Online Doctor Consultation Market by Product, Type and Geography - Forecast and Analysis 2023-2027

Online Doctor Consultation Market Analysis Report 2023-2027

The global online doctor consultation market size is estimated to grow by USD 21,064.01 million at a CAGR of 22.29% between 2022 and 2027. 

Remote patient monitoring (RPM) services comprise clinical and other health-related data being collected from individual patients using digital technologies and transmitted the same to healthcare professionals. The data is generally used for making assessments and recommendations for providing effective treatment to patients by healthcare professionals. Healthcare professionals are using a broad range of connected healthcare tools, such as mobile applications and wearable devices, to provide quality and value-based services to patients remotely. In addition, factors such as delivering patients with adequate access to healthcare, increasing patient engagement, enhancing the quality of patient care, and driving patient satisfaction with the help of constant monitoring of treatment are driving the adoption of RPM. Therefore, the increasing demand for remote patient monitoring is driving the market growth during the forecast period. 

Technavio has segmented the market into the product, type, and geography 

• The product  segment is classified into services and software
• The type segment is classified into audio chat and video chat
• The geography segment includes key regions such as North America, Europe, Asia, and the Rest of World (ROW)

It also includes an in-depth analysis of drivers, trends, and challenges. Our report examines historic data from 2017 to 2021, besides analyzing the current market scenario.

What will be the size of the Online Doctor Consultation Market During the Forecast Period?

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Online Doctor Consultation Market Segmentation by Product, Type and Geography Analysis

Product Analysis 

Services

The market share growth by the services segment will be significant during the forecast period.  Technology advancements in internet services are the significant factors contributing to the surge in the adoption of online doctor consultation services by healthcare providers and patients. Live video conferencing, remote patient monitoring, and mobile health (mHealth) are the primary clinical services that allow healthcare professionals to deliver effective and accurate consultations remotely. 

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The service segment was the largest and was valued at USD 1,818.33 million in 2017.  With the help of video-based consultations, the regular doctor-patient experience can be digitally recreated which enables patients and healthcare professionals to interact in real-time, face-to-face. Addressing symptoms, and outlining medical issues, video consultations are especially useful for visually evaluating patients. In addition, to get professional guidance and treatment suggestions for certain health concerns, patients can contact specialists in a variety of medical specialties, such as dermatology, cardiology, orthopedics, and mental health. Moreover, such applications of telemedicine such as allowing consumers to order medications online. For instance, HealthUno, an online pharmacy will soon introduce UnoPharmacy. Contrary to many other online medical consultation apps, HealthUno gives AYUSH physicians and practitioners of Indian Traditional Medicine the same consideration. Therefore, there is an increasing demand for online doctor consultations, which, in turn, will drive the growth of the online doctor consultation market during the forecast period.

Type Analysis

Audio chat  

The benefit of audio chat will create a huge demand for online doctor consultations. Online doctor consultations can be conducted through text-based communication or video calls. However, it is possible that new developments have been introduced, such as the use of audio chat segments. Although audio lacks the visual cues that video provides, doctors can still pick up on the patient's tone of voice, pauses, and other auditory signals that can convey additional information or emotional states. The goal of the healthcare industry is to provide easy access to high-quality medical services to patients nationwide. With online doctor consultations, patients can receive medical advice from recognized professionals from anywhere in the world, eliminating geographic barriers and increasing access to quality healthcare. As a result, the global online doctor consultation market is expected to grow significantly during the forecast period.

Video Chat

The online doctor consultation business already includes considerable amounts of video chat segments. Video consultations have several advantages since they enable more thorough communication and visual evaluation compared to text-based or audio-only engagements. Telemedicine specializes in enhancing patient-provider communication for oral health, which is one of the top 10 diagnoses in primary care, especially for those whose appointments at the dentist's offices need them to travel there. For example, Relu is a Leuven-based AI startup that wants to employ AI in the dental industry. Four engineers launched the company two years ago, and they appreciate having a young, motivated staff. Their purpose is to assist specialists in digitally planning their therapies on fictitious patients. Therefore, it is evident that there is a huge demand for online doctor consultations, which, in turn, will boost the growth of the market during the forecast period. 

