1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Component
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
- 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- 2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
- 2.3 Factors of disruption
- Overview on factors of disruption
- 2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
- 3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
- 3.2 Market characteristics
- Market characteristics analysis
4 Market Sizing
- 4.1 Market definition
- Offerings of companies included in the market definition
- 4.2 Market segment analysis
- 4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
- 5.1 Global CCaaS Market 2019 - 2023
- Historic Market Size - Data Table on Global CCaaS Market 2019 - 2023 ($ million)
- 5.2 Component segment analysis 2019 - 2023
- Historic Market Size - Component Segment 2019 - 2023 ($ million)
- 5.3 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
- 5.4 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
- 5.5 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Qualitative Analysis
- 6.1 Impact of AI in the global CCaaS market
7 Five Forces Analysis
- 7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
- 7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
- 7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
- 7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
- 7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
- 7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
- 7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by Component
- 8.1 Market segments
- Chart on Component - Market share (2024-2029) (%)
- Data Table on Component - Market share (2024-2029) (%)
- 8.2 Comparison by Component
- Chart on Comparison by Component
- Data Table on Comparison by Component
- 8.3 Solutions - Market size and forecast (2024-2029)
- Chart on Solutions - Market size and forecast (2024-2029) ($ million)
- Data Table on Solutions - Market size and forecast (2024-2029) ($ million)
- Chart on Solutions - Year-over-year growth (2024-2029) (%)
- Data Table on Solutions - Year-over-year growth (2024-2029) (%)
- 8.4 Services - Market size and forecast (2024-2029)
- Chart on Services - Market size and forecast (2024-2029) ($ million)
- Data Table on Services - Market size and forecast (2024-2029) ($ million)
- Chart on Services - Year-over-year growth (2024-2029) (%)
- Data Table on Services - Year-over-year growth (2024-2029) (%)
- 8.5 Market opportunity by Component
- Market opportunity by Component ($ million)
- Data Table on Market opportunity by Component ($ million)
9 Market Segmentation by End-user
- 9.1 Market segments
- Chart on End-user - Market share (2024-2029) (%)
- Data Table on End-user - Market share (2024-2029) (%)
- 9.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
- 9.3 BFSI - Market size and forecast (2024-2029)
- Chart on BFSI - Market size and forecast (2024-2029) ($ million)
- Data Table on BFSI - Market size and forecast (2024-2029) ($ million)
- Chart on BFSI - Year-over-year growth (2024-2029) (%)
- Data Table on BFSI - Year-over-year growth (2024-2029) (%)
- 9.4 IT and telecom - Market size and forecast (2024-2029)
- Chart on IT and telecom - Market size and forecast (2024-2029) ($ million)
- Data Table on IT and telecom - Market size and forecast (2024-2029) ($ million)
- Chart on IT and telecom - Year-over-year growth (2024-2029) (%)
- Data Table on IT and telecom - Year-over-year growth (2024-2029) (%)
- 9.5 Consumer goods and retail - Market size and forecast (2024-2029)
- Chart on Consumer goods and retail - Market size and forecast (2024-2029) ($ million)
- Data Table on Consumer goods and retail - Market size and forecast (2024-2029) ($ million)
- Chart on Consumer goods and retail - Year-over-year growth (2024-2029) (%)
- Data Table on Consumer goods and retail - Year-over-year growth (2024-2029) (%)
- 9.6 Healthcare - Market size and forecast (2024-2029)
- Chart on Healthcare - Market size and forecast (2024-2029) ($ million)
- Data Table on Healthcare - Market size and forecast (2024-2029) ($ million)
- Chart on Healthcare - Year-over-year growth (2024-2029) (%)
- Data Table on Healthcare - Year-over-year growth (2024-2029) (%)
- 9.7 Others - Market size and forecast (2024-2029)
- Chart on Others - Market size and forecast (2024-2029) ($ million)
