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Call Center Outsourcing Market by End-user and Geography - Forecast and Analysis 2022-2026

  • Published: Aug 2022
  • Pages: 150
  • SKU: IRTNTR44456
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The call center outsourcing market share is expected to increase by USD 21.72 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 3.96%.

This call center outsourcing market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers call center outsourcing market segmentations by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (North America, Europe, APAC, South America, and Middle East and Africa). The call center outsourcing market report also offers information on several market vendors, including 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., Epicenter, Five9 Inc., Hinduja Global Solutions Ltd., Infosys Ltd, Serco Group Plc, Sitel Group, StarTek Inc., Sutherland Global Services Inc., Sykes Enterprises Inc., Tata Consultancy Services Ltd., TD SYNNEX Corp., Teleperformance SE, and Transcom Holding AB among others.

What will the Call Center Outsourcing Market Size be During the Forecast Period?

Call Center Outsourcing Market Size

Download Report Sample to Unlock the Call Center Outsourcing Market Size for the Forecast Period and Other Important Statistics

 

Call Center Outsourcing Market: Key Drivers, Trends, and Challenges

The rise of emerging countries as call center destinations is notably driving the call center outsourcing market growth, although factors such as the increasing cost of call center outsourcing services may impede the market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the call center outsourcing industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Call Center Outsourcing Market Driver

The rise of emerging countries as call center destinations is one of the key drivers supporting the call center outsourcing market growth. Call center organizations have started their operations in India and the Philippines, among other countries, owing to low operating costs. These organizations, however, are facing challenges such as poor quality, inflation in wage rate, high attrition rate, and remote management complexity while operating in these countries. Therefore, they are focusing on expanding their businesses in other countries to increase the diversity of skills, gain a competitive advantage, and expand their presence. In addition, due to the COVID-19 crisis across the globe in 2020, the market has witnessed COVID-19 response call centers as well. For instance, in March 2020, the City of Palo Alto launched a support call center and utility rate relief program to provide the community with information to help navigate services during the COVID-19 crisis. Such factors are driving market growth.

Key Call Center Outsourcing Market Trend

An increase in M&A and strategic alliances among vendors is one of the key call center outsourcing market trends contributing to the market growth. Vendors are opting for strategic partnerships and acquisitions with various market players, including customer support and call center service providers, technology services providers, and platform providers. Strategic partnerships and acquisitions help vendors in geographical expansion and gain access to technological expertise. Acquisitions enable vendors to explore potential markets for their services and generate revenues through the sales of their services to a wider customer base across different regions. For instance, in February 2022, Hinduja Global Solutions completed the acquisition of Diversify Offshore Staffing Solutions Pty Ltd., a trusted leader in outsourcing. Thus, the rising number of strategic partnerships, acquisitions, and collaborations between vendors and market participants is expected to have a positive impact on the growth of the global call center outsourcing market during the forecast period.

Key Call Center Outsourcing Market Challenge

The increasing cost of call center outsourcing services is one of the factors hampering the call center outsourcing market growth. Call center outsourcing services help in reducing operating costs and increasing efficiencies for the company that has outsourced these services. Moreover, vendors use skilled professionals to get their work done quickly. However, call center jobs are considered monotonous and stressful, as call center agents must handle high volumes of customer calls while adhering to rigid scripts. Also, third-party service providers are expected to use the latest technologies such as voice bots to finish jobs on time. Emerging technologies such as social media management tools, process automation tools, such as AI and RPA, and growing investments in cloud computing will simplify business processes and enhance productivity. However, ongoing investments in technology, process improvement, and infrastructure will increase the cost of BPO. Such rising costs of BPO while also maintaining the profitability of the business are expected to hinder the growth of the market focus during the forecast period.

This call center outsourcing market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global call center outsourcing market as a part of the global data processing and outsourced services market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the call center outsourcing market during the forecast period.

Who are the Major Call Center Outsourcing Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

  • 247.ai Inc.
  • Alorica Inc.
  • Atento SA
  • Bertelsmann SE and Co. KGaA
  • Computer Generated Solutions Inc.
  • Continuum Global Solutions LLC
  • Datacom Group Ltd.
  • Epicenter
  • Five9 Inc.
  • Hinduja Global Solutions Ltd.
  • Infosys Ltd
  • Serco Group Plc
  • Sitel Group
  • StarTek Inc.
  • Sutherland Global Services Inc.
  • Sykes Enterprises Inc.
  • Tata Consultancy Services Ltd.
  • TD SYNNEX Corp.
  • Teleperformance SE
  • Transcom Holding AB

 

This statistical study of the call center outsourcing market encompasses successful business strategies deployed by the key vendors. The call center outsourcing market is fragmented and the vendors are deploying organic and inorganic growth strategies to compete in the market.

