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Knowledge Management Software Market by Deployment and Geography - Forecast and Analysis 2022-2026

  • Published: Oct 2022
  • Pages: 137
  • SKU: IRTNTR70762
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The knowledge management software market is projected to grow by USD 4.82 billion with a CAGR of 13.55% during the forecast period 2021 to 2026.

This market research report provides valuable insights into the post-COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers the market segmentation by deployment (on-premise and cloud-based) and geography (North America, APAC, Europe, the Middle East and Africa, and South America). The market report also offers information on several market vendors, including Atlassian Corp. Plc, Bitrix Inc., Capgemini Service SAS, eXo Platform SAS, Freshworks Inc., International Business Machines Corp., Oracle Corp., ProProfs, SAP SE, Zendesk Inc., Zoho Corp. Pvt. Ltd., BMC Software Inc., Edubrite Systems Inc., eGain Corp., Igloo Inc., MangoApps Inc., SkyPrep Inc., SydneyPlus International Library Systems Corp., Upland Software Inc., and Yonyx Inc. among others.

What will the Knowledge Management Software Market Size be During the Forecast Period?

Knowledge Management Software Market Size

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Knowledge Management Software Market: Key Drivers, Trends, and Challenges

Our researcher studied the historical data for years, with 2021 as the base year and 2022 as the estimated year, and produced drivers, trends, and challenges for the market. During the COVID-19 pandemic, the market demand has been impacted greatly. A holistic analysis of drivers will help in predicting exact demands and refining marketing strategies to gain a competitive advantage.

Key Knowledge Management Software Market Driver

Skill development and employment are one of the factors driving the market's growth. Working professionals are focusing on skill development to achieve career growth and add value to their knowledge. For example, software professionals are required to learn the latest technologies, such as big data analytics and cloud computing. This trend has been noticed among all age groups of working professionals. Moreover, the majority of skilled professionals in IT companies are opting for digitized courses in order to keep abreast of the latest technology being implemented. Therefore, the increased adoption of skill development through online certifications on digitized platforms, especially in developed countries, is expected to fuel the market growth during the forecast period. 

Key Knowledge Management Software Market Trend

The rising influence of data analytics in digital education is one of the key market trends fueling market growth. With the rapid adoption of digital devices, educational institutions and individual learners can monitor and analyze their real-time performance and progress with the help of embedded software analytics. Furthermore, data analytics are used in the predictive model in education through which virtual profiles are created based on student demographic details, assessment results, and online interactions. These are used to develop predictive learning models, which are able to generate insights into future students. This, in turn, will drive market growth during the forecast period.

Key Knowledge Management Software Market Challenge

Operational challenges associated with the software are one of the factors challenging the market's growth. Knowledge management software needs different critical features to fulfil the needs of different organizations. As organizations depend on personalized customer service interactions, faster support solutions and reduced service volume that increases customer satisfaction can pose a major challenge for the vendors while offering a particular solution. Although vendors provide customized software based on the needs of different applications, operational challenges have affected the calibration process in organizations. Such challenges will negatively impact market growth in the near future.

This market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global knowledge management software market as a part of the global application software market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the market during the forecast period.

Who are the Major Knowledge Management Software Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Atlassian Corp. Plc
  • Bitrix Inc.
  • Capgemini Service SAS
  • eXo Platform SAS
  • Freshworks Inc.
  • International Business Machines Corp.
  • Oracle Corp.
  • ProProfs
  • SAP SE
  • Zendesk Inc.
  • Zoho Corp. Pvt. Ltd.
  • BMC Software Inc.
  • Edubrite Systems Inc.
  • eGain Corp.
  • Igloo Inc.
  • MangoApps Inc.
  • SkyPrep Inc.
  • SydneyPlus International Library Systems Corp.
  • Upland Software Inc.
  • Yonyx Inc.

 

This statistical study of the market encompasses successful business strategies deployed by the key vendors. The market is fragmented, and the vendors are deploying growth strategies such as technology, trait leadership, price, quality, and cost to compete in the market.

Product Insights and News

  • egain.com - The company offers knowledge management software such as SAP Knowledge Central by NICE.

To make the most of the opportunities and recover from the post-COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments while maintaining their positions in the slow-growing segments.

The report market contains comprehensive market knowledge and an in-depth vendor landscape added to an analysis of the key vendors.

