Enjoy complimentary customisation on priority with our Enterprise License!
The knowledge management software market size is forecast to increase by USD 25.30 billion at a CAGR of 14.41% between 2023 and 2028. The market is witnessing significant growth due to the increasing need for Retention Solutions and Utilization Tools in enterprises. The rising influence of data analytics in digital education is driving the adoption of KMS, enabling organizations to effectively manage and utilize their intellectual assets. Accessibility Solutions are also gaining traction, allowing employees to access knowledge from anywhere, at any time. However, operational challenges associated with software implementation and maintenance continue to pose challenges. Moreover, the integration of Artificial Intelligence (AI) in KMS is a key trend, enabling advanced search capabilities and personalized recommendations. Enterprise Solutions that offer seamless integration with other business applications and scalability are expected to dominate the market. Overall, the KMS market is poised for strong growth, driven by these trends and practices.
The management systems market encompasses a range of software solutions designed to help organizations effectively manage and utilize their information. These systems play a crucial role in data organization, enabling businesses to efficiently store, retrieve, and transfer data. Sharing platforms and collaboration tools are integral components, facilitating seamless communication and teamwork. Document systems and content platforms serve as repositories for important files and media, while repository software ensures secure and controlled access. Data retrieval and transfer tools streamline the process of accessing and moving data between systems. Capture solutions focus on automating the process of data entry and conversion, while mapping software assists in visualizing complex data relationships.
Furthermore, discovery tools enable quick and easy access to relevant information, while creation platforms facilitate the generation of new content. Acquisition systems focus on importing data from external sources, and integration software ensures seamless data flow between different applications. Extraction tools help in extracting valuable insights from data, and representation platforms present data in visually appealing formats.
The market research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in "USD Billion" for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.
The on-premises segment is estimated to witness significant growth during the forecast period. The market: On-premises Deployment and Its Significance in Content Platforms and Repository Software On-premises deployment of Knowledge Management Software (KMS) is a preferred choice for several industries, particularly in the banking, financial services, and insurance (BFSI) and healthcare sectors. This deployment model offers enhanced security as enterprises have complete control over their software, ensuring monitored and restricted access. The customization capabilities of on-premises KMS solutions cater to unique business requirements. However, the market share of on-premises KMS is anticipated to decrease during the forecast period due to the increasing preference for cloud-based alternatives. Despite this trend, on-premises KMS continues to be a viable option for organizations that prioritize data security and customization.
Furthermore, operating an on-premises KMS involves purchasing software licenses, maintaining an IT team for management, regularly upgrading the software, and installing data protection solutions. While these costs can be substantial, they provide enterprises with the flexibility to tailor their KMS to their specific needs. Transfer tools and capture solutions play a crucial role in on-premises KMS, enabling seamless data retrieval and migration. Mapping software further enhances the functionality of these systems by facilitating the organization and classification of data. Overall, on-premises KMS remains a valuable investment for businesses seeking strong, secure, and customizable solutions for managing their knowledge assets.
Get a glance at the market share of various segments Request Free Sample
The on-premises segment was valued at USD 11.11 billion in 2018 and showed a gradual increase during the forecast period.
APAC is estimated to contribute 40% to the growth of the global market during the forecast period. Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
For more insights on the market share of various regions Request Free Sample
The North American market for knowledge management software is projected to expand significantly during the forecast period, driven by the region's technological advancements and early adoption of Content Platforms, Repository Software, Transfer Tools, Capture Solutions, and Mapping Software. The US, as a global leader in digital technology, boasts a high penetration of internet-enabled devices, fueling the growth of this market. Furthermore, enterprises in the region are increasingly recognizing the importance of knowledge management software as a crucial tool for effective business communication with customers. Consequently, several companies in the US are launching new solutions to cater to this demand, offering enhanced customer experience and specialized product-specific navigation.
Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
Skill development and employment is the key driver of the market. The market is experiencing significant growth due to the increasing focus on skill development among working professionals. This trend is observed across all age groups and industries, particularly in IT companies. In today's digital age, professionals are required to keep up with the latest technologies such as big data analytics and cloud computing. To meet this demand, an increasing number of skilled professionals are turning to digitized courses on sharing platforms for flexibility and convenience. These platforms offer access to content from any location at any time, making it an ideal solution for professionals looking to upskill while balancing their work commitments.
As a result, the adoption of knowledge management systems, including document systems and collaboration tools, is expected to rise during the forecast period. These systems facilitate efficient data organization and sharing, enabling teams to work together more effectively and collaborate on projects in real time. Overall, the market is poised for strong growth, driven by the need for efficient information management and the increasing preference for digitized learning solutions.
