Call Center Outsourcing Market by End-user and Geography - Forecast and Analysis 2021-2025

  • Published: May 2021
  • Pages: 120
  • SKU: IRTNTR44456
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The call center outsourcing market value is projected to grow by USD 14.05 bn at a CAGR of 3.34% during 2021-2025.

This call center outsourcing market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers market segmentations by End-user (IT and telecom, BFSI, Healthcare, Retail, and Others) and Geography (North America, Europe, APAC, South America, and MEA). The call center outsourcing market report also offers information on several market vendors, including Atento SA, Bertelsmann SE and Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services Ltd., Teleperformance SE, and Transcom Holding AB among others.

What will the Call Center Outsourcing Market Size be in 2021?

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Call Center Outsourcing Market: Key Drivers and Trends

According to our research output, there has been a  impact on the market growth post COVID-19 era. Key drivers such as the increasing use of rpa in call centers are notably supporting the call center outsourcing market growth. On the other hand, factors such as have been identified as market challenges that limit the growth of market vendors. This report offers detailed insights on the challenges to stay prepared for the obstacles in the future, which will help companies analyze and develop growth strategies.

This post-pandemic call center outsourcing market report has assessed the shift in consumer behavior and identified trends and drivers that will help market players outmaneuver challenges. Technology innovations, implementation, and improvisation scope identified in the call center outsourcing market trends is essential for building new business opportunities across segmentations and geographies.

Who are the Major Call Center Outsourcing Market Vendors?

The call center outsourcing market forecast report provides insights on complete key vendor profiles and their business strategies to reimage themselves. The profiles covered in the report are as follows:

  • Atento SA
  • Bertelsmann SE and Co. KGaA
  • Hinduja Global Solutions Ltd.
  • Sitel Group
  • StarTek Inc.
  • Sykes Enterprises Inc.
  • SYNNEX Corp.
  • Tata Consultancy Services Ltd.
  • Teleperformance SE
  • Transcom Holding AB

The call center outsourcing market analysis report contains exhaustive actionable insights on the organic and inorganic growth strategies deployed by the vendors. The call center outsourcing market is concentrated and is expected to provide favorable growth environment to new and existing players in the coming years. Click here to uncover details of successful business strategies adopted by the vendors.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The key vendor profiles include information on their production, sustainability, and growth prospects. Download a free sample of the call center outsourcing market forecast report for insights on complete key vendor profiles.

Which are the Key Regions for Call Center Outsourcing Market?

Call Center Outsourcing Market Share by Geography

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US, UK, Australia, Germany, and India are the key markets for call center outsourcing market in APAC. Learn about the key, emerging, and untapped markets from our call center outsourcing market size, share, & trends analysis report for targeting your business efforts toward promising growth regions. 35% of the market’s growth will originate from APAC during the forecast period.

APAC has been recording significant growth rate and is expected to offer several business opportunities to market vendors during the forecast period. One of the key factors driving the growth in APAC is drivers.2.lower. To garner further competitive intelligence and regional opportunities in store for vendors, view our sample report.

What are the Revenue-generating End-user Segments in the Call Center Outsourcing Market?

Call Center Outsourcing Market Share by End-user

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The call center outsourcing market share growth by the __ segment has been significant. The call center outsourcing market report provides comprehensive understanding of the subsegments of the target market to identify niche customer groups and demographic requirements. Furthermore, the report provides insights on the impact of COVID-19 on market segments, which can be used to deduce transformation patterns in consumer behavior in the coming years and improvise business plans.

This report provides thorough call center outsourcing market segment analysis that will help you gauge the existing competition, demographics, lucrative target customer groups, solutions to improve sales and services, and other crucial market intelligence data. Request for a free sample of the report to get an exclusive glimpse of actionable market insights on post COVID-19 impact on each segment and the growth of the call center outsourcing market size.

Call Center Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2020

Forecast period

2021-2025

Growth momentum & CAGR

Accelerate at a CAGR of 3.34%

Market growth 2021-2025

USD 14.05 billion

Market structure

Concentrated

YoY growth (%)

3.12

Regional analysis

North America, Europe, APAC, South America, and MEA

Performing market contribution

APAC at 35%

Key consumer countries

US, UK, Australia, Germany, and India

Competitive landscape

Leading companies, competitive strategies, consumer engagement scope

Companies profiled

Atento SA, Bertelsmann SE and Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Tata Consultancy Services Ltd., Teleperformance SE, and Transcom Holding AB

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and future consumer dynamics, market condition analysis for forecast period,

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Factors Covered in this Call Center Outsourcing Market Report?

  • CAGR of the market during the forecast period 2021-2025
  • Detailed information on factors that will drive call center outsourcing market growth during the next five years
  • Precise estimation of the call center outsourcing market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the call center outsourcing market across North America, Europe, APAC, South America, and MEA 
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors

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Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
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TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
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TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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The call center outsourcing market growth will increase by $13675.85 million during 2019-2024.
The call center outsourcing market is expected to grow at a CAGR of 3.34% during 2019-2024.
Technavio has segmented the call center outsourcing market by end user (IT and telecom, BFSI, Healthcare, Retail, and Others) and geographic (North America, Europe, APAC, South America, and MEA).
Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc. are a few of the key vendors in the call center outsourcing market.
APAC will register the highest growth rate of 35.27% among the other regions. Therefore, the call center outsourcing market in APAC is expected to garner significant business opportunities for the vendors during the forecast period.
The key factors driving the call center outsourcing market growth are:
  • Focus on reducing operating costs
  • Increasing use of analytics solutions in call centers
The call center outsourcing market vendors should focus on grabbing business opportunities from the it and telecom segment as it accounted for the largest market share in the base year.
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