Unified Communication and Collaboration Market by Application, End-user, and Geography - Forecast and Analysis 2023-2027

Published: Jan 2023 Pages: 166 SKU: IRTNTR70562

The unified communication and collaboration market is estimated to grow at a CAGR of 16.37% between 2022 and 2027. The size of the market is forecast to increase by USD 71.06 million. The growth of the market depends on several factors, including the growing demand for video and voice conferencing, the increasing Internet penetration, and the growing demand for WebRTC-enabled devices.

This report extensively covers market segmentation by application (enterprise collaboration, enterprise telephony, and contact center), end-user (enterprise and government), and geography (North America, Europe, APAC, South America, and Middle East and Africa). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.

What will be the size of the Unified Communication And Collaboration Market During the Forecast Period?

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Parent Market Analysis

Technavio categorizes the global unified communication and collaboration (UCC) market as a part of the global data processing and outsourced services market within the global IT services market. The parent global IT services market covers companies offering IT consulting and system integration services, application services, electronic data processing services, business process outsourcing services, infrastructure services, and Internet services. Our research report has extensively covered external factors influencing the parent market growth during the forecast period.

Unified Communication And Collaboration Market: Key Drivers, Trends, Challenges, and Customer Landscape

The growing demand for video and voice conferencing is notably driving the market growth, although factors such as the high implementation costs may impede the market growth. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

Key Unified Communication And Collaboration Market Driver

The growing demand for video and voice conferencing is a key factor driving the growth of the global unified communication and collaboration (UCC) market. Voice and video conferencing are crucial for IT infrastructure and businesses to enhance communication and collaboration among employees, partners, and customers. In 2020, more than half of the workers in the knowledge processing outsourcing industry used personal video solutions. UCC is a bundle of platforms that allow P2P connection for voice and video conferencing.

More than 70% of business-to-consumer (B2C) marketers and 90% of business-to-business (B2B) marketers use videos for marketing. A rise in the demand for video and voice conferencing is driving the adoption of UCC, which will continue to drive the growth of the market in focus during the forecast period.

Significant Unified Communication And Collaboration Market Trend

The increasing adoption of BYOD concept is the primary trend in the global unified communication and collaboration (UCC) market growth. BYOD is a new trend in workplaces, which encourages employees to bring their own devices. Around one-third of the employers in the world provide devices, such as smartphones and tablets, to their staff. More than half of employers worldwide encourage employees to bring their own devices to work. Moreover, new communication technologies such as UCC offer professional standards of interactions and workflow across numerous remote devices.

As BYOD diversifies the pool of devices that are used for communication and collaboration, the ability of UCC platforms to offer high-quality experiences across all devices is increasing thitsopularity among end-users. UCC solutions ease the burden by adjusting the frame rate and resolution supplied by the device. As UCC and BYOD are compatible with each other and both of these technologies aim at reducing costs and increasing flexibility, the growth of BYOD will drive the growth of the market in focus during the forecast period.

Major Unified Communication And Collaboration Market Challenge

The high implementation costs are a major challenge to the growth of the global unified communication and collaboration (UCC) market?. In times of crises such as recession, companies focus on their core competencies to maximize their revenues. Unified Communication (UC) 2.0 solutions are set up to allow companies to gain easy access to their business processes and clients in order to deliver better client support. However, the implementation of UC 2.0 requires a sizable initial investment. The UC 2.0 system includes costs for the installation and implementation of system components, including telephone devices, telepresence equipment, and Internet connection equipment.

Many organizations have a limited budget for IT infrastructure, and the high cost of UC 2.0 components could necessitate an increase in the allocated budgets. This may prevent companies, especially some SMEs, from implementing these systems. In addition, this may result in unpredictable ROI or breakeven point, which is a challenge for the adoption of UCC services. Thus, limiting the growth of the market during the forecast period.

Key Unified Communication And Collaboration Market Customer Landscape

The report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.

Global Unified Communication and Collaboration Market Customer Landscape

Who are the Major Unified Communication and Collaboration Market Vendors?

Vendors are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.

8x8.com - The company offers unified communication and collaboration such as 8x8 Connect. Also, under this segment, the company provides cloud-based voice, contact center, video, mobile and unified communications for businesses.

