1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
- 2.2 Market characteristics
- Market characteristics analysis
3 Market Sizing
- 3.1 Market definition
- Offerings of companies included in the market definition
- 3.2 Market segment analysis
- 3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
- 4.1 Global CRM Market 2018 - 2022
- Historic Market Size - Data Table on Global CRM Market 2018 - 2022 ($ billion)
- 4.2 Application segment analysis 2018 - 2022
- Historic Market Size - Application Segment 2018 - 2022 ($ billion)
- 4.3 Deployment segment analysis 2018 - 2022
- Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
- 4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
- 4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
- 5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
- 5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
- 5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- 5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
- 5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
- 5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
- 5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Application
- 6.1 Market segments
- Chart on Application - Market share (2023-2028) (%)
- Data Table on Application - Market share (2023-2028) (%)
- 6.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
- 6.3 Service and support CRM - Market size and forecast (2023-2028)
- Chart on Service and support CRM - Market size and forecast (2023-2028) ($ billion)
- Data Table on Service and support CRM - Market size and forecast (2023-2028) ($ billion)
- Chart on Service and support CRM - Year-over-year growth (2023-2028) (%)
- Data Table on Service and support CRM - Year-over-year growth (2023-2028) (%)
- 6.4 Sales CRM - Market size and forecast (2023-2028)
- Chart on Sales CRM - Market size and forecast (2023-2028) ($ billion)
- Data Table on Sales CRM - Market size and forecast (2023-2028) ($ billion)
- Chart on Sales CRM - Year-over-year growth (2023-2028) (%)
- Data Table on Sales CRM - Year-over-year growth (2023-2028) (%)
- 6.5 Marketing CRM software - Market size and forecast (2023-2028)
- Chart on Marketing CRM software - Market size and forecast (2023-2028) ($ billion)
- Data Table on Marketing CRM software - Market size and forecast (2023-2028) ($ billion)
- Chart on Marketing CRM software - Year-over-year growth (2023-2028) (%)
- Data Table on Marketing CRM software - Year-over-year growth (2023-2028) (%)
- 6.6 E-Commerce software CRM - Market size and forecast (2023-2028)
- Chart on E-Commerce software CRM - Market size and forecast (2023-2028) ($ billion)
- Data Table on E-Commerce software CRM - Market size and forecast (2023-2028) ($ billion)
- Chart on E-Commerce software CRM - Year-over-year growth (2023-2028) (%)
- Data Table on E-Commerce software CRM - Year-over-year growth (2023-2028) (%)
- 6.7 Market opportunity by Application
- Market opportunity by Application ($ billion)
- Data Table on Market opportunity by Application ($ billion)
7 Market Segmentation by Deployment
- 7.1 Market segments
- Chart on Deployment - Market share (2023-2028) (%)
- Data Table on Deployment - Market share (2023-2028) (%)
- 7.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
- 7.3 SaaS - Market size and forecast (2023-2028)
- Chart on SaaS - Market size and forecast (2023-2028) ($ billion)
- Data Table on SaaS - Market size and forecast (2023-2028) ($ billion)
- Chart on SaaS - Year-over-year growth (2023-2028) (%)
- Data Table on SaaS - Year-over-year growth (2023-2028) (%)
- 7.4 On-premise - Market size and forecast (2023-2028)
- Chart on On-premise - Market size and forecast (2023-2028) ($ billion)
- Data Table on On-premise - Market size and forecast (2023-2028) ($ billion)
- Chart on On-premise - Year-over-year growth (2023-2028) (%)
- Data Table on On-premise - Year-over-year growth (2023-2028) (%)
- 7.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ billion)
- Data Table on Market opportunity by Deployment ($ billion)
8 Market Segmentation by Component
- 8.1 Market segments
- Chart on Component - Market share (2023-2028) (%)
- Data Table on Component - Market share (2023-2028) (%)
- 8.2 Comparison by Component
- Chart on Comparison by Component
- Data Table on Comparison by Component
- 8.3 Software - Market size and forecast (2023-2028)
- Chart on Software - Market size and forecast (2023-2028) ($ billion)
- Data Table on Software - Market size and forecast (2023-2028) ($ billion)
- Chart on Software - Year-over-year growth (2023-2028) (%)
- Data Table on Software - Year-over-year growth (2023-2028) (%)
- 8.4 Services - Market size and forecast (2023-2028)
- Chart on Services - Market size and forecast (2023-2028) ($ billion)
- Data Table on Services - Market size and forecast (2023-2028) ($ billion)
- Chart on Services - Year-over-year growth (2023-2028) (%)
- Data Table on Services - Year-over-year growth (2023-2028) (%)
- 8.5 Market opportunity by Component
