critical processes, coupled with potential breaches, can erode trust and damage the reputation of both insurers and business process outsourcing providers. To address these challenges, a collaborative effort between insurers and BPO partners to prioritize data security measures, implement strong encryption, conduct regular audits, and provide ongoing employee training on privacy best practices is crucial for establishing and maintaining trust in the market, thereby posing challenges to its growth during the forecast period.

Market Segmentation By Application

The market share growth by the life and pension segment will be significant during the forecast period. BPO provides valuable applications for life and pension insurance companies, allowing them to improve efficiency and reduce costs. Policy Administration is a key application in which tasks such as policy issuance, premium collection, and maintenance are outsourced to improve administrative efficiency. 

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The life and pension segment was the largest and was valued at USD 3.35 billion in 2018. BPOs play an important role in data management and analytics, handling massive amounts of data related to life and pension insurance. Capgemini Service SAS and HCL Technologies Ltd. are leading vendors in this space, providing comprehensive data management and analytics services. These applications enable such companies to save money, increase scalability, and gain access to specialized skills, making careful selection of BPO partners critical for success in such an industry. These factors will propel the growth of the life and pension segment in the market during the forecast period.

Market Segmentation By End-user

BPO has emerged as a strategic enabler for large enterprises across multiple segments, including life, pension, and property and casualty insurance. In the life insurance industry, business process outsourcing plays an important role in policy administration, handling tasks such as policy issuance, premium collection, and maintenance. Leading BPO vendors such as Accenture Plc and Genpact Ltd., specialize in providing efficient policy administration services by leveraging advanced technologies to streamline processes and increase accuracy. Overall, BPOs help large companies achieve operational excellence, improve customer service, and navigate the complex insurance landscape. Strategic partnerships with leading business process outsourcing companies allow insurers to focus on core competencies while leveraging external expertise for non-core functions, resulting in increased efficiency and innovation in the highly competitive industry. These factors will accelerate the growth large enterprises segment of the market during the forecast period.

Regional Overview

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North America is estimated to contribute 38% to the growth of the global market during the forecast period. Technavio's analysts have provided extensive insight into the market forecast, detailing the regional market trends and drivers influencing the market's trajectory throughout the forecast period.  Insurance BPO has grown significantly in the North American region, owing to several factors that align with insurance companies evolving needs. One major driver of this expansion is the industry's growing emphasis on cost optimization and operational efficiency. In North America, several business process outsourcing companies have played critical roles in meeting the unique needs of insurance companies. Examples include Cognizant Technology Solutions Corp., a multinational IT (information technology) services and consulting firm with a strong presence in the region that provides comprehensive BPO solutions to the insurance industry. 

In addition, as insurance companies face challenges in digital transformation, data management, and customer experience, BPOs provide tailored solutions that allow them to navigate these challenges while focusing on their core competencies. In summary, the growth of Insurance BPOs in North America is being driven by the pursuit of cost-effective and efficient business processes, the adoption of advanced technologies, and the need for insurance companies to remain competitive and agile in a rapidly changing landscape. These factors will propel the growth of the regional market during the forecast period.

Market Customer Landscape

The market forecasting report includes the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and trends strategies.

Global Market Customer Landscape

Market Companies

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

Capgemini Service SAS - The company offers solutions for insurance business process outsourcing which includes supply chain optimization, to streamline back office operations, through integrated content and data management.

Market analysis and report of qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Segment Overview

The market research report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2018 to 2028. 

  • Application Outlook
    • Life and pension
    • Property
    • Casualty
  • Application Outlook
    • Large Enterprise
    • Small and Medium Enterprise
  • Region Outlook
    • North America
      • The U.S.
      • Canada
    • Europe
      • U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Market Analyst Overview 

The Global Insurance Business Process Outsourcing (BPO) Market is witnessing significant growth due to increasing customer demand and the ongoing process of digitalization in this sector. Outsourcing service providers play a crucial role in offering various services such as data entry, back-office support services, policy management, commission management, and more. Small and middle-sized companies benefit from outsourcing to achieve high-quality results while managing operational expenditures. The market is characterized by the adoption of InsurTech, leveraging technologies like cloud computing, AI (Artificial Intelligence), and IoT (Internet of Things) to enhance data processing workflows and improve overall efficiency.