- Data Table on Others - Market size and forecast (2024-2029) ($ million)
- Chart on Others - Year-over-year growth (2024-2029) (%)
- Data Table on Others - Year-over-year growth (2024-2029) (%)
- 9.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)
10 Market Segmentation by Enterprise Size
- 10.1 Market segments
- Chart on Enterprise Size - Market share (2024-2029) (%)
- Data Table on Enterprise Size - Market share (2024-2029) (%)
- 10.2 Comparison by Enterprise Size
- Chart on Comparison by Enterprise Size
- Data Table on Comparison by Enterprise Size
- 10.3 Large Enterprises - Market size and forecast (2024-2029)
- Chart on Large Enterprises - Market size and forecast (2024-2029) ($ million)
- Data Table on Large Enterprises - Market size and forecast (2024-2029) ($ million)
- Chart on Large Enterprises - Year-over-year growth (2024-2029) (%)
- Data Table on Large Enterprises - Year-over-year growth (2024-2029) (%)
- 10.4 Small & Medium Enterprises - Market size and forecast (2024-2029)
- Chart on Small & Medium Enterprises - Market size and forecast (2024-2029) ($ million)
- Data Table on Small & Medium Enterprises - Market size and forecast (2024-2029) ($ million)
- Chart on Small & Medium Enterprises - Year-over-year growth (2024-2029) (%)
- Data Table on Small & Medium Enterprises - Year-over-year growth (2024-2029) (%)
- 10.5 Market opportunity by Enterprise Size
- Market opportunity by Enterprise Size ($ million)
- Data Table on Market opportunity by Enterprise Size ($ million)
11 Market Segmentation by Functionality
- 11.1 Market segments
- Chart on Functionality - Market share (2024-2029) (%)
- Data Table on Functionality - Market share (2024-2029) (%)
- Chart on Dialer - Market size and forecast (2024-2029) ($ million)
- Data Table on Dialer - Market size and forecast (2024-2029) ($ million)
- Chart on Dialer - Year-over-year growth (2024-2029) (%)
- Data Table on Dialer - Year-over-year growth (2024-2029) (%)
- 11.2 Comparison by Functionality
- Chart on Comparison by Functionality
- Data Table on Comparison by Functionality
- Market opportunity by Functionality ($ million)
- Data Table on Market opportunity by Functionality ($ million)
- 11.3 Automatic Call Distribution (ACD) - Market size and forecast (2024-2029)
- Chart on Automatic Call Distribution (ACD) - Market size and forecast (2024-2029) ($ million)
- Data Table on Automatic Call Distribution (ACD) - Market size and forecast (2024-2029) ($ million)
- Chart on Automatic Call Distribution (ACD) - Year-over-year growth (2024-2029) (%)
- Data Table on Automatic Call Distribution (ACD) - Year-over-year growth (2024-2029) (%)
- 11.4 Call Recording - Market size and forecast (2024-2029)
- Chart on Call Recording - Market size and forecast (2024-2029) ($ million)
- Data Table on Call Recording - Market size and forecast (2024-2029) ($ million)
- Chart on Call Recording - Year-over-year growth (2024-2029) (%)
- Data Table on Call Recording - Year-over-year growth (2024-2029) (%)
- 11.5 Customer Collaboration - Market size and forecast (2024-2029)
- Chart on Customer Collaboration - Market size and forecast (2024-2029) ($ million)
- Data Table on Customer Collaboration - Market size and forecast (2024-2029) ($ million)
- Chart on Customer Collaboration - Year-over-year growth (2024-2029) (%)
- Data Table on Customer Collaboration - Year-over-year growth (2024-2029) (%)
- 11.6 Interactive Voice Response (IVR) - Market size and forecast (2024-2029)
- Chart on Interactive Voice Response (IVR) - Market size and forecast (2024-2029) ($ million)
- Data Table on Interactive Voice Response (IVR) - Market size and forecast (2024-2029) ($ million)
- Chart on Interactive Voice Response (IVR) - Year-over-year growth (2024-2029) (%)
- Data Table on Interactive Voice Response (IVR) - Year-over-year growth (2024-2029) (%)
- 11.7 Workforce Optimization - Market size and forecast (2024-2029)
- Chart on Workforce Optimization - Market size and forecast (2024-2029) ($ million)
- Data Table on Workforce Optimization - Market size and forecast (2024-2029) ($ million)
- Chart on Workforce Optimization - Year-over-year growth (2024-2029) (%)
- Data Table on Workforce Optimization - Year-over-year growth (2024-2029) (%)
- 11.8 Reporting & Analytics - Market size and forecast (2024-2029)
