Multi Vendor Support Services Market - North America, Europe, EMEA, APAC : US, Canada, China, Germany, UK - Forecast 2023-2027

Published: Nov 2022 Pages: 162 SKU: IRTNTR71938

Multi Vendor Support Services Market Forecast 2023-2027

The multi vendor support services (MVSS) market size is forecast to increase by USD 12.26 billion, at a CAGR of 4.05% between 2022 and 2027. The rapid changes in IT infrastructure, such as the shift to cloud computing and the adoption of new technologies like AI and IoT, are driving the need for specialized services to manage and maintain these complex environments. The rising maintenance cost of OEM services is leading organizations to seek alternative service providers that can offer more cost-effective solutions. Additionally, the focus on reducing complexity and increasing efficiency in IT operations is driving demand that can streamline processes and improve overall IT performance.

What will be the size of the Market During the Forecast Period?

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Market Segmentation

This report extensively covers market segmentation by service (hardware and software), type (large enterprises, small, and medium-sized enterprises), and geography (North America, APAC, Europe, Middle East and Africa, and South America). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historical market data from 2017 to 2021.

The market encompasses a diverse range of services crucial for modern businesses. From audit and support contracts to managing old equipment and fostering agreements and collaborations, MVSS plays a pivotal role in optimizing operations. British Telecommunication provides robust endpoint protection solutions within the MVSS landscape, ensuring data security across networks. Services like hybrid cloud recovery and cloud migration facilitate seamless transitions to cloud environments while mitigating risks. MVSS offerings extend to business continuity software and PC as a Service, reducing upfront capital costs and offering premier support for computing assets. Hardware and software monitoring services are integral, especially with the proliferation of IoT (Internet of Things) devices requiring constant supervision. In the MVSS realm, suppliers cater to diverse sectors like Human resources and Production, addressing specific needs within each industry. The MVSS market's segmentation aligns with businesses' requirements, offering tailored solutions for efficient operations and optimal resource utilization.

By Service

The market share growth by the hardware segment will be significant during the forecast period. These are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and repair in case of a problem. These include support for remote and on-premises workstations, servers, and storage. 

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The hardware segment was valued at  USD 31.45 billion in 2017 and will continue to grow by 2021. They also include phone and online technical troubleshooting and setup assistance, as well as all hardware warranty upgrades for a fee. The segment is expected to hold a higher share of the market. The growth of this market is driven by the growing demand for new levels in this market during the forecast period.

By Region

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North America is projected to contribute 36% by 2027. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. The dominance of North America is due to the availability of adequate IT infrastructure and the wide geographical presence of employees due to increasing globalization. Organizations across several industry verticals in North America are improving their business processes to enhance customer satisfaction and gain a competitive advantage in the global market. However, the market in North America has reached maturity. Hence, the growth rate in this region will be slower than in the other regions.

Market Dynamics and Customer Landscape

The market is driven by the increasing complexity of IT ecosystems, necessitating audit and streamlined support contracts to manage old equipment effectively. Trends in agreements and collaborations with key players like British Telecommunication offer advanced endpoint protection solutions and facilitate hybrid cloud recovery and seamless cloud migration. However, challenges such as managing upfront capital costs for computing assets and ensuring premier support amid diverse IoT devices and evolving business continuity software pose ongoing challenges in the MVSS landscape. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

Key Market Driver

The rapid development in the IT infrastructure is the key factor driving the MVSS market growth. The size and complexity of IT infrastructure are rapidly expanding, driven by growing computing requirements that necessitate larger and more advanced network, server, and storage equipment. Organizations are increasingly adopting digitalized operations, including cloud computing, containerization, and the Internet of Things (IoT), to enhance their business functions.

Moreover, these trends are driving the growth of the market. Furthermore, organizations are progressively using MVSS to manage and maintain their infrastructure due to the shifting technological landscape. All these factors will drive the growth of the market during the forecast period.

Major Market Trend

The adoption of multi-vendor support services by the sales and marketing segment is the main trend in the market. IT applications are used to enhance marketing and sales distribution activities. Businesses use customer relationship management software solutions to manage clients and prospects, send email messages, and make phone calls. Companies are focusing on digital marketing and use advanced analytics to find customer decisions and current market trends.

Moreover, enterprises increase the efficiency of their business operations by digitizing business applications to extend the life cycle of their devices. Companies also manage software updates and maintain IT infrastructure using these solutions such as hands-on reporting and analysis, remote consulting, and convenient maintenance. Thus, such factors will drive the growth of the market during the forecast period.

Significant Market Challenge

The high implementation and maintenance costs are primary challenges to the market growth. The high cost of deploying is one of the major challenges in the market for SMEs. The price includes the system design and customization cost, implementation cost, training, and maintenance cost.

Moreover, the implementation of support in an organization requires IT staff with relevant skill sets.  Enterprises also need to train their employees. Thus, these factors lead to an increased cost, which adversely affects its adoption among the end-user industries such as IT, sales and marketing, and others. Hence, such factors are hindering the market during the forecast period.

Key Market Customer Landscape

The report includes the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the market research report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and forecasting strategies.

Global Market Customer Landscape

Who are the Major Multi Vendor Support Services Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

Abtechtechnologies - The company offers various multi vendor support services such as network monitoring, helpdesk services, and hardware support. They also offer other services such as network monitoring, helpdesk services, and hardware support.

The report also includes detailed analyses of the competitive landscape of the market and information about 15 market players, including:

  • Clear Technologies Inc.
  • Dell Technologies Inc.
  • Dynamic Systems Inc.
  • Dynamic Systems, Inc
  • FURUKAWA Co Ltd
  • Hitachi Ltd.
  • HP Development Co. LP
  • International Business Machines Corp.
  • Macquarie Group Ltd.
  • Microsoft Corp.
  • NetApp Inc.
  • Oki Electric Industry Co. Ltd.
  • Park Place Technologies LLC
  • Service Express LLC
  • TERiX International

Qualitative and quantitative analysis of vendors has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize vendors as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize vendors as dominant, leading, strong, tentative, and weak.

Segment Overview

The report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

  • Service Outlook 
    • Hardware
    • Software
  • Type Outlook
    • Large enterprises
    • Small and medium-sized enterprises
  • Region Outlook 
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Market Analyst Overview

The market caters to businesses relying on diverse IT assets and traditional systems. It offers IT services from Third-party service providers to manage IT support service systems and IT support & maintenance complexities. These services ensure real-time visibility and an efficient supplier management lifecycle, enhancing operational efficiency. Intelligent network support is provided by original equipment manufacturer services, addressing various IT challenges. As businesses seek streamlined solutions, the market continues to grow, offering comprehensive support for a range of IT environments. The providers offer preventive and corrective services, per-incident repair, and telephonic technical troubleshooting to address customer needs and ensure customer experience. They focus on a proactive service approach and remote business to cater to Small and Medium-sized Enterprises (SMEs) and Individuals.

Moreover, the market offers expert services and practical maintenance services for customer companies using technological systems. They ensure the uptime and life cycle of devices through remote counseling and practical reporting and analytics. The market faces international competition but drives economic growth in developing countries. With technological advancements, MVSS providers offer controls for hardware and software tracking, contract audits, and equipment and inventory management. They cater to various sectors like government & defense, healthcare & life sciences, and retail & consumer goods through post-warranty services and system upgrades. MVSS companies also specialize in sales & marketing, financial & accounting, and supply chain management for business activities. The market emphasizes investment pockets and collaboration to enhance business activities and adapt core functions from old to new systems.

Furthermore, the market encompasses a diverse range of services crucial for modern businesses. From audit and support contracts to managing old equipment and fostering agreements and collaborations, MVSS plays a pivotal role in optimizing operations. British Telecommunication provides robust endpoint protection solutions within the MVSS landscape, ensuring data security across networks. Services like hybrid cloud recovery and cloud migration facilitate seamless transitions to cloud environments while mitigating risks. MVSS offerings extend to business continuity software and PC as a Service, reducing upfront capital costs and offering premier support for computing assets. Hardware and software monitoring services are integral, especially with the proliferation of IoT (Internet of Things) devices requiring constant supervision.

Multi Vendor Support Services Market Scope

Report Coverage

Details

Page number

162

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 4.05%

Market growth 2023-2027

USD 12.26 billion

Market structure

Fragmented

YoY growth (%)

2.67

Regional analysis

North America, APAC, Europe, Middle East and Africa, and South America

Performing market contribution

North America at 36%

Key countries

US, China, Japan, UK, and Germany

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Abtech Technologies, Clear Technologies Inc., Dell Technologies Inc., Dynamic Systems Inc., Dynamic Systems, Inc, FURUKAWA Co Ltd, Hitachi Ltd., HP Development Co. LP, International Business Machines Corp., Macquarie Group Ltd., Microsoft Corp., NetApp Inc., Oki Electric Industry Co. Ltd., Park Place Technologies LLC, Service Express LLC, TERiX International, XS International Inc., Zensar Technologies Ltd., AT and T Inc., and Citrix Systems Inc.