However, the industry faces challenges related to data security and privacy concerns, with the constant threat of hackers. Despite these challenges, the market presents ample growth opportunities, especially in emerging countries, as companies focus on R&D activities and explore custom back-office services tailored to their business targets. The inclusion of services such as accounting, legal services, and agency management contributes to the comprehensive nature of the offerings in the market.

Insurance Business Process Outsourcing (BPO) Market Scope

Report Coverage

Details

Page number

165

Base year

2023

Historic period

2018-2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 4.97%

Market Growth 2024-2028

USD 1.78 billion

Market structure

Fragmented

YoY growth 2023-2024(%)

4.17

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 38%

Key countries

US, China, India, UK, and Germany

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Accenture Plc, Capgemini Service SAS, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., Invensis Technologies Pvt Ltd., Marco Capital, Mphasis Ltd., Rely Services, Solartis LLC, Tata Consultancy Services Ltd., Wipro Ltd., WNS Holdings Ltd., and Mahindra and Mahindra Ltd.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period. 

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Market Research Report?

  • CAGR of the market report forecast during the forecast period
  • Detailed information on factors that will drive the growth of the market  between 2024 and 2028
  • Precise estimation of the market  size and its contribution of the market in focus to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the market across North America, Europe, APAC, Middle East and Africa, and South America
  • Thorough market analysis and report of the market’s competitive landscape and detailed information about companies
  • Comprehensive analysis of factors that will challenge the growth of Industry companies

 

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Application
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2023
    • 3.4 Market outlook: Forecast for 2023-2028
      • Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

    4 Historic Market Size

    • 4.1 Global insurance business process outsourcing (BPO) market 2018 - 2022
      • Exhibit 18: Historic Market Size – Data Table on global insurance business process outsourcing (bpo) market 2018 - 2022 ($ billion)
    • 4.2 Application Segment Analysis 2018 - 2022
      • Exhibit 19: Historic Market Size – Application Segment 2018 - 2022 ($ billion)
    • 4.3 End-user Segment Analysis 2018 - 2022
      • Exhibit 20: Historic Market Size – End-user Segment 2018 - 2022 ($ billion)
    • 4.4 Geography Segment Analysis 2018 - 2022
      • Exhibit 21: Historic Market Size – Geography Segment 2018 - 2022 ($ billion)
    • 4.5 Country Segment Analysis 2018 - 2022
      • Exhibit 22: Historic Market Size – Country Segment 2018 - 2022 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2023 and 2028
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2023 and 2028
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2023 and 2028
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2023 and 2028
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

    6 Market Segmentation by Application

    • 6.1 Market segments
      • Exhibit 30: Chart on Application - Market share 2023-2028 (%)
      • Exhibit 31: Data Table on Application - Market share 2023-2028 (%)
    • 6.2 Comparison by Application
      • Exhibit 32: Chart on Comparison by Application
      • Exhibit 33: Data Table on Comparison by Application
    • 6.3 Life and pension - Market size and forecast 2023-2028
      • Exhibit 34: Chart on Life and pension - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 35: Data Table on Life and pension - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 36: Chart on Life and pension - Year-over-year growth 2023-2028 (%)
      • Exhibit 37: Data Table on Life and pension - Year-over-year growth 2023-2028 (%)
    • 6.4 Property and casualty - Market size and forecast 2023-2028
      • Exhibit 38: Chart on Property and casualty - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 39: Data Table on Property and casualty - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 40: Chart on Property and casualty - Year-over-year growth 2023-2028 (%)
      • Exhibit 41: Data Table on Property and casualty - Year-over-year growth 2023-2028 (%)
    • 6.5 Market opportunity by Application
      • Exhibit 42: Market opportunity by Application ($ billion)
      • Exhibit 43: Data Table on Market opportunity by Application ($ billion)

