Business Process Outsourcing Market 2023-2027

Business Process Outsourcing Market 2023-2027

  • An overview of market size, comparing historic market values with future estimates
  • An in-depth analysis of segmentation by End-user and Geography
  • A detailed understanding of current market dynamics and growth opportunities
  • An overview of competitive intelligence, with key developments and growth strategies of major players
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1. Introduction

1.1 Research Objective and Market Definition

1.2 Scope of Report

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1.1 Research Objective and Market Definition

Research Objective


  • To define, describe and forecast the global market for Business Process Outsourcing on the basis of region (along with additional breakdowns for select relevant national level markets), End-user and Business Segment.
  • To provide in-depth information (facts and figures) concerning the major factors influencing the progress of the market (benefits and industry-specific challenges) with respect to specific growth trends, upcoming technologies, prospects and contributions to the overall market.
  • To forecast the size of market segments in all the regions studied.
  • To strategically profile the major players and broadly analyze their market shares and core competencies in the global market.
  • To track and analyze competitive developments such as joint ventures, mergers and acquisitions, new product development, expansions, and research and development activities in the global market for Business Process Outsourcing

Market Definition


  • Business process outsourcing (BPO) refers to the outsourcing of a business process or processes by a company to a third-party service provider
  • The processes can be related to finance, HR, accounts, and technical support for customers.
  • Outsourcing helps a company save costs and focus on core activities.

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1.2 Scope of Report

Scope of Report


  • This report covers the technological, economic and business considerations of the Business Process Outsourcing industry with analyses and forecasts provided for global markets. Included in the report are descriptions of market forces relevant to the industry and their areas of application.​
  • Global markets are presented by End-user of Business Process Outsourcing along with growth forecasts through 2027. Estimates on sales values are based on the price in the supply chain at which the media are procured by filter fabricators or filtration system manufacturers. ​
  • Market-driving forces and industry structure are examined. International aspects are analyzed for all world End-user and Business Segment of Business Process Outsourcing . Brief profiles of major global manufacturers are presented.
  • This report considers the impact of COVID-19. In 2020, the growth rate of every industry across the world was impacted by the pandemic, and thus the Business Process Outsourcing market has also been indirectly affected. The market is, however, expected to bounce back in 2022, due to the relief packages or disaster aid packages provided by various governments to boost their economies.

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2. Market Landscape

2.1 Market Overviews

2.2 Market Characteristics

2.3 Market Sizing

2.4 Porter’s Five Summary & Analysis

2.5 Driver, Trend & Challenges

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2.1 Market Overviews

  • The report provides a forecast and historical analysis for the global Business Process Outsourcing with precise giving information on countries involved during the 2023-2027 period. The market is expected to grow at a CAGR of 6.5% by 2027.
  • Our reports covers in-depth forecast and historical geographical analysis with major region as North America, South America, Europe, Asia Pacific (APAC), and Middle East and Africa (MEA) with South America showing the highest share.​
  • The market is Fragmented with several played involved and expected to change the market structure if the industry consolidation or some vendor exit from the market.
  • To assess the supply side and the demand side challenges faced by vendors in the market, the interplay of inputs for vendors with the differentiated product and service outputs as presented to the customer are analyzed. The most important inputs for vendors in the global test new series market are capex and technology.​

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2.2 Market Characteristics

The reports include market characteristics that has been analyzed considering:


  • The Lifecycle stage of the market is clearly defined from –Innovation to growth and maturity.​
  • The market is shown as Fragmented in 2017 and followed same as fragmented in 2027​
  • Our reports also talk in detailed about the external factors affecting the market in 2017 and also for the forecast of 2027 such as Regulatory control and Disruption threat are two major factors. Furthermost we also major the impact on the market such as high, medium or low in forecast period of 2023-2027​

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2.3 Market Sizing

Business process outsourcing (BPO) refers to the outsourcing of a business process or processes by a company to a third-party service provider. The processes can be related to finance, HR, accounts, and technical support for customers. Outsourcing helps a company save costs and focus on core activities.

  • Technavio reports elaborately highlights the historic market size from 2017 to 2022. Furthermost we also provide the forecast till 2027 with in-depth market share and their CAGR.​
  • We also have 10+ specific vendor with their key offering and product/service segments in specific.​​

Chart on Global - Market size and forecast 2022-2027 (USD billion)

Historic Data 2017 - 2021 (USD billion ) Forecasted Data 2022 - 2027 (USD billion )





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2.4 Porter’s Five Summary & Analysis

Five Forces Summary- Comparison between 2022-2027

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Five Force Analysis


Bargaining Power Of Buyers

Bargaining Power Of Suppliers
  • Number of vendors that offer the product or service
  • Product or service differentiation
  • Purchase volumes of buyers
  • Variations in the cost of products or services provided by vendors
  • Criticality of the product or service for buyers
  • Availability of substitute products or services
  • Buyers’ ability to switch to a substitute product or service
  • Impact of product or service quality on the output of buyers
  • Threat of backward integration by buyers
  • Number of suppliers that offer the product or service
  • Product or service differentiation
  • Purchase volume of vendors
  • Variations in the cost of products or services provided by suppliers
  • Criticality of the product or service for vendors
  • Availability of substitute products or services
  • Vendors’ ability to switch to a substitute product or service
  • Impact of product or service quality on the output of vendors
  • Threat of forward integration by suppliers
  • Supplier dependency on industry

Threat Of New Entrants

Threat of substitutes

Threat Of Rivalry
  • Economies of scale of established vendors
  • Product or service differentiation
  • Capital requirements
  • Access to distribution channels
  • Regulatory control
  • Availability of substitutes
  • Buyers’ cost of switching to substitutes
  • Relative price performance of substitutes
  • Buyer propensity to shift to substitutes
  • Differentiation of substitutes
  • Number of vendors
  • Parity across vendors in terms of size and power
  • Industry growth stage
  • Product or service differentiation
  • Cost of switching products or services
  • Fixed costs
  • Overcapacity and price reduction
  • Exit barriers

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3. Market Segmentation

3.1 End-user

3.1.2 IT and telecommunication

3.2 Geographic Segmentation

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3.1 End-user

  • The Market is divided into different segment such as End-user, Business Segment and Geography .The End-user is further segmented into, IT and telecommunication, BFSI, Retail, Healthcare, and Others.

Graph on End-user - Market share 2017 - 2021 (%)

IT and telecommunication BFSI Retail Healthcare Others


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3.1.2 IT and telecommunication

  • Market Size & Forecast 2022 - 2027 with Historic data analysis from 2017 - 2021.
  • This segment has captured most of the market share of the global BPO market
  • The growth of this segment can be attributed to technological advances, fast growth in data traffic, and growing demand for digital content and communication by consumers
  • The telecom services industry is expected to witness steady growth with the advent of the 5G spectrum
  • Several telecom organizations focus on developing and launching 5G-related products and services
  • For instance, Bharti Airtel Limited, an Indian multinational telecommunications services company, and Tech Mahindra, an Indian multinational information technology and BPO services provider, announced a strategic partnership in March 2022 to jointly develop and market enterprise-grade digital solutions across 5G, private networks, and cloud, with the goal of expanding their service offerings to clients throughout industries such as automobiles, aviation, ports, utilities, chemicals, oil and gas, and others
  • Telecom and IT organizations outsource their customer relationship management functions to service providers to focus on their key offerings
  • Running business processes requires high investments in setting up and maintaining infrastructure
  • Organizations in the IT and telecom sector are constantly outsourcing their customer query management and other operations to service providers to reduce turnaround times and enhance customer services
  • Thus, this segment is expected to register growth because of the increasing demand for outsourcing customer support services
  • Technologies such as RPA, ML, and AI are automating processes to achieve operational excellence, which will fuel the demand for BPO during the forecast period.

