GAO Market in Latin America - Market Research 2015-2019

  • Published: Sep 2015
  • Pages: 63
  • SKU: IRTNTR6960

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Market outlook of outsourcing market

The availability of cost-effective and advanced technologies and favorable business conditions place Latin America as one of the most preferred locations for the outsourcing market. As a result, Technavio’s market research analysts expect the administrative outsourcing market in Latin America to gain traction at a rate of around 12% by the end of 2019.

The shortage of skilled labor to manage the human capital is posing a challenge to this market. The report predicts that by the end of 2015, Latin America would have a shortage of around 300,000 networking professionals. Outsourcing companies like Capgemini are filling this gap by bringing in workers from other regions.

Competitive landscape and key vendors
The outsourcing market in Latin America is dominated by global companies such as Accenture and IBM. However, growing attrition levels are posing challenges in managing process stability and continuity of operations for the vendors in the market.

The top four vendors in the market are –
•    Accenture
•    Capgemini
•    IBM
•    TCS

Other vendors in the market include ADP, Aon Hewitt, Cognizant, CGI, EXL, Genesys, Genpact, GEP, Infosys, KellyOCG, Kenexa, Manpower Group, NIIT, Noble System, Northgate Arinso, Raytheon, SafeGuard World, Softtek, Sutherland, Tech Mahindra, WNS, Wipro, Xerox, and Xchanging.

Segmentation of the outsourcing market in Latin America by service

  •     Finance and accounting outsourcing (FAO) 
  •     Recruitment process outsourcing (RPO )
  •     Procurement 
  •     Payroll outsourcing 
  •     Training outsourcing  

Latin America presents an attractive opportunity for companies looking to support nearshore and offshore FAO services, especially to the US due to the time-zone proximity and low-cost operations.

Segmentation of the administrative outsourcing market by end user

  •     Manufacturing
  •     Telecom and IT
  •     BFSI
  •     Utilities

The manufacturing sector accounts for the largest share of the market. The manufacturing firms are investing more in human resource and recruitment process outsourcing services as the language intricacies help them provide better services to global companies. These investments are expected to drive the growth of this sector during the forecast period.

Segmentation of the outsourcing market by geography 

  •     Brazil
  •     Mexico
  •     Argentina

Brazil is the leading region in the in terms of contribution and consumption of GAO services and is one of the prominent delivery centers in Latin America. However, high labor cost, high import and service tax, and language barriers are posing challenges for the establishment of service center within the country.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2019?
  • What are the key factors driving the outsourcing market in Latin America? 
  • What are the key market trends impacting the growth of the administrative outsourcing market in Latin America? 
  • What are the challenges to market growth?
  • Who are the key vendors in the Latin American market space?
  • What are the market opportunities and threats faced by the vendors in the outsourcing market?
  • Trending factors influencing the market shares of Brazil, Mexico, and Argentina?
  • What are the key outcomes of the five forces analysis of the general and administrative outsourcing market in Latin America? 

Related reports

PART 01: Executive summary
PART 02: Scope of  the report
 Market overview
 Service offerings
PART 03: Market research methodology
 Research methodology
 Economic indicators
PART 04: Introduction
 Key market highlights
PART 05: Market landscape
 Market overview
 Market size and forecast
 Five forces analysis
PART 06: Market segmentation by services
 Market overview
 FAO market in Latin America
 RPO market in Latin America
 Procurement outsourcing market in Latin America
 Training outsourcing market in Latin America
 Payroll outsourcing market in Latin America
PART 07: Market segmentation by end-user
 Market overview
PART 08: Geographical segmentation
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
 Competitive scenario
 Other prominent vendors
PART 15: Key vendor analysis
PART 16: Appendix
 List of abbreviations
PART 17: Explore Technavio

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases


Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts



  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis


  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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