The report also includes detailed analyses of the competitive landscape of the market and information about 15 market vendors, including:

  • AT & T Inc.
  • Atos SE
  • Avaya Inc.
  • BT Group Plc
  • Cisco Systems Inc.
  • GoTo
  • Hewlett Packard Enterprise Co.
  • Huawei Technologies Co. Ltd.
  • Intrado Corp.
  • Microsoft Corp.
  • Mitel Networks Corp.
  • NEC Corp.
  • Nippon Telegraph and Telephone Corp.
  • RingCentral Inc.
  • Sangoma Technologies Corp.
  • Telefonaktiebolaget LM Ericsson

Qualitative and quantitative analysis of vendors has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize vendors as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize vendors as dominant, leading, strong, tentative, and weak.

What is the Fastest-Growing Segment in the Unified Communication And Collaboration Market?

The UCC market share growth by the enterprise collaboration segment will be significant during the forecast period. The growth of the wireless collaboration application segment stems from the increased demand for enterprise mobility due to the implementation of the BYOD policy across enterprises of all sizes. The need for mobility and access to e-mails has increased the demand for wireless e-mail server infrastructure. Such factors are expected to drive the growth of the segment in focus which is expected to propel the market growth during the forecast period.

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The enterprise collaboration segment was valued at USD 20.02 million in 2017 and continue to grow by 2021. SMEs are increasingly leveraging enterprise and consumer technology solutions to support communications and customers. These solutions enhance collaboration among employees, suppliers, and clients. In addition, these technologies are economical, simple to deploy, and powerful. E-mail, unified messaging, calendaring and instant messaging, mobile UC, and voicemail have become more accessible and quicker. Moreover, the companies seek tighter integration of collaborative applications such as e-mail and voicemail/unified messaging. Technavio expects a rise in the integration of specific collaborative applications (e-mail, calendaring, and social media) with business processes in a bid to bring more automation. The popularity of CEBPs has made businesses consider UC and C as a way to improve existing business processes. Thus the above factors will increase the UCC market growth during the forecast period.

Which are the Key Regions for the Unified Communication And Collaboration Market?

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North America is estimated to contribute 33% to the growth of the global UCC market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. The growing demand for unified communication and collaboration solutions across colleges and universities in North American countries is another factor that is augmenting the growth of the market in the region. The high adoption of smartphones and connected devices by students is encouraging colleges to digitalize the learning experience, thus fueling the growth of the unified communication and collaboration market in North America. Rising tuition fees are compelling many students to opt for distance learning. This is boosting the demand for unified communication and collaboration in North America, with universities and colleges offering MOOCs and distance education learning options. Moreover, the market in the region is expected to grow during the forecast period on account of rising investments and partnerships among key market players.

The outbreak of COVID-19 in 2020 propelled the growth of the market in North America. Owing to the vaccination drive in 2021, rising investments and partnerships among key market players, for instance, Avaya Inc. and RingCentral Inc., introduced a unified communication offering called Avaya Cloud Office by RingCentral, which is expected to propel the growth of the regional UCC market during the forecast period.

Segment Overview

The report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. 

  • Application Outlook (USD Million, 2017 - 2027)
    • Enterprise collaboration
    • Enterprise telephony
    • Contact center
  • End-user Outlook (USD Million, 2017 - 2027)
    • Enterprise
    • Government
  • Region Outlook (USD Million, 2017 - 2027)
    • North America
      • The U.S.
      • Canada
    • Europe
      • The U.K.
      • Germany
      • France
      • Rest of Europe
    • APAC
      • China
      • India
    • South America
      • Chile
      • Argentina
      • Brazil
    • Middle East & Africa
      • Saudi Arabia
      • South Africa
      • Rest of the Middle East & Africa

Unified Communication And Collaboration Market Scope

Report Coverage

Details

Page number

166

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 16.37%

Market growth 2023-2027

USD 71.06 million

Market structure

Fragmented

YoY growth 2022-2023(%)

13.89

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 33%

Key countries

US, China, Japan, UK, and Germany

Competitive landscape

 Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks

Key companies profiled

8x8 Inc., AT & T Inc., Atos SE, Avaya Inc., BT Group Plc, Cisco Systems Inc., GoTo, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., Intrado Corp., Microsoft Corp., Mitel Networks Corp., NEC Corp., Nippon Telegraph and Telephone Corp., RingCentral Inc., Sangoma Technologies Corp., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., Vonage Holdings Corp., Zoho Corp. Pvt. Ltd., and Zoom Video Communications Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Unified Communication And Collaboration Market Report?