Knowledge Management Software Market Value Chain Analysis

Our In-house experts produce extensive information on the value chain and parent market of the knowledge management software market which vendors can leverage to gain a competitive advantage during the forecast period. The Value Chain information provides an end-to-end understanding of product insight and profit and also optimization and evaluation of business strategies The players across the value chain includes selective data and analysis from entire research findings as per the scope of the report.

Which are the Key Regions for Knowledge Management Software Market?

Knowledge Management Software Market Share by Geography

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39% of the market’s growth will originate from APAC during the forecast period. China and Japan are the key markets for knowledge management software in APAC. Market growth in this region will be faster than the growth of the market in other regions.

The increasing awareness among enterprises about knowledge management software as an important platform for business communication with customers will facilitate the market's growth in APAC over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID-19 Impact and Recovery Analysis

The outbreak of COVID-19 propelled the growth of the regional market. Furthermore, the increasing demand for knowledge management software from businesses to improve their efficiency and ensure continuity of the remote work process flow will lead to regional market growth during the forecast period

What are the Revenue-generating Deployment Segments in the Knowledge Management Software Market?

Knowledge Management Software Market Share

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The market share growth in the on-premise segment will be significant during the forecast period. On-premises knowledge management software is considered highly secure as it is managed and maintained by the enterprises that are using it. This software is mainly adopted by banking, financial services, and other industries. Enterprises have complete control over their on-premise solutions owing to monitored and restricted access. The on-premises deployment model allows them to customize the knowledge management software according to their requirements. Such factors of the segment will boost the market growth in the near future.

This report provides an accurate prediction of the contribution of all the segments to the growth of the market size and actionable market insights on the post-COVID-19 impact on each segment.

 

Knowledge Management Software Market Scope

Report Coverage

Details

Page number

137

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 13.55%

Market growth 2022-2026

$4.82 billion

Market structure

Fragmented

YoY growth (%)

12.88

Regional analysis

North America, APAC, Europe, the Middle East and Africa, and South America

Performing market contribution

APAC at 39%

Key consumer countries

US, China, Japan, Germany, and UK

Competitive landscape

Leading companies, Competitive Strategies, Consumer engagement scope

Key companies profiled

Atlassian Corp. Plc, Bitrix Inc., Capgemini Service SAS, eXo Platform SAS, Freshworks Inc., International Business Machines Corp., Oracle Corp., ProProfs, SAP SE, Zendesk Inc., Zoho Corp. Pvt. Ltd., BMC Software Inc., Edubrite Systems Inc., eGain Corp., Igloo Inc., MangoApps Inc., SkyPrep Inc., SydneyPlus International Library Systems Corp., Upland Software Inc., and Yonyx Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Data Covered in this Knowledge Management Software Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive market growth during the next five years
  • Precise estimation of the market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behaviour
  • The growth of the knowledge management software industry across North America, APAC, Europe, the Middle East and Africa, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Deployment
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
    • 3.4 Market outlook: Forecast for 2021-2026
      • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

    4 Five Forces Analysis

    • 4.1 Five forces summary
      • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
    • 4.2 Bargaining power of buyers
      • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • 4.3 Bargaining power of suppliers
      • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • 4.4 Threat of new entrants
      • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
    • 4.5 Threat of substitutes
      • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
    • 4.6 Threat of rivalry
      • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
    • 4.7 Market condition
      • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

    5 Market Segmentation by Deployment

    • 5.1 Market segments
      • Exhibit 24: Chart on Deployment - Market share 2021-2026 (%)
      • Exhibit 25: Data Table on Deployment - Market share 2021-2026 (%)
    • 5.2 Comparison by Deployment
      • Exhibit 26: Chart on Comparison by Deployment
      • Exhibit 27: Data Table on Comparison by Deployment
    • 5.3 On-premise - Market size and forecast 2021-2026
      • Exhibit 28: Chart on On-premise - Market size and forecast 2021-2026 ($ million)
      • Exhibit 29: Data Table on On-premise - Market size and forecast 2021-2026 ($ million)
      • Exhibit 30: Chart on On-premise - Year-over-year growth 2021-2026 (%)
      • Exhibit 31: Data Table on On-premise - Year-over-year growth 2021-2026 (%)
    • 5.4 Cloud-based - Market size and forecast 2021-2026
      • Exhibit 32: Chart on Cloud-based - Market size and forecast 2021-2026 ($ million)
      • Exhibit 33: Data Table on Cloud-based - Market size and forecast 2021-2026 ($ million)
      • Exhibit 34: Chart on Cloud-based - Year-over-year growth 2021-2026 (%)
      • Exhibit 35: Data Table on Cloud-based - Year-over-year growth 2021-2026 (%)
    • 5.5 Market opportunity by Deployment
      • Exhibit 36: Market opportunity by Deployment ($ million)