    7 Market Segmentation by End-user

    • 7.1 Market segments
      • Exhibit 44: Chart on End-user - Market share 2023-2028 (%)
      • Exhibit 45: Data Table on End-user - Market share 2023-2028 (%)
    • 7.2 Comparison by End-user
      • Exhibit 46: Chart on Comparison by End-user
      • Exhibit 47: Data Table on Comparison by End-user
    • 7.3 Large enterprises - Market size and forecast 2023-2028
      • Exhibit 48: Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 49: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 50: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
      • Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
    • 7.4 Small and medium enterprises - Market size and forecast 2023-2028
      • Exhibit 52: Chart on Small and medium enterprises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 53: Data Table on Small and medium enterprises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 54: Chart on Small and medium enterprises - Year-over-year growth 2023-2028 (%)
      • Exhibit 55: Data Table on Small and medium enterprises - Year-over-year growth 2023-2028 (%)
    • 7.5 Market opportunity by End-user
      • Exhibit 56: Market opportunity by End-user ($ billion)
      • Exhibit 57: Data Table on Market opportunity by End-user ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 59: Chart on Market share by geography 2023-2028 (%)
      • Exhibit 60: Data Table on Market share by geography 2023-2028 (%)
    • 9.2 Geographic comparison
      • Exhibit 61: Chart on Geographic comparison
      • Exhibit 62: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2023-2028
      • Exhibit 63: Chart on North America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 64: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 65: Chart on North America - Year-over-year growth 2023-2028 (%)
      • Exhibit 66: Data Table on North America - Year-over-year growth 2023-2028 (%)
    • 9.4 Europe - Market size and forecast 2023-2028
      • Exhibit 67: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 68: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 69: Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Exhibit 70: Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • 9.5 APAC - Market size and forecast 2023-2028
      • Exhibit 71: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 72: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 73: Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Exhibit 74: Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2023-2028
      • Exhibit 75: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 76: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 77: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Exhibit 78: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • 9.7 South America - Market size and forecast 2023-2028
      • Exhibit 79: Chart on South America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 80: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 81: Chart on South America - Year-over-year growth 2023-2028 (%)
      • Exhibit 82: Data Table on South America - Year-over-year growth 2023-2028 (%)
    • 9.8 US - Market size and forecast 2023-2028
      • Exhibit 83: Chart on US - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 84: Data Table on US - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 85: Chart on US - Year-over-year growth 2023-2028 (%)
      • Exhibit 86: Data Table on US - Year-over-year growth 2023-2028 (%)
    • 9.9 UK - Market size and forecast 2023-2028
      • Exhibit 87: Chart on UK - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 88: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 89: Chart on UK - Year-over-year growth 2023-2028 (%)
      • Exhibit 90: Data Table on UK - Year-over-year growth 2023-2028 (%)
    • 9.10 Germany - Market size and forecast 2023-2028
      • Exhibit 91: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 92: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 93: Chart on Germany - Year-over-year growth 2023-2028 (%)
      • Exhibit 94: Data Table on Germany - Year-over-year growth 2023-2028 (%)
    • 9.11 China - Market size and forecast 2023-2028
      • Exhibit 95: Chart on China - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 96: Data Table on China - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 97: Chart on China - Year-over-year growth 2023-2028 (%)
      • Exhibit 98: Data Table on China - Year-over-year growth 2023-2028 (%)
    • 9.12 India - Market size and forecast 2023-2028
      • Exhibit 99: Chart on India - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 100: Data Table on India - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 101: Chart on India - Year-over-year growth 2023-2028 (%)
      • Exhibit 102: Data Table on India - Year-over-year growth 2023-2028 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 103: Market opportunity by geography ($ billion)
      • Exhibit 104: Data Tables on Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 105: Impact of drivers and challenges in 2023 and 2028
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 107: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 108: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 109: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 110: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 111: Accenture Plc - Overview
              • Exhibit 112: Accenture Plc - Business segments
              • Exhibit 113: Accenture Plc - Key news
              • Exhibit 114: Accenture Plc - Key offerings
              • Exhibit 115: Accenture Plc - Segment focus
            • 12.4 Capgemini Service SAS
              • Exhibit 116: Capgemini Service SAS - Overview
              • Exhibit 117: Capgemini Service SAS - Business segments