- Market opportunity by Component ($ billion)
- Data Table on Market opportunity by Component ($ billion)
9 Market Segmentation by Organization Size
- 9.1 Market segments
- Chart on Organization Size - Market share (2023-2028) (%)
- Data Table on Organization Size - Market share (2023-2028) (%)
- 9.2 Comparison by Organization Size
- Chart on Comparison by Organization Size
- Data Table on Comparison by Organization Size
- 9.3 Small & Medium Enterprises (SMEs) - Market size and forecast (2023-2028)
- Chart on Small & Medium Enterprises (SMEs) - Market size and forecast (2023-2028) ($ billion)
- Data Table on Small & Medium Enterprises (SMEs) - Market size and forecast (2023-2028) ($ billion)
- Chart on Small & Medium Enterprises (SMEs) - Year-over-year growth (2023-2028) (%)
- Data Table on Small & Medium Enterprises (SMEs) - Year-over-year growth (2023-2028) (%)
- 9.4 Large Enterprises - Market size and forecast (2023-2028)
- Chart on Large Enterprises - Market size and forecast (2023-2028) ($ billion)
- Data Table on Large Enterprises - Market size and forecast (2023-2028) ($ billion)
- Chart on Large Enterprises - Year-over-year growth (2023-2028) (%)
- Data Table on Large Enterprises - Year-over-year growth (2023-2028) (%)
- 9.5 Market opportunity by Organization Size
- Market opportunity by Organization Size ($ billion)
- Data Table on Market opportunity by Organization Size ($ billion)
10 Market Segmentation by End-use Industry
- 10.1 Market segments
- Chart on End-use Industry - Market share (2023-2028) (%)
- Data Table on End-use Industry - Market share (2023-2028) (%)
- Chart on Others - Market size and forecast (2023-2028) ($ billion)
- Data Table on Others - Market size and forecast (2023-2028) ($ billion)
- Chart on Others - Year-over-year growth (2023-2028) (%)
- Data Table on Others - Year-over-year growth (2023-2028) (%)
- 10.2 Comparison by End-use Industry
- Chart on Comparison by End-use Industry
- Data Table on Comparison by End-use Industry
- Market opportunity by End-use Industry ($ billion)
- Data Table on Market opportunity by End-use Industry ($ billion)
- 10.3 BFSI (Banking, Financial Services, and Insurance) - Market size and forecast (2023-2028)
- Chart on BFSI (Banking, Financial Services, and Insurance) - Market size and forecast (2023-2028) ($ billion)
- Data Table on BFSI (Banking, Financial Services, and Insurance) - Market size and forecast (2023-2028) ($ billion)
- Chart on BFSI (Banking, Financial Services, and Insurance) - Year-over-year growth (2023-2028) (%)
- Data Table on BFSI (Banking, Financial Services, and Insurance) - Year-over-year growth (2023-2028) (%)
- 10.4 Retail & Consumer Goods - Market size and forecast (2023-2028)
- Chart on Retail & Consumer Goods - Market size and forecast (2023-2028) ($ billion)
- Data Table on Retail & Consumer Goods - Market size and forecast (2023-2028) ($ billion)
- Chart on Retail & Consumer Goods - Year-over-year growth (2023-2028) (%)
- Data Table on Retail & Consumer Goods - Year-over-year growth (2023-2028) (%)
- 10.5 IT & Telecommunications - Market size and forecast (2023-2028)
- Chart on IT & Telecommunications - Market size and forecast (2023-2028) ($ billion)
- Data Table on IT & Telecommunications - Market size and forecast (2023-2028) ($ billion)
- Chart on IT & Telecommunications - Year-over-year growth (2023-2028) (%)
- Data Table on IT & Telecommunications - Year-over-year growth (2023-2028) (%)
- 10.6 Healthcare - Market size and forecast (2023-2028)
- Chart on Healthcare - Market size and forecast (2023-2028) ($ billion)
- Data Table on Healthcare - Market size and forecast (2023-2028) ($ billion)
- Chart on Healthcare - Year-over-year growth (2023-2028) (%)
- Data Table on Healthcare - Year-over-year growth (2023-2028) (%)
- 10.7 Manufacturing - Market size and forecast (2023-2028)
- Chart on Manufacturing - Market size and forecast (2023-2028) ($ billion)
- Data Table on Manufacturing - Market size and forecast (2023-2028) ($ billion)
- Chart on Manufacturing - Year-over-year growth (2023-2028) (%)
- Data Table on Manufacturing - Year-over-year growth (2023-2028) (%)
- 10.8 Government - Market size and forecast (2023-2028)
- Chart on Government - Market size and forecast (2023-2028) ($ billion)
- Data Table on Government - Market size and forecast (2023-2028) ($ billion)
- Chart on Government - Year-over-year growth (2023-2028) (%)
- Data Table on Government - Year-over-year growth (2023-2028) (%)
- 10.9 Transportation & Logistics - Market size and forecast (2023-2028)
- Chart on Transportation & Logistics - Market size and forecast (2023-2028) ($ billion)
- Data Table on Transportation & Logistics - Market size and forecast (2023-2028) ($ billion)
- Chart on Transportation & Logistics - Year-over-year growth (2023-2028) (%)
- Data Table on Transportation & Logistics - Year-over-year growth (2023-2028) (%)
11 Customer Landscape
- 11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Geographic Landscape
