Global Convergent Charging Software and Services Market 2017-2021

This industry research report identifies Amdocs, Ericsson, Huawei, and Netcracker Technology as the key vendors in the global convergent charging software and services market. A comprehensive analysis of this market is also presented by type (solutions and services), by solution (CRM, Mediation, payment, and settlement management, and voucher management), by services (managed, consulting, and training, certification, and education), and by geography (the Americas, APAC, and EMEA).

Overview of the global convergent charging software and services market

Market research analysts at Technavio predict that the global convergent charging software and services market will grow steadily during the next four years at a CAGR of more than 19% by 2021. The increased customer service demands is one of the primary growth factors for this market. Changing customer requirements in the telecom industry are driving the demand for convergent charging software and services. The convergent charging solutions enable operators to identify segmented groups of customers and offer tailored services. These solutions let operators add innovative services in their portfolio through a centralized and secured asset. Moreover, convergent charging solutions also allow the services to work on standards-based software, which enables optimized utilization of resources with easy integration and configuration. As a result, operators can deliver services as per customers’ requirements by connecting and collaborating with partners. Moreover, these solutions also help maintain the data and system integrity in addition to data compliance factor.

In terms of geographic regions, APAC will be the major revenue contributor to the convergent charging software and services market throughout the forecast period. The presence of numerous local and foreign network providers and the increasing customer expectations will drive the growth of the market in the region. Moreover, most of the market revenue is generated from the developing nations such as India and China and Southeast Asia.

Competitive landscape and key vendors  

The convergent charging software and services market is witnessing intense competition due to the presence of many small and large vendors. These market vendors are developing innovations including updated solutions for cloud-based, SaaS, and network provisioning delivery. Moreover,it has also been noted that the rising demand for convergent charging software has changed the dynamics of the market with new vendors entering the market because of its immense growth potential.

The leading vendors in the market are -

• Amdocs
• Ericsson
• Huawei
• Netcracker Technology

The other prominent vendors in the market are Accenture, Aria Systems, Cerillion, Comarch, Comptel, CSG International, Elitecore Technologies, Global Convergence Solutions, Hewlett-Packard, Hitachi Data Systems, Nokia, Oracle, Redknee, SAP, Subex, and Wipro.

Segmentation by type and analysis of the convergent charging software and services market

• Solutions
• Services

During 2016, the convergent charging software and services market by solutions accounted for the major shares of this market. Factors such as reduction in the cost for communication service providers (CSPs) and provision of making a single payment for all the telecom services will contribute to the growth of the segment in the coming years.

Segmentation by solution and analysis of the convergent charging software and services market

• Customer relationship management (CRM)
• Mediation
• Payment
• Settlement management
• Voucher management

As per this market research report, CRM held the maximum market share of the convergent charging software and services market during 2016. This segment will retain its lead due to the market differentiation it offers in the telecom industry with various types of data plans. Moreover, CRM also offers a more sophisticated customer experience and streamlined operations across multiple access networks and services.

Key questions answered in the report include

• What will the global convergent charging software and services market size and the growth rate be in 2021?
• What are the key factors driving the global convergent charging software and services market?
• What are the key market trends impacting the growth of the global convergent charging software and services market?
• What are the challenges to market growth?
• Who are the key vendors in the global convergent charging software and services market?
• What are the market opportunities and threats faced by the vendors in the global convergent charging software and services market?
• Trending factors influencing the market shares of the Americas, APAC, and EMEA.
• What are the key outcomes of the five forces analysis of the global convergent charging software and services market?

Technavio also offers customization on reports based on specific client requirement.