Global Technical Support Outsourcing Market by Type, Business Segment and Geography- Forecast and Analysis 2023-2027

Published: Jul 2023

Pages: 162

SKU: IRTNTR45945

Snapshot

Global Technical Support Outsourcing Market Analysis Report 2023-2027:

The technical support outsourcing market size is estimated to grow at a CAGR of 7.13% between 2022 and 2027. The market size is forecast to increase by USD 14.19 billion. The growth of the market depends on several factors, including the increasing need for cost-effective solutions to improve efficiency, the need for enterprises to focus on core competencies, and vendors' expertise in providing technical support. In technical support outsourcing, the services are offered by an enterprise to its users. The services offered are related to technology products, such as PCs, software products, mobile phones, and electronic goods. Technical support is offered via telephone, email, or specialized tools.

This global technical support outsourcing market report extensively covers market segmentation by type (help desk and call center), business segment (large enterprises and SMEs), and geography (APAC, South America, Europe, North America, and the Middle East and Africa). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

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Global Technical Support Outsourcing Market Overview

Global Technical Support Outsourcing Market Driver

Companies' expertise in providing technical support is one of the key drivers for the growth of the market. Market players that provide technical support have sufficient expertise, knowledge, and experience to provide the right solution for their customers. These providers work with different customers in different industries, each with unique challenges. Companies can gain experience and learn many facets by working with a large number of diverse customers.

Moreover, intense competition motivates players to constantly upgrade and improve their businesses. Some companies do not have the experience or expertise to provide technical support. By outsourcing technical support services, companies can save operating costs and resolve problems more quickly and efficiently. Hence, these factors will drive the growth of the market during the forecast period.

Global Technical Support Outsourcing Market Trends

The use of analytics is one of the leading trends in the global technical support outsourcing market. Analytics is used by enterprises to improve operations and increase customer satisfaction. The most common complaints of companies that outsource technical support are slow response times, long lines, unsatisfactory resolutions, and having to repeatedly explain the problem to multiple agents. These issues can be resolved with the help of analytics. For example, if a company looks at its hourly data volume and compares it to the number of employees, it can estimate the number of staff needed to reduce customer hold time. This is a simple example of how analytics can be used to find technical support outsourcing issues and make informed business decisions.

Moreover, by analyzing customer data available to technical support outsourcing companies, they can identify process flaws and take appropriate action to improve their operations. This helps them to provide customers with satisfactory solutions. The analytics help technical support outsourcing companies maintain peak performance and support the increasing adoption of technical support outsourcing worldwide. Hence, the use of analytics will boost the growth of the market during the forecast period.

Global Technical Support Outsourcing Market Restrain

Threat to data security and privacy affects the growth of the global technical support outsourcing market. Security is a top concern for companies that outsource their technical support duties to third parties, as it can lead to exposure of sensitive data in some cases. A technical support outsourcing company has permission to access sensitive customer data.

Moreover, the organization has no control over the technical support provider's internal processes, policies, or systems and is unaware of the security protocols used by the service provider. Therefore, businesses should carefully consider their technical support outsourcing provider to ensure that their data is secure and their contract includes a penalty clause in the event of an incident occurs. Thus, this threat will impede the growth of the market during the forecast period.

Global Technical Support Outsourcing Market Segmentation By Type

The market share growth by the help desk segment will be significant during the forecast period. A helpdesk is a general resource that provides product help to end users. This is commonly used to troubleshoot end-user technical issues. Helpdesk staff are usually very knowledgeable and have information on a wide range of topics. A helpdesk also provides advice on choosing the right technology for a particular application. A helpdesk provides end-user support regardless of whether the company's physical location is open or closed.

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The help desk segment showed a gradual increase in the market share of USD 13.77 billion in 2017 and continued to grow by 2021. By outsourcing technical support helpdesk, companies can free up resources and reduce operating costs by focusing on core competencies. In addition, it helps companies to improve employee productivity and reduce turnaround time. Tasks outsourced to helpdesk providers are handled by experts who use the latest technology to provide efficient and effective support solutions. Helpdesk service providers typically have teams of support specialists across different time zones. Helpdesk outsourcing is expected to contribute to the increase in market revenue during the forecast period.

