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Global Technical Support Outsourcing Market by Type and Geography - Forecast and Analysis 2022-2026

  • Published: May 2022
  • Pages: 138
  • SKU: IRTNTR45945
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Based on Technavio's market sizing methodology, the technical support outsourcing market size is predicted to surge by USD 13.99 billion from 2021 to 2026 at a CAGR of 7.47%.

This technical support outsourcing market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. The technical support outsourcing market report offers information on several market vendors, including Accenture Plc, Aress Software and Education Technologies P Ltd., Collabera Inc., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Octopus Tech, Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc. among others.

This report further entails technical support outsourcing market segmentations, including:

  • Type - Helpdesk and call center
  • Geography - APAC, South America, Europe, North America, and Middle East and Africa

What will the Technical Support Outsourcing Market Size be During the Forecast Period?

Global Technical Support Outsourcing Market Size

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Technical Support Outsourcing Market: Key Drivers, Trends, and Challenges

Based on our research output, there has been a neutral impact on the market growth during and post COVID-19 era. The increasing need for cost-effective solutions to improve efficiency is notably driving the technical support outsourcing market growth, although factors such as outsourcing can lead to compromise on the quality of technical support may impede the market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the technical support outsourcing industry. The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.

Key Technical Support Outsourcing Market Driver

The increasing need for cost-effective solutions to improve efficiency is one of the key drivers supporting the technical support outsourcing market growth. Nowadays, consumers are increasingly demanding easy, fast, and convenient services. However, fulfilling customers? demands is a costly affair because it requires a lot of investments, such as office space, equipment, and manpower. Besides, enterprises have to spend money on upgrades and the maintenance of systems, regular training for, and unexpected technical issues, such as a busted server resulting in increased operational costs and reduced profits. On the other hand, if enterprises outsource their technical support work to a company that specializes in providing technical support, this will help in saving operational and infrastructural costs. This, in turn, will drive the technical support outsourcing market growth during the forecast period.

Key Technical Support Outsourcing Market Trend

The emergence of chatbots is one of the key technical support outsourcing market trends fueling market growth. Chatbots help enterprises respond instantly to customers and reduce the dependency on repair personnel. The integration of chatbots into technical support outsourcing will help in improving the customer experience. Customer-centric sectors, such as retail, BFSI, and healthcare, generate high volumes of data. In view of this, enterprises are adopting technical support outsourcing integrated with MLaaS to analyze data and provide an improved customer experience. Thus, the emergence of chatbots will drive the growth of the global technical support outsourcing market during the forecast period.

Key Technical Support Outsourcing Market Challenge

Outsourcing leading to compromise on the quality of technical support is one of the challenges limiting the technical support outsourcing market growth. Outsourcing technical support saves time for staff and allows employees to focus on their core competencies. It allows enterprises to dedicate their resources to their strengths or unique selling proportions (USPs). However, every enterprise has a USP that is not easy to replicate and that differentiates it from its competitors. USPs help enterprises grow and meet the demands of the changing market. Significantly, when enterprises allocate more resources to perform secondary activities such as technical support, they might have to compromise on the quality of front-end services. This, in turn, is anticipated to hamper the technical support outsourcing market growth during the forecast period.

This technical support outsourcing market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2022-2026.

Parent Market Analysis

Technavio categorizes the global technical support outsourcing market as a part of the global systems software market. Our research report has extensively covered external factors influencing the parent market growth potential in the coming years, which will determine the levels of growth of the technical support outsourcing market during the forecast period.

Who are the Major Technical Support Outsourcing Market Vendors?

The report analyzes the market's competitive landscape and offers information on several market vendors, including:

 

  • Accenture Plc
  • Aress Software and Education Technologies P Ltd.
  • Collabera Inc.
  • Computer Generated Solutions Inc.
  • CSS Corp.
  • Essentiel Outsourcing S.L.
  • Flatworld Solutions Pvt. Ltd.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • IBN Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • Invensis Technologies Pvt Ltd.
  • ISPL Support Services
  • Octopus Tech
  • Qcom Outsourcing Ltd.
  • Suma Soft Pvt. Ltd.
  • Telegenisys Inc.
  • Wipro Ltd.
  • Worldwide Call Centers Inc.

 

This statistical study of the technical support outsourcing market encompasses successful business strategies deployed by the key vendors. The technical support outsourcing market is fragmented and the vendors are deploying organic and inorganic growth strategies to compete in the market.