Product Insights and News

  • Atento SA- The company offers call center outsourcing under the high-value voice service line.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The call center outsourcing market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Call Center Outsourcing Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the call center outsourcing market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

Which are the Key Regions for Call Center Outsourcing Market?

Call Center Outsourcing Market Share by Geography

For more insights on the market share of various regions Request PDF Sample now!

38% of the market’s growth will originate from North America during the forecast period. The US and Canada are the key markets for the call center outsourcing market in North America. Market growth in this region will be faster than the growth of the market in the Middle East and Africa.

An increase in government regulations that are boosting the development of new call centers will facilitate the call center outsourcing market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

The call center outsourcing market in North America witnessed operational challenges owing to the outbreak of COVID-19 in 2020. However, the call center outsourcing market in the region witnessed a rise in the adoption of advanced technologies such as cloud-based call center solutions, voice recognition software, chatbots, and AI. Therefore, various organizations have started adopting call center analytics, including multichannel customer interaction analytics, speech analytics, and call center performance analytics applications. Hence, such factors are anticipated to contribute to the growth of the regional call center outsourcing market during the forecast period.

What are the Revenue-generating End-user Segments in the Call Center Outsourcing Market?

Call Center Outsourcing Market Share

To gain further insights on the market contribution of various segments Request PDF Sample

The call center outsourcing market share growth by the IT and telecom will be significant during the forecast period. The growth of this segment can be attributed to the increasing technological advances, considerable growth in data traffic, and increasing demand from consumers for digital communication and content. 

This report provides an accurate prediction of the contribution of all the segments to the growth of the call center outsourcing market size and actionable market insights on post COVID-19 impact on each segment.

 

Call Center Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 3.96%

Market growth 2022-2026

$ 21.72 billion

Market structure

Fragmented

YoY growth (%)

3.0

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 38%

Key consumer countries

US, Canada, The Philippines, India, and UK

Competitive landscape

Leading companies, Competitive Strategies, Consumer engagement scope

Key companies profiled

247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., Epicenter, Five9 Inc., Hinduja Global Solutions Ltd., Infosys Ltd, Serco Group Plc, Sitel Group, StarTek Inc., Sutherland Global Services Inc., Sykes Enterprises Inc., Tata Consultancy Services Ltd., TD SYNNEX Corp., Teleperformance SE, and Transcom Holding AB

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

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What are the Key Data Covered in this Call Center Outsourcing Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive call center outsourcing market growth during the next five years
  • Precise estimation of the call center outsourcing market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the call center outsourcing industry across North America, Europe, APAC, South America, and Middle East and Africa
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
    • 3.4 Market outlook: Forecast for 2021-2026
      • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

    4 Five Forces Analysis

    • 4.1 Five forces summary
      • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
    • 4.2 Bargaining power of buyers
      • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • 4.3 Bargaining power of suppliers
      • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • 4.4 Threat of new entrants
      • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
    • 4.5 Threat of substitutes
      • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
    • 4.6 Threat of rivalry
      • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
    • 4.7 Market condition
      • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

    5 Market Segmentation by End-user

    • 5.1 Market segments
      • Exhibit 24: Chart on End-user - Market share 2021-2026 (%)
      • Exhibit 25: Data Table on End-user - Market share 2021-2026 (%)
    • 5.2 Comparison by End-user
      • Exhibit 26: Chart on Comparison by End-user
      • Exhibit 27: Data Table on Comparison by End-user
    • 5.3 IT and telecom - Market size and forecast 2021-2026
      • Exhibit 28: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
      • Exhibit 29: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
      • Exhibit 30: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
      • Exhibit 31: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)
    • 5.4 BFSI - Market size and forecast 2021-2026
      • Exhibit 32: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
      • Exhibit 33: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
      • Exhibit 34: Chart on BFSI - Year-over-year growth 2021-2026 (%)
      • Exhibit 35: Data Table on BFSI - Year-over-year growth 2021-2026 (%)
    • 5.5 Healthcare - Market size and forecast 2021-2026
      • Exhibit 36: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
      • Exhibit 37: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
      • Exhibit 38: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
      • Exhibit 39: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
    • 5.6 Retail - Market size and forecast 2021-2026
      • Exhibit 40: Chart on Retail - Market size and forecast 2021-2026 ($ million)
      • Exhibit 41: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
      • Exhibit 42: Chart on Retail - Year-over-year growth 2021-2026 (%)
      • Exhibit 43: Data Table on Retail - Year-over-year growth 2021-2026 (%)
    • 5.7 Others - Market size and forecast 2021-2026
      • Exhibit 44: Chart on Others - Market size and forecast 2021-2026 ($ million)
      • Exhibit 45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
      • Exhibit 46: Chart on Others - Year-over-year growth 2021-2026 (%)
      • Exhibit 47: Data Table on Others - Year-over-year growth 2021-2026 (%)
    • 5.8 Market opportunity by End-user
      • Exhibit 48: Market opportunity by End-user ($ million)