- 12.1 Geographic segmentation
- Chart on Market share by geography 2023-2028 (%)
- Data Table on Market share by geography 2023-2028 (%)
- 12.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
- 12.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
- 12.4 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
- 12.5 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
- 12.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
- 12.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- 12.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ billion)
- Data Table on US - Market size and forecast 2023-2028 ($ billion)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
- 12.9 Canada - Market size and forecast 2023-2028
- Chart on Canada - Market size and forecast 2023-2028 ($ billion)
- Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
- Chart on Canada - Year-over-year growth 2023-2028 (%)
- Data Table on Canada - Year-over-year growth 2023-2028 (%)
- 12.10 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ billion)
- Data Table on UK - Market size and forecast 2023-2028 ($ billion)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
- 12.11 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
- 12.12 Japan - Market size and forecast 2023-2028
- Chart on Japan - Market size and forecast 2023-2028 ($ billion)
- Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
- Chart on Japan - Year-over-year growth 2023-2028 (%)
- Data Table on Japan - Year-over-year growth 2023-2028 (%)
- 12.13 Market opportunity by geography
- Market opportunity by geography ($ billion)
- Data Tables on Market opportunity by geography ($ billion)
- 12.14 Italy - Market size and forecast (2023-2028)
- Chart on Italy - Market size and forecast (2023-2028) ($ billion)
- Data Table on Italy - Market size and forecast (2023-2028) ($ billion)
- Chart on Italy - Year-over-year growth (2023-2028) (%)
- Data Table on Italy - Year-over-year growth (2023-2028) (%)
- 12.15 France - Market size and forecast (2023-2028)
- Chart on France - Market size and forecast (2023-2028) ($ billion)
- Data Table on France - Market size and forecast (2023-2028) ($ billion)
- Chart on France - Year-over-year growth (2023-2028) (%)
- Data Table on France - Year-over-year growth (2023-2028) (%)
- 12.16 China - Market size and forecast (2023-2028)
- Chart on China - Market size and forecast (2023-2028) ($ billion)
- Data Table on China - Market size and forecast (2023-2028) ($ billion)
- Chart on China - Year-over-year growth (2023-2028) (%)
- Data Table on China - Year-over-year growth (2023-2028) (%)
- 12.17 India - Market size and forecast (2023-2028)
- Chart on India - Market size and forecast (2023-2028) ($ billion)
- Data Table on India - Market size and forecast (2023-2028) ($ billion)
- Chart on India - Year-over-year growth (2023-2028) (%)
- Data Table on India - Year-over-year growth (2023-2028) (%)
- 12.18 Brazil - Market size and forecast (2023-2028)
- Chart on Brazil - Market size and forecast (2023-2028) ($ billion)
- Data Table on Brazil - Market size and forecast (2023-2028) ($ billion)
- Chart on Brazil - Year-over-year growth (2023-2028) (%)
- Data Table on Brazil - Year-over-year growth (2023-2028) (%)
- 12.19 Egypt - Market size and forecast (2023-2028)
- Chart on Egypt - Market size and forecast (2023-2028) ($ billion)
- Data Table on Egypt - Market size and forecast (2023-2028) ($ billion)
- Chart on Egypt - Year-over-year growth (2023-2028) (%)
- Data Table on Egypt - Year-over-year growth (2023-2028) (%)
- 12.20 UAE - Market size and forecast (2023-2028)
- Chart on UAE - Market size and forecast (2023-2028) ($ billion)
- Data Table on UAE - Market size and forecast (2023-2028) ($ billion)
- Chart on UAE - Year-over-year growth (2023-2028) (%)
- Data Table on UAE - Year-over-year growth (2023-2028) (%)
- 12.21 Oman - Market size and forecast (2023-2028)
- Chart on Oman - Market size and forecast (2023-2028) ($ billion)
- Data Table on Oman - Market size and forecast (2023-2028) ($ billion)
- Chart on Oman - Year-over-year growth (2023-2028) (%)
- Data Table on Oman - Year-over-year growth (2023-2028) (%)
- 12.22 Argentina - Market size and forecast (2023-2028)
- Chart on Argentina - Market size and forecast (2023-2028) ($ billion)
- Data Table on Argentina - Market size and forecast (2023-2028) ($ billion)
- Chart on Argentina - Year-over-year growth (2023-2028) (%)
- Data Table on Argentina - Year-over-year growth (2023-2028) (%)
- 12.23 KSA - Market size and forecast (2023-2028)
- Chart on KSA - Market size and forecast (2023-2028) ($ billion)
- Data Table on KSA - Market size and forecast (2023-2028) ($ billion)
- Chart on KSA - Year-over-year growth (2023-2028) (%)
- Data Table on KSA - Year-over-year growth (2023-2028) (%)
- 12.24 Rest of World (ROW) - Market size and forecast (2023-2028)
- Chart on Rest of World (ROW) - Market size and forecast (2023-2028) ($ billion)
- