Intelligent Virtual Assistant Market Analysis North America, APAC, Europe, South America, Middle East and Africa - US, Canada, China, Japan, UK - Size and Forecast 2024-2028

Published: Dec 2023 Pages: 166 SKU: IRTNTR77200

Intelligent Virtual Assistant (IVA) Market Forecast 2024-2028 

The intelligent virtual assistant (IVA) market size is projected to increase by USD 5,000.82 million at a CAGR of 23.05% between 2023 and 2028. The growth rate of the market depends on several factors, including the increasing demand for enhanced customer service in businesses, the benefits offered to content consumers, owners, and publishers, and the integration of IVAs with IoT and smart devices. An intelligent virtual assistant (IVA) refers to cutting-edge IT technology that allows people and gadgets, including smartphones, PCs, and laptops, to communicate more effectively. IVA assists in making the process of gathering and maintaining data more accessible.

The report provides market forecasts, historical data spanning from 2018 to 2022, and future projections, all presented in terms of value in USD million for each of the mentioned segments.

What will be the size of the Intelligent Virtual Assistant Market Forecasting

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Market Overview

Key Market  Driver

Increasing demand for enhanced customer service in businesses is the key factor driving market growth. These are being adopted in many organizations to deliver an intuitive and automated experience for all the enterprise's digital channels while engaging the customers over natural conversations using text or voice. These provide customers with a consistent experience of using any digital channel, including a website, an app, or a text messaging application. Furthermore, capturing the experience of each customer to analyze and deliver real-time insights helps enterprises and businesses optimize their operations while improving the accuracy of their responses.

Therefore, it helps in strengthening the bond between the company and its customers. Hence, more and more organizations are adopting these assistants as they improve customer and brand experience using a customer-friendly approach.  Thus, the increasing demand for enhanced customer services in businesses drives market growth during the forecast period.

Major Market Trends

The increasing application of intelligent virtual assistants in healthcare is one of the market trends shaping market growth. Health assistants offer numerous benefits with the advent of smartphones and the increasing penetration of the Internet across the world. Health assistants like chatbots simplify the delivery of healthcare services and also help in easy and secure patient data management. Moreover, it creates new streams of revenue generation for stakeholders.

Furthermore, the increase in digitalization of healthcare has also led to medical tourism, with the help of advanced solutions such as remote monitoring, precision medicine, and digitalized record handling. Medical professionals are using these assistants to deliver personalized treatment and diagnostics. Thus, such factors are expected to increase the demand for these in the healthcare industry, which will drive market growth during the forecast period. 

Significant Market Restrain

Concerns about data security is a major challenge that impedes market growth. Concerns have been raised about how much data these devices might accidentally be exposed to. These systems collect a substantial amount of user data, which is more vulnerable to data breaches. These systems are particularly attractive targets for data theft as they are likely to contain both personal and corporate information of the user. Furthermore, the data can be in various forms, such as video, audio, or text forms. 

Moreover, the lines of communication between the user and the mobile app face a high possibility of being a prime target for an eavesdropping attack by a cyber attacker. The systems can also face security issues because the protective mechanisms are not in place. However, as a protection against security threats, the conversations are recorded to help companies find the cyber attacker.  Therefore, such factors may hinder market growth during the forecast period.

Market Segmentation By Product 

The market share growth by the chatbots segment will be significant during the forecast period. Chatbots play a key role in various businesses, including retail, by helping them create a strong brand image and offer better customer service. Advancements in technology and machine learning have fostered the demand for chatbots. Moreover, the adoption of chatbots also helps businesses minimize the costs of addressing customer requests efficiently. AI-powered chatbots became the center of attraction as they can offer personalized experiences to clients and customers.

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The chatbots segment showed a gradual increase in the market share of USD 922.88 million in 2018. In addition, chatbots, along with predictive analytics, anticipate customers' needs and guide customers through complex banking procedures such as making payments, checking balances, and saving money. Such factors will lead to drive the growth of the chatbot segment. Moreover, Chatbots are gaining traction in a variety of business sectors. In addition to native bots, such as Apple Siri, third-party companies are now assisting businesses in interacting with their customers. Therefore, the chatbot segment is expected to grow in the global market during the forecast period.

