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IT Business Process Outsourcing (BPO) Market by Type and Geography - Forecast and Analysis 2022-2026

  • Published: Oct 2022
  • Pages: 142
  • SKU: IRTNTR74305
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The IT business process outsourcing (BPO) market share is expected to increase by USD 281.25 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 8.12%.

This IT business process outsourcing (BPO) market research report provides valuable insights into the post-COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers the IT business process outsourcing (BPO) market segmentation by type (IT-related BPO, contact centers BPO, and others) and geography (North America, Europe, APAC, South America, and the Middle East and Africa). The information technology BPO market report also offers information on several market vendors, including Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag eServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, Wipro Ltd., and CGI Inc. among others.

What will the IT Business Process Outsourcing (BPO) Market Size be During the Forecast Period?

IT Business Process Outsourcing (BPO) Market Size

Download Report Sample to Unlock the IT Business Process Outsourcing Market Size for the Forecast Period and Other Important Statistics

 

IT Business Process Outsourcing (BPO) Market: Key Drivers, Trends, and Challenges

The need to focus on core competencies and improve efficiency is notably driving the information technology BPO market's growth, although factors such as data privacy and security risks involved in cloud-based services may impede the market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic's impact on the IT business process outsourcing (BPO) industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key IT Business Process Outsourcing Market Driver

One of the key factors driving the information technology BPO market growth is the need for companies to focus on core competencies and improve efficiency. Companies are adopting IT BPO services to improve their core business operations and outsource IT-related requirements such as application and infrastructure management to IT BPO service providers. This is enabling companies to achieve their corporate vision and mission objectives by putting their resources and people skills into their core business activities. Several companies have saved a substantial amount of money in the past by implementing IT BPO services, as vendors help them plan their business strategies related to IT, such as software development, IT procurement, and data center outsourcing, at a minimal cost. Cost savings can be achieved by allocating the resources saved from these operations to other functions such as marketing, finance, and CRM. Such factors will drive the demand for IT BPO services leading to the growth of the global information technology BPO market.

Key IT Business Process Outsourcing Market Trend

The rise of emerging economies as call center destinations is an information technology BPO market trend that is expected to have a positive impact on market growth in the coming years. Outsourcing enables organizations to align their processes better and improve their operational efficiencies. It helps them enhance customer experience and reduce operational costs. Call center organizations have established their operations in India and the Philippines, among other countries, owing to the low operating costs. These organizations, however, are facing challenges such as poor quality, inflation in wage rates, high attrition rates, and remote management complexities while operating in these countries. Therefore, they are focusing on expanding their businesses in other countries also to increase the diversity of skills, gain competitive advantages, and expand their presence. A key reason for investments from call center organizations in emerging markets is local government initiatives. The establishment of call centers in developing countries will help organizations in various industries, including finance and healthcare, to outsource their customer services operations to these call center organizations, thus boosting the global information technology BPO market growth.

Key IT Business Process Outsourcing Market Challenge

Data privacy and security risks in cloud-based services will be a major challenge for the information technology BPO market's growth during the forecast period. Data privacy and security risks are critical barriers to the adoption of cloud-based IT BPO services in organizations, especially in the public cloud. Cloud security management is a challenging task for vendors, especially with regard to protecting online data. Online digital files need to be secured from unauthorized access in the cloud-based IT infrastructure. Cyber attackers can easily gain access to cloud-based data storage systems as cloud-based IT infrastructure is based on open architecture and shared resources. The ease of procuring and accessing cloud services can also give hackers and cybercriminals the ability to scan, identify, and exploit loopholes and vulnerabilities in a system. Hackers are targeting outsourced applications by gaining access to corporate networks, resulting in the leakage of customer information. Such cyber-attacks raise doubts about the security aspects of IT BPO services and can hamper the growth prospects of these services. Hence, data security concerns are becoming a great challenge for vendors that outsource IT activities and are expected to hamper the growth of the global information technology BPO market.

This IT business process outsourcing (BPO) market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global IT business process outsourcing (BPO) market as a part of the global information technology (IT) spending market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the IT business process outsourcing (BPO) market during the forecast period.