  • CAGR of the market during the forecast period
  • Detailed information on factors that will drive the growth of the communication and collaboration market between 2023 and 2027
  • Precise estimation of the size of the unified communication and collaboration market size and its contribution to the parent market
  • Accurate predictions about upcoming trends and changes in consumer behavior
  • Growth of the market industry across North America, Europe, APAC, South America, and Middle East and Africa
  • Thorough analysis of the market’s competitive landscape and detailed information about vendors
  • Comprehensive analysis of factors that will challenge the growth of unified communication and collaboration market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Application
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 13: Market segments
  • 3.3 Market size 2022
    • 3.4 Market outlook: Forecast for 2022-2027
      • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
      • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
      • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

    4 Historic Market Size

    • 4.1 Global unified communication and collaboration market 2017 - 2021
      • Exhibit 18: Historic Market Size – Data Table on Global unified communication and collaboration market 2017 - 2021 ($ million)
    • 4.2 Application Segment Analysis 2017 - 2021
      • Exhibit 19: Historic Market Size – Application Segment 2017 - 2021 ($ million)
    • 4.3 End-user Segment Analysis 2017 - 2021
      • Exhibit 20: Historic Market Size – End-user Segment 2017 - 2021 ($ million)
    • 4.4 Geography Segment Analysis 2017 - 2021
      • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
    • 4.5 Country Segment Analysis 2017 - 2021
      • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)

    5 Five Forces Analysis

    • 5.1 Five forces summary
      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
    • 5.2 Bargaining power of buyers
      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
    • 5.3 Bargaining power of suppliers
      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
    • 5.4 Threat of new entrants
      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
    • 5.5 Threat of substitutes
      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
    • 5.6 Threat of rivalry
      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
    • 5.7 Market condition
      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

    6 Market Segmentation by Application

    • 6.1 Market segments
      • Exhibit 30: Chart on Application - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
    • 6.2 Comparison by Application
      • Exhibit 32: Chart on Comparison by Application
      • Exhibit 33: Data Table on Comparison by Application
    • 6.3 Enterprise collaboration - Market size and forecast 2022-2027
      • Exhibit 34: Chart on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
      • Exhibit 35: Data Table on Enterprise collaboration - Market size and forecast 2022-2027 ($ million)
      • Exhibit 36: Chart on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on Enterprise collaboration - Year-over-year growth 2022-2027 (%)
    • 6.4 Enterprise telephony - Market size and forecast 2022-2027
      • Exhibit 38: Chart on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
      • Exhibit 39: Data Table on Enterprise telephony - Market size and forecast 2022-2027 ($ million)
      • Exhibit 40: Chart on Enterprise telephony - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on Enterprise telephony - Year-over-year growth 2022-2027 (%)
    • 6.5 Contact center - Market size and forecast 2022-2027
      • Exhibit 42: Chart on Contact center - Market size and forecast 2022-2027 ($ million)
      • Exhibit 43: Data Table on Contact center - Market size and forecast 2022-2027 ($ million)
      • Exhibit 44: Chart on Contact center - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Contact center - Year-over-year growth 2022-2027 (%)
    • 6.6 Market opportunity by Application
      • Exhibit 46: Market opportunity by Application ($ million)

    7 Market Segmentation by End-user

    • 7.1 Market segments
      • Exhibit 47: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 48: Data Table on End-user - Market share 2022-2027 (%)
    • 7.2 Comparison by End-user
      • Exhibit 49: Chart on Comparison by End-user
      • Exhibit 50: Data Table on Comparison by End-user
    • 7.3 Enterprise - Market size and forecast 2022-2027
      • Exhibit 51: Chart on Enterprise - Market size and forecast 2022-2027 ($ million)
      • Exhibit 52: Data Table on Enterprise - Market size and forecast 2022-2027 ($ million)
      • Exhibit 53: Chart on Enterprise - Year-over-year growth 2022-2027 (%)
      • Exhibit 54: Data Table on Enterprise - Year-over-year growth 2022-2027 (%)
    • 7.4 Government - Market size and forecast 2022-2027
      • Exhibit 55: Chart on Government - Market size and forecast 2022-2027 ($ million)
      • Exhibit 56: Data Table on Government - Market size and forecast 2022-2027 ($ million)
      • Exhibit 57: Chart on Government - Year-over-year growth 2022-2027 (%)
      • Exhibit 58: Data Table on Government - Year-over-year growth 2022-2027 (%)
    • 7.5 Market opportunity by End-user
      • Exhibit 59: Market opportunity by End-user ($ million)

