Shared Services Market Analysis North America, Europe, APAC, South America, Middle East and Africa - US, Canada, China, India, Germany - Size and Forecast 2024-2028

Published: Jan 2024 Pages: 185 SKU: IRTNTR43225

Shared Services Market Forecast 2024-2028

The shared services market size is projected to increase by USD 284.68 billion, at a CAGR of 17.09% between between 2023 and 2028. The need for business process automation is the key factor driving market growth. Business process automation is an important component of business transformation at a functional level. It reduces manual work and increases operational efficiencies in organizations. This process reduces manual steps in the finance, HR, and supply chain processes through data accuracy and consistency using shared services. Automated business processes minimize redundancy and errors in transactional processes.

The emergence of robotics process automation is the primary trend shaping market growth. Robotics process automation (RPA) is a comprehensive IT solution developed through advanced technologies such as AI, intelligent systems, and automated software programs. RPA can be used to automate manual business processes across several functions in organizations such as F&A, HR, and SCM. RPA eliminates manual errors in the business processes of organizations and enhances operational efficiencies to a great extent.
 

What will be the Size of the Market During the Forecast Period?

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Market Segmentation By Deployment 

The market share growth by the on-premises segment will be significant during the forecast period. On-premises shared services can be customized to meet the specific needs of an organization, allowing for greater control and flexibility. This segment is particularly popular among large organizations with complex processes and regulatory requirements, as it enables them to maintain tighter control over their data and processes. The growth of the on-premises segment is driven by factors such as the need for data privacy and security, which has become a major concern for companies in the wake of several high-profile data breaches.

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The on-premises segment showed a gradual increase in the market share of USD 74.43 billion in 2018. To overcome challenges with the deployment of on-premises software, end-users of on-premises shared services are investing in automation and artificial intelligence (AI) technologies to reduce the need for manual intervention and increase efficiency. This includes the use of chatbots, robotic process automation (RPA), and machine learning to automate routine tasks and improve the accuracy and speed of processes. Thus, the on-premises segment is expected to drive the growth of the global shared services market during the forecast period.

Market Segmentation By Application

The On-premises shared services will be significant during the forecast period. Shared services for finance and accounting serve as a key function for most organizations. Therefore, shared services in the F and A area are widely adopted by leading organizations. In this segment, organizations must ensure that the finance processes meet the regulatory and compliance requirements as per guidelines. Shared service providers help firms ensure that all the regulatory and compliance norms in the management of financial processes are followed. The SSCs for finance are centralized service delivery systems for financial processes such as invoice management, analysis, and reporting. The integrated SSC and COE model for financial management provides effective solutions for business management and quality enhancement of finance processes. Such factors will increase segment growth during the forecast period.

Regional Overview

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North America is estimated to contribute 35% to the growth of the global market during the forecast period. 
Technavio's analysts have provided extensive insight into the market forecast, detailing the regional trends and drivers influencing the market's trajectory throughout the forecast period. Shared services are preferred by industry verticals in the North American region, such as manufacturing, healthcare, as well as oil and gas, to enhance the quality of delivery systems. Shared services are evolving as a strategic tool in North and South America to counter the growing competition in the domestic and international markets. South America is evolving as a preferred destination for the location of SSCs.

Furthermore, with abundant data flowing across the world, data management has become one of the key challenges for financial institutions in developed regions such as North America. Artificial intelligence and machine learning are expected to play a crucial role in analyzing these huge volumes of data sets for actionable insights, especially around risk management. Furthermore, with the advent of technological innovation, financial technology companies are expected to play a key role in the financial services sector. Hence, such factors are expected to drive market growth in this region during the forecast period. 

Market Dynamics and Customer Landscape

The Shared Services Market is primarily driven by the need for business process automation, prompting organizations to streamline their operations and enhance efficiency. A notable trend in this market is the emergence of robotics process automation, revolutionizing how repetitive tasks are performed within the Shared services center (SSC). However, the industry faces challenges in the effective design and implementation of SSCs, requiring careful consideration of procurement, customer satisfaction, and the Administrative Services Center (ASC) while ensuring data security and mitigating the threat of data leakage posed by cybercriminals. By centralizing company processes and promoting uniformity across organizational units, SSCs enable businesses to focus on their core capabilities while outsourcing non-core operations.

Despite concerns such as labor costs and headcount, the shared services market continues to grow, driven by the demand for streamlined processes and supported by ongoing market growth analysis to identify emerging opportunities and navigate challenges effectively.