- Chart on Reporting & Analytics - Market size and forecast (2024-2029) ($ million)
- Data Table on Reporting & Analytics - Market size and forecast (2024-2029) ($ million)
- Chart on Reporting & Analytics - Year-over-year growth (2024-2029) (%)
- Data Table on Reporting & Analytics - Year-over-year growth (2024-2029) (%)
- 11.9 Computer Telephony Integration (CTI) - Market size and forecast (2024-2029)
- Chart on Computer Telephony Integration (CTI) - Market size and forecast (2024-2029) ($ million)
- Data Table on Computer Telephony Integration (CTI) - Market size and forecast (2024-2029) ($ million)
- Chart on Computer Telephony Integration (CTI) - Year-over-year growth (2024-2029) (%)
- Data Table on Computer Telephony Integration (CTI) - Year-over-year growth (2024-2029) (%)
12 Market Segmentation by Deployment Type
- 12.1 Market segments
- Chart on Deployment Type - Market share (2024-2029) (%)
- Data Table on Deployment Type - Market share (2024-2029) (%)
- 12.2 Comparison by Deployment Type
- Chart on Comparison by Deployment Type
- Data Table on Comparison by Deployment Type
- 12.3 Cloud - Market size and forecast (2024-2029)
- Chart on Cloud - Market size and forecast (2024-2029) ($ million)
- Data Table on Cloud - Market size and forecast (2024-2029) ($ million)
- Chart on Cloud - Year-over-year growth (2024-2029) (%)
- Data Table on Cloud - Year-over-year growth (2024-2029) (%)
- 12.4 Hybrid - Market size and forecast (2024-2029)
- Chart on Hybrid - Market size and forecast (2024-2029) ($ million)
- Data Table on Hybrid - Market size and forecast (2024-2029) ($ million)
- Chart on Hybrid - Year-over-year growth (2024-2029) (%)
- Data Table on Hybrid - Year-over-year growth (2024-2029) (%)
- 12.5 Market opportunity by Deployment Type
- Market opportunity by Deployment Type ($ million)
- Data Table on Market opportunity by Deployment Type ($ million)
13 Customer Landscape
- 13.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
14 Geographic Landscape
- 14.1 Geographic segmentation
- Chart on Market share by geography 2024-2029 (%)
- Data Table on Market share by geography 2024-2029 (%)
- 14.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
- 14.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)
- 14.4 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)
- 14.5 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)
- 14.6 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)
- 14.7 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- 14.8 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)
- 14.9 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)
- 14.10 India - Market size and forecast 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ million)
- Data Table on India - Market size and forecast 2024-2029 ($ million)
- Chart on India - Year-over-year growth 2024-2029 (%)
- Data Table on India - Year-over-year growth 2024-2029 (%)
- 14.11 South Korea - Market size and forecast 2024-2029
- Chart on South Korea - Market size and forecast 2024-2029 ($ million)
- Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
- Chart on South Korea - Year-over-year growth 2024-2029 (%)
- Data Table on South Korea - Year-over-year growth 2024-2029 (%)
- 14.12 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)
- 14.13 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)
- 14.14 Italy - Market size and forecast 2024-2029
- Chart on Italy - Market size and forecast 2024-2029 ($ million)
- Data Table on Italy - Market size and forecast 2024-2029 ($ million)
- Chart on Italy - Year-over-year growth 2024-2029 (%)
- Data Table on Italy - Year-over-year growth 2024-2029 (%)
- 14.15 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)
- 14.16 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)
- 14.17 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)
- 14.18 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)
- 14.19 US - Market size and forecast (2024-2029)
- Chart on US - Market size and forecast (2024-2029) ($ million)
- Data Table on US - Market size and forecast (2024-2029) ($ million)
- Chart on US - Year-over-year growth (2024-2029) (%)
- Data Table on US - Year-over-year growth (2024-2029) (%)
- 14.20 Australia - Market size and forecast (2024-2029)
- Chart on Australia - Market size and forecast (2024-2029) ($ million)