    6 Customer Landscape

    • 6.1 Customer landscape overview
      • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    7 Geographic Landscape

    • 7.1 Geographic segmentation
      • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
      • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
    • 7.2 Geographic comparison
      • Exhibit 40: Chart on Geographic comparison
      • Exhibit 41: Data Table on Geographic comparison
    • 7.3 North America - Market size and forecast 2021-2026
      • Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
      • Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
    • 7.4 APAC - Market size and forecast 2021-2026
      • Exhibit 46: Chart on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 47: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 48: Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Exhibit 49: Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • 7.5 Europe - Market size and forecast 2021-2026
      • Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • 7.6 Middle East and Africa - Market size and forecast 2021-2026
      • Exhibit 54: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 55: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 56: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Exhibit 57: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • 7.7 South America - Market size and forecast 2021-2026
      • Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%)
      • Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%)
    • 7.8 US - Market size and forecast 2021-2026
      • Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
      • Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
    • 7.9 China - Market size and forecast 2021-2026
      • Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ million)
      • Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ million)
      • Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
      • Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
    • 7.10 Japan - Market size and forecast 2021-2026
      • Exhibit 70: Chart on Japan - Market size and forecast 2021-2026 ($ million)
      • Exhibit 71: Data Table on Japan - Market size and forecast 2021-2026 ($ million)
      • Exhibit 72: Chart on Japan - Year-over-year growth 2021-2026 (%)
      • Exhibit 73: Data Table on Japan - Year-over-year growth 2021-2026 (%)
    • 7.11 Germany - Market size and forecast 2021-2026
      • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • 7.12 UK - Market size and forecast 2021-2026
      • Exhibit 78: Chart on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 79: Data Table on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 80: Chart on UK - Year-over-year growth 2021-2026 (%)
      • Exhibit 81: Data Table on UK - Year-over-year growth 2021-2026 (%)
    • 7.13 Market opportunity by geography
      • Exhibit 82: Market opportunity by geography ($ million)

    8 Drivers, Challenges, and Trends

    • 8.1 Market drivers
      • 8.2 Market challenges
        • 8.3 Impact of drivers and challenges
          • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
        • 8.4 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
            • 9.3 Landscape disruption
              • Exhibit 85: Overview on factors of disruption
            • 9.4 Industry risks
              • Exhibit 86: Impact of key risks on business

