What is the market size for the unified communication as a service (ucaas)?

The Market is expected to grow by $ 154135.8 mn in 2025-2029. <a href='https://www.technavio.com/report/unified-communication-as-a-service-market-industry-analysis'>Read More</a>

What is the CAGR for the unified communication as a service (ucaas)?

28.2% CAGR with $ 154135.8 mn Momentum. <a href='https://www.technavio.com/report/unified-communication-as-a-service-market-industry-analysis'>Read More</a>

What is the growth rate of the Unified Communication As A Service (Ucaas) market?

28.2% is the estimation year on year growth rate. <a href='https://www.technavio.com/report/unified-communication-as-a-service-market-industry-analysis'>Read More</a>

Which region held the largest market share in the Unified Communication As A Service (Ucaas) market?

North America with 44% of the market growth. <a href='https://www.technavio.com/report/unified-communication-as-a-service-market-industry-analysis'>Read More</a>

Who are the prominent players in the Unified Communication As A Service (Ucaas) market?

8x8 Inc., ALE International, AT and T Inc., Avaya LLC, BroadSoft Inc., BT Group Plc, Microsoft Corp., Mitel Networks Corp., NEC Corp., NTT Communications Corp., .... <a href='https://www.technavio.com/report/unified-communication-as-a-service-market-industry-analysis'>Read More</a>

Unified Communication As A Service (UCaaS) Market Analysis, Size, and Forecast 2025-2029: North America (US and Canada), Europe (France, Germany, and UK), APAC (China, India, Japan, and South Korea), South America (Brazil), and Rest of World (ROW)

Published: Jun 2025
Pages: 228
SKU: IRTNTR70636

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1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation

2.3 Factors of disruption
- Overview on factors of disruption

2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market

3.2 Market characteristics
- Market characteristics analysis

3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition

4.2 Market segment analysis
- Market segments

4.3 Market size 2024

4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

5.1 Global Unified Communication As A Service (UCaaS) Market 2019 - 2023
- Historic Market Size - Data Table on Global Unified Communication As A Service (UCaaS) Market 2019 - 2023 ($ million)

5.2 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)

5.3 Application segment analysis 2019 - 2023
- Historic Market Size - Application Segment 2019 - 2023 ($ million)

5.4 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)

5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)

5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 Impact of AI on Global Unified Communication as a Service (UCaaS) Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029

7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029

7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029

7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029

7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029

7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029

7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by End-user

8.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)

8.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user

8.3 BFSI - Market size and forecast 2024-2029
- Chart on BFSI - Market size and forecast 2024-2029 ($ million)
- Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
- Chart on BFSI - Year-over-year growth 2024-2029 (%)
- Data Table on BFSI - Year-over-year growth 2024-2029 (%)

8.4 ICT - Market size and forecast 2024-2029
- Chart on ICT - Market size and forecast 2024-2029 ($ million)
- Data Table on ICT - Market size and forecast 2024-2029 ($ million)
- Chart on ICT - Year-over-year growth 2024-2029 (%)
- Data Table on ICT - Year-over-year growth 2024-2029 (%)

8.5 Healthcare - Market size and forecast 2024-2029
- Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
- Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
- Chart on Healthcare - Year-over-year growth 2024-2029 (%)
- Data Table on Healthcare - Year-over-year growth 2024-2029 (%)

8.6 Retail - Market size and forecast 2024-2029
- Chart on Retail - Market size and forecast 2024-2029 ($ million)
- Data Table on Retail - Market size and forecast 2024-2029 ($ million)
- Chart on Retail - Year-over-year growth 2024-2029 (%)
- Data Table on Retail - Year-over-year growth 2024-2029 (%)

8.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)

8.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

9 Market Segmentation by Application

9.1 Market segments
- Chart on Application - Market share 2024-2029 (%)
- Data Table on Application - Market share 2024-2029 (%)

9.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application

9.3 Enterprise collaboration - Market size and forecast 2024-2029
- Chart on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
- Data Table on Enterprise collaboration - Market size and forecast 2024-2029 ($ million)
- Chart on Enterprise collaboration - Year-over-year growth 2024-2029 (%)
- Data Table on Enterprise collaboration - Year-over-year growth 2024-2029 (%)

9.4 Enterprise telephony - Market size and forecast 2024-2029
- Chart on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
- Data Table on Enterprise telephony - Market size and forecast 2024-2029 ($ million)
- Chart on Enterprise telephony - Year-over-year growth 2024-2029 (%)
- Data Table on Enterprise telephony - Year-over-year growth 2024-2029 (%)

9.5 Contact center - Market size and forecast 2024-2029
- Chart on Contact center - Market size and forecast 2024-2029 ($ million)
- Data Table on Contact center - Market size and forecast 2024-2029 ($ million)
- Chart on Contact center - Year-over-year growth 2024-2029 (%)
- Data Table on Contact center - Year-over-year growth 2024-2029 (%)

9.6 Market opportunity by Application
- Market opportunity by Application ($ million)
- Data Table on Market opportunity by Application ($ million)

10 Market Segmentation by Deployment

10.1 Market segments
- Chart on Deployment - Market share 2024-2029 (%)
- Data Table on Deployment - Market share 2024-2029 (%)

