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The telecom operations management market size is estimated to grow by USD 19.3 billion at a CAGR of 5.53% between 2023 and 2028. The market is experiencing rapid technological advancements, fueling the demand for scalable management solutions. High internet penetration and the increasing availability of online content have expanded the market for telecom services, particularly among Small and Medium Enterprises (SMEs). These businesses require efficient telecom operations to manage their communication needs effectively. As a result, there is a growing demand for telecom management solutions that offer flexibility, affordability, and advanced features to cater to the unique requirements of SMEs. These solutions enable seamless integration of various communication tools, ensuring optimal network performance and cost savings. In summary, the combination of technological innovations, increasing internet usage, and the expanding needs of SMEs is driving the demand for scalable and cost-effective telecom management solutions.
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The market is a significant segment in the telecommunications industry, focusing on the deployment and management of telecom services through on-premise and cloud-based software solutions. Network Management, Revenue Management, Inventory Management, and other operational functions are crucial for Mobile Network Operators (MNOs) and Communications Service Providers (CSPs) to ensure the delivery of high-quality telecom services. Key functions of Telecom Operations Management include request fulfilment, event management, incident management, problem management, access management, network inventory, and provisioning issues. With the advent of 5G networks, the market is witnessing a surge in demand for advanced solutions to manage network availability, fault management, and customer requirements. Telecom companies rely on these solutions to maintain network performance, optimize resources, and adhere to departmental budgetary codes. The market is expected to grow steadily due to the increasing complexity of telecom networks and the need for efficient and effective operations management. Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
The rapid advances in technologies driving demand for scalable telecom management solutions is notably driving market growth. In today's rapidly digitizing telecommunication industry, the deployment of advanced technologies such as IoT, artificial intelligence (AI), 5G networks, and machine-to-machine (M2M) communications is transforming telecom operations management. Telecom companies and communication service providers (CSPs) are faced with the challenge of managing vast amounts of data generated by mobile internet users and IoT devices. This data requires high computing power and advanced analytics for effective management. Telecom operations management involves network management, revenue management, and inventory management, among other functions. The deployment of advanced technologies, particularly 5G networks, necessitates significant capital investment for setting up and managing large-scale deployments. Telecom companies must track and manage network inventory, provisioning issues, network availability, fault management, and department budgetary codes to optimize operational efficiencies. Telecom expense management solutions have gained popularity as enterprises seek to manage the costs associated with IoT deployments and network communication costs. These solutions enable the tracking, collection, processing, and management of information regarding multiple invoices and network costs. Cloud platforms are increasingly being adopted for telecom operations management due to their scalability, flexibility, and cost savings. Data-driven experiences, powered by AI and machine learning, are also becoming essential for optimizing business support systems and service delivery platforms. Industry investors continue to show interest in the telecom operations management market, recognizing its potential to drive growth and innovation in the telecommunication industry. Thus, such factors are driving the growth of the market during the forecast period.
The increasing use of enterprise mobile applications is the key trend in the market. The market is witnessing significant growth due to the rapid digitization of the telecommunication industry and the increasing adoption of cloud platforms for network and revenue management. Telecom companies are focusing on deploying on-premise as well as cloud-based software solutions to manage their network infrastructure, inventory, and customer requirements. 5G networks and Communication Service Providers (CSPs) are driving the demand for advanced TOM systems to ensure network availability, fault management, and rapid request fulfilment. Event management, incident management, problem management, access management, and network inventory are some of the critical functions of TOM systems that help telecom companies maintain operational efficiencies and address provisioning issues. Enterprise Resource Planning (ERP) systems, business support systems, and service delivery platforms are integral components of TOM systems. The increasing number of mobile internet users and the priority given to data-driven experiences are also fueling the growth of the TOM market. Artificial Intelligence (AI), Machine Learning (ML), and Big Data are being leveraged to enhance the capabilities of TOM systems and provide more accurate and efficient solutions. Industry investors are showing significant interest in the TOM market due to its potential to generate substantial revenue for telecom companies. The market is expected to grow at a steady pace during the forecast period, driven by the increasing demand for network management, revenue management, and inventory management solutions from Mobile Network Operators (MNOs) and CSPs. Thus, such trends will shape the growth of the market during the forecast period.
The increasing data security issues is the major challenge that affects the growth of the market. The market is witnessing significant growth due to the rapid digitization in the telecommunication industry. Telecom companies are increasingly adopting cloud platforms for network management, revenue management, inventory management, and other business support systems. Cloud-based services offer operational efficiencies, including scalability, affordability, and accessibility from anywhere. However, security and compliance concerns remain a challenge for many Mobile Network Operators (MNOs) and Communication Service Providers (CSPs) in deploying cloud solutions. The need for stringent data security and privacy regulations, such as GDPR, adds to the complexity. While cloud platforms offer numerous benefits, they also come with limited security measures and the risk of data breaches. Despite these challenges, the telecom operations management market is expected to grow significantly in the coming years. Key drivers include the increasing number of mobile internet users, customer requirements for better service delivery platforms, and the need for incident and problem management to ensure network availability. Artificial Intelligence (AI), Machine Learning (ML), and Big Data are being increasingly used to enhance operational efficiencies and provide data-driven experiences. Enterprise Resource Planning (ERP) systems and service delivery platforms are being integrated to streamline request fulfilment and access management. Industry investors are closely watching the telecom operations management market, recognizing its potential to revolutionize the way telecom services are delivered and managed. The market is expected to see continued growth as 5G networks are rolled out, offering even faster and more reliable connectivity. Hence, the above factors will impede the growth of the market during the forecast period.