Global Technical Support Outsourcing Market Segmentation By Business Segment

The large enterprise segment was the dominant segment in the global technical support outsourcing market in 2022, and it is expected to remain the dominant segment during the forecast period. A major factor driving the growth of the large enterprise segment is the increasing demand for technological resources in various industries such as manufacturing, logistics, banking, and finance. Another factor driving the market is the need for digitization. The demand for digitizing operations is primarily driven by the need for operational efficiency, cost savings, and compliance standards

Regional Overview

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APAC is estimated to contribute 58% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. Many businesses in the region are turning to outsourcing technical support to improve customer service. Many Americas and EMEA companies outsource their technical support services to APAC because it saves them infrastructure and other costs. They also make use of local talent, which is available at low cost. This allows companies to reduce costs and focus on their core competencies. The rising need for cost reduction is one of the major drivers of the market.

Moreover, India and the Philippines are attractive destinations for technical support outsourcing due to the large number of new graduates each year. Companies in countries such as the US and UK outsource their technical support to India as it saves more than half of their operating costs without compromising service quality. This is expected to drive the growth of the market in APAC during the forecast period.

In 2020, the market witnessed certain challenges due to the outbreak of the COVID-19 pandemic. However, in 2021, the initiation of large-scale vaccination drives?lifted the lockdown and economic conditions across the region. Various measures and most businesses and industries resumed their operations. Such factors are expected to drive the market during the forecast period.

Global Technical Support Outsourcing Market Customer Landscape

The global technical support outsourcing market report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.

Global Technical Support Outsourcing Market Customer Landscape

Who are the Major Global Technical Support Outsourcing Market Companies?

Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

Aress Software and Education Technologies P Ltd.: The company offers technical support outsourcing such as software Web Hosting technical support and consulting services.
Computer Generated Solutions Inc.: The company offers technical support outsourcing solutions namely TeamworkAR.
CSS Corp.: The company offers technical support services such as customer experience management, enterprise support services, infrastructure, network, cloud and security services, digital engineering services, geospatial services, and smart mobility services.

The research report also includes detailed analyses of the competitive landscape of the market and information about 20 market companies, including

Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Segment Overview

The global technical support outsourcing market report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027.

Type Outlook (USD Billion, 2017 - 2027)
- Help desk
- Call center

Business Segment Outlook (USD Billion, 2017 - 2027)
- Large enterprises
- SMEs

Region Outlook (USD Billion, 2017 - 2027)
- North America
  - The U.S.
  - Canada
- Europe
  - U.K.
  - Germany
  - France
  - Rest of Europe
- APAC
  - China
  - India
- South America
  - Chile
  - Brazil
  - Argentina
- Middle East & Africa
  - Saudi Arabia
  - South Africa
  - Rest of the Middle East & Africa

Global Technical Support Outsourcing Market Scope
Report Coverage	Details
Page number	162
Base year	2022
Historic period	2017-2021
Forecast period	2023-2027
Growth momentum & CAGR	Accelerate at a CAGR of 7.13%
Market growth 2023-2027	USD 14.19 billion
Market structure	Fragmented
YoY growth 2022-2023(%)	6.93
Regional analysis	APAC, South America, Europe, North America, and Middle East and Africa
Performing market contribution	APAC at 58%
Key countries	China, India, Germany, Brazil, and Argentina
Competitive landscape	Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks
Key companies profiled	Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.
Market dynamics	Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period.
Customization purview	If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Global Technical Support Outsourcing Market Research Report?

CAGR of the market during the forecast period
Detailed information on factors that will drive the growth of the market between 2023 and 2027
Precise estimation of the market size and its contribution of the market in focus to the parent market
Accurate predictions about upcoming trends and changes in consumer behavior
Growth of the market across APAC, South America, Europe, North America, and the Middle East and Africa
Thorough analysis of the market’s competitive landscape and detailed information about companies
Comprehensive analysis of factors that will challenge the growth of market companies

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Table of Contents

1 Executive Summary

1.1 Market overview
- Exhibit 01: Executive Summary – Chart on Market Overview
- Exhibit 02: Executive Summary – Data Table on Market Overview
- Exhibit 03: Executive Summary – Chart on Global Market Characteristics
- Exhibit 04: Executive Summary – Chart on Market by Geography
- Exhibit 05: Executive Summary – Chart on Market Segmentation by Type
- Exhibit 06: Executive Summary – Chart on Market Segmentation by Business Segment
- Exhibit 07: Executive Summary – Chart on Incremental Growth
- Exhibit 08: Executive Summary – Data Table on Incremental Growth
- Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
- Exhibit 10: Parent market
- Exhibit 11: Market Characteristics