Key Market Driver

The need for business process automation is the key factor driving market growth. Business process automation is an important component of business transformation at a functional level. It reduces manual work and increases operational efficiencies in organizations. This process reduces manual steps in the finance, HR, and supply chain processes through data accuracy and consistency using shared services. Automated business processes minimize redundancy and errors in transactional processes.

Moreover, organizations that have implemented shared services display a correlation between process automation and operational efficiencies. The automation of different processes across finance and HR functions helps to standardize the process and maintain cost controls for sustainable competitive advantage in the marketplace. Therefore, increasing demand for business process automation will drive market growth during the forecast period.

Significant Market Trends

The emergence of robotics process automation is the primary trend shaping market growth. Robotics process automation (RPA) is a comprehensive IT solution that is developed through advanced technologies such as AI, intelligent systems, and automated software programs. RPA can be used to automate manual business processes across several functions in organizations such as F&A, HR, and SCM. RPA eliminates manual errors in the business processes of organizations and enhances operational efficiencies to a great extent.

Moreover, aligned with market trends and analysis, the use of RPA in SSCs is gradually increasing to automate routine business processes so that organizations can share data and enterprise resources within their business units. Chief information officers (CIOs) of SSCs are revamping their traditional IT systems to digitally transform workflow across business units with the emergence of automated and intelligent systems. Thus, such factors will increase the market growth during the forecast period. 

Major Market Challenges

The effective design and implementation of SSCs will be a major challenge impeding market growth. The designing and implementation of SSCs require technical expertise and domain experts to assess the requirements of the clients. SSCs should be carefully designed to fulfill business requirements specific to the clients. The implementation of SSCs requires CAPEX and IT systems to design the infrastructure. Shared services can be seamlessly delivered to clients with the help of adequate and advanced IT infrastructure.

Additionally, the implementation of SSCs that lack the requisite quality of IT services might prompt the termination of shared services contracts. Inadequate design and development of SSCs as per the client's business requirements will incur losses for the organizations. Therefore, vendors should carefully implement the IT infrastructure for the successful delivery of shared services to their clients. Thus, such factors will hinder the market growth during the forecast period.

Market Customer Landscape

The market forecasting report includes the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market  growth and trends strategies.

Global Market Customer Landscape

Who are the Major Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

  • Accenture Plc: The company offers shared services such as mobilization as a service. It also offers Process optimization and automation services and Intelligent enterprise services.
  • Atos SE: The company offers shared services such as augmented interactive reality shared service. It also offers a joint mission base across security domains that facilitates collaborative combat by automatically established, digital capabilities, under the brand Shared Service and Information Room SSIR.
  • Capgemini Service SAS: The company offers shared services such as Benefits Logic financial shared services center. It also offers multi functional or specialized, single governance, under Global Shared Services Organization.

The  Market  growth and forecasting report also includes detailed analyses of the competitive landscape of the market and information about 20 market companies, including:

  • CGI Inc.
  • Cognizant Technology Solutions Corp.
  • Deloitte Touche Tohmatsu Ltd.
  • ExlService Holdings Inc.
  • Gartner Inc.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • KPMG International Ltd.
  • Oracle Corp.
  • PricewaterhouseCoopers LLP
  • SAP SE
  • ServiceNow Inc.
  • Tata Consultancy Services Ltd.
  • The Hackett Group Inc.
  • Wipro Ltd.

The market analysis and report of qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Market Analyst Overview

The Shared Services Market is experiencing significant growth across industries as businesses seek cost-effective solutions to enhance operational efficiency and productivity. With a focus on centralization of data and process standardization, organizations are streamlining operations in finance and accounting, human resources, information technology, supply chain management, and customer service and support.

In the IT sector, cloud-based shared services offer scalable solutions for IT support, application development, and infrastructure management, enabling enterprises to navigate technological advancements and cybersecurity challenges. Similarly, in human resources, HR administration and talent acquisition benefit from standardization and HR analytics.

The BFSI segment leverages shared services for financial reporting, customer support, and back-office functions, optimizing cost reduction and service quality. However, challenges such as integration complexities and cultural misalignment require effective communication and training to overcome.

As businesses embrace digital transformation, shared services become integral to business expansion and geographic diversification, driving the global shared services industry forward. By harnessing cutting-edge technologies and specialist knowledge, organizations can adapt to shifting business conditions and maintain a competitive edge in the market.