Market Segmentation By Type

Text-to-speech is a type of computer-generated simulation of human speech that can translate written information to aural information. Text-to-speech enables a visually challenged person to read computer display information. Text-to-speech helps in reading out all formats of text files, such as Word and online web pages. In addition, text-to-speech enables high-quality speech output by enriching the user experience with enhanced expressiveness, multilingual support, and optimized read-out of long texts. These assistant apps are undergoing huge deployment of text-to-speech software with voice notifications, which is expected to drive the growth of the text-to-speech segment in the global market during the forecast period.

Regional Overview

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North America is estimated to contribute 39% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. North America is home to the best artificial intelligence technologies in the world, and consequently, the region has easy access to these technologies. Many market players in this region support the development of these technologies. Therefore, North America holds a major share in the global market. 

Moreover, the US is the major contributor to the market in North America. This is mainly because it is home to many companies providing artificial intelligence services and solutions to customers across the globe. Furthermore, as North America has a greater adoption rate of smartphones, the use of mobile apps is also very popular in the region. Therefore, the market in the region is expected to grow significantly during the forecast period.

Market Customer Landscape

Market forecasts include the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the market report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and forecasting

Global Market Customer Landscape

Who are the Major Intelligent Virtual Assistant Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

  • Alphabet Inc.: The company offers namely Google Assistant.
  • Amazon.com Inc.: The company offers namely Alexa.
  • Anboto Europe SL Co.: The company offers namely Anboto Virtual Assistant for customer service and sales.

The Market growth and forecasting report also includes detailed analyses of the competitive landscape of the market growth analysis and information about 20 market companies, including:

  • Ada Health GmbH
  • Apple Inc.
  • Baidu Inc.
  • Creative Virtual Ltd.
  • eGain Corp.
  • Inbenta Holdings Inc.
  • Infermedica Sp. z o.o.
  • Interactions LLC
  • International Business Machines Corp.
  • Microsoft Corp.
  • Nuance Communications Inc.
  • Oracle Corp.
  • Orbita Inc.
  • Samsung Electronics Co. Ltd.
  • Sense.ly Corp.
  • True Image Interactive Inc.
  • Verint Systems Inc.

Market market analysis and report of qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Segment Overview

The market research report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest market growth and trends from 2018-2028

  • Product Outlook
    • Chatbots
    • Smart speakers
  • Type Outlook
    • Text-to-speech
    • Voice recognition
    • Text-based
  • Region Outlook
    • North America
      • The U.S.
      • Canada
    • Europe
      • U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Brazil
      • Argentina
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Market Analyst Overview

The market is witnessing significant growth, driven by increasing product demand and the adoption of cloud-based tools across various industries. In the Asia Pacific region, financial institutions and automotive companies are leveraging IVAs to enhance customer service and provide conversational responses in regional languages.

Specialized IVAs are gaining traction in sectors like smart home and security solutions, improving customer experience. The market is also witnessing growth in BYOD environments, with IVAs integrated into popular tools like Skype and M.S. Office Online. In the automotive sector, IVAs are used to reduce driver distraction by enabling infotainment commands. Healthcare and pharmaceutical vendors are investing in IVAs to streamline operations and enhance patient engagement. Overall, the IVA market is poised for continued growth, driven by advancements in AI and NLP technologies across various industries.

Intelligent Virtual Assistant Market Scope

Report Coverage

Details

Page number

166

Base year

2023

Historic period

2018-2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 23.05%

Market Growth 2024-2028

USD 5,000.82 million

Market structure

Fragmented

YoY growth 2023-2024(%)

21.28

Regional analysis

North America, APAC, Europe, South America, and Middle East and Africa

Performing market contribution

North America at 39%

Key countries

US, Canada, China, Japan, and UK

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Ada Health GmbH, Alphabet Inc., Amazon.com Inc., Anboto Europe SL Co., Apple Inc., Baidu Inc., Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., Infermedica Sp. z o.o., Interactions LLC, International Business Machines Corp., Microsoft Corp., Nuance Communications Inc., Oracle Corp., Orbita Inc., Samsung Electronics Co. Ltd., Sense.ly Corp., True Image Interactive Inc., and Verint Systems Inc.

Market dynamics

Parent market analysis,  market trends and analysis and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period. 

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Intelligent Virtual Assistant Market Research Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the market between 2024 and 2028
  • Precise estimation of the market size and its contribution to the market in focus on the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the market across North America, APAC, Europe, South America, and Middle East and Africa
  • A thorough analysis of the market’s competitive landscape and detailed information about companies
  • Comprehensive analysis of factors that will challenge the growth of market companies 

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Product
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Type
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2023
    • 3.4 Market outlook: Forecast for 2023-2028
      • Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

    4 Historic Market Size

    • 4.1 Global intelligent virtual assistant market 2018 - 2022
      • Exhibit 18: Historic Market Size – Data Table on global intelligent virtual assistant market 2018 - 2022 ($ million)
    • 4.2 Product Segment Analysis 2018 - 2022
      • Exhibit 19: Historic Market Size – Product Segment 2018 - 2022 ($ million)
    • 4.3 Type Segment Analysis 2018 - 2022
      • Exhibit 20: Historic Market Size – Type Segment 2018 - 2022 ($ million)
    • 4.4 Geography Segment Analysis 2018 - 2022
      • Exhibit 21: Historic Market Size – Geography Segment 2018 - 2022 ($ million)
    • 4.5 Country Segment Analysis 2018 - 2022
      • Exhibit 22: Historic Market Size – Country Segment 2018 - 2022 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2023 and 2028
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2023 and 2028
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2023 and 2028
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2023 and 2028
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

    6 Market Segmentation by Product

    • 6.1 Market segments
      • Exhibit 30: Chart on Product - Market share 2023-2028 (%)
      • Exhibit 31: Data Table on Product - Market share 2023-2028 (%)
    • 6.2 Comparison by Product
      • Exhibit 32: Chart on Comparison by Product
      • Exhibit 33: Data Table on Comparison by Product
    • 6.3 Chatbots - Market size and forecast 2023-2028
      • Exhibit 34: Chart on Chatbots - Market size and forecast 2023-2028 ($ million)
      • Exhibit 35: Data Table on Chatbots - Market size and forecast 2023-2028 ($ million)
      • Exhibit 36: Chart on Chatbots - Year-over-year growth 2023-2028 (%)
      • Exhibit 37: Data Table on Chatbots - Year-over-year growth 2023-2028 (%)
    • 6.4 Smart speakers - Market size and forecast 2023-2028
      • Exhibit 38: Chart on Smart speakers - Market size and forecast 2023-2028 ($ million)
      • Exhibit 39: Data Table on Smart speakers - Market size and forecast 2023-2028 ($ million)
      • Exhibit 40: Chart on Smart speakers - Year-over-year growth 2023-2028 (%)
      • Exhibit 41: Data Table on Smart speakers - Year-over-year growth 2023-2028 (%)
    • 6.5 Market opportunity by Product
      • Exhibit 42: Market opportunity by Product ($ million)
      • Exhibit 43: Data Table on Market opportunity by Product ($ million)