IT and telecommunication - Market size and forecast 2017 - 2027 (USD Billion)

2017: USD 76.89 Billion

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3.2 Geographic Segmentation

  • Technavio reports covers the major region contributing to the market growth such as North America, Europe, APAC, Middle East and Africa and South America.
  • The region market share is widely explained from 2017 to 2027 along with highest region contributor mentioned in our reports.​
  • Furthermost our reports explain pandemic impact of the region on the market.​

Market share by geography % (USD Billion)




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3.3.1 North America

  • North America has always been a lucrative market for BPO, especially in the IT sector, as North America is an early adopter of advanced technologies.
  • The strong presence and penetration of top vendors fuel the market growth in North America.
  • Thus, it is beneficial to outsource operations to countries with lower income taxes.
  • For instance, the US is also one of the main consumers of Indias ITES-BPO services, with approximately 66% share of the market..

Chart on North America - Market size and forecast 2017 - 2027 (USD billion)

2017: USD 75.69 Billion

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3.3.2 North America - US

  • Our reports elaborate the region wise growth in North America. US being the largest country sharing in market size for the forecast period 2022 - 2027.​
  • The chart provide the historical and forecast of CAGR and the incremental growth value for the 2017 - 2027 period.​

US - Year-over-year growth 2017 - 2027 period.​ (%)

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4. Customer Landscape

4.1 Customer Landscape Overview

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4.1 Customer Landscape Overview

Exclusively research on Customer Landscape​

  • Technavio analysts has done in depth research on Customer Landscape which covers the Life stages, adoption rate and key purchase factors along with drivers impact on price sensitivity.
  • Furthermost our reports provide a detailed Lifecycle stages from innovation to laggards and their region wise adoption rates for the forecast period of 2023-2027

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5. Competitive Landscape

5.1 Vendor Covered

5.2 Vendor Positioning

5.2.1 Nttdata com

5.2.2 Overview on factors of disruption

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5.1 Vendors Covered

  • Vendors are included in the report based on their offerings in the global test new series market. They are identified based on their revenues, market dominance, geographical presence, product portfolio, and financials. 20 important vendors in the global test new series market have been covered in this report.
  • For all the 20 vendors, the revenue from the global test new series market contributes to the overall revenue of the vendor but is not a key component of the vendors' revenue and hence all vendors have been classified as contributing on the influence index.
  • Majority of the vendors covered are classified as contributing on the influence index, changes in the market dynamics may not significantly impact the business prospects of vendors in the global test new series market.

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5.2 Vendor Positioning

Exclusively research by Technavio

  • Technavio analysts provided the matrix showing the market  positioning and the classification  of this market.
  • The majority of the vendors covered are classified as contributing on the influence index, changes in the market dynamics may not significantly impact the business prospects of vendors in the global test new series market.

1: Accenture Plc11: Infosys Ltd.
2: Alight Solutions LLC12: International Business Machines Corp.
3: Amdocs Ltd13: NEC Corp.
4: Anderson Business Solutions Pvt. Ltd.14: NTT DATA Corp.
5: Automatic Data Processing Inc15: Oracle Corp.
6: Capgemini Service SAS16: Sykes Enterprises Inc.
7: Cognizant Technology Solutions Corp.17: Tata Consultancy Services Ltd.
8: Concentrix Corp.18: Tech Mahindra Ltd
9: Deloitte Touche Tohmatsu Ltd.19: Wipro Ltd.
10: HCL Technologies Ltd.20: WNS Holdings Ltd.

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5.2.1 Nttdata com




Single Operating Segment

Under this segment, the company offers IT and business services such as consulting, industry solutions, business process services, IT modernization and managed services.

Key Offering - Business process outsourcing

The company offers solutions for business process outsourcing that enhances the products and services and manages talent shortages while keeping the operating costs low.

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5.2.2 Overview on factors of disruption

The potential for the disruption of the market landscape was moderate in 2022, and its threat is expected to remain unchanged by 2027.


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6. Research Methodology

6.1 Research Approach

6.2 Information Sources

6.3 Validation Techniques

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6.1 Research Approach

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6.2 Information Sources

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6.3 Validation Techniques

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7. Appendix

7.1 Key Questions Answered

7.2 TOC & LOE

7.3 Customization Available

7.4 About Technavio

7.5 Disclaimer

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7.1 Key Questions Answered

Market Analysis


  • What are the key drivers, inhibitors, and trends in the Business Process Outsourcing market?
  • How do the five forces impact the market?
  • What are the adoption rates of  Business Process Outsourcing in different regions?
  • What are the factors influencing buyers’ price sensitivity?