Segment Overview

The market research report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2018-2028

  • Deployment Outlook
    • On-premises
    • Cloud
  • Application Outlook
    • F and A
    • IT
    • SCM
    • HR
    • CRM
  • Region Outlook
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

 

Shared Services Market Scope 

Report Coverage

Details

Page number

185

Base year

2023

Historic period

2018-2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 17.09%

Market Growth 2024-2028

USD 284.68 billion

Market structure

Fragmented

YoY growth 2023-2024(%)

16.67

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 35%

Key countries

US, Canada, China, India, and Germany

Competitive landscape

 Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks

Key companies profiled

Accenture Plc, Atos SE, Capgemini Service SAS, CGI Inc., Cognizant Technology Solutions Corp., Deloitte Touche Tohmatsu Ltd., ExlService Holdings Inc., Gartner Inc., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Ltd., Oracle Corp., PricewaterhouseCoopers LLP, SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., The Hackett Group Inc., and Wipro Ltd.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Shared Services Market Research Report?

  • CAGR of the market report forecast during the forecast period
  • Detailed information on factors that will drive the growth of the market  between 2024 and 2028
  • Precise estimation of the market  size and its contribution of the market in focus to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the market across North America, Europe, APAC, South America, and Middle East and Africa
  • Thorough market analysis and report of the market’s competitive landscape and detailed information about companies
  • Comprehensive analysis of factors that will challenge the growth of Industry companies

 

We can help! Our analysts can customize this market research report to meet your requirements. Get in touch

 

1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Deployment
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Application
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2023
    • 3.4 Market outlook: Forecast for 2023-2028
      • Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

    4 Historic Market Size

    • 4.1 Global shared services market 2018 - 2022
      • Exhibit 18: Historic Market Size – Data Table on global shared services market 2018 - 2022 ($ billion)
    • 4.2 Deployment Segment Analysis 2018 - 2022
      • Exhibit 19: Historic Market Size – Deployment Segment 2018 - 2022 ($ billion)
    • 4.3 Application Segment Analysis 2018 - 2022
      • Exhibit 20: Historic Market Size – Application Segment 2018 - 2022 ($ billion)
    • 4.4 Geography Segment Analysis 2018 - 2022
      • Exhibit 21: Historic Market Size – Geography Segment 2018 - 2022 ($ billion)
    • 4.5 Country Segment Analysis 2018 - 2022
      • Exhibit 22: Historic Market Size – Country Segment 2018 - 2022 ($ billion)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2023 and 2028
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2023 and 2028
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2023 and 2028
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2023 and 2028
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2023 and 2028
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

    6 Market Segmentation by Deployment

    • 6.1 Market segments
      • Exhibit 30: Chart on Deployment - Market share 2023-2028 (%)
      • Exhibit 31: Data Table on Deployment - Market share 2023-2028 (%)
    • 6.2 Comparison by Deployment
      • Exhibit 32: Chart on Comparison by Deployment
      • Exhibit 33: Data Table on Comparison by Deployment
    • 6.3 On premises - Market size and forecast 2023-2028
      • Exhibit 34: Chart on On premises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 35: Data Table on On premises - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 36: Chart on On premises - Year-over-year growth 2023-2028 (%)
      • Exhibit 37: Data Table on On premises - Year-over-year growth 2023-2028 (%)
    • 6.4 Cloud - Market size and forecast 2023-2028
      • Exhibit 38: Chart on Cloud - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 39: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 40: Chart on Cloud - Year-over-year growth 2023-2028 (%)
      • Exhibit 41: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
    • 6.5 Market opportunity by Deployment
      • Exhibit 42: Market opportunity by Deployment ($ billion)
      • Exhibit 43: Data Table on Market opportunity by Deployment ($ billion)