    8 Customer Landscape

    • 8.1 Customer landscape overview
      • Exhibit 60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation
      • Exhibit 61: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 62: Data Table on Market share by geography 2022-2027 (%)
    • 9.2 Geographic comparison
      • Exhibit 63: Chart on Geographic comparison
      • Exhibit 64: Data Table on Geographic comparison
    • 9.3 North America - Market size and forecast 2022-2027
      • Exhibit 65: Chart on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 66: Data Table on North America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 67: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 68: Data Table on North America - Year-over-year growth 2022-2027 (%)
    • 9.4 Europe - Market size and forecast 2022-2027
      • Exhibit 69: Chart on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 70: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
      • Exhibit 71: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 72: Data Table on Europe - Year-over-year growth 2022-2027 (%)
    • 9.5 APAC - Market size and forecast 2022-2027
      • Exhibit 73: Chart on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 74: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
      • Exhibit 75: Chart on APAC - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on APAC - Year-over-year growth 2022-2027 (%)
    • 9.6 South America - Market size and forecast 2022-2027
      • Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ million)
      • Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
    • 9.7 Middle East and Africa - Market size and forecast 2022-2027
      • Exhibit 81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
      • Exhibit 83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
    • 9.8 US - Market size and forecast 2022-2027
      • Exhibit 85: Chart on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 86: Data Table on US - Market size and forecast 2022-2027 ($ million)
      • Exhibit 87: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on US - Year-over-year growth 2022-2027 (%)
    • 9.9 China - Market size and forecast 2022-2027
      • Exhibit 89: Chart on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 90: Data Table on China - Market size and forecast 2022-2027 ($ million)
      • Exhibit 91: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on China - Year-over-year growth 2022-2027 (%)
    • 9.10 UK - Market size and forecast 2022-2027
      • Exhibit 93: Chart on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 94: Data Table on UK - Market size and forecast 2022-2027 ($ million)
      • Exhibit 95: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on UK - Year-over-year growth 2022-2027 (%)
    • 9.11 Germany - Market size and forecast 2022-2027
      • Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
      • Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
    • 9.12 Japan - Market size and forecast 2022-2027
      • Exhibit 101: Chart on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 102: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
      • Exhibit 103: Chart on Japan - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Japan - Year-over-year growth 2022-2027 (%)
    • 9.13 Market opportunity by geography
      • Exhibit 105: Market opportunity by geography ($ million)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers
      • 10.2 Market challenges
        • 10.3 Impact of drivers and challenges
          • Exhibit 106: Impact of drivers and challenges in 2022 and 2027
        • 10.4 Market trends

          11 Vendor Landscape

          • 11.1 Overview
            • 11.2 Vendor landscape
              • Exhibit 107: Overview on Criticality of inputs and Factors of differentiation
            • 11.3 Landscape disruption
              • Exhibit 108: Overview on factors of disruption
            • 11.4 Industry risks
              • Exhibit 109: Impact of key risks on business