Product Insights and News

  • Accenture.com - The company offers solutions for technical support outsourcing that includes business process functions such as finance, supply chain, procurement, human resources, marketing, sales and customer operations, and industry-specific services, such as health, insurance, and banking.
  • Aress.com - The company offers solutions for technical support outsourcing that operate by improving efficiency and reducing overheads.
  • Collabera.com - The company offers solutions for technical support outsourcing that creates an experience that supports multiple gaming consoles and operating systems across multiple UI services using new-age technologies based on Azure.

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

The technical support outsourcing market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

Technical Support Outsourcing Market Value Chain Analysis

Our report provides extensive information on the value chain analysis for the technical support outsourcing market, which vendors can leverage to gain a competitive advantage during the forecast period. The end-to-end understanding of the value chain is essential in profit margin optimization and evaluation of business strategies. The data available in our value chain analysis segment can help vendors drive costs and enhance customer services during the forecast period.

Which are the Key Regions for Technical Support Outsourcing Market?

Global Technical Support Outsourcing Market Market segmentation by region

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58% of the market's growth will originate from APAC during the forecast period. China and India are the key markets for the technical support outsourcing market in APAC. Market growth in this region will be faster than the growth of the market in other regions.

The growing need for cost reduction will facilitate the technical support outsourcing market growth in APAC over the forecast period. This market research report entails detailed information on the competitive intelligence, marketing gaps, and regional opportunities in store for vendors, which will assist in creating efficient business plans.

COVID Impact and Recovery Analysis

The market has been witnessing certain challenges due to the outbreak of the COVID-19 pandemic. However, from the beginning of 2021, there was a gradual recovery in the economic condition across the region, owing to government initiatives such as mass COVID-19 vaccination drives and the implementation of various restrictions, such as periodic lockdowns and most businesses and industries resumed their operations. Thus, the gradual recovery in economic growth will drive the growth of the technical support outsourcing market in focus further during the forecast period.

What are the Revenue-generating Type Segments in the Technical Support Outsourcing Market?

Global Technical Support Outsourcing Market Segmentation

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The technical support outsourcing market share growth by the helpdesk segment will be significant during the forecast period. A helpdesk will be open to supporting an end-user, irrespective of whether the physical location of the enterprise is open or closed. Outsourcing a helpdesk for technical support helps enterprises reduce operational costs by freeing up resources and using them for core competencies. It also helps enterprises increase employees' productivity and reduce turnaround time. The tasks outsourced to helpdesk vendors are handled by experts that provide efficient and effective support solutions using the latest technologies. These factors of helpdesk will boost the technical support outsourcing market growth during the forecast period.

This report provides an accurate prediction of the contribution of all the segments to the growth of the technical support outsourcing market size and actionable market insights on post COVID-19 impact on each segment.

 

Technical Support Outsourcing Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 7.47%

Market growth 2022-2026

$ 13.99 billion

Market structure

Fragmented

YoY growth (%)

6.07

Regional analysis

APAC, South America, Europe, North America, and Middle East and Africa

Performing market contribution

APAC at 58%

Key consumer countries

China, India, Germany, Brazil, and Argentina

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Key companies profiled

Accenture Plc, Aress Software and Education Technologies P Ltd., Collabera Inc., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Octopus Tech, Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc.

Market dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period

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What are the Key Data Covered in this Technical Support Outsourcing Market Report?

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will drive technical support outsourcing market growth during the next five years
  • Precise estimation of the technical support outsourcing market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the technical support outsourcing industry across APAC, South America, Europe, North America, and Middle East and Africa
  • A thorough analysis of the market's competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of technical support outsourcing market vendors

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1 Executive Summary

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Type
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.3 Market size 2021
  • 3.4 Market outlook: Forecast for 2021-2026
    • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
    • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
    • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
    • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

  • 4.1 Five forces summary
    • Exhibit 17: Five forces analysis - Comparison between2021 and 2026
  • 4.2 Bargaining power of buyers
    • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
  • 4.3 Bargaining power of suppliers
    • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
  • 4.4 Threat of new entrants
    • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
  • 4.5 Threat of substitutes
    • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
  • 4.6 Threat of rivalry
    • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
  • 4.7 Market condition
    • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Type

  • 5.1 Market segments
    • Exhibit 24: Chart on Type - Market share 2021-2026 (%)
    • Exhibit 25: Data Table on Type - Market share 2021-2026 (%)
  • 5.2 Comparison by Type
    • Exhibit 26: Chart on Comparison by Type
    • Exhibit 27: Data Table on Comparison by Type
  • 5.3 Helpdesk - Market size and forecast 2021-2026
    • Exhibit 28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million)
    • Exhibit 29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million)
    • Exhibit 30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%)
    • Exhibit 31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%)
  • 5.4 Call center - Market size and forecast 2021-2026
    • Exhibit 32: Chart on Call center - Market size and forecast 2021-2026 ($ million)
    • Exhibit 33: Data Table on Call center - Market size and forecast 2021-2026 ($ million)
    • Exhibit 34: Chart on Call center - Year-over-year growth 2021-2026 (%)
    • Exhibit 35: Data Table on Call center - Year-over-year growth 2021-2026 (%)
  • 5.5 Market opportunity by Type
    • Exhibit 36: Market opportunity by Type ($ million)