Technavio's Exclusive Insights


  • What are the factors considered by buyers when purchasing  Business Process Outsourcing
  • What is the criticality of inputs for vendors?
  • What are the factors of differentiation for vendors?
  • What are the disruptive sources in the market?
  • What are the factors driving disruption?
  • What is the threat of disruption?

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7.2 TOC & LOE

1 Executive Summary

  • 1.1 Market overview

    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Market Segmentation by Business Segment
    • Exhibit 07: Executive Summary – Chart on Incremental Growth
    • Exhibit 08: Executive Summary – Data Table on Incremental Growth
    • Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem

    • Exhibit 10: Parent market
    • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition

    • Exhibit 12: Offerings of vendors included in the market definition

  • 3.2 Market segment analysis

    • Exhibit 13: Market segments

  • 3.3 Market size 2022

  • 3.4 Market outlook: Forecast for 2022-2027

    • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
    • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
    • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
    • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global business process outsourcing market 2017 - 2021

    • Exhibit 18: Historic Market Size – Data Table on Global business process outsourcing market 2017 - 2021 ($ billion)

  • 4.2 End-user Segment Analysis 2017 - 2021

    • Exhibit 19: Historic Market Size – End-user Segment 2017 - 2021 ($ billion)

  • 4.3 Organization size Segment Analysis 2017 - 2021

    • Exhibit 20: Historic Market Size – Organization size Segment 2017 - 2021 ($ billion)

  • 4.4 Geography Segment Analysis 2017 - 2021

    • Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)

  • 4.5 Country Segment Analysis 2017 - 2021

    • Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

    • 5 Five Forces Analysis

    • 5.1 Five forces summary

      • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027

    • 5.2 Bargaining power of buyers

      • Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027

    • 5.3 Bargaining power of suppliers

      • Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027

    • 5.4 Threat of new entrants

      • Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027

    • 5.5 Threat of substitutes

      • Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027

    • 5.6 Threat of rivalry

      • Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027

    • 5.7 Market condition

      • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027









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    6 Market Segmentation by End-user

    • 6.1 Market segments

      • Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
      • Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)

    • 6.2 Comparison by End-user

      • Exhibit 32: Chart on Comparison by End-user
      • Exhibit 33: Data Table on Comparison by End-user

    • 6.3 IT and telecommunication - Market size and forecast 2022-2027

      • Exhibit 34: Chart on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 35: Data Table on IT and telecommunication - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 36: Chart on IT and telecommunication - Year-over-year growth 2022-2027 (%)
      • Exhibit 37: Data Table on IT and telecommunication - Year-over-year growth 2022-2027 (%)

    • 6.4 BFSI - Market size and forecast 2022-2027

      • Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
      • Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)

    • 6.5 Retail - Market size and forecast 2022-2027

      • Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
      • Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)

    • 6.6 Healthcare - Market size and forecast 2022-2027

      • Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
      • Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)

    • 6.7 Others - Market size and forecast 2022-2027

      • Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
      • Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)

    • 6.8 Market opportunity by End-user

      • Exhibit 54: Market opportunity by End-user ($ billion)

    7 Market Segmentation by Business Segment

    • 7.1 Market segments

      • Exhibit 55: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%)
      • Exhibit 56: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%)

    • 7.2 Comparison by Market Segmentation by Business Segment

      • Exhibit 57: Chart on Comparison by Market Segmentation by Business Segment
      • Exhibit 58: Data Table on Comparison by Market Segmentation by Business Segment

    • 7.3 Large enterprises - Market size and forecast 2022-2027

      • Exhibit 59: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 60: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 61: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
      • Exhibit 62: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)

    • 7.4 SMEs - Market size and forecast 2022-2027

      • Exhibit 63: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 64: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 65: Chart on SMEs - Year-over-year growth 2022-2027 (%)
      • Exhibit 66: Data Table on SMEs - Year-over-year growth 2022-2027 (%)

    • 7.5 Market opportunity by Market Segmentation by Business Segment

      • Exhibit 67: Market opportunity by Market Segmentation by Business Segment ($ billion)