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 87: Vendors covered
            • 10.2 Market positioning of vendors
              • Exhibit 88: Matrix on vendor position and classification
            • 10.3 Atlassian Corp. Plc
              • Exhibit 89: Atlassian Corp. Plc - Overview
              • Exhibit 90: Atlassian Corp. Plc - Product / Service
              • Exhibit 91: Atlassian Corp. Plc - Key offerings
            • 10.4 Bitrix Inc.
              • Exhibit 92: Bitrix Inc. - Overview
              • Exhibit 93: Bitrix Inc. - Product / Service
              • Exhibit 94: Bitrix Inc. - Key offerings
            • 10.5 Capgemini Service SAS
              • Exhibit 95: Capgemini Service SAS - Overview
              • Exhibit 96: Capgemini Service SAS - Business segments
              • Exhibit 97: Capgemini Service SAS - Key news
              • Exhibit 98: Capgemini Service SAS - Key offerings
              • Exhibit 99: Capgemini Service SAS - Segment focus
            • 10.6 eXo Platform SAS
              • Exhibit 100: eXo Platform SAS - Overview
              • Exhibit 101: eXo Platform SAS - Product / Service
              • Exhibit 102: eXo Platform SAS - Key offerings
            • 10.7 Freshworks Inc.
              • Exhibit 103: Freshworks Inc. - Overview
              • Exhibit 104: Freshworks Inc. - Product / Service
              • Exhibit 105: Freshworks Inc. - Key offerings
            • 10.8 International Business Machines Corp.
              • Exhibit 106: International Business Machines Corp. - Overview
              • Exhibit 107: International Business Machines Corp. - Business segments
              • Exhibit 108: International Business Machines Corp. - Key offerings
              • Exhibit 109: International Business Machines Corp. - Segment focus
            • 10.9 Oracle Corp.
              • Exhibit 110: Oracle Corp. - Overview
              • Exhibit 111: Oracle Corp. - Business segments
              • Exhibit 112: Oracle Corp. - Key news
              • Exhibit 113: Oracle Corp. - Key offerings
              • Exhibit 114: Oracle Corp. - Segment focus
            • 10.10 ProProfs
              • Exhibit 115: ProProfs - Overview
              • Exhibit 116: ProProfs - Product / Service
              • Exhibit 117: ProProfs - Key offerings
            • 10.11 SAP SE
              • Exhibit 118: SAP SE - Overview
              • Exhibit 119: SAP SE - Business segments
              • Exhibit 120: SAP SE - Key news
              • Exhibit 121: SAP SE - Key offerings
              • Exhibit 122: SAP SE - Segment focus
            • 10.12 Zoho Corp. Pvt. Ltd.
              • Exhibit 123: Zoho Corp. Pvt. Ltd. - Overview
              • Exhibit 124: Zoho Corp. Pvt. Ltd. - Product / Service
              • Exhibit 125: Zoho Corp. Pvt. Ltd. - Key offerings

            11 Appendix

            • 11.1 Scope of the report
              • 11.2 Inclusions and exclusions checklist
                • Exhibit 126: Inclusions checklist
                • Exhibit 127: Exclusions checklist
              • 11.3 Currency conversion rates for US$
                • Exhibit 128: Currency conversion rates for US$
              • 11.4 Research methodology
                • Exhibit 129: Research methodology
                • Exhibit 130: Validation techniques employed for market sizing
                • Exhibit 131: Information sources
              • 11.5 List of abbreviations
                • Exhibit 132: List of abbreviations

              Research Framework

              Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

              TechnavioINFORMATION SOURCES

              Primary sources

              • Manufacturers and suppliers
              • Channel partners
              • Industry experts
              • Strategic decision makers

              Secondary sources

              • Industry journals and periodicals
              • Government data
              • Financial reports of key industry players
              • Historical data
              • Press releases
              Technavio

              TechnavioDATA ANALYSIS

              Data Synthesis

              • Collation of data
              • Estimation of key figures
              • Analysis of derived insights

              Data Validation

              • Triangulation with data models
              • Reference against proprietary databases
              • Corroboration with industry experts
              Technavio

              TechnavioREPORT WRITING

              Qualitative

              • Market drivers
              • Market challenges
              • Market trends
              • Five forces analysis

              Quantitative

              • Market size and forecast
              • Market segmentation
              • Geographical insights
              • Competitive landscape
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              Knowledge Management Software market growth will increase by $2023.38 million during 2020-2025.
              The knowledge management software market is expected to grow at a CAGR of 12.84% during 2020-2025.
              Technavio has segmented the knowledge management software market by deployment (On-premise and Cloud-based) and geographic (North America, APAC, Europe, MEA, and South America).
              Batia Infotech, GemShelf Inc. , Guru Technologies Inc., International Business Machines Corp., KnowMax Software Pvt. Ltd, Kovai Ltd., MindTouch, Inc., SAP SE, Silly Moose LLC, Zendesk Inc. are a few of the key vendors in the knowledge management software market.
              APAC will register the highest growth rate of 38.70% among the other regions. Therefore, the knowledge management software market in APAC is expected to garner significant business opportunities for the vendors during the forecast period.
              The key factors driving the knowledge management software market growth are:
              • Skill development and employment
              The knowledge management software market vendors should focus on grabbing business opportunities from the on-premise segment as it accounted for the largest market share in the base year.
              • What are the key global market and the regional market share?
              • What are the revenue-generating key market segments?
              • What are the key factors driving and challenging this market’s growth?
              • Who are the key market vendors and their growth strategies?
              • What are the latest trends influencing the growth of this market?
              • What are the variables influencing the market growth in the primary regions?
              • What are the factors influencing the growth of the parent market?
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              • Five-force market analysis

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