Global VoIP Services Market 2017-2021

  • Published: Jan 2017
  • Pages: 70
  • SKU: IRTNTR11360

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This market research report identifies suppliers like Avaya, Microsoft Skype, Viber Media, and Vonage to be the key vendors in the global VoIP services market. It also presents a detailed segmentation of the global VoIP services market worth by call type (international and domestic), by configuration (phone- to-phone, PC-to-phone, and PC-to-PC), by end-user (corporate and individual), and by geography (the Americas, APAC, and EMEA).

Global VoIP services market overview

Technavio’s market research analyst predicts the global voice over internet protocol (VoIP) services market size to grow steadily at a CAGR of around 10% by 2021. One of the primary drivers for the VoIP services market growth is the rise in the adoption of the bring your own device (BYOD) policy among organizations across the globe. Constant changes in work locations, time zone barriers, and the need to access official and confidential data through an employee’s personal device are resulting in the adoption of BYOD policies. Moreover, employees prefer these policies as they enable them to use one device for both personal and professional use. BYOD applies to smartphones, laptops, and tablets. In 2015, smartphones held the majority of the revenue share in the global BYOD market. This can be attributed to the fact that the mobile developers are developing mobile apps that are compatible with popular programs, such as Microsoft Excel, Microsoft PowerPoint, and Microsoft Word.

In terms of geography, EMEA accounted for the maximum market share during 2016 and will continue to dominate the market for the next few years, as per the VoIP services market forecast report. The primary reason for this growth is the constant effort made by the telecom service providers to improve the performance of network connectivity to enhance user experience. The mass deployment of advanced LTE networks is expected to trigger an increase in demand for connectivity in the EU. Also, strategic alliances between telecom companies, such as Telit and Telefonica, to offer premium connectivity solutions to small and medium-sized enterprises (SMEs) is also boosting market growth.

Competitive landscape and key vendors

According to the global market for VoIP service market research report, this industry is expected to witness intense competition during the forecast period. The primary reason for this intense competition is the changing usage patterns of customers. The key factors influencing competition among the VoIP providers in this market primarily depends on the volume of business (count of subscribers), quality of service, and price tariffs. Due to the presence of low entry barriers, many start-ups have been highly focused on this market. With vendors increasing their focus on various marketing strategies like smart pricing and collaborations with OEMs, the competition in the VoIP service market is expected to increase over the forecast period.

Some of the leading vendors in the market are –

  • Avaya
  • Microsoft Skype
  • Viber Media
  • Vonage

The other prominent vendors in the VoIP services market include 8x8, Apple (FaceTime), BigAnt, Cisco (Jabber), Facebook, Google (Hangouts), HipChat, IBM (Sametime), InPhonex, Kakao Japan, Kosmaz Technologies (VoIP), Line, magicJack, Nextiva, One Horizon Group, RingCentral, Talk360, TATA Communications, Telefonica (Tu Me), Tencent (WeChat), T-Mobile, and Vyke Telecoms.

Segmentation by call type and the VoIP services market analysis

  • International
  • Domestic

During 2016, the international call segment dominated the VoIP services market and accounted for a major part of the overall market share. Factors such as high-quality global IP calling feature at lower rates compared to traditional carrier rates propelled the market growth of this segment. Owing to this low-cost feature, customers have been adopting Internet calling services globally. The proliferation of mobile phones in the emerging markets will fuel the demand for VoIP services during the forecast period.

Segmentation by end-user and the VoIP services market analysis

  • Corporate
  • Individual

In this market study, analysts have estimated the corporate segment to dominate the VoIP services market during the forecast period. During 2017-2018, the market growth rate may be moderate and is expected to grow rapidly post 2018. Business organizations attempting to reduce costs through the implementation of VoIP systems is considered to be the key factor for the dominance of this segment in the VoIP market. Globally, major start-ups and SMEs have adopted VoIP communications in their daily activities, which boosts employee productivity through the real-time transfer of data from remote locations. Additionally, organizations use VoIP systems to conduct video conferences and webinars as well.  

Key questions answered in the report include

  • What will the VoIP services market size and the growth rate be in 2021?
  • What are the key factors driving the global VoIP services market?
  • What are the key VoIP services market trends impacting the industry growth?
  • What are the challenges to the VoIP services market growth?
  • Who are the key vendors in the global VoIP services market?
  • What are the market opportunities and threats faced by the vendors in the global VoIP services market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA.
  • What are the key outcomes of the five forces analysis of the global VoIP services market?

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Table of Contents

PART 01: Executive summary

PART 02: Scope of  the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Market segmentation  by call type

  • Market size and forecast

PART 07: Market segmentation by configuration

  • Market size and forecast

PART 08: Market segmentation by end-user

  • Market size and forecast

PART 09: Geographical segmentation

  • Market size and forecast

PART 10: Market drivers

PART 11: Impact of drivers

PART 12: Market challenges

PART 13: Impact of drivers and challenges

PART 14: Market trends

PART 15: Vendor landscape

  • Competitive scenario
  • Key vendor profiles
  • Other prominent vendors

PART 16: Appendix

  • List of abbreviations

PART 17: Explore Technavio

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases


Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts



  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis


  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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