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BPO Market in EU 2015-2019

  • Published: Aug 2015
  • Pages: 74
  • SKU: IRTNTR6874
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About BPO market in EU
BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report
The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.

Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions
• Central and Eastern Europe
• Western Europe

Key vendors
• Accenture
• Capgemini
• IBM
• Infosys
• TCS

Other prominent vendors
• 3i Infotech
• Aegis
• Aon Associates
• Cognizant
• Convergys
• EXL
• Firstsource
• First Data
• HCL
• HP
• Sitel
• Wipro
• WNS
• Xerox
• Xchanging
  
Market driver
• Cost reduction and efficiency
• For a full, detailed list, view our report

Market challenge
• Data security
• For a full, detailed list, view our report

Market trend
• Cloud computing
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

PART 01: Executive summary
Highlights
Scope of the report
Market overview
Market Overview
Top-vendor offerings
PART 02: Market research methodology
Research methodology
Economic indicators
PART 03: Introduction
Key market highlights
PART 04: European Union
Background
Economic Overview
PART 05: Market landscape
Market Overview
BPO Market Overview in EU
Market Size and Forecast
Five forces analysis
Factors Affecting Choice of BPO Locations
Pros and Cons of BPO Market in the European Union
PART 06: Market Segmentation by Application
The European Union Market Size by Application
The European Union F&A BPO Market
The European Union HR BPO Market
The European Union CRM BPO Market
The European Union BPO Market for Others
PART 07: Market size by End-User
The European Union Market Size by End-User
PART 08: Market size by End-User
The European Union Market Size by End-User
PART 09: Geographical Segmentation
Central and Eastern Europe:
Western Europe
PART 10: Market drivers
PART 11: Impact of drivers
PART 12: Market challenges
PART 13: Impact of drivers and challenges
PART 14: Market Trends
PART 15: Vendor landscape
Market Analysis 2015
Other prominent vendors
PART 16: Key vendor analysis
Accenture
Capgemini
Infosys
IBM
TCS
PART 17: Appendix
List of abbreviation

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
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TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
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TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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