    8 Customer Landscape

    • 8.1 Customer landscape overview

      • Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    9 Geographic Landscape

    • 9.1 Geographic segmentation

      • Exhibit 69: Chart on Market share by geography 2022-2027 (%)
      • Exhibit 70: Data Table on Market share by geography 2022-2027 (%)

    • 9.2 Geographic comparison

      • Exhibit 71: Chart on Geographic comparison
      • Exhibit 72: Data Table on Geographic comparison

    • 9.3 North America - Market size and forecast 2022-2027

      • Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
      • Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)

    • 9.4 Europe - Market size and forecast 2022-2027

      • Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
      • Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)

    • 9.5 APAC - Market size and forecast 2022-2027

  • Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
  • Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)

    • 9.6 Middle East and Africa - Market size and forecast 2022-2027

      • Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
      • Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)

    • 9.7 South America - Market size and forecast 2022-2027

      • Exhibit 89: Chart on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 90: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 91: Chart on South America - Year-over-year growth 2022-2027 (%)
      • Exhibit 92: Data Table on South America - Year-over-year growth 2022-2027 (%)

    • 9.8 US - Market size and forecast 2022-2027

      • Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
      • Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)

    • 9.9 UK - Market size and forecast 2022-2027

      • Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
      • Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)

    • 9.10 Germany - Market size and forecast 2022-2027

      • Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
      • Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)

    • 9.11 China - Market size and forecast 2022-2027

      • Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
      • Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)

    • 9.12 India - Market size and forecast 2022-2027

      • Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ billion)
      • Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
      • Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)

    • 9.13 Market opportunity by geography

      • Exhibit 113: Market opportunity by geography ($ billion)

    10 Drivers, Challenges, and Trends

    • 10.1 Market drivers

    • 10.2 Market challenges

    • 10.3 Impact of drivers and challenges

      • Exhibit 114: Impact of drivers and challenges in 2022 and 2027

    • 10.4 Market trends

    11 Vendor Landscape

    • 11.1 Overview

    • 11.2 Vendor landscape

      • Exhibit 115: Overview on Criticality of inputs and Factors of differentiation

    • 11.3 Landscape disruption

      • Exhibit 116: Overview on factors of disruption

    • 11.4 Industry risks

      • Exhibit 117: Impact of key risks on business












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    12 Vendor Analysis

    • 12.1 Vendors covered

      • Exhibit 118: Vendors covered

    • 12.2 Market positioning of vendors

      • Exhibit 119: Matrix on vendor position and classification

    • 12.3 Accenture Plc

      • Exhibit 120: Accenture Plc - Overview
      • Exhibit 121: Accenture Plc - Business segments
      • Exhibit 122: Accenture Plc - Key news
      • Exhibit 123: Accenture Plc - Key offerings
      • Exhibit 124: Accenture Plc - Segment focus

    • 12.4 Automatic Data Processing Inc

      • Exhibit 125: Automatic Data Processing Inc - Overview
      • Exhibit 126: Automatic Data Processing Inc - Business segments
      • Exhibit 127: Automatic Data Processing Inc - Key news
      • Exhibit 128: Automatic Data Processing Inc - Key offerings
      • Exhibit 129: Automatic Data Processing Inc - Segment focus

    • 12.5 Capgemini Service SAS

      • Exhibit 130: Capgemini Service SAS - Overview
      • Exhibit 131: Capgemini Service SAS - Business segments
      • Exhibit 132: Capgemini Service SAS - Key news
      • Exhibit 133: Capgemini Service SAS - Key offerings
      • Exhibit 134: Capgemini Service SAS - Segment focus

    • 12.6 Concentrix Corp.

      • Exhibit 135: Concentrix Corp. - Overview
      • Exhibit 136: Concentrix Corp. - Product / Service
      • Exhibit 137: Concentrix Corp. - Key offerings

    • 12.7 Deloitte Touche Tohmatsu Ltd.

      • Exhibit 138: Deloitte Touche Tohmatsu Ltd. - Overview
      • Exhibit 139: Deloitte Touche Tohmatsu Ltd. - Business segments
      • Exhibit 140: Deloitte Touche Tohmatsu Ltd. - Key offerings
      • Exhibit 141: Deloitte Touche Tohmatsu Ltd. - Segment focus

    • 12.8 HCL Technologies Ltd.

