Global Cloud Based BPO - Market Analysis 2015-2019

  • Published: Sep 2015
  • Pages: 77
  • SKU: IRTNTR7145

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Market outlook of cloud-based BPO market

The increased need for cost-effective business processes is driving the growth of the cloud-based BPO market. Technavio’s market research analyst estimates the cloud-based BPO market to reach around USD 70 billion by the end of 2019. The emergence of the hybrid cloud business process solutions is also expected to fuel the growth of the market.

The technical complexities of the cloud environment would prove to be a challenge for the growth of this market. For instance, the low performance of a cloud network application can result in delayed loading of pages for end users. High availability of data is another challenge for organizations as they cannot afford any downtime in their service. Security issues and data privacy concerns are other challenges faced by the cloud-based BPO market.  

Segmentation by services and analysis of the cloud-based BPO market

  • HR
  • Finance and Accounting
  • Payments
  • Customer Management
  • E-commerce

The HR service segment is expected to reach around USD 18 billion by 2019, growing at a rate of 7% during the forecast period.

Geographical segmentation and analysis of the global cloud-based BPO market

  • Americas
  • EMEA
  • APAC

The cloud-based BPO market in the APAC region is expected to reach USD 13 billion by the end of 2019 and is predicted to be the fastest growing region globally. Countries such as China, India, Japan, Hong Kong, and Singapore are the market leaders in this region.

Competitive landscape and key vendors

The cloud-based BPO market is highly competitive with leading vendors such as Accenture, Cognizant, and IBM dominating the global market.

The leading vendors in the market are –

  • Accenture
  • Cognizant
  • IBM
  • TCS
  • SAP

Other vendors in the market include ADP, Atos, CA, Capgemini, CSC, Firstsource, Fujitsu, Genpact, HCL, HP, Infosys, NGA, Oracle, SunGard, Wipro, WNS, and Xerox.

Key questions answered in the report include

  • What will the market size and the growth rate be in 2019?
  • What are the key factors driving the cloud-based BPO market?
  • What are the key market trends impacting the growth of the cloud-based BPO market?
  • What are the challenges to market growth?
  • Who are the key vendors in the US market space?
  • What are the market opportunities and threats faced by the vendors in the global cloud-based BPO market?
  • What are the key outcomes of the five forces analysis of the global cloud-based BPO market?

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Related reports

PART 01: Executive summary
PART 02: Scope of the report
 Market overview
 Top-vendor offerings
PART 03: Market research methodology
 Research methodology
 Economic indicators
PART 04: Introduction
 Key market highlights
PART 05: Market landscape
 Market overview
 Market size and forecast
 Advantages of cloud-based BPO
 Global BPO market
 Global cloud computing market
 Five forces analysis
PART 06: Overview of cloud computing
 Cloud service segmentation
PART 07: Market segmentation by services
 HR services market
 E-commerce services market
 Payment services market
 Customer management services market
 F&A services market
 Others services market
PART 08: Geographical segmentation
 Segmentation of global cloud-based BPO market by geography 2014
 Market segmentation by geography 2014-2019
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
 Competitive scenario
 Key vendors
 Other prominent vendors
PART 15: Key vendor analysis
PART 16: Appendix
 List of abbreviations
PART 17: Explore Technavio

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.


Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases


Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts



  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis


  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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