              • Exhibit 118: Capgemini Service SAS - Key news
              • Exhibit 119: Capgemini Service SAS - Key offerings
              • Exhibit 120: Capgemini Service SAS - Segment focus
            • 12.5 Cognizant Technology Solutions Corp.
              • Exhibit 121: Cognizant Technology Solutions Corp. - Overview
              • Exhibit 122: Cognizant Technology Solutions Corp. - Business segments
              • Exhibit 123: Cognizant Technology Solutions Corp. - Key news
              • Exhibit 124: Cognizant Technology Solutions Corp. - Key offerings
              • Exhibit 125: Cognizant Technology Solutions Corp. - Segment focus
            • 12.6 Dell Technologies Inc.
              • Exhibit 126: Dell Technologies Inc. - Overview
              • Exhibit 127: Dell Technologies Inc. - Business segments
              • Exhibit 128: Dell Technologies Inc. - Key offerings
              • Exhibit 129: Dell Technologies Inc. - Segment focus
            • 12.7 DXC Technology Co.
              • Exhibit 130: DXC Technology Co. - Overview
              • Exhibit 131: DXC Technology Co. - Business segments
              • Exhibit 132: DXC Technology Co. - Key news
              • Exhibit 133: DXC Technology Co. - Key offerings
              • Exhibit 134: DXC Technology Co. - Segment focus
            • 12.8 ExlService Holdings Inc.
              • Exhibit 135: ExlService Holdings Inc. - Overview
              • Exhibit 136: ExlService Holdings Inc. - Business segments
              • Exhibit 137: ExlService Holdings Inc. - Key news
              • Exhibit 138: ExlService Holdings Inc. - Key offerings
              • Exhibit 139: ExlService Holdings Inc. - Segment focus
            • 12.9 HCL Technologies Ltd.
              • Exhibit 140: HCL Technologies Ltd. - Overview
              • Exhibit 141: HCL Technologies Ltd. - Business segments
              • Exhibit 142: HCL Technologies Ltd. - Key news
              • Exhibit 143: HCL Technologies Ltd. - Key offerings
              • Exhibit 144: HCL Technologies Ltd. - Segment focus
            • 12.10 Infosys Ltd.
              • Exhibit 145: Infosys Ltd. - Overview
              • Exhibit 146: Infosys Ltd. - Business segments
              • Exhibit 147: Infosys Ltd. - Key news
              • Exhibit 148: Infosys Ltd. - Key offerings
              • Exhibit 149: Infosys Ltd. - Segment focus
            • 12.11 Invensis Technologies Pvt Ltd.
              • Exhibit 150: Invensis Technologies Pvt Ltd. - Overview
              • Exhibit 151: Invensis Technologies Pvt Ltd. - Product / Service
              • Exhibit 152: Invensis Technologies Pvt Ltd. - Key offerings
            • 12.12 Mahindra and Mahindra Ltd.
              • Exhibit 153: Mahindra and Mahindra Ltd. - Overview
              • Exhibit 154: Mahindra and Mahindra Ltd. - Business segments
              • Exhibit 155: Mahindra and Mahindra Ltd. - Key news
              • Exhibit 156: Mahindra and Mahindra Ltd. - Key offerings
              • Exhibit 157: Mahindra and Mahindra Ltd. - Segment focus
            • 12.13 Marco Capital
              • Exhibit 158: Marco Capital - Overview
              • Exhibit 159: Marco Capital - Product / Service
              • Exhibit 160: Marco Capital - Key offerings
            • 12.14 Mphasis Ltd.
              • Exhibit 161: Mphasis Ltd. - Overview
              • Exhibit 162: Mphasis Ltd. - Product / Service
              • Exhibit 163: Mphasis Ltd. - Key offerings
            • 12.15 Solartis LLC
              • Exhibit 164: Solartis LLC - Overview
              • Exhibit 165: Solartis LLC - Product / Service
              • Exhibit 166: Solartis LLC - Key offerings
            • 12.16 Tata Consultancy Services Ltd.
              • Exhibit 167: Tata Consultancy Services Ltd. - Overview
              • Exhibit 168: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 169: Tata Consultancy Services Ltd. - Key news
              • Exhibit 170: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 171: Tata Consultancy Services Ltd. - Segment focus
            • 12.17 Wipro Ltd.
              • Exhibit 172: Wipro Ltd. - Overview
              • Exhibit 173: Wipro Ltd. - Business segments
              • Exhibit 174: Wipro Ltd. - Key news
              • Exhibit 175: Wipro Ltd. - Key offerings
              • Exhibit 176: Wipro Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 177: Inclusions checklist
                • Exhibit 178: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 179: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 180: Research methodology
                • Exhibit 181: Validation techniques employed for market sizing
                • Exhibit 182: Information sources
              • 13.5 List of abbreviations
                • Exhibit 183: List of abbreviations

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                INFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases

                DATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts

                REPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape

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                Key Questions Answered

                • What are the key global market and the regional market share?
                • What are the revenue-generating key market segments?
                • What are the key factors driving and challenging this market’s growth?
                • Who are the key market vendors and their growth strategies?
                • What are the latest trends influencing the growth of this market?
                • What are the variables influencing the market growth in the primary regions?
                • What are the factors influencing the growth of the parent market?

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