- Data Table on Australia - Market size and forecast (2024-2029) ($ million)
- Chart on Australia - Year-over-year growth (2024-2029) (%)
- Data Table on Australia - Year-over-year growth (2024-2029) (%)
- 14.21 Brazil - Market size and forecast (2024-2029)
- Chart on Brazil - Market size and forecast (2024-2029) ($ million)
- Data Table on Brazil - Market size and forecast (2024-2029) ($ million)
- Chart on Brazil - Year-over-year growth (2024-2029) (%)
- Data Table on Brazil - Year-over-year growth (2024-2029) (%)
- 14.22 UAE - Market size and forecast (2024-2029)
- Chart on UAE - Market size and forecast (2024-2029) ($ million)
- Data Table on UAE - Market size and forecast (2024-2029) ($ million)
- Chart on UAE - Year-over-year growth (2024-2029) (%)
- Data Table on UAE - Year-over-year growth (2024-2029) (%)
- 14.23 Rest of World (ROW) - Market size and forecast (2024-2029)
- Chart on Rest of World (ROW) - Market size and forecast (2024-2029) ($ million)
- Data Table on Rest of World (ROW) - Market size and forecast (2024-2029) ($ million)
- Chart on Rest of World (ROW) - Year-over-year growth (2024-2029) (%)
- Data Table on Rest of World (ROW) - Year-over-year growth (2024-2029) (%)
- 14.24 Saudi Arabia - Market size and forecast (2024-2029)
- Chart on Saudi Arabia - Market size and forecast (2024-2029) ($ million)
- Data Table on Saudi Arabia - Market size and forecast (2024-2029) ($ million)
- Chart on Saudi Arabia - Year-over-year growth (2024-2029) (%)
- Data Table on Saudi Arabia - Year-over-year growth (2024-2029) (%)
- 14.25 Mexico - Market size and forecast (2024-2029)
- Chart on Mexico - Market size and forecast (2024-2029) ($ million)
- Data Table on Mexico - Market size and forecast (2024-2029) ($ million)
- Chart on Mexico - Year-over-year growth (2024-2029) (%)
- Data Table on Mexico - Year-over-year growth (2024-2029) (%)
15 Drivers, Challenges, and Opportunity/Restraints
- 15.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
- 15.4 Market opportunities/restraints
16 Competitive Landscape
- 16.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 16.3 Landscape disruption
- Overview on factors of disruption
- 16.4 Industry risks
- Impact of key risks on business
17 Competitive Analysis
- 17.2 Market positioning of companies
- Matrix on companies position and classification
- 17.3 Amazon Web Services Inc.
- Amazon Web Services Inc. - Overview
- Amazon Web Services Inc. - Product / Service
- Amazon Web Services Inc. - Key offerings
- 17.4 Microsoft Corporation
- Microsoft Corporation - Overview
- Microsoft Corporation - Product / Service
- Microsoft Corporation - Key offerings
- 17.5 Cisco Systems Inc.
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Product / Service
- Cisco Systems Inc. - Key offerings
- 17.6 Genesys
- Genesys - Overview
- Genesys - Product / Service
- Genesys - Key offerings
- 17.7 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Product / Service
- NICE Ltd. - Key offerings
- 17.8 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key offerings
- 17.9 Talkdesk Inc.
- Talkdesk Inc. - Overview
- Talkdesk Inc. - Product / Service
- Talkdesk Inc. - Key offerings
- 17.10 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- 17.11 RingCentral Inc.
- RingCentral Inc. - Overview
- RingCentral Inc. - Product / Service
- RingCentral Inc. - Key offerings
- 8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key offerings
- 17.13 Vonage Holdings Corp.
- Vonage Holdings Corp. - Overview
- Vonage Holdings Corp. - Product / Service
- Vonage Holdings Corp. - Key offerings
- 17.14 Avaya Inc.
- Avaya Inc. - Overview
- Avaya Inc. - Product / Service
- Avaya Inc. - Key offerings
- 17.15 Mitel Networks Corporation
- Mitel Networks Corporation - Overview
- Mitel Networks Corporation - Product / Service
- Mitel Networks Corporation - Key offerings
- 17.16 Twilio Inc.
- Twilio Inc. - Overview
- Twilio Inc. - Product / Service
- Twilio Inc. - Key offerings
- 17.17 Dialpad Inc.
- Dialpad Inc. - Overview
- Dialpad Inc. - Product / Service
- Dialpad Inc. - Key offerings
- 17.18 UJET Inc.
- UJET Inc. - Overview
- UJET Inc. - Product / Service
- UJET Inc. - Key offerings
- 17.19 Freshworks Inc.
- Freshworks Inc. - Overview
- Freshworks Inc. - Product / Service
- Freshworks Inc. - Key offerings
- 17.20 LivePerson Inc.