    7 Market Segmentation by Application

    • 7.1 Market segments
      • Exhibit 44: Chart on Application - Market share 2023-2028 (%)
      • Exhibit 45: Data Table on Application - Market share 2023-2028 (%)
    • 7.2 Comparison by Application
      • Exhibit 46: Chart on Comparison by Application
      • Exhibit 47: Data Table on Comparison by Application
    • 7.3 F and A - Market size and forecast 2023-2028
      • Exhibit 48: Chart on F and A - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 49: Data Table on F and A - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 50: Chart on F and A - Year-over-year growth 2023-2028 (%)
      • Exhibit 51: Data Table on F and A - Year-over-year growth 2023-2028 (%)
    • 7.4 IT - Market size and forecast 2023-2028
      • Exhibit 52: Chart on IT - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 53: Data Table on IT - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 54: Chart on IT - Year-over-year growth 2023-2028 (%)
      • Exhibit 55: Data Table on IT - Year-over-year growth 2023-2028 (%)
    • 7.5 SCM - Market size and forecast 2023-2028
      • Exhibit 56: Chart on SCM - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 57: Data Table on SCM - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 58: Chart on SCM - Year-over-year growth 2023-2028 (%)
      • Exhibit 59: Data Table on SCM - Year-over-year growth 2023-2028 (%)
    • 7.6 HR - Market size and forecast 2023-2028
      • Exhibit 60: Chart on HR - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 61: Data Table on HR - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 62: Chart on HR - Year-over-year growth 2023-2028 (%)
      • Exhibit 63: Data Table on HR - Year-over-year growth 2023-2028 (%)
    • 7.7 CRM - Market size and forecast 2023-2028
      • Exhibit 64: Chart on CRM - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 65: Data Table on CRM - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 66: Chart on CRM - Year-over-year growth 2023-2028 (%)
      • Exhibit 67: Data Table on CRM - Year-over-year growth 2023-2028 (%)
    • 7.8 Market opportunity by Application
      • Exhibit 68: Market opportunity by Application ($ billion)
      • Exhibit 69: Data Table on Market opportunity by Application ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 71: Chart on Market share by geography 2023-2028 (%)
      • Exhibit 72: Data Table on Market share by geography 2023-2028 (%)
    • 9.2 Geographic comparison
      • Exhibit 73: Chart on Geographic comparison
      • Exhibit 74: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2023-2028
      • Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
      • Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
    • 9.4 Europe - Market size and forecast 2023-2028
      • Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
      • Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
    • 9.5 APAC - Market size and forecast 2023-2028
      • Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
      • Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
    • 9.6 South America - Market size and forecast 2023-2028
      • Exhibit 87: Chart on South America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 88: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 89: Chart on South America - Year-over-year growth 2023-2028 (%)
      • Exhibit 90: Data Table on South America - Year-over-year growth 2023-2028 (%)
    • 9.7 Middle East and Africa - Market size and forecast 2023-2028
      • Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
      • Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
    • 9.8 US - Market size and forecast 2023-2028
      • Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
      • Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
    • 9.9 China - Market size and forecast 2023-2028
      • Exhibit 99: Chart on China - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 100: Data Table on China - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 101: Chart on China - Year-over-year growth 2023-2028 (%)
      • Exhibit 102: Data Table on China - Year-over-year growth 2023-2028 (%)
    • 9.10 India - Market size and forecast 2023-2028
      • Exhibit 103: Chart on India - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 104: Data Table on India - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 105: Chart on India - Year-over-year growth 2023-2028 (%)
      • Exhibit 106: Data Table on India - Year-over-year growth 2023-2028 (%)
    • 9.11 Germany - Market size and forecast 2023-2028
      • Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%)
      • Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
    • 9.12 Canada - Market size and forecast 2023-2028
      • Exhibit 111: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 112: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
      • Exhibit 113: Chart on Canada - Year-over-year growth 2023-2028 (%)
      • Exhibit 114: Data Table on Canada - Year-over-year growth 2023-2028 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 115: Market opportunity by geography ($ billion)
      • Exhibit 116: Data Tables on Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 117: Impact of drivers and challenges in 2023 and 2028
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 119: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 120: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 121: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 122: Matrix on vendor position and classification
            • 12.3 Accenture Plc
              • Exhibit 123: Accenture Plc - Overview
              • Exhibit 124: Accenture Plc - Business segments
              • Exhibit 125: Accenture Plc - Key news
              • Exhibit 126: Accenture Plc - Key offerings
              • Exhibit 127: Accenture Plc - Segment focus
            • 12.4 Atos SE
              • Exhibit 128: Atos SE - Overview
              • Exhibit 129: Atos SE - Business segments
              • Exhibit 130: Atos SE - Key news
              • Exhibit 131: Atos SE - Key offerings