6 Customer Landscape

  • 6.1 Customer landscape overview
    • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

  • 7.1 Geographic segmentation
    • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
    • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
  • 7.2 Geographic comparison
    • Exhibit 40: Chart on Geographic comparison
    • Exhibit 41: Data Table on Geographic comparison
  • 7.3 APAC - Market size and forecast 2021-2026
    • Exhibit 42: Chart on APAC - Market size and forecast 2021-2026 ($ million)
    • Exhibit 43: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
    • Exhibit 44: Chart on APAC - Year-over-year growth 2021-2026 (%)
    • Exhibit 45: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.4 South America - Market size and forecast 2021-2026
    • Exhibit 46: Chart on South America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 47: Data Table on South America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 48: Chart on South America - Year-over-year growth 2021-2026 (%)
    • Exhibit 49: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.5 Europe - Market size and forecast 2021-2026
    • Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million)
    • Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
    • Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%)
    • Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.6 North America - Market size and forecast 2021-2026
    • Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million)
    • Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%)
    • Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026
    • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
    • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
    • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.8 China - Market size and forecast 2021-2026
    • Exhibit 62: Chart on China - Market size and forecast 2021-2026 ($ million)
    • Exhibit 63: Data Table on China - Market size and forecast 2021-2026 ($ million)
    • Exhibit 64: Chart on China - Year-over-year growth 2021-2026 (%)
    • Exhibit 65: Data Table on China - Year-over-year growth 2021-2026 (%)
  • 7.9 Brazil - Market size and forecast 2021-2026
    • Exhibit 66: Chart on Brazil - Market size and forecast 2021-2026 ($ million)
    • Exhibit 67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million)
    • Exhibit 68: Chart on Brazil - Year-over-year growth 2021-2026 (%)
    • Exhibit 69: Data Table on Brazil - Year-over-year growth 2021-2026 (%)
  • 7.10 India - Market size and forecast 2021-2026
    • Exhibit 70: Chart on India - Market size and forecast 2021-2026 ($ million)
    • Exhibit 71: Data Table on India - Market size and forecast 2021-2026 ($ million)
    • Exhibit 72: Chart on India - Year-over-year growth 2021-2026 (%)
    • Exhibit 73: Data Table on India - Year-over-year growth 2021-2026 (%)
  • 7.11 Germany - Market size and forecast 2021-2026
    • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ million)
    • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
    • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
    • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.12 Argentina - Market size and forecast 2021-2026
    • Exhibit 78: Chart on Argentina - Market size and forecast 2021-2026 ($ million)
    • Exhibit 79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million)
    • Exhibit 80: Chart on Argentina - Year-over-year growth 2021-2026 (%)
    • Exhibit 81: Data Table on Argentina - Year-over-year growth 2021-2026 (%)
  • 7.13 Market opportunity by geography
    • Exhibit 82: Market opportunity by geography ($ million)

8 Drivers, Challenges, and Trends

  • 8.1 Market drivers
  • 8.2 Market challenges
  • 8.3 Impact of drivers and challenges
    • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
  • 8.4 Market trends

9 Vendor Landscape

  • 9.1 Overview
  • 9.2 Vendor landscape
    • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
  • 9.3 Landscape disruption
    • Exhibit 85: Overview on factors of disruption
  • 9.4 Industry risks
    • Exhibit 86: Impact of key risks on business