Market dynamics

Parent market growth analysis, Market Forecasting, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Market Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the market between 2023 and 2027
  • Precise estimation of the size of the market size and its contribution to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the market industry across North America, APAC, Europe, Middle East and Africa, and South America
  • Thorough analysis of the market’s competitive landscape and detailed information about vendors
  • Comprehensive analysis of factors that will challenge the growth of  market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Service
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Type
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global multi vendor support services market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global multi vendor support services market 2017 - 2021 ($ billion)
    • 4.2 Service Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – Service Segment 2017 - 2021 ($ billion)
    • 4.3 Type Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – Type Segment 2017 - 2021 ($ billion)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by Service

    • 6.1 Market segments
      • Exhibit 30: Chart on Service - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on Service - Market share 2022-2027 (%)
    • 6.2 Comparison by Service
      • Exhibit 32: Chart on Comparison by Service
      • Exhibit 33: Data Table on Comparison by Service
    • 6.3 Hardware - Market size and forecast 2022-2027
      • Exhibit 34: Chart on Hardware - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 35: Data Table on Hardware - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 36: Chart on Hardware - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on Hardware - Year-over-year growth 2022-2027 (%)
    • 6.4 Software - Market size and forecast 2022-2027
      • Exhibit 38: Chart on Software - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 39: Data Table on Software - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 40: Chart on Software - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on Software - Year-over-year growth 2022-2027 (%)
    • 6.5 Market opportunity by Service
      • Exhibit 42: Market opportunity by Service ($ billion)