3 Market Sizing

3.1 Market definition
- Exhibit 12: Offerings of vendors included in the market definition

3.2 Market segment analysis
- Exhibit 13: Market segments

3.3 Market size 2022

3.4 Market outlook: Forecast for 2022-2027
- Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
- Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
- Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
- Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

4.1 Global technical support outsourcing market 2017 - 2021
- Exhibit 18: Historic Market Size – Data Table on global technical support outsourcing market 2017 - 2021 ($ million)

4.2 Type Segment Analysis 2017 - 2021
- Exhibit 19: Historic Market Size – Type Segment 2017 - 2021 ($ million)

4.3 Business segment Segment Analysis 2017 - 2021
- Exhibit 20: Historic Market Size – Business segment Segment 2017 - 2021 ($ million)

4.4 Geography Segment Analysis 2017 - 2021
- Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)

4.5 Country Segment Analysis 2017 - 2021
- Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

5.1 Five forces summary
- Exhibit 23: Five forces analysis - Comparison between 2022 and 2027

5.2 Bargaining power of buyers
- Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027

5.3 Bargaining power of suppliers
- Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027

5.4 Threat of new entrants
- Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027

5.5 Threat of substitutes
- Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027

5.6 Threat of rivalry
- Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027

5.7 Market condition
- Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Type

6.1 Market segments
- Exhibit 30: Chart on Type - Market share 2022-2027 (%)
- Exhibit 31: Data Table on Type - Market share 2022-2027 (%)

6.2 Comparison by Type
- Exhibit 32: Chart on Comparison by Type
- Exhibit 33: Data Table on Comparison by Type

6.3 Help desk - Market size and forecast 2022-2027
- Exhibit 34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion)
- Exhibit 35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion)
- Exhibit 36: Chart on Help desk - Year-over-year growth 2022-2027 (%)
- Exhibit 37: Data Table on Help desk - Year-over-year growth 2022-2027 (%)

6.4 Call center - Market size and forecast 2022-2027
- Exhibit 38: Chart on Call center - Market size and forecast 2022-2027 ($ billion)
- Exhibit 39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion)
- Exhibit 40: Chart on Call center - Year-over-year growth 2022-2027 (%)
- Exhibit 41: Data Table on Call center - Year-over-year growth 2022-2027 (%)

6.5 Market opportunity by Type
- Exhibit 42: Market opportunity by Type ($ billion)
- Exhibit 43: Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Business Segment

7.1 Market segments
- Exhibit 44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
- Exhibit 45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)

7.2 Comparison by Market Segmentation by Business Segment
- Exhibit 46: Chart on Comparison by Market Segmentation by Business Segment
- Exhibit 47: Data Table on Comparison by Market Segmentation by Business Segment

7.3 Large enterprises - Market size and forecast 2022-2027
- Exhibit 48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
- Exhibit 49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
- Exhibit 50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
- Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)

7.4 SMEs - Market size and forecast 2022-2027
- Exhibit 52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
- Exhibit 53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
- Exhibit 54: Chart on SMEs - Year-over-year growth 2022-2027 (%)
- Exhibit 55: Data Table on SMEs - Year-over-year growth 2022-2027 (%)

7.5 Market opportunity by Market Segmentation by Business Segment
- Exhibit 56: Market opportunity by Market Segmentation by Business Segment ($ billion)
- Exhibit 57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion)

8 Customer Landscape

8.1 Customer landscape overview
- Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
- Exhibit 59: Chart on Market share by geography 2022-2027 (%)
- Exhibit 60: Data Table on Market share by geography 2022-2027 (%)

9.2 Geographic comparison
- Exhibit 61: Chart on Geographic comparison
- Exhibit 62: Data Table on Geographic comparison

9.3 APAC - Market size and forecast 2022-2027
- Exhibit 63: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
- Exhibit 64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
- Exhibit 65: Chart on APAC - Year-over-year growth 2022-2027 (%)
- Exhibit 66: Data Table on APAC - Year-over-year growth 2022-2027 (%)

9.4 South America - Market size and forecast 2022-2027
- Exhibit 67: Chart on South America - Market size and forecast 2022-2027 ($ billion)
- Exhibit 68: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
- Exhibit 69: Chart on South America - Year-over-year growth 2022-2027 (%)
- Exhibit 70: Data Table on South America - Year-over-year growth 2022-2027 (%)