              • Exhibit 132: Atos SE - Segment focus
            • 12.5 Capgemini Service SAS
              • Exhibit 133: Capgemini Service SAS - Overview
              • Exhibit 134: Capgemini Service SAS - Business segments
              • Exhibit 135: Capgemini Service SAS - Key news
              • Exhibit 136: Capgemini Service SAS - Key offerings
              • Exhibit 137: Capgemini Service SAS - Segment focus
            • 12.6 CGI Inc.
              • Exhibit 138: CGI Inc. - Overview
              • Exhibit 139: CGI Inc. - Business segments
              • Exhibit 140: CGI Inc. - Key news
              • Exhibit 141: CGI Inc. - Key offerings
              • Exhibit 142: CGI Inc. - Segment focus
            • 12.7 Cognizant Technology Solutions Corp.
              • Exhibit 143: Cognizant Technology Solutions Corp. - Overview
              • Exhibit 144: Cognizant Technology Solutions Corp. - Business segments
              • Exhibit 145: Cognizant Technology Solutions Corp. - Key news
              • Exhibit 146: Cognizant Technology Solutions Corp. - Key offerings
              • Exhibit 147: Cognizant Technology Solutions Corp. - Segment focus
            • 12.8 Deloitte Touche Tohmatsu Ltd.
              • Exhibit 148: Deloitte Touche Tohmatsu Ltd. - Overview
              • Exhibit 149: Deloitte Touche Tohmatsu Ltd. - Business segments
              • Exhibit 150: Deloitte Touche Tohmatsu Ltd. - Key offerings
              • Exhibit 151: Deloitte Touche Tohmatsu Ltd. - Segment focus
            • 12.9 ExlService Holdings Inc.
              • Exhibit 152: ExlService Holdings Inc. - Overview
              • Exhibit 153: ExlService Holdings Inc. - Business segments
              • Exhibit 154: ExlService Holdings Inc. - Key news
              • Exhibit 155: ExlService Holdings Inc. - Key offerings
              • Exhibit 156: ExlService Holdings Inc. - Segment focus
            • 12.10 Gartner Inc.
              • Exhibit 157: Gartner Inc. - Overview
              • Exhibit 158: Gartner Inc. - Business segments
              • Exhibit 159: Gartner Inc. - Key offerings
              • Exhibit 160: Gartner Inc. - Segment focus
            • 12.11 Genpact Ltd.
              • Exhibit 161: Genpact Ltd. - Overview
              • Exhibit 162: Genpact Ltd. - Business segments
              • Exhibit 163: Genpact Ltd. - Key news
              • Exhibit 164: Genpact Ltd. - Key offerings
              • Exhibit 165: Genpact Ltd. - Segment focus
            • 12.12 HCL Technologies Ltd.
              • Exhibit 166: HCL Technologies Ltd. - Overview
              • Exhibit 167: HCL Technologies Ltd. - Business segments
              • Exhibit 168: HCL Technologies Ltd. - Key news
              • Exhibit 169: HCL Technologies Ltd. - Key offerings
              • Exhibit 170: HCL Technologies Ltd. - Segment focus
            • 12.13 Infosys Ltd.
              • Exhibit 171: Infosys Ltd. - Overview
              • Exhibit 172: Infosys Ltd. - Business segments
              • Exhibit 173: Infosys Ltd. - Key news
              • Exhibit 174: Infosys Ltd. - Key offerings
              • Exhibit 175: Infosys Ltd. - Segment focus
            • 12.14 International Business Machines Corp.
              • Exhibit 176: International Business Machines Corp. - Overview
              • Exhibit 177: International Business Machines Corp. - Business segments
              • Exhibit 178: International Business Machines Corp. - Key news
              • Exhibit 179: International Business Machines Corp. - Key offerings
              • Exhibit 180: International Business Machines Corp. - Segment focus
            • 12.15 KPMG International Ltd.
              • Exhibit 181: KPMG International Ltd. - Overview
              • Exhibit 182: KPMG International Ltd. - Business segments
              • Exhibit 183: KPMG International Ltd. - Key news
              • Exhibit 184: KPMG International Ltd. - Key offerings
              • Exhibit 185: KPMG International Ltd. - Segment focus
            • 12.16 Oracle Corp.
              • Exhibit 186: Oracle Corp. - Overview
              • Exhibit 187: Oracle Corp. - Business segments
              • Exhibit 188: Oracle Corp. - Key news
              • Exhibit 189: Oracle Corp. - Key offerings
              • Exhibit 190: Oracle Corp. - Segment focus
            • 12.17 PricewaterhouseCoopers LLP
              • Exhibit 191: PricewaterhouseCoopers LLP - Overview
              • Exhibit 192: PricewaterhouseCoopers LLP - Product / Service
              • Exhibit 193: PricewaterhouseCoopers LLP - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 194: Inclusions checklist
                • Exhibit 195: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 196: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 197: Research methodology
                • Exhibit 198: Validation techniques employed for market sizing
                • Exhibit 199: Information sources
              • 13.5 List of abbreviations
                • Exhibit 200: List of abbreviation

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                INFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases

                DATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts

                REPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape

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                Key Questions Answered

                • What are the key global market and the regional market share?
                • What are the revenue-generating key market segments?
                • What are the key factors driving and challenging this market’s growth?
                • Who are the key market vendors and their growth strategies?
                • What are the latest trends influencing the growth of this market?
                • What are the variables influencing the market growth in the primary regions?
                • What are the factors influencing the growth of the parent market?

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                • Data on revenue-generating market segments
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