Global Retail Banking Market 2016-2020

  • Published: May 2016
  • Pages: 87
  • SKU: IRTNTR9494

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This market research report presents a comprehensive analysis of the key market trends, drivers, and challenges that influence the growth of the global retail banking market. It also outlines the market shares for key regions such as the Americas, APAC, and EMEA. Among several vendors, few vendors in the market include BNP Paribas, Citigroup, HSBC, ICBC, and JPMorgan Chase.

Overview of the global retail banking market

According to the retail banking analysis, Technavio’s market research analyst predicts the global retail banking market to grow at a CAGR of around 6% by 2020.  Retail banking institutions require strong credit assessment capability, strong possessing capability, efficient documentation, skilled human resource, constant follow-up, and technological support to administer an extensive portfolio of retail credit products. These institutions provide credit to marginalized borrowers such as small and medium-scale enterprises that are unable to obtain funds from the other banking and financial institutions. With better monitoring capabilities and providing quicker access to credit, the retail banking market size is expected to increase during the forecast period.

Retail banking market trend

One of the banking trends gaining grounds in this market is the growing focus on customer connectivity. Several retail banking institutions are aiming to seek accuracy in their operating models which will help in data-driven decision making related to pricing and risk strategies. The retail banking institutions are modifying their business processes to reduce operational costs, which may increase customers' expectations in different products and services. Also, the vendors are developing various customer retention strategies and approaches to extend their customer base.

Retail banking market by geographical segmentation 

  • Americas
  • APAC
  • EMEA

During 2015, EMEA dominated the market and accounted for around 44% of the total market share. The retail banks in this region are aiming to improve the business models by making use of digital channels, adjustments in the customer proposition in the MSME and affluent segments, and reshaping the branch networks. The growing focus towards implementing secured financing techniques will boost the growth of retail banking in this region.

Retail banking market: Competitive landscape and key vendors

At present, the banks are focusing on consumer protection which has propelled them to formulate proper pricing models for each product and service. It is important for retails banks to have a competitive, risk-based and value-added pricing to retain their customers. The retail banking sector has huge growth potential for innovations in the developing countries where the bank-led financial inclusion model exists. These developments will open up new sources of revenue and new channels of profit for retail banks during the forecast period.

Key vendors in the retail banking market  

  • BNP Paribas
  • Citigroup
  • HSBC
  • ICBC
  • JPMorgan Chase

Retail banking market trends: Growing use of big data analytics

Upcoming trends such as the growing use of big data analytics are gaining popularity in the market as they provide a comprehensive analysis and useful insights about the customers. These analytical solutions perform predictive analysis, such as stochastic, simulation techniques, and what-if scenarios, that help the retail banks to evaluate different strategies and tactics and results in better-informed decision-making, leading to increased performance, reduced costs, better customer service, and profitability.

This report provides a number of factors contributing to the adoption, limitations, and opportunities of the retail banking market. It also offers an analysis of each factor and an estimation of the extent to which the factors are likely to impact the overall market growth.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2020?
  • What are the key factors driving the global retail banking market?
  • What are the key market trends impacting the growth of the global retail banking market?
  • What are the challenges to market growth?
  • Who are the key vendors in the global retail banking market?
  • What are the market opportunities and threats faced by the vendors in the global retail banking market?
  • Trending factors influencing the market shares of the Americas, APAC, and EMEA.
  • What are the key outcomes of the five forces analysis of the global retail banking market?

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Table of Contents

PART 01: Executive summary

  • Highlights

PART 02: Scope of  the report

  • Market overview
  • Top-vendor offerings

PART 03: Market research methodology

  • Research methodology
  • Economic indicators

PART 04: Introduction

  • Key market highlights
  • Definition of retail banking
  • Three basic characteristics of retail banking sector
  • Pillars of retail banking
  • Division of activities in personal banking
  • Global market outlook

PART 05: Market landscape

  • Market overview
  • Market size and forecast
  • Five forces analysis

PART 06: Geographical segmentation

  • Geographical segmentation 2015
  • Geographical segmentation 2020
  • EMEA
  • Americas
  • APAC

PART 07: Market drivers

  • Quicker access to credit
  • Portfolio risk solutions
  • Online receivable financing by retail banks

PART 08: Impact of drivers

PART 09: Market challenges

  • Managing risk
  • Inadequacy of MIS
  • Understanding and tackling AML/KYC issues

PART 10: Impact of drivers and challenges

PART 11: Market trends

  • Big data analytics
  • FinTech start-ups' partnerships with banking and financial institutions
  • Customer connectivity
  • Leveraging social media channels for better market penetration

PART 12: Vendor landscape

  • Competitive landscape
  • Other prominent vendors

PART 13: Key vendor analysis

  • BNP Paribas
  • Citigroup
  • HSBC
  • ICBC
  • JPMorgan Chase

PART 14: Appendix

  • List of abbreviations

PART 15: Explore Technavio

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases


Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts



  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis


  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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