9.5 Europe - Market size and forecast 2022-2027
- Exhibit 71: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
- Exhibit 72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
- Exhibit 73: Chart on Europe - Year-over-year growth 2022-2027 (%)
- Exhibit 74: Data Table on Europe - Year-over-year growth 2022-2027 (%)

9.6 North America - Market size and forecast 2022-2027
- Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
- Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
- Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
- Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)

9.7 Middle East and Africa - Market size and forecast 2022-2027
- Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
- Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
- Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)

9.8 China - Market size and forecast 2022-2027
- Exhibit 83: Chart on China - Market size and forecast 2022-2027 ($ billion)
- Exhibit 84: Data Table on China - Market size and forecast 2022-2027 ($ billion)
- Exhibit 85: Chart on China - Year-over-year growth 2022-2027 (%)
- Exhibit 86: Data Table on China - Year-over-year growth 2022-2027 (%)

9.9 Brazil - Market size and forecast 2022-2027
- Exhibit 87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion)
- Exhibit 88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion)
- Exhibit 89: Chart on Brazil - Year-over-year growth 2022-2027 (%)
- Exhibit 90: Data Table on Brazil - Year-over-year growth 2022-2027 (%)

9.10 India - Market size and forecast 2022-2027
- Exhibit 91: Chart on India - Market size and forecast 2022-2027 ($ billion)
- Exhibit 92: Data Table on India - Market size and forecast 2022-2027 ($ billion)
- Exhibit 93: Chart on India - Year-over-year growth 2022-2027 (%)
- Exhibit 94: Data Table on India - Year-over-year growth 2022-2027 (%)

9.11 Germany - Market size and forecast 2022-2027
- Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
- Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
- Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
- Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)

9.12 Argentina - Market size and forecast 2022-2027
- Exhibit 99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion)
- Exhibit 100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion)
- Exhibit 101: Chart on Argentina - Year-over-year growth 2022-2027 (%)
- Exhibit 102: Data Table on Argentina - Year-over-year growth 2022-2027 (%)

9.13 Market opportunity by geography
- Exhibit 103: Market opportunity by geography ($ billion)
- Exhibit 104: Data Tables on Market opportunity by geography ($ billion)

10 Drivers, Challenges, and Trends

10.1 Market drivers

10.2 Market challenges

10.3 Impact of drivers and challenges
- Exhibit 105: Impact of drivers and challenges in 2022 and 2027

10.4 Market trends

11 Vendor Landscape

11.1 Overview

11.2 Vendor landscape
- Exhibit 106: Overview on Criticality of inputs and Factors of differentiation

11.3 Landscape disruption
- Exhibit 107: Overview on factors of disruption

11.4 Industry risks
- Exhibit 108: Impact of key risks on business

12 Vendor Analysis

12.1 Vendors covered
- Exhibit 109: Vendors covered

12.2 Market positioning of vendors
- Exhibit 110: Matrix on vendor position and classification

12.3 Aress Software and Education Technologies P Ltd.
- Exhibit 111: Aress Software and Education Technologies P Ltd. - Overview
- Exhibit 112: Aress Software and Education Technologies P Ltd. - Product / Service
- Exhibit 113: Aress Software and Education Technologies P Ltd. - Key offerings

12.4 Computer Generated Solutions Inc.
- Exhibit 114: Computer Generated Solutions Inc. - Overview
- Exhibit 115: Computer Generated Solutions Inc. - Product / Service
- Exhibit 116: Computer Generated Solutions Inc. - Key offerings

12.5 CSS Corp.
- Exhibit 117: CSS Corp. - Overview
- Exhibit 118: CSS Corp. - Product / Service
- Exhibit 119: CSS Corp. - Key offerings

12.6 Essentiel Outsourcing S.L.
- Exhibit 120: Essentiel Outsourcing S.L. - Overview
- Exhibit 121: Essentiel Outsourcing S.L. - Product / Service
- Exhibit 122: Essentiel Outsourcing S.L. - Key offerings

12.7 Flatworld Solutions Pvt. Ltd.
- Exhibit 123: Flatworld Solutions Pvt. Ltd. - Overview
- Exhibit 124: Flatworld Solutions Pvt. Ltd. - Product / Service
- Exhibit 125: Flatworld Solutions Pvt. Ltd. - Key offerings

