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The self-service kiosk market size is projected to increase by USD 10.67 billion, at a CAGR of 14.17% between 2023 and 2028. Market growth hinges on various factors such as the rising embrace of contactless payment systems, the extensive utilization of data analytics for forecasting consumer behavior patterns, and the escalating investments in smart parking solutions. A pivotal tool in this landscape is the self-service booths, a computerized device designed to empower end-users by bolstering operational efficiency and elevating customer experiences. With versatile functionalities, self-service booths cater to diverse end-user segments like retail, travel and tourism, financial services, healthcare, and numerous others, positioning them as indispensable assets in modern business operations
The market growth and forecasting report includes key player's detailed analyses of the competitive landscape of the market and information about 20 market companies, including Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., and Zebra Technologies Corp.
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Further, key industry verticals like entertainment and gaming, stadiums, and sports betting are leveraging to improve brand awareness, convenience, and administrative processes. They are equipped with keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and other vertical insights to facilitate seamless transactions. Governments are also promoting the adoption to streamline services and reduce human interaction, further fueling market growth. Our researchers analyzed the market research and growth data with 2023 as the base year, along with the key market growth analysis, trends, and challenges. A holistic analysis of drivers, trends, and challenges will help companies refine their marketing strategies to gain a competitive advantage.
Increasing adoption of contactless payment is the key factor driving the market. Self-service kiosks have gained significant traction in various industry verticals, particularly in the retail sector, owing to the increasing preference for contactless payment processing. These touchless self-service equipment offer a seamless and convenient experience for customers, enabling them to complete transactions quickly and securely using credit cards, debit cards, or NFC-enabled devices. The integration with contactless payment terminals has revolutionized the way businesses operate, reducing waiting times and improving the overall in-store payment experience. Artificial intelligence, virtual reality, and augmented reality are increasingly being integrated into self-service kiosks, offering innovative solutions for ticketing, banking services, check-ins, self-orders, and more. The entertainment industry, including gaming, stadiums, and sports betting, has embraced self-service kiosks to enhance the customer experience and streamline administrative processes.
Government organizations and businesses are increasingly adopting self-service kiosks to streamline supply chains and improve operational efficiency. The convenience offered by self-service kiosks has made them an indispensable part of modern business operations, reducing the need for human intervention and enhancing brand awareness. Self-service kiosks are also transforming traditional industries such as the entertainment industry and betting methods, offering innovative solutions for a touchless and contactless experience. The integration of self-service kiosks into various industry verticals is set to revolutionize the way businesses operate and serve their customers.
Growing focus on smart retail stores is the primary trend shaping the market. In the retail sector, self-service kiosks are becoming increasingly popular for contactless payment processing, enhancing the customer experience. Artificial intelligence, virtual reality, and augmented reality technologies are being integrated into these kiosks, offering advanced functionalities such as ticketing, banking services, check-ins, self-orders, and more. They are finding applications in various industry verticals, including government, entertainment, and administrative processes, to improve brand awareness, streamline operations, and provide touchless self-service equipment to citizens and employees. Hardware components such as keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are essential.
Additionally, the entertainment industry, including gaming, stadiums, sports betting, and traditional betting methods, is a significant market. they are also widely used in retail verticals such as restaurants, petrol pumps, and retail stores to offer convenience and reduce wait times. Vertical insights suggest that the market is expected to grow significantly in the entertainment vertical, particularly in the gaming industry, which offers a more immersive and interactive experience for customers. They are also being adopted in various administrative processes, such as check-ins and self-orders, to improve efficiency and reduce human interaction. Overall, the adoption of self-service kiosks is expected to continue to grow globally, driven by the need for contactless payment processing, enhanced customer experience, and the integration of advanced technologies.
Growing demand for tablet kiosks is the major challenge that affects the market growth. The market is experiencing significant growth in various industry verticals, including retail, banking, and the entertainment industry. Contactless payment processing is a key driver of this trend, as it offers customers a more convenient and touchless experience. They are being adopted for a range of applications, from ticketing and check-ins to self-orders and bill payments. Artificial intelligence, virtual reality, and augmented reality are also being integrated into self-service kiosks to enhance the customer experience. In the retail sector, They are being used to streamline administrative processes and improve efficiency. Hardware such as keyboards, barcode scanners, card readers, printers, trackballs, video cameras, and touch screens are common features of these kiosks. Retail stores, petrol pumps, and restaurants are among the businesses benefiting from the deployment of self-service kiosks. Government agencies and organizations are also utilizing self-service kiosks to provide citizens and employees with convenient access to services.
Furthermore, self-service kiosks are being used in supply chains to improve operational efficiency and reduce wait times. The entertainment industry, including gaming, stadiums, and sports betting, is another vertical that is seeing significant growth in the adoption. Brand awareness is another benefit of self-service kiosks, as they offer businesses an opportunity to engage with customers in a more interactive way. They can be used for a variety of purposes, from offering product information and promotions to providing real-time updates on order status and wait times. Overall, self-service kiosks are transforming the way businesses interact with their customers and employees, offering touchless self-service equipment that is convenient, efficient, and cost-effective.
The market in the retail sector is experiencing significant growth due to the integration of advanced technologies such as contactless payment processing, artificial intelligence, virtual reality, and augmented reality. These technologies enhance the customer experience by offering self-service ticketing, banking services, check-ins, self-orders, and more.
