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Cloud-based Contact Center Market by Component and Geography - Forecast and Analysis 2022-2026

  • Published: May 2022
  • Pages: 121
  • SKU: IRTNTR73486
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The cloud-based contact center market's growth momentum will accelerate at a CAGR of 19.97% and the market share is expected to increase to USD 27.02 billion from 2021 to 2026.

This cloud-based contact center market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers cloud-based contact center market segmentation by:

  • Component - Solutions and Services
  • Geography - North America, Europe, APAC, South America, and Middle East and Africa

The cloud-based contact center market vendors are the following - 3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp. among others.

What will the Cloud-based Contact Center Market Size be During the Forecast Period?

Cloud-based Contact Center Market Size

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Who are the Major Cloud-based Contact Center Market Vendors?

The report analyzes the market's competitive landscape and offers information on several market vendors, including:

 

  • 3CLogic Inc.
  • 8x8 Inc.
  • Alvaria Inc.
  • Amazon.com Inc.
  • Ameyo Pvt Ltd.
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Enghouse Systems Ltd.
  • Evolve IP LLC
  • Five9 Inc.
  • Genesys Telecommunications Laboratories Inc.
  • Lifesize Inc.
  • NICE Ltd.
  • Nubitel
  • Redwood Technologies Group Ltd.
  • RingCentral Inc.
  • Talkdesk Inc.
  • Twilio Inc.
  • Vocalcom Group
  • Vonage Holdings Corp.

 

This statistical study of the cloud-based contact center market encompasses successful business strategies deployed by the key vendors. The cloud-based contact center market is fragmented and the vendors are deploying growth strategies such as focusing on differentiating themselves based on service qualities and innovations to compete in the market.

Product Insights and News

  • 8x8.com - The company offers secure cloud contact center solution that makes it easy to connect and collaborate with agents and strengthen experiences for optimal customer success.

  • 8x8.com - Under the unified segment, the company provides cloud-based voice, contact center, video, mobile and unified communications for businesses.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The cloud-based contact center market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Cloud-based Contact Center Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the cloud-based contact center market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

Which are the Key Regions for Cloud-based Contact Center Market?

Cloud-based Contact Center Market Market segmentation by region

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39% of the market's growth will originate from North America during the forecast period. The US is the key market for cloud-based contact center in North America. Market growth in this region will be faster than the growth of the market in the South American, APAC and MEA regions.

The growing number of data center businesses, startups, and customers willing to adopt new technologies will facilitate the cloud-based contact center market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

The cloud-based contact center market in North America witnessed a slowdown owing to the COVID-19 outbreak in 2020. However, some IT companies offered the work-from-home facility to their employees and gradually started opting for the cloud-based contact center to manage their remote workforce. The increased adoption of cloud-based services is expected to drive the growth of the regional market during the forecast period. 

Cloud-based Contact Center Market: Key Drivers, Trends, and Challenges

The rising adoption of cloud-based contact centers is notably driving the cloud-based contact center market growth, although factors such as integrate mobility with existing skills may impede the market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the cloud-based contact center industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Cloud-based Contact Center Market Driver

One of the key factors driving growth in the cloud-based contact center market is the rising adoption of cloud-based contact centers. The inherent benefits of cloud computing, such as scalability, reliability, and high resource availability, are compelling enterprises to adopt cloud architecture in their business models. The adoption of cloud computing eliminates the need for a dedicated IT support team and reduces operating costs of the particular organization. To extract the highest cost benefits from cloud offerings, enterprises are adopting the software on a pay-per-use subscription basis. This is expected to accelerate the adoption of software-as-a-service (SaaS) applications, which include customer relationship management (CRM), sales management, human resource management (HRM), and financial management. Factors such as the accumulation of a large amount of customer data in contact centers and the lack of local storage are leading enterprises to adopt SaaS contact centers. The use of SaaS contact centers results in the effective execution of business strategies and draws more focus on core operations without increasing IT costs. Such factors are expected to drive the growth of the market in focus.

Key Cloud-based Contact Center Market Trend

The increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies is a cloud-based contact center market trend that is expected to have a positive impact in the coming years. Contact centers are fast transitioning from single-channel operations to multichannel, multi-function units that handle CRM. Organizations infuse strong SMAC technology into their contact centers to achieve better results. By addressing evolving client preferences and the requirement for multichannel consistency, these technologies help enterprises increase the agility of their business processes. Modern contact centers focus on delivering capabilities such as communication as a service, social media capabilities to handle social media queries, smartphone access to provide contact center agents with relevant real-time information, video enablement to engage in face-to-face video calls, virtual contact centers to reduce costs and complexities, and advanced analytics to evaluate unstructured data in bulk and deliver key insights into customer behavior. Such trends can fuel the growth of the global cloud-based contact center market.