The market forecasting report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth analysis strategies.
Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Accenture Plc - The company offers telecom operations management which provides Cloud-based network technologies for business.
The market research and growth report also includes detailed analyses of the competitive landscape of the market and information about key companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The cloud-based segment is estimated to witness significant growth during the forecast period. The market is witnessing significant growth due to the rapid digitization of various industries and the expanding footprint of businesses globally. Cloud-based telecom operations management holds the largest market share in this sector, with its advantages including real-time telecom audits, enhanced inventory management, and improved end-to-end invoice processing and payment systems.
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The cloud-based segment accounted for USD 31.90 billion in 2018. Detailed general ledger coding of telecom expenses is another advantage of cloud-based deployment. Communication service providers (CSPs) and mobile network operators (MNOs) are increasingly adopting cloud platforms for managing their telecom services, including network management, revenue management, and inventory management. The deployment of 5G networks is further fueling the demand for advanced telecom operations management systems. These solutions enable businesses to provide data-driven experiences to their customers, ensuring operational efficiencies through artificial intelligence, machine learning, and big data analytics. Enterprise resource planning (ERP) systems and business support systems (BSS) are integral components of telecom operations management, facilitating effective service delivery platforms and addressing provisioning issues. Industry investors continue to show interest in this sector, recognizing the potential for significant returns as the telecommunication industry evolves.
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Europe is estimated to contribute 43% to the growth of the global market during the market forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
Telecom Operations Management Market encompasses the deployment and management of software solutions that enable Telecom companies to effectively manage their network and revenue operations. This includes on-premise and cloud-based offerings for Network Management, Revenue Management, Inventory Management, and other business support systems. With the rollout of 5G networks and increasing mobile internet users, the demand for efficient telecom operations management is surging. MNOs (Mobile Network Operators) and CSPs (Communication Service Providers) require advanced capabilities to manage request fulfilment, event management, incident management, problem management, access management, network inventory, and provisioning issues. Network availability and fault management are critical to maintaining customer satisfaction and department budgetary codes. Telecom operations management solutions enable operational efficiencies through the use of Artificial Intelligence, Machine Learning, and Big Data. These technologies provide data-driven experiences, enabling rapid digitization in the telecommunication industry. Cloud platforms are increasingly being adopted for their scalability and cost savings. Enterprise Resource Planning systems and Service Delivery Platforms are essential components of telecom operations management, ensuring industry investors can effectively manage their businesses.
The market report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in "USD billion " for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.
Telecom Operations Management (TOM) is a critical function in the Telecommunication industry, focusing on managing the deployment and delivery of telecom services through effective Network Management, Revenue Management, Inventory Management, and Request Fulfillment. With the advent of 5G networks, Telecom companies are increasingly adopting Cloud platforms for their TOM systems to enhance operational efficiencies and cater to the growing Mobile internet user base. Network Management includes Fault Management, Event Management, Incident Management, Problem Management, Access Management, and Network Inventory. These functions ensure Network availability and address Provisioning issues, while adhering to Department budgetary codes. TOM also encompasses Business Support Systems and Service Delivery Platforms, which enable CSPs to manage Customer requirements and provide Data-driven experiences. Rapid digitization in the Telecommunication industry is driving the demand for AI, Machine Learning, and Big Data in TOM, leading to more efficient and effective management of Telecom operations. Industry investors closely monitor the TOM market, as it plays a significant role in the success of Telecom services. Key areas of focus include improving Network availability, reducing operational costs, and enhancing customer experience. Telecom Operations Management is a dynamic and evolving field, requiring continuous innovation and adaptation to meet the changing needs of the Telecommunication industry.
Market Scope |
|
Report Coverage |
Details |
Page number |
145 |
Base year |
2023 |
Historic period |
2018-2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 5.53% |
Market growth 2024-2028 |
USD 19.3 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
5.28 |
Regional analysis |
North America, Europe, APAC, South America, and Middle East and Africa |
Performing market contribution |
Europe at 43% |
Key countries |
US, China, Germany, Canada, and UK |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Accenture Plc, ALE International, Amdocs Ltd., Beta Systems Software AG, Cisco Systems Inc., Comarch SA, Enhanced Telecommunications, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., International Business Machines Corp., NEC Corp., Nokia Corp., Oman Telecommunications Co, Oracle Corp., SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., Telefonaktiebolaget LM Ericsson, and ZTE Corp. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Deployment
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Opportunity/Restraints
10 Competitive Landscape
11 Competitive Analysis
12 Appendix
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