Who are the Major IT Business Process Outsourcing Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Accenture Plc
  • Acora Ltd
  • Atos SE
  • Capgemini Service SAS
  • Cognizant Technology Solutions Corp.
  • Concentrix Corp.
  • Dofort Technologies Pvt. Ltd.
  • HCL Technologies Ltd.
  • Helpware Inc.
  • Infosys Ltd.
  • International Business Machines Corp.
  • ITC Ltd.
  • Outsource Accelerator Ventures OPC
  • Solutions Connected LLC
  • Tag eServices Pvt. Ltd.
  • Tata Consultancy Services Ltd.
  • Unisys Corp.
  • Unity Communications LLC
  • Wipro Ltd.
  • CGI Inc.

 

This statistical study of the IT business process outsourcing market encompasses successful business strategies deployed by the key vendors. The IT business process outsourcing (BPO) market is fragmented, and the vendors are deploying organic and inorganic growth strategies to compete in the market.

To make the most of the opportunities and recover from the post-COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments while maintaining their positions in the slow-growing segments.

The IT business process outsourcing (BPO) market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

IT Business Process Outsourcing (BPO) Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the information technology BPO market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

Which are the Key Regions for IT Business Process Outsourcing Market?

IT Business Process Outsourcing (BPO) Market Share by Geography

For more insights on the market share of various regions Request PDF Sample now!

37% of the market’s growth will stem from North America during the forecast period. The US is the key market for IT business process outsourcing (BPO) in North America. Market growth in this region will be faster than the growth of the market in MEA.

The strong presence and penetration of top vendors will facilitate the IT business process outsourcing market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID-19 Impact and Recovery Analysis

In 2020, the COVID-19 pandemic positively impacted the growth of the IT business process outsourcing market in North America. As a result of the pandemic, several governments, including the US, Canada, and Mexico, imposed lockdowns in 2020, forcing people to stay at home to contain the spread of the disease. Therefore, the pandemic increased the demand for the digitalization of processes and created new opportunities for cloud services in end-user industries, such as BFSI, healthcare, and retail. 

What are the Revenue-generating Type Segments in the IT Business Process Outsourcing Market?

IT Business Process Outsourcing (BPO) Market Share

To gain further insights on the market contribution of various segments Request PDF Sample

The IT business process outsourcing (BPO) market share growth in the IT-related BPO segment will be significant during the forecast period. The major driver aiding the growth of this segment is the readily available access to local talent and advanced technologies that enable a client to maintain a lean workforce. Also, through the adoption of IT-related BPO, client firms can develop an economical cost structure because they do not have to invest in extra office space, equipment, specialist training, or in-house staff training.

This report provides an accurate prediction of the contribution of all the segments to the growth of the information technology BPO market size and actionable market insights on the post-COVID-19 impact on each segment.

 

IT Business Process Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 8.12%

Market growth 2022-2026

$281.25 billion

Market structure

Fragmented

YoY growth (%)

7.54

Regional analysis

North America, Europe, APAC, South America, and the Middle East and Africa

Performing market contribution

North America at 37%

Key consumer countries

US, India, The Philippines, UK, and Germany

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag eServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, Wipro Ltd., and CGI INC

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this IT Business Process Outsourcing Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive IT business process outsourcing (BPO) market growth during the next five years
  • Precise estimation of the IT business process outsourcing (BPO) market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the IT business process outsourcing (BPO) industry across North America, Europe, APAC, South America, and the Middle East and Africa
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of IT business process outsourcing (BPO) market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Type
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
    • 3.4 Market outlook: Forecast for 2021-2026
      • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

    4 Five Forces Analysis

    • 4.1 Five forces summary
      • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
    • 4.2 Bargaining power of buyers
      • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • 4.3 Bargaining power of suppliers
      • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • 4.4 Threat of new entrants
      • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
    • 4.5 Threat of substitutes
      • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
    • 4.6 Threat of rivalry
      • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
    • 4.7 Market condition
      • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

    5 Market Segmentation by Type

    • 5.1 Market segments
      • Exhibit 24: Chart on Type - Market share 2021-2026 (%)
      • Exhibit 25: Data Table on Type - Market share 2021-2026 (%)
    • 5.2 Comparison by Type
      • Exhibit 26: Chart on Comparison by Type
      • Exhibit 27: Data Table on Comparison by Type
    • 5.3 IT related BPO - Market size and forecast 2021-2026
      • Exhibit 28: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 29: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 30: Chart on IT related BPO - Year-over-year growth 2021-2026 (%)
      • Exhibit 31: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%)
    • 5.4 Contact centers BPO - Market size and forecast 2021-2026
      • Exhibit 32: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 33: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 34: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%)
      • Exhibit 35: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%)
    • 5.5 Others - Market size and forecast 2021-2026
      • Exhibit 36: Chart on Others - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 37: Data Table on Others - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 38: Chart on Others - Year-over-year growth 2021-2026 (%)
      • Exhibit 39: Data Table on Others - Year-over-year growth 2021-2026 (%)
    • 5.6 Market opportunity by Type
      • Exhibit 40: Market opportunity by Type ($ billion)

    6 Customer Landscape

    • 6.1 Customer landscape overview
      • Exhibit 41: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    7 Geographic Landscape

    • 7.1 Geographic segmentation
      • Exhibit 42: Chart on Market share by geography 2021-2026 (%)
      • Exhibit 43: Data Table on Market share by geography 2021-2026 (%)
    • 7.2 Geographic comparison
      • Exhibit 44: Chart on Geographic comparison
      • Exhibit 45: Data Table on Geographic comparison
    • 7.3 North America - Market size and forecast 2021-2026
      • Exhibit 46: Chart on North America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 47: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 48: Chart on North America - Year-over-year growth 2021-2026 (%)
      • Exhibit 49: Data Table on North America - Year-over-year growth 2021-2026 (%)
    • 7.4 Europe - Market size and forecast 2021-2026
      • Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • 7.5 APAC - Market size and forecast 2021-2026
      • Exhibit 54: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 55: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 56: Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Exhibit 57: Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • 7.6 South America - Market size and forecast 2021-2026
      • Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%)
      • Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%)
    • 7.7 Middle East and Africa - Market size and forecast 2021-2026
      • Exhibit 62: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 63: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 64: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Exhibit 65: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • 7.8 US - Market size and forecast 2021-2026
      • Exhibit 66: Chart on US - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 67: Data Table on US - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 68: Chart on US - Year-over-year growth 2021-2026 (%)
      • Exhibit 69: Data Table on US - Year-over-year growth 2021-2026 (%)
    • 7.9 UK - Market size and forecast 2021-2026
      • Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
      • Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
    • 7.10 India - Market size and forecast 2021-2026
      • Exhibit 74: Chart on India - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 75: Data Table on India - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 76: Chart on India - Year-over-year growth 2021-2026 (%)
      • Exhibit 77: Data Table on India - Year-over-year growth 2021-2026 (%)
    • 7.11 The Philippines - Market size and forecast 2021-2026
      • Exhibit 78: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 79: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 80: Chart on The Philippines - Year-over-year growth 2021-2026 (%)
      • Exhibit 81: Data Table on The Philippines - Year-over-year growth 2021-2026 (%)
    • 7.12 Germany - Market size and forecast 2021-2026
      • Exhibit 82: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 83: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 84: Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Exhibit 85: Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • 7.13 Market opportunity by geography
      • Exhibit 86: Market opportunity by geography ($ billion)

    8 Drivers, Challenges, and Trends

    • 8.1 Market drivers
      • 8.2 Market challenges
        • 8.3 Impact of drivers and challenges
          • Exhibit 87: Impact of drivers and challenges in 2021 and 2026
        • 8.4 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 88: Overview on Criticality of inputs and Factors of differentiation
            • 9.3 Landscape disruption
              • Exhibit 89: Overview on factors of disruption
            • 9.4 Industry risks
              • Exhibit 90: Impact of key risks on business

