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Cloud-Based PBX Market by End-user and Geography - Forecast and Analysis 2021-2025

  • Published: Jul 2021
  • Pages: 120
  • SKU: IRTNTR41352
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The global cloud-based PBX market share is expected to increase by USD 23.89 billion from 2019 to 2024, and the market’s growth momentum will accelerate at a CAGR of 17.85%.

This global cloud-based PBX market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers global cloud-based PBX market segmentations by end-user (large enterprises and SMEs) and geography (APAC, North America, Europe, MEA, and South America). The global cloud-based PBX market report also offers information on several market vendors, including Avaya Holdings Corp., Cisco Systems Inc., Fusion Connect Inc., LogMeIn Inc., Microsoft Corp., NEC Corp., Nextiva Inc., Panasonic Corp., RingCentral Inc., and Vonage Holdings Corp. among others.

What will the Global Cloud-based PBX Market Size be During the Forecast Period?

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Global Cloud-based PBX Market: Key Drivers, Trends, and Challenges

Based on our research output, there has been a neutral impact on the market growth during and post COVID-19 era. The implementation of cloud-based PBX reduces TCO is notably driving the global cloud-based PBX market growth, although factors such as signaling issues may impede market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the global cloud-based PBX industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Global Cloud-based PBX Market Driver

The implementation of cloud-based PBX reduces TCO is one of the key factors driving the growth of the global cloud-based PBX market. The cloud-based PBX enables data traffic and voice communication traffic integration into a single network to reduce the total cost of ownership (TCO) associated with a combined voice or data network. The integration of multiple media types such as voice, data, and video into a single network eliminates infrastructure and maintenance redundancies, which also reduce capital and operational costs. Moreover, cloud-based PBX solutions are flexible in terms of the deployment model as these solutions are available in three deployment models, namely public cloud, private cloud, and hybrid cloud. This allows clients to use their cloud-based infrastructure as per their business requirements. The key benefit of adopting cloud-based PBX services is the pay-per-use pricing model in which clients can pay for what they use. End-users can select from a range of cloud-based PBX services based on their IT budget and business requirements. There is no fixed upfront cost (in contrast to the on-premises model), which makes cloud-based PBX attractive for end-users. Hence, the demand for cloud-based PBX is expected to increase during the forecast period.

Key Global Cloud-based PBX Market Trend

The convergence of VoIP, PBX, and UC for effective communication will fuel the global cloud-based PBX market growth. The convergence of fixed and mobile networks acts as a positive driver for the introduction of VoIP PBX. By migrating voice services to IP on both fixed and mobile networks, VoIP players introduce differentiated and potentially high-value services that combine fixed and mobile voice, data services, and content. These services would ultimately be available on any network or device. France Telecom or Orange, Deutsche Telecom or T-Mobile, TeliaSonera, and Telecom Italia or TIM, Wind in Italy, NTL, or Virgin Mobile in the UK are a few of the examples of dual network operators. Moreover, VoIP PBX component assimilates IP communications, associated products, and applications into a unified system. VoIP PBX creates a strong, unified communications system that accommodates immediate business requirements and adjusts to the needs as they transform and grow. Above factors will increase the market demand during the forecast period.

Key Global Cloud-based PBX Market Challenge

The high cost of dental implants and implant procedures is a major challenge for the global cloud-based PBX market growth. Initiating an interactive communication session between the users using a controlled signaling technique is a challenging task. Two standards have emerged: H.323 and SIP for the signaling and monitoring of VoIP, and they provide similar signaling functionality. However, these protocols do not provide support for QoS guarantees and resource reservations. The adoption of cloud-based PBX has been affecting bandwidth limitations. Service providers mostly offer bandwidth, depending on the requirements of enterprises. Unlimited bandwidth will increase the cost associated with data transfer. Enterprises are, therefore, needed to decide on their bandwidth requirements after carefully assessing their data volume and business needs. The selection of a vendor that offers cloud-based PBX solutions has become essential for organizations. Hence, it can have a negative impact on enterprises registering unstable growth in call traffic, thereby challenging the growth of the cloud-based PBX market during the forecast period.

This global cloud-based PBX market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2020-2024.

Parent Market Analysis

Technavio categorizes the global cloud-based PBX market as a part of the global information technology (IT) spending market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the global cloud-based PBX market during the forecast period.

