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Self-service Kiosk Market by End-user and Geography - Forecast and Analysis 2022-2026

  • Published: Apr 2022
  • Pages: 120
  • SKU: IRTNTR40591
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The self-service kiosk market share is expected to increase by USD 3.33 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 6.05%.

This self-service kiosk market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers self-service kiosk market segmentation by end-user (retail, healthcare, travel and tourism, financial services, and others) and geography (North America, Europe, APAC, Middle East and Africa, and South America). The self-service kiosk market report also offers information on several market vendors, including Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., and Zebra Technologies Corp. among others.

What will the Self-service Kiosk Market Size be During the Forecast Period?

Download the Free Report Sample to Unlock the Self-service Kiosk Market Size for the Forecast Period and Other Important Statistics

 

Self-service Kiosk Market: Key Drivers, Trends, and Challenges

The increasing adoption of contactless payment is notably driving the self-service kiosk market growth, although factors such as growing demand for tablet kiosks may impede market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the self-service kiosk industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Self-service Kiosk Market Driver

One of the key factors driving growth in the self-service kiosk market is the increasing adoption of contactless payment. The contactless payment provides customers with a fast, convenient, and secure way to complete transactions. Self-service kiosks are equipped with contactless payment terminals. Customers can tap their cards or place their NFC-enabled smartphone near the self-service kiosk to complete the transaction within seconds. In addition, the increasing use of mobile wallets such as Apple Pay and Samsung Pay has further contributed to the growth of contactless payments. Users would also be able to pay using mobile wallets such as Apple Pay and Samsung Pay for their orders. Thus, the growing adoption of contactless payment will drive the global self-service kiosk market.

Key Self-service Kiosk Market Trend

The growing focus on smart retail stores is one of the key self-service kiosk market trends that will drive market growth in the coming years. Self-service kiosks are deployed in smart stores for self-checkout services without any human interaction. The emergence of smart stores will increase the need for self-checkout services. Such services enable customers to skip long queues as the entire transaction can be completed with the help of a card payment module integrated into self-service kiosks. Thus, the emergence of smart stores will increase the adoption of self-service kiosks in the coming years.

Key Self-service Kiosk Market Challenge

The growing demand for tablet kiosks will be a major challenge for the self-service kiosk market during the forecast period. Tablet kiosks are mainly adopted in hotels and restaurants to place orders and book tables. In addition, many restaurants and QSRs are focusing on deploying tablet kiosks to improve operational efficiency. For instance, McDonald partnered with Bouncepad to install Bouncepad tablet kiosks across restaurant locations in Europe, Canada, and Australia. These tablet kiosks improve customer experience and help increase dwell time. Therefore, the demand for tablet kiosks may challenge the growth of the market during the forecast period.

This self-service kiosk market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global self-service kiosk market as a part of the global information technology spending market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the self-service kiosk market during the forecast period.

Who are the Major Self-service Kiosk Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Acante Solutions Ltd.
  • Avanti Markets Inc.
  • Cleveron
  • Diebold Nixdorf Inc.
  • Embross
  • Frank Mayer and Associates Inc.
  • H32 Design and Development Inc.
  • KIS Ticket
  • Meridian Kiosks
  • NCR Corp.
  • Olea Kiosks Inc.
  • Posiflex Technology Inc.
  • Pyramid Computer GmbH
  • RedyRef
  • SITA
  • Slabb Kiosks
  • Thales Group
  • Toshiba Corp.
  • VeriFone Inc.
  • Zebra Technologies Corp.

 

This statistical study of the self-service kiosk market encompasses successful business strategies deployed by the key vendors. The self-service kiosk market is fragmented and the vendors are deploying growth strategies such as the expansion of product portfolios to compete in the market.

Product Insights and News

  • Diebold Nixdorf Inc. - The company offers self-service Kiosk that delivers speedy service which is a crucial element that influences consumer satisfaction and improves sales.

  • Aksor SAS - The company offers self-service kiosks that enable customers to order, collect, and pay for products.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The self-service kiosk market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Self-service Kiosk Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the self-service kiosk market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

Which are the Key Regions for Self-service Kiosk Market?

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41% of the market’s growth will originate from North America during the forecast period. US and Canada are the key markets for self-service kiosks in North America. Market growth in this region will be faster than the growth of the market in Europe and South America.