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 91: Vendors covered
            • 10.2 Market positioning of vendors
              • Exhibit 92: Matrix on vendor position and classification
            • 10.3 Accenture Plc
              • Exhibit 93: Accenture Plc - Overview
              • Exhibit 94: Accenture Plc - Business segments
              • Exhibit 95: Accenture Plc - Key news
              • Exhibit 96: Accenture Plc - Key offerings
              • Exhibit 97: Accenture Plc - Segment focus
            • 10.4 Capgemini Service SAS
              • Exhibit 98: Capgemini Service SAS - Overview
              • Exhibit 99: Capgemini Service SAS - Business segments
              • Exhibit 100: Capgemini Service SAS - Key news
              • Exhibit 101: Capgemini Service SAS - Key offerings
              • Exhibit 102: Capgemini Service SAS - Segment focus
            • 10.5 CGI INC
              • Exhibit 103: CGI INC - Overview
              • Exhibit 104: CGI INC - Business segments
              • Exhibit 105: CGI INC - Key news
              • Exhibit 106: CGI INC - Key offerings
              • Exhibit 107: CGI INC - Segment focus
            • 10.6 Cognizant Technology Solutions Corp.
              • Exhibit 108: Cognizant Technology Solutions Corp. - Overview
              • Exhibit 109: Cognizant Technology Solutions Corp. - Business segments
              • Exhibit 110: Cognizant Technology Solutions Corp. - Key news
              • Exhibit 111: Cognizant Technology Solutions Corp. - Key offerings
              • Exhibit 112: Cognizant Technology Solutions Corp. - Segment focus
            • 10.7 Concentrix Corp.
              • Exhibit 113: Concentrix Corp. - Overview
              • Exhibit 114: Concentrix Corp. - Product / Service
              • Exhibit 115: Concentrix Corp. - Key offerings
            • 10.8 Infosys Ltd.
              • Exhibit 116: Infosys Ltd. - Overview
              • Exhibit 117: Infosys Ltd. - Business segments
              • Exhibit 118: Infosys Ltd. - Key news
              • Exhibit 119: Infosys Ltd. - Key offerings
              • Exhibit 120: Infosys Ltd. - Segment focus
            • 10.9 International Business Machines Corp.
              • Exhibit 121: International Business Machines Corp. - Overview
              • Exhibit 122: International Business Machines Corp. - Business segments
              • Exhibit 123: International Business Machines Corp. - Key offerings
              • Exhibit 124: International Business Machines Corp. - Segment focus
            • 10.10 Tag EServices Pvt. Ltd.
              • Exhibit 125: Tag EServices Pvt. Ltd. - Overview
              • Exhibit 126: Tag EServices Pvt. Ltd. - Product / Service
              • Exhibit 127: Tag EServices Pvt. Ltd. - Key offerings
            • 10.11 Tata Consultancy Services Ltd.
              • Exhibit 128: Tata Consultancy Services Ltd. - Overview
              • Exhibit 129: Tata Consultancy Services Ltd. - Business segments
              • Exhibit 130: Tata Consultancy Services Ltd. - Key news
              • Exhibit 131: Tata Consultancy Services Ltd. - Key offerings
              • Exhibit 132: Tata Consultancy Services Ltd. - Segment focus
            • 10.12 Wipro Ltd.
              • Exhibit 133: Wipro Ltd. - Overview
              • Exhibit 134: Wipro Ltd. - Business segments
              • Exhibit 135: Wipro Ltd. - Key news
              • Exhibit 136: Wipro Ltd. - Key offerings
              • Exhibit 137: Wipro Ltd. - Segment focus

            11 Appendix

            • 11.1 Scope of the report
              • 11.2 Inclusions and exclusions checklist
                • Exhibit 138: Inclusions checklist
                • Exhibit 139: Exclusions checklist
              • 11.3 Currency conversion rates for US$
                • Exhibit 140: Currency conversion rates for US$
              • 11.4 Research methodology
                • Exhibit 141: Research methodology
                • Exhibit 142: Validation techniques employed for market sizing
                • Exhibit 143: Information sources
              • 11.5 List of abbreviations
                • Exhibit 144: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              TechnavioINFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases
              Technavio

              TechnavioDATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts
              Technavio

              TechnavioREPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape
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              IT Business Process Outsourcing (BPO) market growth will increase by $281.25 billion during 2022-2026.
              The it business process outsourcing (bpo) market is expected to grow at a CAGR of 8.12% during 2022-2026.
              Technavio has segmented the it business process outsourcing (bpo) market by geographic (North America, Europe, APAC, South America, and Middle East and Africa).
              Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dofort Technologies Pvt. Ltd., HCL Technologies Ltd., Helpware Inc., Infosys Ltd., International Business Machines Corp., ITC Ltd., Outsource Accelerator Ventures OPC, Solutions Connected LLC, Tag EServices Pvt. Ltd., Tata Consultancy Services Ltd., Unisys Corp., Unity Communications LLC, Wipro Ltd., CGI INC are a few of the key vendors in the it business process outsourcing (bpo) market.
              North America will register the highest growth rate of 36.55% among the other regions. Therefore, the it business process outsourcing (bpo) market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
              The key factors driving the it business process outsourcing (bpo) market growth are:
              • Need to focus on core competencies and improve efficiency
              • Rise of emerging countries as call center destinations
              The it business process outsourcing (bpo) market vendors should focus on grabbing business opportunities from the segment as it accounted for the largest market share in the base year.
              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?
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