Technical Support Outsourcing Market by Type and Geography - Forecast and Analysis 2020-2024

  • Published: Dec 2020
  • Pages: 120
  • SKU: IRTNTR45945
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The technical support outsourcing market size has the potential to grow by USD 11 billion during 2020-2024, and the market’s growth momentum will accelerate at a CAGR of 6.46%. 

This report provides a detailed analysis of the market by type (helpdesk and call center), geography (APAC, Europe, MEA, North America, and South America), and key vendors. 

Market Overview

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Market Competitive Analysis

The report analyzes the market’s competitive landscape and offers information on several market vendors, including: 

 

  • Accenture Plc
  • Aress Software & Education Technologies (P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

 

The technical support outsourcing market is fragmented and the vendors are deploying growth strategies such as entering into long-term partnership contracts with end-users to compete in the market. Click here to uncover other successful business strategies deployed by the vendors. 

The market players also significantly leverage external market drivers such as rising need of enterprises to focus on core competencies to achieve growth opportunities. However, factors such as threat to data security and privacy will challenge the growth of the market participants. To make the most of the opportunities and recover from post COVID19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Download a free sample of the technical support outsourcing market forecast report for insights on complete key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies, 

This technical support outsourcing market analysis report also provides detailed information on the upcoming trends and challenges that will influence market growth. This will help companies create strategies to make the most of future growth opportunities. 

Technical Support Outsourcing Market: Key Drivers and Trends

  • The rising need for enterprises to focus on core competencies is one of the primary growth factors for the technical support outsourcing market. 
  • Technical support outsourcing saves time and resources and enables employees to focus on core competencies. 
  • Outsourcing tech support also helps enterprises in efficiently managing IT infrastructure. 
  • The growing use of analytics will drive the technical support outsourcing market share growth during 2020-2024.
  • Enterprises are increasing the use of analytics to improve operations and increase customer satisfaction.
  • Analytics are useful in enterprises as they solve issues such as slow turnaround times, duration of being put on hold, lack of satisfactory solutions, and repeated issue complaints to different agents. 

 

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Technical Support Outsourcing Market: Segmentation by Geography

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59% of the market’s growth will originate from APAC during the forecast period. India, The Philippines and China are the key markets for technical support outsourcing in APAC. Market growth in this region will be faster than the growth of the market in other regions.

The growing need for cost reduction is one of the prime factors that will facilitate the technical support outsourcing market growth in APAC over the forecast period. To garner further competitive intelligence and regional opportunities in store for vendors, view our sample report. 

Technical Support Outsourcing Market: Segmentation by Type

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Outsourcing a helpdesk for technical support helps enterprises reduce operational costs by freeing up resources and using them for core competencies. It also helps enterprises in increasing employees’ productivity and reduce turnaround time. Outsourcing a helpdesk is expected to contribute to the increasing market revenue during the forecast period.    

However, the post COVID19 impact has brought forth a slowdown in the segment. Fetch actionable market insights on post COVID19 impact on each segment. This report provides an accurate prediction of the contribution of all the segments to the growth of the technical support outsourcing market size. 

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Technical Support Outsourcing Market: Key Highlights of the Report for 2020-2024

  • CAGR of the market during the forecast period 2020-2024
  • Detailed information on factors that will drive technical support outsourcing market growth during the next five years
  • Precise estimation of the technical support outsourcing market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the technical support outsourcing industry across APAC, Europe, MEA, North America, and South America
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of technical support outsourcing market vendors

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Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five Forces Summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Type

  • Market segments
  • Comparison by Type
  • Helpdesk - Market size and forecast 2019-2024
  • Call center - Market size and forecast 2019-2024
  • Market opportunity by Type

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • North America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Aress Software & Education Technologies (P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
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TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
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TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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The global technical support outsourcing market 2018-2022 market growth will increase by $10997.89 million during 2019-2024.
The global technical support outsourcing market 2018-2022 market is expected to grow at a CAGR of 6.46% during 2019-2024.
Technavio has segmented the global technical support outsourcing market 2018-2022 market by type (Helpdesk and Call center) and geographic (APAC, South America, Europe, North America, and MEA).
Accenture Plc, Aress Software & Education Technologies (P) Ltd., Collabera Inc., CSS Corp., Genpact Ltd., HCL Technologies Ltd., International Business Machines Corp., Infosys Ltd., Teleperformance SE, Wipro Ltd. are a few of the key vendors in the global technical support outsourcing market 2018-2022 market.
APAC will register the highest growth rate of 58.65% among the other regions. Therefore, the global technical support outsourcing market 2018-2022 market in APAC is expected to garner significant business opportunities for the vendors during the forecast period.
The key factors driving the global technical support outsourcing market 2018-2022 market growth are:
  • Increasing need for cost-effective solutions to improve efficiency
The global technical support outsourcing market 2018-2022 market vendors should focus on grabbing business opportunities from the helpdesk segment as it accounted for the largest market share in the base year.
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