The market share growth by the retail segment will be significant during the forecast period. Self-Service Kiosks have become a significant trend in various industry verticals, including retail, banking, ticketing, and entertainment. These touchless self-service equipment offer numerous benefits, such as contactless payment processing, enhanced customer experience, and convenience. Artificial intelligence, virtual reality, and augmented reality are transforming self-service kiosks, offering innovative solutions. For instance, in the entertainment industry, they provide immersive experiences for citizens and employees, enabling touchless interactions for ticket booking, gaming, and sports betting.
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The retail segment showed a gradual increase in the market share of USD 2.18 billion in 2018. In the administrative process, They streamlined operations, reducing the need for human intervention. Key industry verticals, such as the entertainment vertical, gaming, stadiums, and sports betting, are leveraging self-service booths to offer innovative services. Traditional betting methods have evolved, with offering a more convenient and contactless experience. They are also transforming industries like restaurants and petrol pumps, offering quick and efficient services. Government organizations are increasingly adopting to offer services to citizens, reducing the need for physical interaction. Overall, the market offers a touchless, convenient, and efficient solution for various industry verticals, enhancing customer experience and streamlining operations.
The market has gained significant traction in various sectors, including transportation hubs such as bus & railway stations, parking lots, airports, and petrol stations owing to hardware components. These touchless experiences offer consumers a convenient and efficient alternative to traditional service methods, minimizing the need for human intervention. Location insights integrated enable businesses to tailor offerings to specific customer needs, enhancing the overall consumer experience. At petrol stations, consumers can refuel their vehicles and pay for services reducing the need for human interaction. Banks and investment firms have implemented to offer consumers a more convenient and secure way to manage their finances. Consumers can access account information, make transactions, and apply for loans or credit cards using these kiosks. Governments and enterprises provide essential services, such as passport applications, tax payments, and license renewals, reducing the need for in-person visits and streamlining operations. In conclusion, the market offers a touchless experience, location insights, and a wide range of services across various sectors, including transportation, banking, and government services. These kiosks minimize the need for human intervention, providing consumers with a convenient, efficient, and personalized experience.
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North America is estimated to contribute 41% to the growth of the global market during the forecast period. Technavio's analysts have provided extensive insight into the market forecast, detailing the regional trends and drivers influencing the market's trajectory throughout the forecast period. Self-Service Kiosks have gained significant traction in various sectors, including transportation hubs such as bus & railway stations, parking lots, airports, and petrol stations. These touchless experiences offer consumers a convenient and efficient alternative to traditional service methods, minimizing the need for human intervention. Location insights integrated enable businesses to tailor offerings to specific customer needs, enhancing the overall consumer experience. Governments and enterprises, including civil services, have adopted in developed countries to streamline operations and reduce queues in sectors like banking and investments. These kiosks offer a wide range of services, from account management to transaction processing, providing consumers with a seamless and personalized experience. At bus & railway stations, parking lots, and airports offer location-specific services, such as real-time traffic updates, parking availability, and flight information. At petrol stations, consumers can refuel their vehicles and pay for services using to, reducing the need for human interaction. Banks and investment firms have implemented offer consumers a more convenient and secure way to manage their finances. Consumers can access account information, make transactions, and apply for loans or credit cards using these kiosks. Governments and enterprises used to provide essential services, such as passport applications, tax payments, and license renewals, reducing the need for in-person visits and streamlining operations. In conclusion, the market offers a touchless experience, location insights, and a wide range of services across various sectors, including transportation, banking, and government services. These kiosks minimize the need for human intervention, providing consumers with a convenient, efficient, and personalized experience.
The market forecasting report includes the adoption lifecycle of the market research and growth, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth and trends strategies.
Global Market Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
RedyRef - The company offers kiosk hardware and software and solutions such as a digital directory, interactive video wall, and much more. They offer government self-service kiosks called Thales Gemalto eServices Kiosks with user multilingual interfaces and ID card authentication.
Market analysis and report of qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The market analysis and report provides comprehensive data (region wise segment analysis), with forecasts and estimates in "USD Billion" for the period 2024-2028, as well as historical data from 2018 - 2022 for the following segments.
Self-Service Kiosks have become an integral part of modern business environments, offering convenience and efficiency to customers. These interactive systems enable users to perform transactions and access information autonomously, reducing the need for human intervention. Self-Service Kiosks are commonly found in sectors such as retail, banking, healthcare, and hospitality. They cater to various applications, including payment processing, ticket booking, product selection, and information retrieval. The market for Self-Service Kiosks is expanding as businesses recognize the benefits of automating routine tasks and enhancing customer experience. Technological advancements, such as contactless payment options and artificial intelligence, are further fueling the growth of this market. The Self-Service Kiosk industry is witnessing significant traction due to the increasing preference for touchless interactions and the convenience they offer. The integration of Self-Service Kiosks with various systems, such as CRM and ERP, is also driving their adoption. The future of Self-Service Kiosks looks promising, with continuous innovation and improvement expected to shape the market landscape.
Market Scope |
|
Report Coverage |
Details |
Page number |
180 |
Base year |
2023 |
Historic period |
2018 - 2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 14.17% |
Market Growth 2024-2028 |
USD 10. 67 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
12.12 |
Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
Performing market contribution |
North America at 41% |
Key countries |
US, China, Japan, UK, and Canada |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., and Zebra Technologies Corp. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, Market condition analysis for the forecast period. |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
We can help! Our analysts can customize this market research report to meet your requirements. Get in touch
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Component
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
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