Who are the Major Global Cloud-based PBX Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Fusion Connect Inc.
  • LogMeIn Inc.
  • Microsoft Corp.
  • NEC Corp.
  • Nextiva Inc.
  • Panasonic Corp.
  • RingCentral Inc.
  • Vonage Holdings Corp.

 

This statistical study of the global cloud-based PBX market encompasses successful business strategies deployed by the key vendors. The global cloud-based PBX market is fragmented and the vendors are deploying growth strategies such as organic and inorganic growth strategies to compete in the market.

Product Insights and News

  • Avaya Holdings Corp. - The company offers cloud-based PBX in which it includes multiple devices on a single number and switch easily from desk phone to mobile phone.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The global cloud-based PBX market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Global Cloud-based PBX Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the global cloud-based PBX market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

The report has further elucidated on other innovative approaches being followed by service providers to ensure a sustainable market presence.

Which are the Key Regions for Global Cloud-based PBX Market?

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34% of the market’s growth will originate from North America during the forecast period. The US is the key market for global cloud-based PBX in North America. Market growth in this region will be faster than the growth of the market in regions.

The implementation of cloud-based PBX reduces TCO will facilitate the global cloud-based PBX market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

The outbreak of COVID-19 in the region, especially in the US, impacted various businesses. It led to the shutdown of several IT companies and industries to limit the spread of the disease. However, the demand for cloud-based PBX is expected to rise, as workplaces have become decentralized and enterprises are adopting technologies that have increased complexities. These operational activities are leveraging the demand for cloud computing and cloud-based technology, thereby enhancing the demand for cloud-based PBX for call recording, call analytics, software integrations, and call routing. Such factors are driving the growth of the regional market during the forecast period.

What are the Revenue-generating End-user Segments in the Global Cloud-based PBX Market?

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The global cloud-based PBX market share growth by the large enterprises segment will be significant during the forecast period. Several vendors operating in the market are entering into contracts with large enterprises for providing cloud-based communication systems. For instance, in February 2019, RingCentral signed an agreement with the Columbia University to develop a cloud communication platform to support 44,000 faculties and students. Such an increase in the number of contracts is one of the factors influencing the growth of the market in focus during the forecast period.

This report provides an accurate prediction of the contribution of all the segments to the growth of the global cloud-based PBX market size and actionable market insights on post COVID-19 impact on each segment.

 

Global Cloud-based PBX Market Scope

Report Coverage

Details

Page number

120

Base year

2019

Forecast period

2020-2024

Growth momentum & CAGR

Accelerate at a CAGR of 17.85%

Market growth 2020-2024

$ 23.89 billion

Market structure

Fragmented

YoY growth (%)

16.52

Regional analysis

North America, Europe, APAC, South America, and MEA

Performing market contribution

North America at 34%

Key consumer countries

US, UK, China, Japan, and Germany

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Avaya Holdings Corp., Cisco Systems Inc., Fusion Connect Inc., LogMeIn Inc., Microsoft Corp., NEC Corp., Nextiva Inc., Panasonic Corp., RingCentral Inc., and Vonage Holdings Corp.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Global Cloud-based PBX Market Report?

  • CAGR of the market during the forecast period 2020-2024
  • Detailed information on factors that will drive global cloud-based PBX market growth during the next five years
  • Precise estimation of the global cloud-based PBX market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the global cloud-based PBX industry across North America, Europe, APAC, South America, and MEA
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of global cloud-based PBX market vendors

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1 Executive Summary

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 01: Parent market
  • 2.2 Market characteristics
    • Exhibit 02: Market characteristics
  • 2.3 Value chain analysis

    3 Market Sizing

    • 3.1 Market definition
      • Exhibit 03: Offerings of vendors included in the market definition
    • 3.2 Market segment analysis
      • Exhibit 04: Market segments
    • 3.3 Market size 2020
      • 3.4 Market outlook: Forecast for 2020 - 2025
        • Exhibit 05: Global - Market size and forecast 2020 - 2025 ($ million)
        • Exhibit 06: Global market: Year-over-year growth 2020 - 2025 (%)