- LivePerson Inc. - Overview
- LivePerson Inc. - Product / Service
- LivePerson Inc. - Key offerings
- 17.21 Content Guru
- Content Guru - Overview
- Content Guru - Product / Service
- Content Guru - Key offerings
- 17.22 Odigo
- Odigo - Overview
- Odigo - Product / Service
- Odigo - Key offerings
- 3CLogic Inc.
- 3CLogic Inc. - Overview
- 3CLogic Inc. - Product / Service
- 3CLogic Inc. - Key offerings
- 8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key offerings
- 17.25 Alvaria Inc.
- Alvaria Inc. - Overview
- Alvaria Inc. - Product / Service
- Alvaria Inc. - Key offerings
- 17.26 Amazon Connect
- Amazon Connect - Overview
- Amazon Connect - Product / Service
- Amazon Connect - Key offerings
- 17.27 Atos SE
- Atos SE - Overview
- Atos SE - Product / Service
- Atos SE - Key offerings
- 17.28 Avaya LLC
- Avaya LLC - Overview
- Avaya LLC - Product / Service
- Avaya LLC - Key offerings
- 17.29 Capgemini Services SAS
- Capgemini Services SAS - Overview
- Capgemini Services SAS - Product / Service
- Capgemini Services SAS - Key offerings
- 17.30 China Huaxin Post and Telecom Technologies Co. Ltd.
- China Huaxin Post and Telecom Technologies Co. Ltd. - Overview
- China Huaxin Post and Telecom Technologies Co. Ltd. - Product / Service
- China Huaxin Post and Telecom Technologies Co. Ltd. - Key offerings
- 17.31 Cisco Systems Inc.
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Product / Service
- Cisco Systems Inc. - Key offerings
- 17.32 Enghouse Systems Ltd.
- Enghouse Systems Ltd. - Overview
- Enghouse Systems Ltd. - Product / Service
- Enghouse Systems Ltd. - Key offerings
- 17.33 Evolve IP LLC
- Evolve IP LLC - Overview
- Evolve IP LLC - Product / Service
- Evolve IP LLC - Key offerings
- 17.34 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key offerings
- 17.35 Genesys Telecommunications Laboratories Inc.
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product / Service
- Genesys Telecommunications Laboratories Inc. - Key offerings
- 17.36 Serenova LLC
- Serenova LLC - Overview
- Serenova LLC - Product / Service
- Serenova LLC - Key offerings
- 17.37 Lumen Technologies Inc.
- Lumen Technologies Inc. - Overview
- Lumen Technologies Inc. - Product / Service
- Lumen Technologies Inc. - Key offerings
- 17.38 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Product / Service
- Microsoft Corp. - Key offerings
- 17.39 Mitel Networks Corp.
- Mitel Networks Corp. - Overview
- Mitel Networks Corp. - Product / Service
- Mitel Networks Corp. - Key offerings
- 17.40 Nice inContact
- Nice inContact - Overview
- Nice inContact - Product / Service
- Nice inContact - Key offerings
- 17.41 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Product / Service
- NICE Ltd. - Key offerings
- 17.42 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Product / Service
- Oracle Corp. - Key offerings
- 17.43 RingCentral Inc.
- RingCentral Inc. - Overview
- RingCentral Inc. - Product / Service
- RingCentral Inc. - Key offerings
- 17.44 SAP SE
- SAP SE - Overview
- SAP SE - Product / Service
- SAP SE - Key offerings
- 17.45 Twilio Inc.
- Twilio Inc. - Overview
- Twilio Inc. - Product / Service
- Twilio Inc. - Key offerings
18 Appendix
- 18.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 18.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 18.4 Research methodology
- 18.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 18.9 360 degree market analysis
- 360 degree market analysis
- 18.10 List of abbreviations
Research Framework
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
INFORMATION SOURCES
Primary sources
- Manufacturers and suppliers
- Channel partners
- Industry experts
- Strategic decision makers
Secondary sources
- Industry journals and periodicals
- Government data
- Financial reports of key industry players
- Historical data
- Press releases
DATA ANALYSIS
Data Synthesis
- Collation of data
- Estimation of key figures
- Analysis of derived insights
Data Validation
- Triangulation with data models
- Reference against proprietary databases
- Corroboration with industry experts
REPORT WRITING
Qualitative
- Market drivers
- Market challenges
- Market trends
- Five forces analysis
Quantitative
- Market size and forecast
- Market segmentation
- Geographical insights
- Competitive landscape
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