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The clientless remote support software market share is expected to increase by USD 1.39 billion from 2020 to 2025, and the market's growth momentum will accelerate at a CAGR of 15.86%.
This clientless remote support software market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers clientless remote support software market segmentation by end-user (large enterprises and SME), application (external support and internal support), and geography (North America, Europe, APAC, South America, and MEA). The clientless remote support software market report also offers information on several market vendors, including BeyondTrust Corp., Cisco System Inc., Citrix System Inc., ConnectWise LLC, LogMeIn Inc., NinjaRMM LLC, RSUPPORT Co. Ltd., SolarWinds Worldwide LLC, TeamViewer AG, and VMware Inc. among others.
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The increasing applications of clientless remote support software are notably driving the clientless remote support software market growth, although factors such as concerns related to data privacy and security may impede the market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the clientless remote support software industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.
Key Clientless Remote Support Software Market Driver
Increasing application of clientless remote support software is a key driving factor impacting the global clientless remote support software market growth. The growing incidence of technical complications at the end-user's interface has fueled the demand for immediate support and solutions from the IT helpdesk. Furthermore, the support center administrators can use the management console of the software to measure problem resolution rates and use real-time feedback to raise labor productivity. Moreover, some of the major vendors of clientless remote support software are focusing on offering products with multiple applications. For instance, Bomgar offers the Bomgar Remote Support solution that can control and support nearly any remote desktop, server, or mobile device. For the customer support application, the software uses chat support, CRM integration, screen sharing, and skills-based routing to improve support staff productivity. For IT service desk support applications, the Bomgar Remote Support solution updates incidents related to customer queries with session details, survey responses, chat transcripts, and video recordings. Such applications of the clientless remote support software are expected to propel the demand for this software during the forecast period.
Key Clientless Remote Support Software Market Trend
The growing availability of mobile-based clientless remote support software is a key trend impacting the global clientless remote support software market growth. The use of cell phones and smart devices has increased exponentially worldwide. Mobile-based business clientless remote support software solutions have been gaining popularity among end-users. The inbuilt support for wireless connectivity such as Wi-Fi in these devices has made them a preferred choice among end-users. Smart mobile devices are equipped with more personalized services such as location-based mobile technology. Furthermore, using mobile devices, various kinds of data can be collected for an uninterrupted data-sharing process. Moreover, many enterprises are focusing on integrating mobile devices with cloud-based services and enterprise applications. The cloud-based integration of mobile devices is achieved through integration platform-as-a-service (iPaaS). The iPaaS helps mobile devices connect and interact with services using the application program interface (API). Some of the vendors are also focusing on offering clientless remote support software that can work on mobile devices. For instance, RSUPPORT offers RemoteCall, which is a type of clientless remote support software that is compatible with OS platforms on smart devices.
Key Clientless Remote Support Software Market Challenge
Concerns about the security and privacy of data will be a major challenge impacting negatively the global clientless remote support software market growth. Concerns about the security and privacy of data that is stored on a cloud have increased worldwide. Enterprises that adopt the public cloud-based storage model have limited control over the security of their data. Therefore, they prefer to transfer unimportant data that has minimal impact on their overall business to the public cloud. The use of clientless remote support software, especially on public servers, will include vital data sets that need to be sent to servers. If the data gets breached, it may end up in the competitor's hands, which will have a negative impact on the company. Furthermore, in a multi-tenant model, there is always a risk of leakage of business-critical information that could be misused or manipulated. End-users, especially in highly regulated industries such as BFSI and healthcare, are concerned about the data security policies governing the software as a service (SaaS) applications of various vendors. Moreover, the escalating concerns about cloud data security could deter market growth, and therefore, they require the urgent attention of vendors. The vendors of clientless remote support software must tighten security by working through firewalls without virtual private network (VPN) tunneling to ensure the security of data.
Technavio categorizes the global clientless remote support software market as a part of the global application software market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the clientless remote support software market during the forecast period.
The report analyzes the global application software market within the global IT software market's competitive landscape and offers information on several market vendors, including:
This statistical study of the clientless remote support software market encompasses successful business strategies deployed by the key vendors. The clientless remote support software market is fragmented and the vendors are deploying growth strategies such as mergers and acquisitions to compete in the market.
To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.
The clientless remote support software market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.
Our report provides extensive information on the value chain analysis for the clientless remote support software market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chains is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.
The value chain of the global application software market includes the following core components:
The report has further elucidated other innovative approaches being followed by vendors to ensure a sustainable market presence.
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34% of the market's growth will originate from North America during the forecast period. The US is a key market for clientless remote support software in North America. Market growth in this region will be faster than the growth of the market in MEA and South America.
The increase in the adoption of clientless remote support software among large enterprises and small and medium-sized businesses (SMB)will facilitate the clientless remote support software market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.
COVID Impact and Recovery Analysis
The pandemic has positively impacted the regional clientless remote support software market as the majority of companies are working remotely and hence driving the growth of the market. The US started vaccination drives in December 2020 and successfully vaccinated 46% of its population as of June 15, 2021. This has resulted in the removal of various restrictions, and companies are expected to open soon. Hence, this will boost the growth of the regional clientless remote support software market during the forecast period.
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The clientless remote support software market share growth by the large enterprise's segment will be significant during the forecast period. Wide-spread adoption of clientless remote support software can be observed among large enterprises. Large organizations are early adopters of clientless remote support software. The need for cloud-based clientless remote support software is greater for these enterprises due to the growing need for remote support required by their customers worldwide. Companies operating in the BFSI, IT, and manufacturing sectors are the major contributors to this segment.
This report provides an accurate prediction of the contribution of all the segments to the growth of the clientless remote support software market size and actionable market insights on post COVID-19 impact on each segment.
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Clientless Remote Support Software Market Scope |
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Report Coverage |
Details |
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Page number |
120 |
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Base year |
2020 |
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Forecast period |
2021-2025 |
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Growth momentum & CAGR |
Accelerate at a CAGR of 15.86% |
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Market growth 2021-2025 |
$ 1.39 billion |
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Market structure |
Fragmented |
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YoY growth (%) |
15.13 |
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Regional analysis |
North America, Europe, APAC, South America, and MEA |
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Performing market contribution |
North America at 34% |
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Key consumer countries |
US, UK, Germany, Japan, China, and France |
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Competitive landscape |
Leading companies, Competitive strategies, Consumer engagement scope |
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Key companies profiled |
BeyondTrust Corp., Cisco System Inc., Citrix System Inc., ConnectWise LLC, LogMeIn Inc., NinjaRMM LLC, RSUPPORT Co. Ltd., SolarWinds Worldwide LLC, TeamViewer AG, and VMware Inc. |
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Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period |
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Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Five Forces Analysis
5 Market Segmentation by Application
6 Market Segmentation by End-user
7 Customer landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Vendor Landscape
11 Vendor Analysis
12 Appendix
Research Framework
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
INFORMATION SOURCES
Primary sources
Secondary sources
DATA ANALYSIS
Data Synthesis
Data Validation
REPORT WRITING
Qualitative
Quantitative
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