    7 Market Segmentation by Type

    • 7.1 Market segments
      • Exhibit 44: Chart on Type - Market share 2023-2028 (%)
      • Exhibit 45: Data Table on Type - Market share 2023-2028 (%)
    • 7.2 Comparison by Type
      • Exhibit 46: Chart on Comparison by Type
      • Exhibit 47: Data Table on Comparison by Type
    • 7.3 Text-to-speech - Market size and forecast 2023-2028
      • Exhibit 48: Chart on Text-to-speech - Market size and forecast 2023-2028 ($ million)
      • Exhibit 49: Data Table on Text-to-speech - Market size and forecast 2023-2028 ($ million)
      • Exhibit 50: Chart on Text-to-speech - Year-over-year growth 2023-2028 (%)
      • Exhibit 51: Data Table on Text-to-speech - Year-over-year growth 2023-2028 (%)
    • 7.4 Voice recognition - Market size and forecast 2023-2028
      • Exhibit 52: Chart on Voice recognition - Market size and forecast 2023-2028 ($ million)
      • Exhibit 53: Data Table on Voice recognition - Market size and forecast 2023-2028 ($ million)
      • Exhibit 54: Chart on Voice recognition - Year-over-year growth 2023-2028 (%)
      • Exhibit 55: Data Table on Voice recognition - Year-over-year growth 2023-2028 (%)
    • 7.5 Text-based - Market size and forecast 2023-2028
      • Exhibit 56: Chart on Text-based - Market size and forecast 2023-2028 ($ million)
      • Exhibit 57: Data Table on Text-based - Market size and forecast 2023-2028 ($ million)
      • Exhibit 58: Chart on Text-based - Year-over-year growth 2023-2028 (%)
      • Exhibit 59: Data Table on Text-based - Year-over-year growth 2023-2028 (%)
    • 7.6 Market opportunity by Type
      • Exhibit 60: Market opportunity by Type ($ million)
      • Exhibit 61: Data Table on Market opportunity by Type ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 62: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 63: Chart on Market share by geography 2023-2028 (%)
      • Exhibit 64: Data Table on Market share by geography 2023-2028 (%)
    • 9.2 Geographic comparison
      • Exhibit 65: Chart on Geographic comparison
      • Exhibit 66: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2023-2028
      • Exhibit 67: Chart on North America - Market size and forecast 2023-2028 ($ million)
      • Exhibit 68: Data Table on North America - Market size and forecast 2023-2028 ($ million)
      • Exhibit 69: Chart on North America - Year-over-year growth 2023-2028 (%)
      • Exhibit 70: Data Table on North America - Year-over-year growth 2023-2028 (%)
    • 9.4 APAC - Market size and forecast 2023-2028
      • Exhibit 71: Chart on APAC - Market size and forecast 2023-2028 ($ million)
      • Exhibit 72: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
      • Exhibit 73: Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Exhibit 74: Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • 9.5 Europe - Market size and forecast 2023-2028
      • Exhibit 75: Chart on Europe - Market size and forecast 2023-2028 ($ million)
      • Exhibit 76: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
      • Exhibit 77: Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Exhibit 78: Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • 9.6 South America - Market size and forecast 2023-2028
      • Exhibit 79: Chart on South America - Market size and forecast 2023-2028 ($ million)
      • Exhibit 80: Data Table on South America - Market size and forecast 2023-2028 ($ million)
      • Exhibit 81: Chart on South America - Year-over-year growth 2023-2028 (%)
      • Exhibit 82: Data Table on South America - Year-over-year growth 2023-2028 (%)
    • 9.7 Middle East and Africa - Market size and forecast 2023-2028
      • Exhibit 83: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Exhibit 84: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
      • Exhibit 85: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Exhibit 86: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • 9.8 US - Market size and forecast 2023-2028
      • Exhibit 87: Chart on US - Market size and forecast 2023-2028 ($ million)
      • Exhibit 88: Data Table on US - Market size and forecast 2023-2028 ($ million)
      • Exhibit 89: Chart on US - Year-over-year growth 2023-2028 (%)
      • Exhibit 90: Data Table on US - Year-over-year growth 2023-2028 (%)
    • 9.9 China - Market size and forecast 2023-2028
      • Exhibit 91: Chart on China - Market size and forecast 2023-2028 ($ million)
      • Exhibit 92: Data Table on China - Market size and forecast 2023-2028 ($ million)
      • Exhibit 93: Chart on China - Year-over-year growth 2023-2028 (%)
      • Exhibit 94: Data Table on China - Year-over-year growth 2023-2028 (%)
    • 9.10 Canada - Market size and forecast 2023-2028
      • Exhibit 95: Chart on Canada - Market size and forecast 2023-2028 ($ million)
      • Exhibit 96: Data Table on Canada - Market size and forecast 2023-2028 ($ million)
      • Exhibit 97: Chart on Canada - Year-over-year growth 2023-2028 (%)
      • Exhibit 98: Data Table on Canada - Year-over-year growth 2023-2028 (%)
    • 9.11 Japan - Market size and forecast 2023-2028
      • Exhibit 99: Chart on Japan - Market size and forecast 2023-2028 ($ million)
      • Exhibit 100: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
      • Exhibit 101: Chart on Japan - Year-over-year growth 2023-2028 (%)
      • Exhibit 102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
    • 9.12 UK - Market size and forecast 2023-2028
      • Exhibit 103: Chart on UK - Market size and forecast 2023-2028 ($ million)
      • Exhibit 104: Data Table on UK - Market size and forecast 2023-2028 ($ million)
      • Exhibit 105: Chart on UK - Year-over-year growth 2023-2028 (%)