10 Vendor Analysis

  • 10.1 Vendors covered
    • Exhibit 87: Vendors covered
  • 10.2 Market positioning of vendors
    • Exhibit 88: Matrix on vendor position and classification
  • 10.3 Accenture Plc
    • Exhibit 89: Accenture Plc - Overview
    • Exhibit 90: Accenture Plc - Business segments
    • Exhibit 91: Accenture Plc - Key news
    • Exhibit 92: Accenture Plc - Key offerings
    • Exhibit 93: Accenture Plc - Segment focus
  • 10.4 Aress Software and Education Technologies P Ltd.
    • Exhibit 94: Aress Software and Education Technologies P Ltd. - Overview
    • Exhibit 95: Aress Software and Education Technologies P Ltd. - Product / Service
    • Exhibit 96: Aress Software and Education Technologies P Ltd. - Key offerings
  • 10.5 Collabera Inc.
    • Exhibit 97: Collabera Inc. - Overview
    • Exhibit 98: Collabera Inc. - Product / Service
    • Exhibit 99: Collabera Inc. - Key offerings
  • 10.6 CSS Corp.
    • Exhibit 100: CSS Corp. - Overview
    • Exhibit 101: CSS Corp. - Product / Service
    • Exhibit 102: CSS Corp. - Key offerings
  • 10.7 Genpact Ltd.
    • Exhibit 103: Genpact Ltd. - Overview
    • Exhibit 104: Genpact Ltd. - Business segments
    • Exhibit 105: Genpact Ltd. - Key news
    • Exhibit 106: Genpact Ltd. - Key offerings
    • Exhibit 107: Genpact Ltd. - Segment focus
  • 10.8 HCL Technologies Ltd.
    • Exhibit 108: HCL Technologies Ltd. - Overview
    • Exhibit 109: HCL Technologies Ltd. - Business segments
    • Exhibit 110: HCL Technologies Ltd. - Key news
    • Exhibit 111: HCL Technologies Ltd. - Key offerings
    • Exhibit 112: HCL Technologies Ltd. - Segment focus
  • 10.9 Infosys Ltd.
    • Exhibit 113: Infosys Ltd. - Overview
    • Exhibit 114: Infosys Ltd. - Business segments
    • Exhibit 115: Infosys Ltd. - Key news
    • Exhibit 116: Infosys Ltd. - Key offerings
    • Exhibit 117: Infosys Ltd. - Segment focus
  • 10.10 International Business Machines Corp.
    • Exhibit 118: International Business Machines Corp. - Overview
    • Exhibit 119: International Business Machines Corp. - Business segments
    • Exhibit 120: International Business Machines Corp. - Key offerings
    • Exhibit 121: International Business Machines Corp. - Segment focus
  • 10.11 Octopus Tech
    • Exhibit 122: Octopus Tech - Overview
    • Exhibit 123: Octopus Tech - Product / Service
    • Exhibit 124: Octopus Tech - Key offerings
  • 10.12 Wipro Ltd.
    • Exhibit 125: Wipro Ltd. - Overview
    • Exhibit 126: Wipro Ltd. - Business segments
    • Exhibit 127: Wipro Ltd. - Key news
    • Exhibit 128: Wipro Ltd. - Key offerings
    • Exhibit 129: Wipro Ltd. - Segment focus

11 Appendix

  • 11.1 Scope of the report
  • 11.2 Inclusions and exclusions checklist
    • Exhibit 130: Inclusions checklist
    • Exhibit 131: Exclusions checklist
  • 11.3 Currency conversion rates for US$
    • Exhibit 132: Currency conversion rates for US$
  • 11.4 Research methodology
    • Exhibit 133: Research methodology
    • Exhibit 134: Validation techniques employed for market sizing
    • Exhibit 135: Information sources
  • 11.5 List of abbreviations
    • Exhibit 136: List of abbreviations
  • Engineering and Research and Development Services

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
Technavio

TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
Technavio

TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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Global Technical Support Outsourcing Market 2018-2022 market growth will increase by $13998.72 million during 2022-2026.
The global technical support outsourcing market 2018-2022 market is expected to grow at a CAGR of 7.47% during 2022-2026.
Technavio has segmented the global technical support outsourcing market 2018-2022 market by type (Helpdesk and Call center) and geographic (APAC, South America, Europe, North America, and Middle East and Africa).
Accenture Plc, Aress Software and Education Technologies P Ltd., Collabera Inc., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt Ltd., ISPL Support Services, Octopus Tech, Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd., Worldwide Call Centers Inc. are a few of the key vendors in the global technical support outsourcing market 2018-2022 market.
APAC will register the highest growth rate of 58.06% among the other regions. Therefore, the global technical support outsourcing market 2018-2022 market in APAC is expected to garner significant business opportunities for the vendors during the forecast period.
The key factors driving the global technical support outsourcing market 2018-2022 market growth are:
  • Increasing need for cost-effective solutions to improve efficiency
  • Emergence of chatbots
The global technical support outsourcing market 2018-2022 market vendors should focus on grabbing business opportunities from the helpdesk segment as it accounted for the largest market share in the base year.
  • What are the key global market and the regional market share?
  • What are the revenue-generating key market segments?
  • What are the key factors driving and challenging this market’s growth?
  • Who are the key market vendors and their growth strategies?
  • What are the latest trends influencing the growth of this market?
  • What are the variables influencing the market growth in the primary regions?
  • What are the factors influencing the growth of the parent market?
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