The growing implementation of self-service kiosks, owing to the rapid adoption of new technologies, will facilitate the self-service kiosk market growth in North America over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

In 2020, the outbreak of the COVID-19 pandemic severely impacted the economic conditions in countries in the region, which, in turn, has adversely impacted the growth of different end-user industries, including BFSI, travel and tourism, and retail, among others. The growing number of COVID-19 cases has led to economic recession and disruptions in supply chains across all end-user industries, which, in turn, have slowed the growth of the market in focus in the region, primarily during 2020-2021. However, the market is expected to witness moderate growth in the post-COVID-19 scenario, with the resumption of operations and a further rise in the adoption of digital solutions across the end-user industries.

What are the Revenue-generating End-user Segments in the Self-service Kiosk Market?

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The self-service kiosk market share growth by the retail segment will be significant during the forecast period. The significant increase in investments in building supermarkets and hypermarkets will be driving the demand for self-service kiosks in the coming years. The deployment of self-service kiosks helps retailers reduce costs by eliminating the need for human assistants. 

This report provides an accurate prediction of the contribution of all the segments to the growth of the self-service kiosk market size and actionable market insights on post COVID-19 impact on each segment.

 

Self-service Kiosk Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 6.05%

Market growth 2022-2026

$ 3.33 billion

Market structure

Fragmented

YoY growth (%)

4.81

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 41%

Key consumer countries

US, Canada, United Arab Emirates, China, UK, and Germany

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., and Zebra Technologies Corp.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period

Customization purview

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What are the Key Data Covered in this Self-service Kiosk Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive self-service kiosk market growth during the next five years
  • Precise estimation of the self-service kiosk market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the self-service kiosk industry across North America, Europe, APAC, Middle East and Africa, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of self-service kiosk market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
    • 3.4 Market outlook: Forecast for 2021-2026
      • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
      • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
      • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

    4 Five Forces Analysis

    • 4.1 Five forces summary
      • Exhibit 17: Five forces analysis - Comparison between2021 and 2026
    • 4.2 Bargaining power of buyers
      • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
    • 4.3 Bargaining power of suppliers
      • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
    • 4.4 Threat of new entrants
      • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
    • 4.5 Threat of substitutes
      • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
    • 4.6 Threat of rivalry
      • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
    • 4.7 Market condition
      • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

    5 Market Segmentation by End-user

    • 5.1 Market segments
      • Exhibit 24: Chart on End-user - Market share 2021-2026 (%)
      • Exhibit 25: Data Table on End-user - Market share 2021-2026 (%)
    • 5.2 Comparison by End-user
      • Exhibit 26: Chart on Comparison by End-user
      • Exhibit 27: Data Table on Comparison by End-user
    • 5.3 Retail - Market size and forecast 2021-2026
      • Exhibit 28: Chart on Retail - Market size and forecast 2021-2026 ($ million)
      • Exhibit 29: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
      • Exhibit 30: Chart on Retail - Year-over-year growth 2021-2026 (%)
      • Exhibit 31: Data Table on Retail - Year-over-year growth 2021-2026 (%)
    • 5.4 Healthcare - Market size and forecast 2021-2026
      • Exhibit 32: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
      • Exhibit 33: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
      • Exhibit 34: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
      • Exhibit 35: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
    • 5.5 Travel and tourism - Market size and forecast 2021-2026
      • Exhibit 36: Chart on Travel and tourism - Market size and forecast 2021-2026 ($ million)
      • Exhibit 37: Data Table on Travel and tourism - Market size and forecast 2021-2026 ($ million)
      • Exhibit 38: Chart on Travel and tourism - Year-over-year growth 2021-2026 (%)
      • Exhibit 39: Data Table on Travel and tourism - Year-over-year growth 2021-2026 (%)
    • 5.6 Financial services - Market size and forecast 2021-2026
      • Exhibit 40: Chart on Financial services - Market size and forecast 2021-2026 ($ million)
      • Exhibit 41: Data Table on Financial services - Market size and forecast 2021-2026 ($ million)
      • Exhibit 42: Chart on Financial services - Year-over-year growth 2021-2026 (%)
      • Exhibit 43: Data Table on Financial services - Year-over-year growth 2021-2026 (%)
    • 5.7 Others - Market size and forecast 2021-2026
      • Exhibit 44: Chart on Others - Market size and forecast 2021-2026 ($ million)
      • Exhibit 45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
      • Exhibit 46: Chart on Others - Year-over-year growth 2021-2026 (%)
      • Exhibit 47: Data Table on Others - Year-over-year growth 2021-2026 (%)
    • 5.8 Market opportunity by End-user
      • Exhibit 48: Market opportunity by End-user ($ million)

