Interactive Voice Response System Market by Technology, Deployment, and Geography - Forecast and Analysis 2021-2025

Executive Summary

Market Landscape

• Market ecosystem
• Market characteristics
• Value chain analysis

Market Sizing

• Market definition
• Market segment analysis
• Market size 2020
• Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

• Five forces summary
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition

Market Segmentation by Technology

• Market segments
• Comparison by Technology
• Speech technology - Market size and forecast 2020-2025
• Dual-tone technology - Market size and forecast 2020-2025
• Market opportunity by Technology

Market Segmentation by Deployment

• Market segments
• Comparison by Deployment
• Cloud-based - Market size and forecast 2020-2025
• On-premises - Market size and forecast 2020-2025
• Market opportunity by Deployment

Customer landscape

• Overview

Geographic Landscape

• Geographic segmentation
• Geographic comparison
• North America - Market size and forecast 2020-2025
• Europe - Market size and forecast 2020-2025
• APAC - Market size and forecast 2020-2025
• South America - Market size and forecast 2020-2025
• MEA - Market size and forecast 2020-2025
• Key leading countries
• Market opportunity by geography
• Market drivers
• Market challenges
• Market trends

Vendor Landscape

• Vendor landscape
• Landscape disruption
• Competitive scenario

Vendor Analysis

• Vendors covered
• Market positioning of vendors
• AT&T Inc.
• Atos SE
• Avaya Holdings Corp.
• Cisco Systems Inc.
• Concentrix Corp.
• NEC Corp.
• NICE Ltd.
• Nuance Communications Inc.
• RingCentral Inc.
• Verizon Communications Inc.

Appendix

• Scope of the report
• Currency conversion rates for US$
• Research methodology
• List of abbreviations