Regional Analysis

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North America is estimated to contribute 36% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that will shape the market during the forecast period. The increasing prevalence of chronic diseases like cancer and cardiovascular diseases, coupled with the adoption of advanced telehealth technologies and the presence of numerous prominent vendors, are the primary drivers of the growth of the global online doctor consultation market in North America. The expansion of telehealth programs through various initiatives will also fuel the growth of the online doctor consultation market in the US.

For example, Koble, a digital health and wellness platform based in Ontario that supports families in planning, conceiving, giving birth, and returning to work after parental leave, has partnered with Dialogue Health Technologies Inc., Canada's leading virtual care and wellness platform. Such government and private initiatives are expected to boost the growth of the online doctor consultation market in North America.

The outbreak of COVID-19 in 2020 significantly affected many industries, but the online doctor consultation industry gained huge growth in this region. The regional government's initiation of massive vaccination drives in 2021 helped intensify the growth of the online doctor consultation industry. For example, In July 2022, Amazon closed its USD 3.9 billion deal for primary care provider One Medical. As a national, award-winning network of telehealth providers, Amazon Clinic functions as a virtual health marketplace. Customers can choose the third-party telehealth company that best fits their schedule and financial needs before connecting with a licensed clinician who can offer a message-based consultation and prescribe treatment. Such initiatives taken by vendors are expected to boost the growth of the online doctor consultation market in North America during the forecast period.

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Key Online Doctor Consultation Market Players 

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market. The report also includes detailed analyses of the competitive landscape of the market and information about 20 market companies, including:

American Well Corp. - The company offers online doctor consultation services through the platform, Amwell, connecting patients with a wide range of medical professionals.

• Babylon Healthcare Services Ltd.
• Dictum Health Inc.
• Doctor Anywhere Pte. Ltd.
• Enghouse Systems Ltd.
• eVaidya Pvt. Ltd.
• Evernorth Health Inc.
• HealthTap Inc.
• Included Health Inc.
• Lybrate Inc. USA.
• Medify, Mind Health
• Orane Healthcare India Pvt. Ltd.
• PlushCare of California Inc.
• Practo Technologies Pvt. Ltd.
• SATA CommHealth
• Teladoc Health Inc.
• TeleHealth Medicine
• Walmart Health Virtual care
•  ZocDoc Inc.

Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Online Doctor Consultation Market: Key Drivers, Trends, Challenges, and Customer Landscape

There are multiple factors influencing market growth. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. 

Key Online Doctor Consultation Market Drivers

The imbalance between high patient influx and understaffing at health centers is notably driving market growth. Emergency department overcrowding is a serious issue that results from resource limitation, staff deficiency, and variability in patient inflow. This leads to delayed care and poor patient outcomes. Unfortunately, the current staffing levels in the healthcare industry are unable to cope with the high patient influx. In hospitals, it would be difficult to manually monitor the patient population and provide effective services.

However, the use of technology can complement and augment the personnel in the industry to reposition the capacity and scalability variables in the healthcare industry. Therefore, the growing demand for healthcare services will increase the adoption of online doctor consultations, which can reduce human effort, achieve operational efficiencies, and improve the overall quality of service. This, in turn, will fuel the growth of the global online doctor consultation market during the forecast period.

Significant Online Doctor Consultation Market Trends

The advent of advanced technologies in providing online doctor consultations is an emerging trend shaping the market growth. The healthcare industry is rapidly evolving due to advancements in technology. Innovative technologies such as machine learning, predictive analytics, blockchain, big data, IoT, augmented and virtual reality, and 3D printing have paved the way for telehealth solutions, including online doctor consultation services. Industry 4.0 is an emerging trend that refers to the use of digital technologies and smart automation in business and production processes. The growth of internet connectivity, smartphones, and wearable devices has made it easier for patients to communicate with healthcare providers and access healthcare services.