    6 Customer Landscape

    • 6.1 Customer landscape overview
      • Exhibit 49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    7 Geographic Landscape

    • 7.1 Geographic segmentation
      • Exhibit 50: Chart on Market share by geography 2021-2026 (%)
      • Exhibit 51: Data Table on Market share by geography 2021-2026 (%)
    • 7.2 Geographic comparison
      • Exhibit 52: Chart on Geographic comparison
      • Exhibit 53: Data Table on Geographic comparison
    • 7.3 North America - Market size and forecast 2021-2026
      • Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%)
      • Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%)
    • 7.4 Europe - Market size and forecast 2021-2026
      • Exhibit 58: Chart on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 59: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 60: Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Exhibit 61: Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • 7.5 APAC - Market size and forecast 2021-2026
      • Exhibit 62: Chart on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 63: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 64: Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Exhibit 65: Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • 7.6 South America - Market size and forecast 2021-2026
      • Exhibit 66: Chart on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 67: Data Table on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 68: Chart on South America - Year-over-year growth 2021-2026 (%)
      • Exhibit 69: Data Table on South America - Year-over-year growth 2021-2026 (%)
    • 7.7 Middle East and Africa - Market size and forecast 2021-2026
      • Exhibit 70: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 71: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 72: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Exhibit 73: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • 7.8 US - Market size and forecast 2021-2026
      • Exhibit 74: Chart on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 75: Data Table on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 76: Chart on US - Year-over-year growth 2021-2026 (%)
      • Exhibit 77: Data Table on US - Year-over-year growth 2021-2026 (%)
    • 7.9 UK - Market size and forecast 2021-2026
      • Exhibit 78: Chart on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 79: Data Table on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 80: Chart on UK - Year-over-year growth 2021-2026 (%)
      • Exhibit 81: Data Table on UK - Year-over-year growth 2021-2026 (%)
    • 7.10 Australia - Market size and forecast 2021-2026
      • Exhibit 82: Chart on Australia - Market size and forecast 2021-2026 ($ million)
      • Exhibit 83: Data Table on Australia - Market size and forecast 2021-2026 ($ million)
      • Exhibit 84: Chart on Australia - Year-over-year growth 2021-2026 (%)
      • Exhibit 85: Data Table on Australia - Year-over-year growth 2021-2026 (%)
    • 7.11 India - Market size and forecast 2021-2026
      • Exhibit 86: Chart on India - Market size and forecast 2021-2026 ($ million)
      • Exhibit 87: Data Table on India - Market size and forecast 2021-2026 ($ million)
      • Exhibit 88: Chart on India - Year-over-year growth 2021-2026 (%)
      • Exhibit 89: Data Table on India - Year-over-year growth 2021-2026 (%)
    • 7.12 Germany - Market size and forecast 2021-2026
      • Exhibit 90: Chart on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 91: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 92: Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Exhibit 93: Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • 7.13 Market opportunity by geography
      • Exhibit 94: Market opportunity by geography ($ million)

    8 Drivers, Challenges, and Trends

    • 8.1 Market drivers
      • 8.2 Market challenges
        • 8.3 Impact of drivers and challenges
          • Exhibit 95: Impact of drivers and challenges in 2021 and 2026
        • 8.4 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 96: Overview on Criticality of inputs and Factors of differentiation
            • 9.3 Landscape disruption
              • Exhibit 97: Overview on factors of disruption
            • 9.4 Industry risks
              • Exhibit 98: Impact of key risks on business