      4 Five Forces Analysis

      • 4.1 Five forces summary
        • Exhibit 07: Five forces analysis 2020 & 2025
      • 4.2 Bargaining power of buyers
        • Exhibit 08: Bargaining power of buyers
      • 4.3 Bargaining power of suppliers
        • Exhibit 09: Bargaining power of suppliers
      • 4.4 Threat of new entrants
        • Exhibit 10: Threat of new entrants
      • 4.5 Threat of substitutes
        • Exhibit 11: Threat of substitutes
      • 4.6 Threat of rivalry
        • Exhibit 12: Threat of rivalry
      • 4.7 Market condition
        • Exhibit 13: Market condition - Five forces 2020

      5 Market Segmentation by End-user

      • 5.1 Market segments
        • Exhibit 14: End-user - Market share 2020-2025 (%)
      • 5.2 Comparison by End-user
        • Exhibit 15: Comparison by End-user
      • 5.3 Large enterprises - Market size and forecast 2020-2025
        • Exhibit 16: Large enterprises - Market size and forecast 2020-2025 ($ million)
        • Exhibit 17: Large enterprises - Year-over-year growth 2020-2025 (%)
      • 5.4 SMEs - Market size and forecast 2020-2025
        • Exhibit 18: SMEs - Market size and forecast 2020-2025 ($ million)
        • Exhibit 19: SMEs - Year-over-year growth 2020-2025 (%)
      • 5.5 Market opportunity by End-user
        • Exhibit 20: Market opportunity by End-user

      6 Customer Landscape

      7 Geographic Landscape

      • 7.1 Geographic segmentation
        • Exhibit 22: Market share by geography 2020-2025 (%)
      • 7.2 Geographic comparison
        • Exhibit 23: Geographic comparison
      • 7.3 North America - Market size and forecast 2020-2025
        • Exhibit 24: North America - Market size and forecast 2020-2025 ($ million)
        • Exhibit 25: North America - Year-over-year growth 2020-2025 (%)
      • 7.4 APAC - Market size and forecast 2020-2025
        • Exhibit 26: APAC - Market size and forecast 2020-2025 ($ million)
        • Exhibit 27: APAC - Year-over-year growth 2020-2025 (%)
      • 7.5 Europe - Market size and forecast 2020-2025
        • Exhibit 28: Europe - Market size and forecast 2020-2025 ($ million)
        • Exhibit 29: Europe - Year-over-year growth 2020-2025 (%)
      • 7.6 MEA - Market size and forecast 2020-2025
        • Exhibit 30: MEA - Market size and forecast 2020-2025 ($ million)
        • Exhibit 31: MEA - Year-over-year growth 2020-2025 (%)
      • 7.7 South America - Market size and forecast 2020-2025
        • Exhibit 32: South America - Market size and forecast 2020-2025 ($ million)
        • Exhibit 33: South America - Year-over-year growth 2020-2025 (%)
      • 7.8 Key leading countries
        • Exhibit 34: Key leading countries
      • 7.9 Market opportunity by geography
        • Exhibit 35: Market opportunity by geography ($ million)

      8 Drivers, Challenges, and Trends

      • 8.1 Market drivers
        • 8.2 Market challenges
          • Exhibit 36: Impact of drivers and challenges
        • 8.3 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 37: Vendor landscape
            • 9.3 Landscape disruption
              • Exhibit 38: Landscape disruption
              • Exhibit 39: Industry risks