      • Exhibit 106: Data Table on UK - Year-over-year growth 2023-2028 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 107: Market opportunity by geography ($ million)
      • Exhibit 108: Data Tables on Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 109: Impact of drivers and challenges in 2023 and 2028
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 110: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 111: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 112: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 113: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 114: Matrix on vendor position and classification
            • 12.3 Alphabet Inc.
              • Exhibit 115: Alphabet Inc. - Overview
              • Exhibit 116: Alphabet Inc. - Business segments
              • Exhibit 117: Alphabet Inc. - Key news
              • Exhibit 118: Alphabet Inc. - Key offerings
              • Exhibit 119: Alphabet Inc. - Segment focus
            • 12.4 Amazon.com Inc.
              • Exhibit 120: Amazon.com Inc. - Overview
              • Exhibit 121: Amazon.com Inc. - Business segments
              • Exhibit 122: Amazon.com Inc. - Key news
              • Exhibit 123: Amazon.com Inc. - Key offerings
              • Exhibit 124: Amazon.com Inc. - Segment focus
            • 12.5 Anboto Europe SL Co.
              • Exhibit 125: Anboto Europe SL Co. - Overview
              • Exhibit 126: Anboto Europe SL Co. - Product / Service
              • Exhibit 127: Anboto Europe SL Co. - Key offerings
            • 12.6 Apple Inc.
              • Exhibit 128: Apple Inc. - Overview
              • Exhibit 129: Apple Inc. - Business segments
              • Exhibit 130: Apple Inc. - Key news
              • Exhibit 131: Apple Inc. - Key offerings
              • Exhibit 132: Apple Inc. - Segment focus
            • 12.7 Baidu Inc.
              • Exhibit 133: Baidu Inc. - Overview
              • Exhibit 134: Baidu Inc. - Business segments
              • Exhibit 135: Baidu Inc. - Key offerings
              • Exhibit 136: Baidu Inc. - Segment focus
            • 12.8 Creative Virtual Ltd.
              • Exhibit 137: Creative Virtual Ltd. - Overview
              • Exhibit 138: Creative Virtual Ltd. - Product / Service
              • Exhibit 139: Creative Virtual Ltd. - Key offerings
            • 12.9 eGain Corp.
              • Exhibit 140: eGain Corp. - Overview
              • Exhibit 141: eGain Corp. - Product / Service
              • Exhibit 142: eGain Corp. - Key offerings
            • 12.10 Inbenta Holdings Inc.
              • Exhibit 143: Inbenta Holdings Inc. - Overview
              • Exhibit 144: Inbenta Holdings Inc. - Product / Service
              • Exhibit 145: Inbenta Holdings Inc. - Key offerings
            • 12.11 International Business Machines Corp.
              • Exhibit 146: International Business Machines Corp. - Overview
              • Exhibit 147: International Business Machines Corp. - Business segments
              • Exhibit 148: International Business Machines Corp. - Key news
              • Exhibit 149: International Business Machines Corp. - Key offerings
              • Exhibit 150: International Business Machines Corp. - Segment focus
            • 12.12 Microsoft Corp.
              • Exhibit 151: Microsoft Corp. - Overview
              • Exhibit 152: Microsoft Corp. - Business segments
              • Exhibit 153: Microsoft Corp. - Key news
              • Exhibit 154: Microsoft Corp. - Key offerings
              • Exhibit 155: Microsoft Corp. - Segment focus
            • 12.13 Nuance Communications Inc.
              • Exhibit 156: Nuance Communications Inc. - Overview
              • Exhibit 157: Nuance Communications Inc. - Business segments
              • Exhibit 158: Nuance Communications Inc. - Key offerings
              • Exhibit 159: Nuance Communications Inc. - Segment focus
            • 12.14 Oracle Corp.
              • Exhibit 160: Oracle Corp. - Overview
              • Exhibit 161: Oracle Corp. - Business segments
              • Exhibit 162: Oracle Corp. - Key news
              • Exhibit 163: Oracle Corp. - Key offerings
              • Exhibit 164: Oracle Corp. - Segment focus
            • 12.15 Samsung Electronics Co. Ltd.
              • Exhibit 165: Samsung Electronics Co. Ltd. - Overview
              • Exhibit 166: Samsung Electronics Co. Ltd. - Business segments
              • Exhibit 167: Samsung Electronics Co. Ltd. - Key news
              • Exhibit 168: Samsung Electronics Co. Ltd. - Key offerings
              • Exhibit 169: Samsung Electronics Co. Ltd. - Segment focus
            • 12.16 Sense.ly Corp.
              • Exhibit 170: Sense.ly Corp. - Overview
              • Exhibit 171: Sense.ly Corp. - Product / Service
              • Exhibit 172: Sense.ly Corp. - Key offerings
            • 12.17 Verint Systems Inc.
              • Exhibit 173: Verint Systems Inc. - Overview
              • Exhibit 174: Verint Systems Inc. - Product / Service
              • Exhibit 175: Verint Systems Inc. - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 176: Inclusions checklist
                • Exhibit 177: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 178: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 179: Research methodology
                • Exhibit 180: Validation techniques employed for market sizing
                • Exhibit 181: Information sources
              • 13.5 List of abbreviations
                • Exhibit 182: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

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              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

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