Key Cloud-based Contact Center Market Challenge

The integrate mobility with existing skills will be a major challenge for the cloud-based contact center market during the forecast period. Customers are heavily dependent on their smartphones for all types of interactions in today's environment. As smartphone gadgets and mobile applications become increasingly popular, more customers desire access to customer care through these channels. Businesses must be prepared to manage the developing and vital medium of communication, ensuring that customers can easily access the platform. For instance, according to the 2020 NICE inContact Customer Experience (CX) Transformation Benchmark survey, 61% of companies planned to invest in mobile application experience as they need to optimize mobile applications and mobile-friendly websites for quick responses to common customer questions and issues globally. Contact center solution suppliers are aware of these problems and are undertaking proactive measures to enable mobility to consumers using current capabilities. Such factors can hamper the growth of the market in focus during the forecast period.

This cloud-based contact center market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global cloud-based contact center market as a part of the global IT consulting and other services market within the global IT services market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the cloud-based contact center market during the forecast period.

What are the Revenue-generating Component Segments in the Cloud-based Contact Center Market?

Cloud-based Contact Center Market Segmentation

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The cloud-based contact center market share growth by the solutions segment will be significant during the forecast period. The solutions segment is expected to grow at a significant rate during the forecast period as it holds a significant market share in the global cloud-based contact center market. Companies are outsourcing their contact center operations to cloud-based contact center vendors to minimize the total cost of ownership and increase business agility and efficiency. The growing demand and awareness among public and private enterprises have enhanced the scalability and agility of operations, which is anticipated to fuel the growth of the cloud-based contact center market. 

This report provides an accurate prediction of the contribution of all the segments to the growth of the cloud-based contact center market size and actionable market insights on post COVID-19 impact on each segment.

 

Cloud-based Contact Center Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 19.97%

Market growth 2022-2026

$ 27.02 billion

Market structure

Fragmented

YoY growth (%)

19.35

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 39%

Key consumer countries

US, China, Japan, UK, and Germany

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

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What are the Key Data Covered in this Cloud-based Contact Center Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive cloud-based contact center market growth during the next five years
  • Precise estimation of the cloud-based contact center market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the cloud-based contact center industry across North America, Europe, APAC, South America, and Middle East and Africa
  • A thorough analysis of the market's competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of cloud-based contact center market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Component
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
    • 3.4 Market outlook: Forecast for 2021-2026
      • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

    4 Five Forces Analysis

    • 4.1 Five forces summary
      • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
    • 4.2 Bargaining power of buyers
      • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • 4.3 Bargaining power of suppliers
      • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • 4.4 Threat of new entrants
      • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
    • 4.5 Threat of substitutes
      • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
    • 4.6 Threat of rivalry
      • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
    • 4.7 Market condition
      • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

    5 Market Segmentation by Component

    • 5.1 Market segments
      • Exhibit 24: Chart on Component - Market share 2021-2026 (%)
      • Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
    • 5.2 Comparison by Component
      • Exhibit 26: Chart on Comparison by Component
      • Exhibit 27: Data Table on Comparison by Component
    • 5.3 Solutions - Market size and forecast 2021-2026
      • Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
      • Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
    • 5.4 Services - Market size and forecast 2021-2026
      • Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
      • Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
    • 5.5 Market opportunity by Component
      • Exhibit 36: Market opportunity by Component ($ billion)

    6 Customer Landscape

    • 6.1 Customer landscape overview
      • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    7 Geographic Landscape

    • 7.1 Geographic segmentation
      • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
      • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
    • 7.2 Geographic comparison
      • Exhibit 40: Chart on Geographic comparison
      • Exhibit 41: Data Table on Geographic comparison
    • 7.3 North America - Market size and forecast 2021-2026
      • Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
      • Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
    • 7.4 Europe - Market size and forecast 2021-2026
      • Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • 7.5 APAC - Market size and forecast 2021-2026
      • Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • 7.6 South America - Market size and forecast 2021-2026
      • Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
      • Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
    • 7.7 Middle East and Africa - Market size and forecast 2021-2026
      • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • 7.8 US - Market size and forecast 2021-2026
      • Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
      • Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
    • 7.9 China - Market size and forecast 2021-2026
      • Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
      • Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
    • 7.10 UK - Market size and forecast 2021-2026
      • Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
      • Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
    • 7.11 Germany - Market size and forecast 2021-2026
      • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • 7.12 Japan - Market size and forecast 2021-2026
      • Exhibit 78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
      • Exhibit 80: Chart on Japan - Year-over-year growth 2021-2026 (%)
      • Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
    • 7.13 Market opportunity by geography
      • Exhibit 82: Market opportunity by geography ($ billion)