    6 Customer Landscape

    • 6.1 Customer landscape overview
      • Exhibit 49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

    7 Geographic Landscape

    • 7.1 Geographic segmentation
      • Exhibit 50: Chart on Market share by geography 2021-2026 (%)
      • Exhibit 51: Data Table on Market share by geography 2021-2026 (%)
    • 7.2 Geographic comparison
      • Exhibit 52: Chart on Geographic comparison
      • Exhibit 53: Data Table on Geographic comparison
    • 7.3 North America - Market size and forecast 2021-2026
      • Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%)
      • Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%)
    • 7.4 Europe - Market size and forecast 2021-2026
      • Exhibit 58: Chart on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 59: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
      • Exhibit 60: Chart on Europe - Year-over-year growth 2021-2026 (%)
      • Exhibit 61: Data Table on Europe - Year-over-year growth 2021-2026 (%)
    • 7.5 APAC - Market size and forecast 2021-2026
      • Exhibit 62: Chart on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 63: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
      • Exhibit 64: Chart on APAC - Year-over-year growth 2021-2026 (%)
      • Exhibit 65: Data Table on APAC - Year-over-year growth 2021-2026 (%)
    • 7.6 Middle East and Africa - Market size and forecast 2021-2026
      • Exhibit 66: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 67: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
      • Exhibit 68: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
      • Exhibit 69: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • 7.7 South America - Market size and forecast 2021-2026
      • Exhibit 70: Chart on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 71: Data Table on South America - Market size and forecast 2021-2026 ($ million)
      • Exhibit 72: Chart on South America - Year-over-year growth 2021-2026 (%)
      • Exhibit 73: Data Table on South America - Year-over-year growth 2021-2026 (%)
    • 7.8 US - Market size and forecast 2021-2026
      • Exhibit 74: Chart on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 75: Data Table on US - Market size and forecast 2021-2026 ($ million)
      • Exhibit 76: Chart on US - Year-over-year growth 2021-2026 (%)
      • Exhibit 77: Data Table on US - Year-over-year growth 2021-2026 (%)
    • 7.9 China - Market size and forecast 2021-2026
      • Exhibit 78: Chart on China - Market size and forecast 2021-2026 ($ million)
      • Exhibit 79: Data Table on China - Market size and forecast 2021-2026 ($ million)
      • Exhibit 80: Chart on China - Year-over-year growth 2021-2026 (%)
      • Exhibit 81: Data Table on China - Year-over-year growth 2021-2026 (%)
    • 7.10 Canada - Market size and forecast 2021-2026
      • Exhibit 82: Chart on Canada - Market size and forecast 2021-2026 ($ million)
      • Exhibit 83: Data Table on Canada - Market size and forecast 2021-2026 ($ million)
      • Exhibit 84: Chart on Canada - Year-over-year growth 2021-2026 (%)
      • Exhibit 85: Data Table on Canada - Year-over-year growth 2021-2026 (%)
    • 7.11 UK - Market size and forecast 2021-2026
      • Exhibit 86: Chart on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 87: Data Table on UK - Market size and forecast 2021-2026 ($ million)
      • Exhibit 88: Chart on UK - Year-over-year growth 2021-2026 (%)
      • Exhibit 89: Data Table on UK - Year-over-year growth 2021-2026 (%)
    • 7.12 Germany - Market size and forecast 2021-2026
      • Exhibit 90: Chart on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 91: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
      • Exhibit 92: Chart on Germany - Year-over-year growth 2021-2026 (%)
      • Exhibit 93: Data Table on Germany - Year-over-year growth 2021-2026 (%)
    • 7.13 United Arab Emirates - Market size and forecast 2021-2026
      • Exhibit 94: Chart on United Arab Emirates - Market size and forecast 2021-2026 ($ million)
      • Exhibit 95: Data Table on United Arab Emirates - Market size and forecast 2021-2026 ($ million)
      • Exhibit 96: Chart on United Arab Emirates - Year-over-year growth 2021-2026 (%)
      • Exhibit 97: Data Table on United Arab Emirates - Year-over-year growth 2021-2026 (%)
    • 7.14 Market opportunity by geography
      • Exhibit 98: Market opportunity by geography ($ million)

    8 Drivers, Challenges, and Trends

    • 8.1 Market drivers
      • 8.2 Market challenges
        • 8.3 Impact of drivers and challenges
          • Exhibit 99: Impact of drivers and challenges in 2021 and 2026
        • 8.4 Market trends

          9 Vendor Landscape

          • 9.1 Overview
            • 9.2 Vendor landscape
              • Exhibit 100: Overview on Criticality of inputs and Factors of differentiation
            • 9.3 Landscape disruption
              • Exhibit 101: Overview on factors of disruption
            • 9.4 Industry risks
              • Exhibit 102: Impact of key risks on business

            10 Vendor Analysis

            • 10.1 Vendors covered
              • Exhibit 103: Vendors covered
            • 10.2 Market positioning of vendors
              • Exhibit 104: Matrix on vendor position and classification
            • 10.3 Avanti Markets Inc.
              • Exhibit 105: Avanti Markets Inc. - Overview
              • Exhibit 106: Avanti Markets Inc. - Product / Service
              • Exhibit 107: Avanti Markets Inc. - Key offerings
            • 10.4 Diebold Nixdorf Inc.
              • Exhibit 108: Diebold Nixdorf Inc. - Overview
              • Exhibit 109: Diebold Nixdorf Inc. - Business segments
              • Exhibit 110: Diebold Nixdorf Inc. - Key offerings
              • Exhibit 111: Diebold Nixdorf Inc. - Segment focus
            • 10.5 Embross
              • Exhibit 112: Embross - Overview
              • Exhibit 113: Embross - Product / Service
              • Exhibit 114: Embross - Key offerings
            • 10.6 Meridian Kiosks
              • Exhibit 115: Meridian Kiosks - Overview
              • Exhibit 116: Meridian Kiosks - Product / Service
              • Exhibit 117: Meridian Kiosks - Key offerings
            • 10.7 NCR Corp.
              • Exhibit 118: NCR Corp. - Overview
              • Exhibit 119: NCR Corp. - Business segments
              • Exhibit 120: NCR Corp. - Key news
              • Exhibit 121: NCR Corp. - Key offerings
              • Exhibit 122: NCR Corp. - Segment focus
            • 10.8 Olea Kiosks Inc.
              • Exhibit 123: Olea Kiosks Inc. - Overview
              • Exhibit 124: Olea Kiosks Inc. - Product / Service
              • Exhibit 125: Olea Kiosks Inc. - Key offerings
            • 10.9 Posiflex Technology Inc.
              • Exhibit 126: Posiflex Technology Inc. - Overview
              • Exhibit 127: Posiflex Technology Inc. - Product / Service
              • Exhibit 128: Posiflex Technology Inc. - Key offerings
            • 10.10 Thales Group
              • Exhibit 129: Thales Group - Overview
              • Exhibit 130: Thales Group - Business segments
              • Exhibit 131: Thales Group - Key offerings
              • Exhibit 132: Thales Group - Segment focus
            • 10.11 Toshiba Corp.
              • Exhibit 133: Toshiba Corp. - Overview
              • Exhibit 134: Toshiba Corp. - Business segments
              • Exhibit 135: Toshiba Corp. - Key news
              • Exhibit 136: Toshiba Corp. - Key offerings
              • Exhibit 137: Toshiba Corp. - Segment focus
            • 10.12 VeriFone Inc.
              • Exhibit 138: VeriFone Inc. - Overview
              • Exhibit 139: VeriFone Inc. - Product / Service
              • Exhibit 140: VeriFone Inc. - Key offerings