    7 Market Segmentation by Type

    • 7.1 Market segments
      • Exhibit 43: Chart on Type - Market share 2022-2027 (%)
      • Exhibit 44: Data Table on Type - Market share 2022-2027 (%)
    • 7.2 Comparison by Type
      • Exhibit 45: Chart on Comparison by Type
      • Exhibit 46: Data Table on Comparison by Type
    • 7.3 Large enterprises - Market size and forecast 2022-2027
      • Exhibit 47: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 48: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 49: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 50: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)
    • 7.4 Small and medium-sized enterprises - Market size and forecast 2022-2027
      • Exhibit 51: Chart on Small and medium-sized enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 52: Data Table on Small and medium-sized enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 53: Chart on Small and medium-sized enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 54: Data Table on Small and medium-sized enterprises - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by Type
      • Exhibit 55: Market opportunity by Type ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 56: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 57: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 58: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 59: Chart on Geographic comparison
      • Exhibit 60: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 61: Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 62: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 63: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 64: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 APAC - Market size and forecast 2022-2027
      • Exhibit 65: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 66: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 67: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 68: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.5 Europe - Market size and forecast 2022-2027
      • Exhibit 69: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 70: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 71: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 72: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.6 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 73: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 74: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 75: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.7 South America - Market size and forecast 2022-2027
      • Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 81: Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 82: Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 83: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 84: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 China - Market size and forecast 2022-2027
      • Exhibit 85: Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 86: Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 87: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.10 UK - Market size and forecast 2022-2027
      • Exhibit 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 91: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.11 Japan - Market size and forecast 2022-2027
      • Exhibit 93: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 94: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 95: Chart on Japan - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on Japan - Year-over-year growth 2022-2027 (%)
    • 9.12 Germany - Market size and forecast 2022-2027
      • Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 101: Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 102: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 103: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 104: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 105: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 106: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 107: Matrix on vendor position and classification
            • 12.3 Abtech Technologies
              • Exhibit 108: Abtech Technologies - Overview
              • Exhibit 109: Abtech Technologies - Product / Service
              • Exhibit 110: Abtech Technologies - Key offerings
            • 12.4 AT and T Inc.
              • Exhibit 111: AT and T Inc. - Overview
              • Exhibit 112: AT and T Inc. - Business segments
              • Exhibit 113: AT and T Inc. - Key news
              • Exhibit 114: AT and T Inc. - Key offerings
              • Exhibit 115: AT and T Inc. - Segment focus
            • 12.5 Citrix Systems Inc.
              • Exhibit 116: Citrix Systems Inc. - Overview
              • Exhibit 117: Citrix Systems Inc. - Product / Service
              • Exhibit 118: Citrix Systems Inc. - Key news
              • Exhibit 119: Citrix Systems Inc. - Key offerings
            • 12.6 Dell Technologies Inc.
              • Exhibit 120: Dell Technologies Inc. - Overview
              • Exhibit 121: Dell Technologies Inc. - Business segments
              • Exhibit 122: Dell Technologies Inc. - Key news
              • Exhibit 123: Dell Technologies Inc. - Key offerings
              • Exhibit 124: Dell Technologies Inc. - Segment focus
            • 12.7 FURUKAWA Co Ltd
              • Exhibit 125: FURUKAWA Co Ltd - Overview
              • Exhibit 126: FURUKAWA Co Ltd - Business segments
              • Exhibit 127: FURUKAWA Co Ltd - Key offerings
              • Exhibit 128: FURUKAWA Co Ltd - Segment focus
            • 12.8 Hitachi Ltd.
              • Exhibit 129: Hitachi Ltd. - Overview
              • Exhibit 130: Hitachi Ltd. - Business segments
              • Exhibit 131: Hitachi Ltd. - Key news
              • Exhibit 132: Hitachi Ltd. - Key offerings
              • Exhibit 133: Hitachi Ltd. - Segment focus
            • 12.9 HP Development Co. LP
              • Exhibit 134: HP Development Co. LP - Overview
              • Exhibit 135: HP Development Co. LP - Business segments
              • Exhibit 136: HP Development Co. LP - Key news
              • Exhibit 137: HP Development Co. LP - Key offerings
              • Exhibit 138: HP Development Co. LP - Segment focus
            • 12.10 International Business Machines Corp.
              • Exhibit 139: International Business Machines Corp. - Overview
              • Exhibit 140: International Business Machines Corp. - Business segments
              • Exhibit 141: International Business Machines Corp. - Key news
              • Exhibit 142: International Business Machines Corp. - Key offerings
              • Exhibit 143: International Business Machines Corp. - Segment focus
            • 12.11 Macquarie Group Ltd.
              • Exhibit 144: Macquarie Group Ltd. - Overview
              • Exhibit 145: Macquarie Group Ltd. - Business segments
              • Exhibit 146: Macquarie Group Ltd. - Key offerings
              • Exhibit 147: Macquarie Group Ltd. - Segment focus
            • 12.12 Microsoft Corp.
              • Exhibit 148: Microsoft Corp. - Overview
              • Exhibit 149: Microsoft Corp. - Business segments
              • Exhibit 150: Microsoft Corp. - Key news
              • Exhibit 151: Microsoft Corp. - Key offerings
              • Exhibit 152: Microsoft Corp. - Segment focus
            • 12.13 NetApp Inc.
              • Exhibit 153: NetApp Inc. - Overview
              • Exhibit 154: NetApp Inc. - Business segments
              • Exhibit 155: NetApp Inc. - Key news
              • Exhibit 156: NetApp Inc. - Key offerings
              • Exhibit 157: NetApp Inc. - Segment focus
            • 12.14 Oki Electric Industry Co. Ltd.
              • Exhibit 158: Oki Electric Industry Co. Ltd. - Overview
              • Exhibit 159: Oki Electric Industry Co. Ltd. - Business segments
              • Exhibit 160: Oki Electric Industry Co. Ltd. - Key news
              • Exhibit 161: Oki Electric Industry Co. Ltd. - Key offerings
              • Exhibit 162: Oki Electric Industry Co. Ltd. - Segment focus
            • 12.15 Service Express LLC
              • Exhibit 163: Service Express LLC - Overview
              • Exhibit 164: Service Express LLC - Product / Service
              • Exhibit 165: Service Express LLC - Key offerings
            • 12.16 XS International Inc.
              • Exhibit 166: XS International Inc. - Overview
              • Exhibit 167: XS International Inc. - Product / Service
              • Exhibit 168: XS International Inc. - Key offerings
            • 12.17 Zensar Technologies Ltd.
              • Exhibit 169: Zensar Technologies Ltd. - Overview
              • Exhibit 170: Zensar Technologies Ltd. - Business segments
              • Exhibit 171: Zensar Technologies Ltd. - Key offerings
              • Exhibit 172: Zensar Technologies Ltd. - Segment focus

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 173: Inclusions checklist
                • Exhibit 174: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 175: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 176: Research methodology
                • Exhibit 177: Validation techniques employed for market sizing
                • Exhibit 178: Information sources
              • 13.5 List of abbreviations
                • Exhibit 179: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

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              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

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