Moreover, healthcare professionals are using mobile health (mHealth) to improve patient engagement, monitor patients' medical conditions, and communicate with them effectively. With the growth of wireless communications, the global market for online doctor consultation services is expected to grow significantly during the forecast period. 

Major Online Doctor Consultation Market Challenges

The high cost of online doctor consultation services is a significant challenge hindering market growth. Online doctor consultation solutions deliver cost-effective healthcare services to patients. However, the establishment cost of telehealth in a clinical setting is costly, and it incorporates the cost of medical devices, software, devices, and services. The cost of medical devices that are used to provide online doctor consultation services depends on their specialty and specifications. The average cost for the development of mHealth applications is between USD 400,000 and USD 430,000.

Moreover, this expense does not include the maintenance or follow-up development cost after the launch of mHealth applications. Consequently, the rise in the capital investment required to establish and implement quality-based telehealth is expected to restrict its adoption by small- and medium-sized healthcare providers. This, in turn, is anticipated to impede the growth of the global online doctor consultation market during the forecast period.

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Key Online Doctor Consultation Market Customer Landscape

The market report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.

Global Online Doctor Consultation Market Customer Landscape

Segment Overview

The online doctor consultation market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

• Product Outlook (USD Million, 2017 - 2027)
  • Services
  • Software

• Type Outlook (USD Million, 2017 - 2027)
  • Audio chat
  • Video chat

• Region Outlook (USD Million, 2017 - 2027)
  • North America
    • The U.S.
    • Canada
  • Europe
    • U.K.
    • Germany
    • France
    • Rest of Europe
  • Asia
    • China
    • India
  • ROW
    • Argentina 
    • Brazil
    • Australia 

Online Doctor Consultation Market Scope
Report Coverage	Details
Page number	155
Base year	2022
Historic period	2017-2021
Forecast period	2023-2027
Growth momentum & CAGR	Accelerate at a CAGR of 22.29%
Market growth 2023-2027	USD 21,064.01 million
Market structure	Fragmented
YoY growth 2022-2023(%)	20.74
Regional analysis	North America, Europe, Asia, and the Rest of the World (ROW)
Performing market contribution	North America at 36%
Key countries	US, Germany, France, UK, and China
Competitive landscape	Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks
Key companies profiled	American Well Corp., Babylon Healthcare Services Ltd., Dictum Health Inc., Doctor Anywhere Pte. Ltd., Enghouse Systems Ltd., eVaidya Pvt. Ltd., Evernorth Health Inc., HealthTap Inc., Included Health Inc., Lybrate Inc. USA., Medify, Mind Health, Orane Healthcare India Pvt. Ltd., PlushCare of California Inc., Practo Technologies Pvt. Ltd., SATA CommHealth, Teladoc Health Inc., TeleHealth Medicine, Walmart Health Virtual care, and ZocDoc Inc.
Market dynamics	Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.
Customization purview	If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Online Doctor Consultation Market Research Report?

• CAGR of the market during the forecast period
• Detailed information on factors that will drive the growth of the global online doctor consultation market between 2023 and 2027
• Precise estimation of the online doctor consultation market size and its contribution to the market in focus on the parent market
• Detailed analysis of customer landscape covering Diver of price sensitivity, Adoption of the lifecycle, and key purchase criteria 
• Companies landscape comparing criticality of inputs and factors of differentiation
• Exclusive Matrix on companies' position and classification
• Accurate predictions about upcoming trends and changes in consumer behavior
• Growth of the market industry across North America, Europe, Asia, and the Rest of the World (ROW)
• A thorough analysis of the market’s competitive landscape and detailed information about companies
• Comprehensive analysis of factors that will challenge the growth of online doctor consultation market companies

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