            12 Vendor Analysis

            • 12.1 Vendors covered
              • Exhibit 110: Vendors covered
            • 12.2 Market positioning of vendors
              • Exhibit 111: Matrix on vendor position and classification
            • 12.3 8x8 Inc.
              • Exhibit 112: 8x8 Inc. - Overview
              • Exhibit 113: 8x8 Inc. - Product / Service
              • Exhibit 114: 8x8 Inc. - Key offerings
            • 12.4 AT and T Inc.
              • Exhibit 115: AT and T Inc. - Overview
              • Exhibit 116: AT and T Inc. - Business segments
              • Exhibit 117: AT and T Inc. - Key news
              • Exhibit 118: AT and T Inc. - Key offerings
              • Exhibit 119: AT and T Inc. - Segment focus
            • 12.5 Atos SE
              • Exhibit 120: Atos SE - Overview
              • Exhibit 121: Atos SE - Business segments
              • Exhibit 122: Atos SE - Key news
              • Exhibit 123: Atos SE - Key offerings
              • Exhibit 124: Atos SE - Segment focus
            • 12.6 Avaya Inc.
              • Exhibit 125: Avaya Inc. - Overview
              • Exhibit 126: Avaya Inc. - Business segments
              • Exhibit 127: Avaya Inc. - Key offerings
              • Exhibit 128: Avaya Inc. - Segment focus
            • 12.7 Cisco Systems Inc.
              • Exhibit 129: Cisco Systems Inc. - Overview
              • Exhibit 130: Cisco Systems Inc. - Business segments
              • Exhibit 131: Cisco Systems Inc. - Key news
              • Exhibit 132: Cisco Systems Inc. - Key offerings
              • Exhibit 133: Cisco Systems Inc. - Segment focus
            • 12.8 Hewlett Packard Enterprise Co.
              • Exhibit 134: Hewlett Packard Enterprise Co. - Overview
              • Exhibit 135: Hewlett Packard Enterprise Co. - Business segments
              • Exhibit 136: Hewlett Packard Enterprise Co. - Key news
              • Exhibit 137: Hewlett Packard Enterprise Co. - Key offerings
              • Exhibit 138: Hewlett Packard Enterprise Co. - Segment focus
            • 12.9 Huawei Technologies Co. Ltd.
              • Exhibit 139: Huawei Technologies Co. Ltd. - Overview
              • Exhibit 140: Huawei Technologies Co. Ltd. - Business segments
              • Exhibit 141: Huawei Technologies Co. Ltd. - Key news
              • Exhibit 142: Huawei Technologies Co. Ltd. - Key offerings
              • Exhibit 143: Huawei Technologies Co. Ltd. - Segment focus
            • 12.10 Microsoft Corp.
              • Exhibit 144: Microsoft Corp. - Overview
              • Exhibit 145: Microsoft Corp. - Business segments
              • Exhibit 146: Microsoft Corp. - Key news
              • Exhibit 147: Microsoft Corp. - Key offerings
              • Exhibit 148: Microsoft Corp. - Segment focus
            • 12.11 Mitel Networks Corp.
              • Exhibit 149: Mitel Networks Corp. - Overview
              • Exhibit 150: Mitel Networks Corp. - Product / Service
              • Exhibit 151: Mitel Networks Corp. - Key offerings
            • 12.12 NEC Corp.
              • Exhibit 152: NEC Corp. - Overview
              • Exhibit 153: NEC Corp. - Business segments
              • Exhibit 154: NEC Corp. - Key news
              • Exhibit 155: NEC Corp. - Key offerings
              • Exhibit 156: NEC Corp. - Segment focus
            • 12.13 RingCentral Inc.
              • Exhibit 157: RingCentral Inc. - Overview
              • Exhibit 158: RingCentral Inc. - Product / Service
              • Exhibit 159: RingCentral Inc. - Key offerings
            • 12.14 Sangoma Technologies Corp.
              • Exhibit 160: Sangoma Technologies Corp. - Overview
              • Exhibit 161: Sangoma Technologies Corp. - Product / Service
              • Exhibit 162: Sangoma Technologies Corp. - Key offerings
            • 12.15 Telefonaktiebolaget LM Ericsson
              • Exhibit 163: Telefonaktiebolaget LM Ericsson - Overview
              • Exhibit 164: Telefonaktiebolaget LM Ericsson - Business segments
              • Exhibit 165: Telefonaktiebolaget LM Ericsson - Key news
              • Exhibit 166: Telefonaktiebolaget LM Ericsson - Key offerings
              • Exhibit 167: Telefonaktiebolaget LM Ericsson - Segment focus
            • 12.16 Verizon Communications Inc.
              • Exhibit 168: Verizon Communications Inc. - Overview
              • Exhibit 169: Verizon Communications Inc. - Business segments
              • Exhibit 170: Verizon Communications Inc. - Key offerings
              • Exhibit 171: Verizon Communications Inc. - Segment focus
            • 12.17 Zoom Video Communications Inc.
              • Exhibit 172: Zoom Video Communications Inc. - Overview
              • Exhibit 173: Zoom Video Communications Inc. - Product / Service
              • Exhibit 174: Zoom Video Communications Inc. - Key offerings

            13 Appendix

            • 13.1 Scope of the report
              • 13.2 Inclusions and exclusions checklist
                • Exhibit 175: Inclusions checklist
                • Exhibit 176: Exclusions checklist
              • 13.3 Currency conversion rates for US$
                • Exhibit 177: Currency conversion rates for US$
              • 13.4 Research methodology
                • Exhibit 178: Research methodology
                • Exhibit 179: Validation techniques employed for market sizing
                • Exhibit 180: Information sources
              • 13.5 List of abbreviations
                • Exhibit 181: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              INFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases

              DATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts

              REPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape

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              Key Questions Answered

              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?

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