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The increased need for cost-effective business processes is driving the growth of the cloud-based BPO market. Technavio’s market research analyst estimates the cloud-based BPO market to reach around USD 70 billion by the end of 2019. The emergence of the hybrid cloud business process solutions is also expected to fuel the growth of the market.
The technical complexities of the cloud environment would prove to be a challenge for the growth of this market. For instance, the low performance of a cloud network application can result in delayed loading of pages for end users. High availability of data is another challenge for organizations as they cannot afford any downtime in their service. Security issues and data privacy concerns are other challenges faced by the cloud-based BPO market.
The HR service segment is expected to reach around USD 18 billion by 2019, growing at a rate of 7% during the forecast period.
The cloud-based BPO market in the APAC region is expected to reach USD 13 billion by the end of 2019 and is predicted to be the fastest growing region globally. Countries such as China, India, Japan, Hong Kong, and Singapore are the market leaders in this region.
The cloud-based BPO market is highly competitive with leading vendors such as Accenture, Cognizant, and IBM dominating the global market.
Other vendors in the market include ADP, Atos, CA, Capgemini, CSC, Firstsource, Fujitsu, Genpact, HCL, HP, Infosys, NGA, Oracle, SunGard, Wipro, WNS, and Xerox.
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PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Advantages of cloud-based BPO
Global BPO market
Global cloud computing market
Five forces analysis
PART 06: Overview of cloud computing
Overview
Cloud service segmentation
PART 07: Market segmentation by services
HR services market
E-commerce services market
Payment services market
Customer management services market
F&A services market
Others services market
PART 08: Geographical segmentation
Segmentation of global cloud-based BPO market by geography 2014
Market segmentation by geography 2014-2019
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
Competitive scenario
Key vendors
Other prominent vendors
PART 15: Key vendor analysis
Accenture
Cognizant
IBM
SAP
TCS
PART 16: Appendix
List of abbreviations
PART 17: Explore Technavio
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