    8 Drivers, Challenges, and Trends

    • 8.1 Market drivers
      • 8.2 Market challenges
        • 8.3 Impact of drivers and challenges
          • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
        • 8.4 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
            • 9.3 Landscape disruption
              • Exhibit 85: Overview on factors of disruption
            • 9.4 Industry risks
              • Exhibit 86: Impact of key risks on business

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 87: Vendors covered
            • 10.2 Market positioning of vendors
              • Exhibit 88: Matrix on vendor position and classification
            • 10.3 8x8 Inc.
              • Exhibit 89: 8x8 Inc. - Overview
              • Exhibit 90: 8x8 Inc. - Product / Service
              • Exhibit 91: 8x8 Inc. - Key offerings
            • 10.4 Amazon.com Inc.
              • Exhibit 92: Amazon.com Inc. - Overview
              • Exhibit 93: Amazon.com Inc. - Business segments
              • Exhibit 94: Amazon.com Inc. - Key news
              • Exhibit 95: Amazon.com Inc. - Key offerings
              • Exhibit 96: Amazon.com Inc. - Segment focus
            • 10.5 Avaya Holdings Corp.
              • Exhibit 97: Avaya Holdings Corp. - Overview
              • Exhibit 98: Avaya Holdings Corp. - Business segments
              • Exhibit 99: Avaya Holdings Corp. - Key offerings
              • Exhibit 100: Avaya Holdings Corp. - Segment focus
            • 10.6 Cisco Systems Inc.
              • Exhibit 101: Cisco Systems Inc. - Overview
              • Exhibit 102: Cisco Systems Inc. - Business segments
              • Exhibit 103: Cisco Systems Inc. - Key news
              • Exhibit 104: Cisco Systems Inc. - Key offerings
              • Exhibit 105: Cisco Systems Inc. - Segment focus
            • 10.7 Five9 Inc.
              • Exhibit 106: Five9 Inc. - Overview
              • Exhibit 107: Five9 Inc. - Product / Service
              • Exhibit 108: Five9 Inc. - Key offerings
            • 10.8 Genesys Telecommunications Laboratories Inc.
              • Exhibit 109: Genesys Telecommunications Laboratories Inc. - Overview
              • Exhibit 110: Genesys Telecommunications Laboratories Inc. - Product / Service
              • Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key offerings
            • 10.9 Lifesize Inc.
              • Exhibit 112: Lifesize Inc. - Overview
              • Exhibit 113: Lifesize Inc. - Product / Service
              • Exhibit 114: Lifesize Inc. - Key offerings
            • 10.10 NICE Ltd.
              • Exhibit 115: NICE Ltd. - Overview
              • Exhibit 116: NICE Ltd. - Business segments
              • Exhibit 117: NICE Ltd. - Key news
              • Exhibit 118: NICE Ltd. - Key offerings
              • Exhibit 119: NICE Ltd. - Segment focus
            • 10.11 Talkdesk Inc.
              • Exhibit 120: Talkdesk Inc. - Overview
              • Exhibit 121: Talkdesk Inc. - Product / Service
              • Exhibit 122: Talkdesk Inc. - Key offerings
            • 10.12 Vonage Holdings Corp.
              • Exhibit 123: Vonage Holdings Corp. - Overview
              • Exhibit 124: Vonage Holdings Corp. - Business segments
              • Exhibit 125: Vonage Holdings Corp. - Key offerings
              • Exhibit 126: Vonage Holdings Corp. - Segment focus

            11 Appendix

            • 11.1 Scope of the report
              • 11.2 Inclusions and exclusions checklist
                • Exhibit 127: Inclusions checklist
              • 11.3 Currency conversion rates for US$
                • Exhibit 128: Currency conversion rates for US$
              • 11.4 Research methodology
                • Exhibit 129: Research methodology
                • Exhibit 130: Validation techniques employed for market sizing
                • Exhibit 131: Information sources
              • 11.5 List of abbreviations
                • Exhibit 132: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              TechnavioINFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases
              Technavio

              TechnavioDATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts
              Technavio

              TechnavioREPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape
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              Cloud-based Contact Center Market market growth will increase by $27.02 bn during 2022-2026.
              The cloud-based contact center market market is expected to grow at a CAGR of 19.97% during 2022-2026.
              Technavio has segmented the cloud-based contact center market market by component (Solutions and Services) and geography (North America, Europe, APAC, South America, and Middle East and Africa).
              3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, Vonage Holdings Corp. are a few of the key vendors in the cloud-based contact center market market.
              North America will register the highest growth rate of 39% among the other regions. Therefore, the cloud-based contact center market market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
              The key factors driving the cloud-based contact center market market growth are:
              • Rising adoption of cloud-based contact centers
              • Increase in adoption of social, mobile, analytics, and cloud (SMAC) technologies
              The cloud-based contact center market market vendors should focus on grabbing business opportunities from the solutions segment as it accounted for the largest market share in the base year.
              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?
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