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 40: Vendors covered
            • 10.2 Market positioning of vendors
              • 10.3 Avaya Holdings Corp.
                • Exhibit 42: Avaya Holdings Corp. - Overview
                • Exhibit 43: Avaya Holdings Corp. - Business segments
                • Exhibit 44: Avaya Inc. -Key news
                • Exhibit 45: Avaya Holdings Corp. - Key offerings
                • Exhibit 46: Avaya Holdings Corp. - Segment focus
              • 10.4 Cisco Systems Inc.
                • Exhibit 47: Cisco Systems Inc. - Overview
                • Exhibit 48: Cisco Systems Inc. - Business segments
                • Exhibit 49: Cisco Systems Inc. - Key news
                • Exhibit 50: Cisco Systems Inc. - Key offerings
                • Exhibit 51: Cisco Systems Inc. - Segment focus
              • 10.5 Fusion Connect Inc.
                • Exhibit 52: Fusion Connect Inc. - Overview
                • Exhibit 53: Fusion Connect Inc. - Product and service
                • Exhibit 54: Fusion Connect Inc. -Key news
                • Exhibit 55: Fusion Connect Inc. - Key offerings
              • 10.6 LogMeIn Inc.
                • Exhibit 56: LogMeIn Inc. - Overview
                • Exhibit 57: LogMeIn Inc. - Product and service
                • Exhibit 58: LogMeIn Inc. -Key news
                • Exhibit 59: LogMeIn Inc. - Key offerings
              • 10.7 Microsoft Corp.
                • Exhibit 60: Microsoft Corp. - Overview
                • Exhibit 61: Microsoft Corp. - Business segments
                • Exhibit 62: Microsoft Corp. - Key news
                • Exhibit 63: Microsoft Corp. - Key offerings
                • Exhibit 64: Microsoft Corp. - Segment focus
              • 10.8 NEC Corp.
                • Exhibit 65: NEC Corp. - Overview
                • Exhibit 66: NEC Corp. - Business segments
                • Exhibit 67: NEC Corp. -Key news
                • Exhibit 68: NEC Corp. - Key offerings
                • Exhibit 69: NEC Corp. - Segment focus
              • 10.9 Nextiva Inc.
                • Exhibit 70: Nextiva Inc. - Overview
                • Exhibit 71: Nextiva Inc. - Product and service
                • Exhibit 72: Nextiva Inc. -Key news
                • Exhibit 73: Nextiva Inc. - Key offerings
              • 10.10 Panasonic Corp.
                • Exhibit 74: Panasonic Corp. - Overview
                • Exhibit 75: Panasonic Corp. - Business segments
                • Exhibit 76: Panasonic Corp. -Key news
                • Exhibit 77: Panasonic Corp. - Key offerings
                • Exhibit 78: Panasonic Corp. - Segment focus
              • 10.11 RingCentral Inc.
                • Exhibit 79: RingCentral Inc. - Overview
                • Exhibit 80: RingCentral Inc. - Business segments
                • Exhibit 81: RingCentral Inc. -Key news
                • Exhibit 82: RingCentral Inc. - Key offerings
              • 10.12 Vonage Holdings Corp.
                • Exhibit 83: Vonage Holdings Corp. - Overview
                • Exhibit 84: Vonage Holdings Corp. - Business segments
                • Exhibit 85: Vonage Holdings Corp. -Key news
                • Exhibit 86: Vonage Holdings Corp. - Key offerings
                • Exhibit 87: Vonage Holdings Corp. - Segment focus

              11 Appendix

              • 11.1 Scope of the report
                • 11.2 Currency conversion rates for US$
                  • Exhibit 88: Currency conversion rates for US$
                • 11.3 Research methodology
                  • Exhibit 89: Research Methodology
                  • Exhibit 90: Validation techniques employed for market sizing
                  • Exhibit 91: Information sources
                • 11.4 List of abbreviations
                  • Exhibit 92: List of abbreviations

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                TechnavioINFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases
                Technavio

                TechnavioDATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts
                Technavio

                TechnavioREPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape
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                The cloud-based pbx market market growth will increase by $$ 23.89 bn during 2021-2024.
                The cloud-based pbx market market is expected to grow at a CAGR of 17.85% during 2021-2024.
                Technavio has segmented the cloud-based pbx market market by end-user (large enterprises and SMEs) ,geography (APAC, North America, Europe, MEA, and South America) , and geographic (North America, Europe, APAC, and South America).
                Avaya Holdings Corp., Cisco Systems Inc., Fusion Connect Inc., LogMeIn Inc., Microsoft Corp., NEC Corp., Nextiva Inc., Panasonic Corp., RingCentral Inc., Vonage Holdings Corp. are a few of the key vendors in the cloud-based pbx market market.
                North America will register the highest growth rate of 34% among the other regions. Therefore, the cloud-based pbx market market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
                The key factors driving the cloud-based pbx market market growth are:
                • Implementation of cloud-based PBX reduces TCO
                • Convergence of VoIP, PBX, and UC for effective communication
                The cloud-based pbx market market vendors should focus on grabbing business opportunities from the large enterprises segment as it accounted for the largest market share in the base year.
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