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 99: Vendors covered
            • 10.2 Market positioning of vendors
              • Exhibit 100: Matrix on vendor position and classification
            • 10.3 Atento SA
              • Exhibit 101: Atento SA - Overview
              • Exhibit 102: Atento SA - Business segments
              • Exhibit 103: Atento SA - Key offerings
              • Exhibit 104: Atento SA - Segment focus
            • 10.4 Bertelsmann SE and Co. KGaA
              • Exhibit 105: Bertelsmann SE and Co. KGaA - Overview
              • Exhibit 106: Bertelsmann SE and Co. KGaA - Business segments
              • Exhibit 107: Bertelsmann SE and Co. KGaA - Key news
              • Exhibit 108: Bertelsmann SE and Co. KGaA - Key offerings
              • Exhibit 109: Bertelsmann SE and Co. KGaA - Segment focus
            • 10.5 Hinduja Global Solutions Ltd.
              • Exhibit 110: Hinduja Global Solutions Ltd. - Overview
              • Exhibit 111: Hinduja Global Solutions Ltd. - Product / Service
              • Exhibit 112: Hinduja Global Solutions Ltd. - Key offerings
            • 10.6 Sitel Group
              • Exhibit 113: Sitel Group - Overview
              • Exhibit 114: Sitel Group - Product / Service
              • Exhibit 115: Sitel Group - Key offerings
            • 10.7 StarTek Inc.
              • Exhibit 116: StarTek Inc. - Overview
              • Exhibit 117: StarTek Inc. - Business segments
              • Exhibit 118: StarTek Inc. - Key offerings
              • Exhibit 119: StarTek Inc. - Segment focus
            • 10.8 Sykes Enterprises Inc.
              • Exhibit 120: Sykes Enterprises Inc. - Overview
              • Exhibit 121: Sykes Enterprises Inc. - Business segments
              • Exhibit 122: Sykes Enterprises Inc. - Key offerings
              • Exhibit 123: Sykes Enterprises Inc. - Segment focus
            • 10.9 Tata Consultancy Services Ltd.
              • Exhibit 124: Tata Consultancy Services Ltd. - Overview
              • Exhibit 125: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 126: Tata Consultancy Services Ltd. - Key news
              • Exhibit 127: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 128: Tata Consultancy Services Ltd. - Segment focus
            • 10.10 TD SYNNEX Corp.
              • Exhibit 129: TD SYNNEX Corp. - Overview
              • Exhibit 130: TD SYNNEX Corp. - Business segments
              • Exhibit 131: TD SYNNEX Corp. - Key offerings
              • Exhibit 132: TD SYNNEX Corp. - Segment focus
            • 10.11 Teleperformance SE
              • Exhibit 133: Teleperformance SE - Overview
              • Exhibit 134: Teleperformance SE - Product / Service
              • Exhibit 135: Teleperformance SE - Key offerings
            • 10.12 Transcom Holding AB
              • Exhibit 136: Transcom Holding AB - Overview
              • Exhibit 137: Transcom Holding AB - Business segments
              • Exhibit 138: Transcom Holding AB - Key offerings
              • Exhibit 139: Transcom Holding AB - Segment focus

            11 Appendix

            • 11.1 Scope of the report
              • 11.2 Inclusions and exclusions checklist
                • Exhibit 140: Inclusions checklist
                • Exhibit 141: Exclusions checklist
              • 11.3 Currency conversion rates for US$
                • Exhibit 142: Currency conversion rates for US$
              • 11.4 Research methodology
                • Exhibit 143: Research methodology
                • Exhibit 144: Validation techniques employed for market sizing
                • Exhibit 145: Information sources
              • 11.5 List of abbreviations
                • Exhibit 146: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              TechnavioINFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases
              Technavio

              TechnavioDATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts
              Technavio

              TechnavioREPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape
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              Call Center Outsourcing market growth will increase by $21727.53 million during 2022-2026.
              The call center outsourcing market is expected to grow at a CAGR of 3.96% during 2022-2026.
              Technavio has segmented the call center outsourcing market by end-user (IT and telecom, BFSI, Healthcare, Retail, and Others) and geographic (North America, Europe, APAC, South America, Middle East and Africa, North America, Europe, APAC, South America, and MEA).
              247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., Epicenter, Five9 Inc., Hinduja Global Solutions Ltd., Infosys Ltd, Serco Group Plc, Sitel Group, StarTek Inc., Sutherland Global Services Inc., Sykes Enterprises Inc., Tata Consultancy Services Ltd., TD SYNNEX Corp., Teleperformance SE, Transcom Holding AB are a few of the key vendors in the call center outsourcing market.
              North America will register the highest growth rate of 37.65% among the other regions. Therefore, the call center outsourcing market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
              • US
              • Canada
              • The Philippines
              • India
              • UK
              The key factors driving the call center outsourcing market growth are:
              • Rise of emerging countries as call center destinations
              • Increase in M and A and strategic alliances among vendors
              The call center outsourcing market vendors should focus on grabbing business opportunities from the it and telecom segment as it accounted for the largest market share in the base year.
              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?
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