Global Cloud Based BPO - Market Analysis 2015-2019
- Published: Sep 2015
- Pages: 77
- SKU: IRTNTR7145
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Market outlook of cloud-based BPO market
The increased need for cost-effective business processes is driving the growth of the cloud-based BPO market. Technavio’s market research analyst estimates the cloud-based BPO market to reach around USD 70 billion by the end of 2019. The emergence of the hybrid cloud business process solutions is also expected to fuel the growth of the market.
The technical complexities of the cloud environment would prove to be a challenge for the growth of this market. For instance, the low performance of a cloud network application can result in delayed loading of pages for end users. High availability of data is another challenge for organizations as they cannot afford any downtime in their service. Security issues and data privacy concerns are other challenges faced by the cloud-based BPO market.
Segmentation by services and analysis of the cloud-based BPO market
- HR
- Finance and Accounting
- Payments
- Customer Management
- E-commerce
The HR service segment is expected to reach around USD 18 billion by 2019, growing at a rate of 7% during the forecast period.
Geographical segmentation and analysis of the global cloud-based BPO market
- Americas
- EMEA
- APAC
The cloud-based BPO market in the APAC region is expected to reach USD 13 billion by the end of 2019 and is predicted to be the fastest growing region globally. Countries such as China, India, Japan, Hong Kong, and Singapore are the market leaders in this region.
Competitive landscape and key vendors
The cloud-based BPO market is highly competitive with leading vendors such as Accenture, Cognizant, and IBM dominating the global market.
The leading vendors in the market are –
- Accenture
- Cognizant
- IBM
- TCS
- SAP
Other vendors in the market include ADP, Atos, CA, Capgemini, CSC, Firstsource, Fujitsu, Genpact, HCL, HP, Infosys, NGA, Oracle, SunGard, Wipro, WNS, and Xerox.
Key questions answered in the report include
- What will the market size and the growth rate be in 2019?
- What are the key factors driving the cloud-based BPO market?
- What are the key market trends impacting the growth of the cloud-based BPO market?
- What are the challenges to market growth?
- Who are the key vendors in the US market space?
- What are the market opportunities and threats faced by the vendors in the global cloud-based BPO market?
- What are the key outcomes of the five forces analysis of the global cloud-based BPO market?
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Related reports
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Advantages of cloud-based BPO
Global BPO market
Global cloud computing market
Five forces analysis
PART 06: Overview of cloud computing
Overview
Cloud service segmentation
PART 07: Market segmentation by services
HR services market
E-commerce services market
Payment services market
Customer management services market
F&A services market
Others services market
PART 08: Geographical segmentation
Segmentation of global cloud-based BPO market by geography 2014
Market segmentation by geography 2014-2019
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
Competitive scenario
Key vendors
Other prominent vendors
PART 15: Key vendor analysis
Accenture
Cognizant
IBM
SAP
TCS
PART 16: Appendix
List of abbreviations
PART 17: Explore Technavio
Research Framework
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
INFORMATION SOURCES
Primary sources
- Manufacturers and suppliers
- Channel partners
- Industry experts
- Strategic decision makers
Secondary sources
- Industry journals and periodicals
- Government data
- Financial reports of key industry players
- Historical data
- Press releases
DATA ANALYSIS
Data Synthesis
- Collation of data
- Estimation of key figures
- Analysis of derived insights
Data Validation
- Triangulation with data models
- Reference against proprietary databases
- Corroboration with industry experts
REPORT WRITING
Qualitative
- Market drivers
- Market challenges
- Market trends
- Five forces analysis
Quantitative
- Market size and forecast
- Market segmentation
- Geographical insights
- Competitive landscape
Key Questions Answered
- What are the key global market and the regional market share?
- What are the revenue-generating key market segments?
- What are the key factors driving and challenging this market’s growth?
- Who are the key market vendors and their growth strategies?
- What are the latest trends influencing the growth of this market?
- What are the variables influencing the market growth in the primary regions?
- What are the factors influencing the growth of the parent market?
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