12.8 Genpact Ltd.
- Exhibit 126: Genpact Ltd. - Overview
- Exhibit 127: Genpact Ltd. - Business segments
- Exhibit 128: Genpact Ltd. - Key news
- Exhibit 129: Genpact Ltd. - Key offerings
- Exhibit 130: Genpact Ltd. - Segment focus

12.9 Global response Corp.
- Exhibit 131: Global response Corp. - Overview
- Exhibit 132: Global response Corp. - Product / Service
- Exhibit 133: Global response Corp. - Key offerings

12.10 HCL Technologies Ltd.
- Exhibit 134: HCL Technologies Ltd. - Overview
- Exhibit 135: HCL Technologies Ltd. - Business segments
- Exhibit 136: HCL Technologies Ltd. - Key news
- Exhibit 137: HCL Technologies Ltd. - Key offerings
- Exhibit 138: HCL Technologies Ltd. - Segment focus

12.11 IBN Technologies Ltd.
- Exhibit 139: IBN Technologies Ltd. - Overview
- Exhibit 140: IBN Technologies Ltd. - Product / Service
- Exhibit 141: IBN Technologies Ltd. - Key offerings

12.12 Infosys Ltd.
- Exhibit 142: Infosys Ltd. - Overview
- Exhibit 143: Infosys Ltd. - Business segments
- Exhibit 144: Infosys Ltd. - Key news
- Exhibit 145: Infosys Ltd. - Key offerings
- Exhibit 146: Infosys Ltd. - Segment focus

12.13 International Business Machines Corp.
- Exhibit 147: International Business Machines Corp. - Overview
- Exhibit 148: International Business Machines Corp. - Business segments
- Exhibit 149: International Business Machines Corp. - Key news
- Exhibit 150: International Business Machines Corp. - Key offerings
- Exhibit 151: International Business Machines Corp. - Segment focus

12.14 Invensis Technologies Pvt Ltd.
- Exhibit 152: Invensis Technologies Pvt Ltd. - Overview
- Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service
- Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings

12.15 ISPL Support Services
- Exhibit 155: ISPL Support Services - Overview
- Exhibit 156: ISPL Support Services - Product / Service
- Exhibit 157: ISPL Support Services - Key offerings

12.16 Qcom Outsourcing Ltd.
- Exhibit 158: Qcom Outsourcing Ltd. - Overview
- Exhibit 159: Qcom Outsourcing Ltd. - Product / Service
- Exhibit 160: Qcom Outsourcing Ltd. - Key offerings

12.17 Suma Soft Pvt. Ltd.
- Exhibit 161: Suma Soft Pvt. Ltd. - Overview
- Exhibit 162: Suma Soft Pvt. Ltd. - Product / Service
- Exhibit 163: Suma Soft Pvt. Ltd. - Key offerings

13 Appendix

13.1 Scope of the report

13.2 Inclusions and exclusions checklist
- Exhibit 164: Inclusions checklist
- Exhibit 165: Exclusions checklist

13.3 Currency conversion rates for US$
- Exhibit 166: Currency conversion rates for US$

13.4 Research methodology
- Exhibit 167: Research methodology
- Exhibit 168: Validation techniques employed for market sizing
- Exhibit 169: Information sources

13.5 List of abbreviations
- Exhibit 170: List of abbreviation

Methodology

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES

Primary sources

Manufacturers and suppliers
Channel partners
Industry experts
Strategic decision makers

Secondary sources

Industry journals and periodicals
Government data
Financial reports of key industry players
Historical data
Press releases

DATA ANALYSIS

Data Synthesis

Collation of data
Estimation of key figures
Analysis of derived insights

Data Validation

Triangulation with data models
Reference against proprietary databases
Corroboration with industry experts

REPORT WRITING

Qualitative

Market drivers
Market challenges
Market trends
Five forces analysis

Quantitative

Market size and forecast
Market segmentation
Geographical insights
Competitive landscape

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Key Questions Answered

What are the key global market and the regional market share?
What are the revenue-generating key market segments?
What are the key factors driving and challenging this market’s growth?
Who are the key market vendors and their growth strategies?
What are the latest trends influencing the growth of this market?
What are the variables influencing the market growth in the primary regions?
What are the factors influencing the growth of the parent market?

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