            11 Appendix

            • 11.1 Scope of the report
              • 11.2 Inclusions and exclusions checklist
                • Exhibit 141: Inclusions checklist
                • Exhibit 142: Exclusions checklist
              • 11.3 Currency conversion rates for US$
                • Exhibit 143: Currency conversion rates for US$
              • 11.4 Research methodology
                • Exhibit 144: Research methodology
                • Exhibit 145: Validation techniques employed for market sizing
                • Exhibit 146: Information sources
              • 11.5 List of abbreviations
                • Exhibit 147: List of abbreviations
              • demand for infrastructure-as-a-service (IaaS): The ongoing migration from on-premise infrastructure to cloud-based services is having an impact on the revenues of original equipment manufacturers (OEMs) of servers, albeit the adverse impact on them is slightly milder than the effect on storage equipment. The emergence of IaaS has had a strong impact on the IT hardware market. The biggest advantage of IaaS is that it allows enterprises to scale operations or introduce innovations in the workflow without the need to make substantial investments in storage and servers for the traditional on-premise hardware environment. At the same time, cloud-focused infrastructure spending is expected to increase in terms of server, disk storage, and networking hardware.

                Research Framework

                Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

                TechnavioINFORMATION SOURCES

                Primary sources

                • Manufacturers and suppliers
                • Channel partners
                • Industry experts
                • Strategic decision makers

                Secondary sources

                • Industry journals and periodicals
                • Government data
                • Financial reports of key industry players
                • Historical data
                • Press releases
                Technavio

                TechnavioDATA ANALYSIS

                Data Synthesis

                • Collation of data
                • Estimation of key figures
                • Analysis of derived insights

                Data Validation

                • Triangulation with data models
                • Reference against proprietary databases
                • Corroboration with industry experts
                Technavio

                TechnavioREPORT WRITING

                Qualitative

                • Market drivers
                • Market challenges
                • Market trends
                • Five forces analysis

                Quantitative

                • Market size and forecast
                • Market segmentation
                • Geographical insights
                • Competitive landscape
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                The self-service kiosk market growth will increase by $3338.76 million during 2022-2026.
                The self-service kiosk market is expected to grow at a CAGR of 6.05% during 2022-2026.
                Technavio has segmented the self-service kiosk market by end-user (Retail, Travel and tourism, Healthcare, Financial services, and Others) and geographic (North America, Europe, APAC, Middle East and Africa, South America, North America, Europe, APAC, and South America).
                Acante Solutions Ltd., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., H32 Design and Development Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, Thales Group, Toshiba Corp., VeriFone Inc., Zebra Technologies Corp. are a few of the key vendors in the self-service kiosk market.
                North America will register the highest growth rate of 40.77% among the other regions. Therefore, the self-service kiosk market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
                • US
                • Canada
                • United Arab Emirates
                • China
                • UK
                • Germany
                The key factors driving the self-service kiosk market growth are:
                • Increasing adoption of contactless payment

                  The adoption of self-service kiosks is increasing owing to the growing customer preference for contactless payment. Contactless payment is a payment method through which customers can purchase products via credit cards, debit cards, or NFC-enabled devices such as smartphones and smartwatches. Contactless payment provides customers with a fast, convenient, and secure way to complete transactions. It also helps merchants improve the in-store payment experience by reducing the time taken to make payments and, eventually, the waiting time. 

                  A contactless payment system uses contactless cards and contactless payment terminals. Self-service kiosks are equipped with contactless payment terminals. Customers can tap their cards or place their NFC-enabled smartphone near the self-service kiosk to complete the transaction within seconds. 

                  The increasing use of mobile wallets such as Apple Pay and Samsung Pay has contributed to the growth of contactless payments. The rise in the use of contactless payments, contactless cards, and mobile payments is expected to drive the demand for self-service kiosks. These kiosks would process payments through multiple payment options, including coins, smartphone applications, debit cards, or credit cards. Users would also be able to pay using mobile wallets such as Apple Pay and Samsung Pay for their orders. Thus, the growing adoption of contactless payment will drive the global self-service kiosk market.


                • Growing focus on smart retail stores

                  A smart store is a type of brick-and-mortar retail establishment that uses smart technologies such as smart carts, smart mirrors, and others. Self-service kiosks are deployed in smart stores for self-checkout services without any human interaction. 

                  The emergence of smart stores will increase the need for self-checkout services. Such services enable customers to skip long queues as the entire transaction can be completed with the help of a card payment module integrated into self-service kiosks. Thus, the emergence of smart stores will increase the adoption of self-service kiosks during the forecast period.


                The self-service kiosk market vendors should focus on grabbing business opportunities from the retail segment as it accounted for the largest market share in the base year.
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