10.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment

10.3 Public cloud - Market size and forecast 2024-2029
- Chart on Public cloud - Market size and forecast 2024-2029 ($ million)
- Data Table on Public cloud - Market size and forecast 2024-2029 ($ million)
- Chart on Public cloud - Year-over-year growth 2024-2029 (%)
- Data Table on Public cloud - Year-over-year growth 2024-2029 (%)

10.4 Private cloud - Market size and forecast 2024-2029
- Chart on Private cloud - Market size and forecast 2024-2029 ($ million)
- Data Table on Private cloud - Market size and forecast 2024-2029 ($ million)
- Chart on Private cloud - Year-over-year growth 2024-2029 (%)
- Data Table on Private cloud - Year-over-year growth 2024-2029 (%)

10.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
- Data Table on Market opportunity by Deployment ($ million)

11 Customer Landscape

11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

12.1 Geographic segmentation
- Chart on Market share by geography 2024-2029 (%)
- Data Table on Market share by geography 2024-2029 (%)

12.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison

12.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)

12.4 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)

12.5 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)

12.6 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)

12.7 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)

12.8 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)

12.9 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)

12.10 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)

12.11 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)

12.12 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)

12.13 India - Market size and forecast 2024-2029
- Chart on India - Market size and forecast 2024-2029 ($ million)
- Data Table on India - Market size and forecast 2024-2029 ($ million)
- Chart on India - Year-over-year growth 2024-2029 (%)
- Data Table on India - Year-over-year growth 2024-2029 (%)

12.14 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)

12.15 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)

12.16 Brazil - Market size and forecast 2024-2029
- Chart on Brazil - Market size and forecast 2024-2029 ($ million)
- Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
- Chart on Brazil - Year-over-year growth 2024-2029 (%)
- Data Table on Brazil - Year-over-year growth 2024-2029 (%)

12.17 South Korea - Market size and forecast 2024-2029
- Chart on South Korea - Market size and forecast 2024-2029 ($ million)
- Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
- Chart on South Korea - Year-over-year growth 2024-2029 (%)
- Data Table on South Korea - Year-over-year growth 2024-2029 (%)

12.18 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)

13 Drivers, Challenges, and Opportunity/Restraints

13.1 Market drivers

13.2 Market challenges

13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

13.4 Market opportunities/restraints

14 Competitive Landscape

14.1 Overview

14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation

14.3 Landscape disruption
- Overview on factors of disruption

14.4 Industry risks
- Impact of key risks on business

15 Competitive Analysis

15.1 Companies profiled
- Companies covered

15.2 Company ranking index
- Company ranking index

15.3 Market positioning of companies
- Matrix on companies position and classification

8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key news
- 8x8 Inc. - Key offerings
- SWOT

15.5 ALE International
- ALE International - Overview
- ALE International - Product / Service
- ALE International - Key offerings
- SWOT

15.6 AT and T Inc.
- AT and T Inc. - Overview
- AT and T Inc. - Business segments
- AT and T Inc. - Key news
- AT and T Inc. - Key offerings
- AT and T Inc. - Segment focus
- SWOT

15.7 Avaya LLC
- Avaya LLC - Overview
- Avaya LLC - Product / Service
- Avaya LLC - Key news
- Avaya LLC - Key offerings
- SWOT

15.8 BroadSoft Inc.
- BroadSoft Inc. - Overview
- BroadSoft Inc. - Product / Service
- BroadSoft Inc. - Key offerings
- SWOT

15.9 BT Group Plc
- BT Group Plc - Overview
- BT Group Plc - Business segments
- BT Group Plc - Key offerings
- BT Group Plc - Segment focus
- SWOT

15.10 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
- SWOT

15.11 Mitel Networks Corp.
- Mitel Networks Corp. - Overview
- Mitel Networks Corp. - Product / Service
- Mitel Networks Corp. - Key offerings
- SWOT

15.12 NEC Corp.
- NEC Corp. - Overview
- NEC Corp. - Business segments
- NEC Corp. - Key news
- NEC Corp. - Key offerings
- NEC Corp. - Segment focus
- SWOT

15.13 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- SWOT

15.14 Orange SA
- Orange SA - Overview
- Orange SA - Product / Service
- Orange SA - Key offerings
- SWOT

15.15 PanTerra Networks Inc.
- PanTerra Networks Inc. - Overview
- PanTerra Networks Inc. - Product / Service
- PanTerra Networks Inc. - Key offerings
- SWOT

15.16 RingCentral Inc.
- RingCentral Inc. - Overview
- RingCentral Inc. - Product / Service
- RingCentral Inc. - Key offerings
- SWOT

15.17 Sify Technologies Ltd.
- Sify Technologies Ltd. - Overview
- Sify Technologies Ltd. - Product / Service
- Sify Technologies Ltd. - Key offerings
- SWOT

15.18 Verizon Communications Inc.
- Verizon Communications Inc. - Overview
- Verizon Communications Inc. - Business segments
- Verizon Communications Inc. - Key news
- Verizon Communications Inc. - Key offerings
- Verizon Communications Inc. - Segment focus
- SWOT

16 Appendix

16.1 Scope of the report

16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist

16.3 Currency conversion rates for US$
- Currency conversion rates for US$

16.4 Research methodology
- Research methodology

16.5 Data procurement
- Information sources

16.6 Data validation
- Data validation

16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing

16.8 Data synthesis
- Data synthesis

16.9 360 degree market analysis
- 360 degree market analysis

16.10 List of abbreviations
- List of abbreviations

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

INFORMATION SOURCES