      • Exhibit 142: HCL Technologies Ltd. - Overview
      • Exhibit 143: HCL Technologies Ltd. - Business segments
      • Exhibit 144: HCL Technologies Ltd. - Key offerings
      • Exhibit 145: HCL Technologies Ltd. - Segment focus

    • 12.9 Infosys Ltd.

      • Exhibit 146: Infosys Ltd. - Overview
      • Exhibit 147: Infosys Ltd. - Business segments
      • Exhibit 148: Infosys Ltd. - Key news
      • Exhibit 149: Infosys Ltd. - Key offerings
      • Exhibit 150: Infosys Ltd. - Segment focus

    • 12.10 International Business Machines Corp.

      • Exhibit 151: International Business Machines Corp. - Overview
      • Exhibit 152: International Business Machines Corp. - Business segments
      • Exhibit 153: International Business Machines Corp. - Key news
      • Exhibit 154: International Business Machines Corp. - Key offerings
      • Exhibit 155: International Business Machines Corp. - Segment focus

    • 12.11 NEC Corp.

      • Exhibit 156: NEC Corp. - Overview
      • Exhibit 157: NEC Corp. - Business segments
      • Exhibit 158: NEC Corp. - Key news
      • Exhibit 159: NEC Corp. - Key offerings
      • Exhibit 160: NEC Corp. - Segment focus

    • 12.12 NTT DATA Corp.

      • Exhibit 161: NTT DATA Corp. - Overview
      • Exhibit 162: NTT DATA Corp. - Product / Service
      • Exhibit 163: NTT DATA Corp. - Key offerings

    • 12.13 Oracle Corp.

  • Exhibit 164: Oracle Corp. - Overview
  • Exhibit 165: Oracle Corp. - Business segments
  • Exhibit 166: Oracle Corp. - Key news
  • Exhibit 167: Oracle Corp. - Key offerings
  • Exhibit 168: Oracle Corp. - Segment focus

    • 12.14 Tata Consultancy Services Ltd.

      • Exhibit 169: Tata Consultancy Services Ltd. - Overview
      • Exhibit 170: Tata Consultancy Services Ltd. - Business segments
      • Exhibit 171: Tata Consultancy Services Ltd. - Key news
      • Exhibit 172: Tata Consultancy Services Ltd. - Key offerings
      • Exhibit 173: Tata Consultancy Services Ltd. - Segment focus

    • 12.15 Tech Mahindra Ltd

      • Exhibit 174: Tech Mahindra Ltd - Overview
      • Exhibit 175: Tech Mahindra Ltd - Business segments
      • Exhibit 176: Tech Mahindra Ltd - Key offerings
      • Exhibit 177: Tech Mahindra Ltd - Segment focus

    • 12.16 Wipro Ltd.

      • Exhibit 178: Wipro Ltd. - Overview
      • Exhibit 179: Wipro Ltd. - Business segments
      • Exhibit 180: Wipro Ltd. - Key news
      • Exhibit 181: Wipro Ltd. - Key offerings
      • Exhibit 182: Wipro Ltd. - Segment focus

    • 12.17 WNS Holdings Ltd.

      • Exhibit 183: WNS Holdings Ltd. - Overview
      • Exhibit 184: WNS Holdings Ltd. - Business segments
      • Exhibit 185: WNS Holdings Ltd. - Key offerings
      • Exhibit 186: WNS Holdings Ltd. - Segment focus

    13 Appendix

    • 13.1 Scope of the report

    • 13.2 Inclusions and exclusions checklist

      • Exhibit 187: Inclusions checklist
      • Exhibit 188: Exclusions checklist

    • 13.3 Currency conversion rates for US$

      • Exhibit 189: Currency conversion rates for US$

    • 13.4 Research methodology

      • Exhibit 190: Research methodology
      • Exhibit 191: Validation techniques employed for market sizing
      • Exhibit 192: Information sources

    • 13.5 List of abbreviations

      • Exhibit 193: List of abbreviations

    • Engineering and Research and Development Services












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