Global OSS-BSS Software Market 2016-2020

Global OSS-BSS software market overview

Technavio’s market research analyst predicts the global operations support systems (OSS)-business support systems (BSS) software market to grow at a CAGR of more than 18% by 2020. The primary growth driver of this market is the increased adoption of revenue management system (RMS). Such billing processes include features such as pricing management, credit limit management, invoicing, payments, and rating and charging. Convergent billing systems provide new businesses with a unified definition framework for pricing and rating. It allows customers to predict the real-time consumption and expenditure across a service or a payment mode. Telecom operators across the globe are rapidly adopting RMS, which supports retail, wholesale, and enterprise business segments. Growing demand to consolidate the individual systems will augment the implementation of RMS, and will aid in the growth of OSS-BSS software market over the next four years.

Telecom operators are opting for a customer-centric business model, which has propelled the adoption of customized OSS-BSS software. Customization will facilitate telecom service providers to deliver bundled services, thereby enhancing the user experience. Moreover, some of the key OSS-BSS functions such as customer relationship (CRM), business intelligence (BI), convergent billing, and revenue assurance require customized software. The rise in demand for customized OSS-BSS software solutions that has the capability and flexibility to accommodate changes, will bolster growth prospects for this market during the forecast period.

Segmentation by application and analysis of the OSS-BSS software market

• OSS software
• BSS software

The BSS software is the fastest-growing segment in the OSS-BSS software market and is expected to grow at a high CAGR more than 21% by 2020. Much of this segment’s growth comes from its ability to deliver customized mix of services to targeted segments. As BSS software is directly linked to customers and their requirements, CSPs are increasingly using it for convergent billing to increase the market revenue. The software enables telecom operators to develop multiple pricing and bundling of services, which will boost this segment’s growth in the coming years.

Geographical segmentation and analysis of the OSS-BSS software market

• Americas
• APAC
• EMEA

The Americas will be the highest revenue-generating region in the OSS-BSS software market until 2020, with its market value exceeding USD 25 billion. The telecom service operators in the region are using value-added services (VAS) as new revenue channels where there is decreasing average revenue per user (ARPU). With the US government’s growing investments on IT for improving performance, transparency, and security, the market is expected to grow significantly in this region during the estimated period.

Competitive landscape and key vendors

The growing focus on improving customer experience has pushed CSPs to realign their strategic objectives related to OSS and BSS operations. The market is witnessing intense competition because of the presence of many small and large vendors. The major OSS-BSS providers are coming up with several innovations into their convergent charging software. Competition in the OSS-BSS software market will intensify during the forecast period with the entry of Telecom network infrastructure providers.

Key vendors in this market include -

• Amdocs
• Ericsson
• Huawei
• Netcracker
• Oracle
• Redknee

The other prominent vendors in the OSS-BSS software market are Aria Systems, Accenture, Cerillion, Comarch, Comptel, CSG International, Elitecore Technologies, Global Convergence Solutions, Hewlett-Packard, Hitachi Data Systems, SAP, Sigma Systems, Subex, Wipro, and Xalted Information Systems.

Key questions answered in the report include

• What will the OSS-BSS software market size and the growth rate be in 2020?
• What are the key factors driving the global OSS-BSS software market?
• What are the key market trends impacting the growth of the global OSS-BSS software market?
• What are the challenges to the OSS-BSS software market growth?
• Who are the key vendors in the global OSS-BSS software market?
• What are the market opportunities and threats faced by the vendors in the global OSS-BSS software market?
• Trending factors influencing the OSS-BSS software market shares of the Americas, APAC, and EMEA.
• What are the key outcomes of the five forces analysis of the global OSS-BSS software market?

Technavio also offers customization on reports based on specific client requirement.

Related reports

• Global Telecom Cloud Billing Services - Market Research Report 2015-2019
• Global OSS BSS Software Market 2015-2019

OSS is a software application that supports the back-office activities of a modern telecom network and also helps to maintain customer service. It comprises of specialized software that assists telecom firms in service management, network operations and management, and provisioning services. Similarly, BSS is a software application that supports activities like customer relationship management (CRM), billing, order management, and call center automation.

The report, global OSS-BSS software market, is part of Technavio’s ICT research portfolio. This portfolio provides a comprehensive market analysis along with the market share, market sizing, and market segmentations covering areas such as automatic identification system, cloud computing, data center, enterprise application, IT security, ITO and BPO, and product lifecycle management. These market research reports provide a perspective on the various market opportunities and market threats along with the key trends that would influence the market growth during the forecast period. It presents insights into the changing competitive landscape and a detailed profiling and market analysis of the vendors. Also covered in the research are the key regions or countries that would have an impact on the market during the assessment years.