The rising influence of data analytics in digital education is an upcoming trend in the market. The market including Information Management, Data Organization, Sharing Platforms, and Collaboration Tools, has experienced notable growth due to the increasing adoption of digital technologies in various sectors. In particular, the education industry has seen a rise in the use of such systems, with companies integrating data analytics capabilities into their offerings.
Furthermore, this enables learners to monitor their progress and engagement in real-time, using embedded software analytics. Other companies also provide comprehensive Knowledge Management Systems that cater to diverse industries and business needs. These solutions enable organizations to effectively manage, organize, and share knowledge and data, enhancing productivity and collaboration.
The operational challenges associated with software is a key challenge affecting the market growth. Knowledge management software plays a crucial role in Information Management for organizations by facilitating Data Organization, Sharing Platforms, and Collaboration Tools. However, the implementation of these Management Systems comes with operational challenges. One of the significant hurdles is the requirement for an access database due to version discrepancies and computer issues, which can hinder the smooth functioning of the software.
Moreover, the difficulty in personalizing certificates and reports, as well as the lack of editing capabilities, can limit the software's effectiveness. Additionally, the need for a strong local IT infrastructure instead of the basic plug-and-play option and the constant training of operators for customization of reports generated by the software further add to the operational challenges. These operational issues are anticipated to impede the expansion of The market during the forecast period.
The market forecasting report includes the adoption lifecycle of the market, covering from the innovator's stage to the laggard's stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth analysis strategies.
Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Atlassian Corp. Plc: The company offers knowledge management software, namely Confluence to keep knowledge organized, up-to-date, and discoverable for teams of all types and sizes.
The market research and growth report includes detailed analyses of the competitive landscape of the market and information about key companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
The market is witnessing significant growth due to the increasing demand for efficient information management systems. These systems facilitate data organization, sharing, and collaboration through various tools such as document systems, content platforms, repository software, and collaboration tools. The market is segmented into various categories, including data retrieval and transfer tools, capture solutions, mapping software, discovery tools, creation platforms, acquisition systems, integration software, extraction tools, representation platforms, architecture solutions, governance systems, security software, analytics tools, visualization platforms, lifecycle management, retention solutions, utilization tools, accessibility solutions, and practices.
Furthermore, advancements in artificial intelligence, machine learning, data analytics, and natural language processing are driving the market. These technologies enable semantic analysis and expert systems, enhancing the functionality of knowledge management systems. Moreover, cloud-based solutions are gaining popularity due to their accessibility and cost-effectiveness. The market is expected to continue its growth trajectory, offering significant opportunities for enterprise solutions.
Market Scope |
|
Report Coverage |
Details |
Page number |
168 |
Base year |
2023 |
Historic period |
2018-2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 14.41% |
Market growth 2024-2028 |
USD 25.30 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
13.44 |
Regional analysis |
North America, APAC, Europe, South America, and Middle East and Africa |
Performing market contribution |
APAC at 40% |
Key countries |
US, China, Japan, Germany, and UK |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Atlassian Corp. Plc, Bloomfire Inc., BMC Software Inc., eGain Corp., eXo Platform SAS, Freshworks Inc., HCL Technologies Ltd., Igloo Inc., International Business Machines Corp., MangoApps Inc., Oracle Corp., ProProfs, SAP SE, SkyPrep Inc., Tata Consultancy Services Ltd., Upland Software Inc., Zendesk Inc., Zoho Corp. Pvt. Ltd., Bitrix Inc., and Notion Labs Inc. |
Market dynamics |
Parent market analysis, market growth inducers and obstacles, market forecast, fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, market condition analysis for the forecast period |
Customization purview |
If our market report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
We can help! Our analysts can customize this market research report to meet your requirements. Get in touch
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Deployment
7 Market Segmentation by End-user
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
13 Appendix
Get the report (PDF) sent to your email within minutes.
Get lifetime access to our
Technavio Insights
Quick Report Overview:
Cookie Policy
The Site uses cookies to record users' preferences in relation to the functionality of accessibility. We, our Affiliates, and our Vendors may store and access cookies on a device, and process personal data including unique identifiers sent by a device, to personalise content, tailor, and report on advertising and to analyse our traffic. By clicking “I’m fine with this”, you are allowing the use of these cookies. Please refer to the help guide of your browser for further information on cookies, including how to disable them. Review our Privacy & Cookie Notice.