Global Business Process-as-a-service Market 2016-2020

  • Published: Jun 2016
  • Pages: 73
  • SKU: IRTNTR9586

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This industry research report presents a detailed segmentation of the global business process-as-a-service market by services (customer management, e-commerce, finance and accounting, payments, HR, and others) and by geography (the Americas, APAC, and EMEA). The key vendors in the market are Accenture, Cognizant Technology Solutions, International Business Machines, Infosys, and Tata Consultancy Services.

Overview of the global business process-as-a-service (BPaaS) market

Market research analysts at Technavio have predicted that the global business process-as-a-service (BPaaS) market will grow steadily at a moderate CAGR of almost 12% by 2020. The need to reduce operational costs and improve productivity and innovation has induced many organizations to integrate their business and technology solutions. Benefits such as process optimization, cost reduction, reduced cycle time, access to the best global practices, and improved productivity are compelling more and more organizations to use this technology for driving business growth. According to this market research analysis, a rise in the usage of technology to drive business is one of the primary factors impelling the growth of the market during the forecast period.

The emergence of cloud computing services is identified to be one of the major trends in the market. Greater flexibility of application and service customization is attracting customers to adopt cloud computing and cloud-based services on a larger scale. Acting as intermediaries between cloud service providers and businesses, cloud service brokers provide management and maintenance services to enterprises. Additionally, they also provide deliver deduplication, security, and data protection services to enterprises.

Segmentation by services and analysis of the BPaaS market

  • Customer management
  • E-commerce
  • Finance and accounting
  • Payments
  • HR

During 2015, the HR segment accounted for about 30% of the total market share and dominated this market space. Increased focus on core business activities and the subsequent need to reduce operational costs are compelling enterprises to outsource back-office operations as it is cost-effective and helps in redirecting resources to core business activities. These factors will continue to fuel the demand for business process outsourcing during the forecast period.

Geographical segmentation and analysis of the BPaaS market

  • Americas
  • APAC
  • EMEA

According to this market study, the Americas will dominate the global BPaaS market and will account for about 49% of the total market share by 2020. Factors such as the increased adoption of BPaaS solutions, the conscious effort to build a cost-effective infrastructure, and the rising need to increase the flexibility of the system to comply with changing business environments will augment the growth of the market in the region.

Competitive landscape and key vendors

Due to the presence of many large and small business process outsourcing companies, the global BPaaS market is highly fragmented. Therefore, to enhance customer experience and to differentiate themselves from the competitors, players are focusing on providing sophisticated products and services using business analytics, process automation software, and social media platforms. Due to this market’s high growth potential, a huge number of new players are likely to foray into the market and this will intensify the level of vendor competition in the next four years.

 The leading vendors in the market are -

  • Accenture
  • Cognizant Technology Solutions
  • International Business Machines
  • Infosys
  • Tata Consultancy Services

The other prominent vendors in the market are ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, SAP, Sungard, Sutherland Global Services, TeleTech, Tiger-Consulting, Wipro, WNS, and Xerox.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2020?
  • What are the key factors driving the BPaaS market?
  • What are the key market trends impacting the growth of the global BPaaS market?
  • What are the challenges to market growth?
  • Who are the key vendors in the global BPaaS market?
  • What are the market opportunities and threats faced by the vendors in the BPaaS market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA.
  • What are the key outcomes of the five forces analysis of the global BPaaS market?

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Table of Content

PART 01: Executive summary

  • Highlights

PART 02: Scope of  the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Market segmentation  by services

  • Global BPaaS market by services
  • HR services
  • E-commerce services
  • Payments services
  • Customer management services
  • Finance and accounting services
  • Other services

PART 07: Geographical segmentation

  • Global BPaaS market by geography
  • Americas
  • EMEA
  • APAC

PART 08: Market drivers

PART 09: Impact of drivers

PART 10: Market challenges

PART 11: Impact of drivers and challenges

PART 12: Market trends

PART 13: Vendor landscape

  • Competitive scenario
  • Major vendors
  • Other prominent vendors

PART 14: Key Vendor Analysis

  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS

PART 15: Appendix

  • List of abbreviations

PART 16: Explore Technavio

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases


Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts



  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis


  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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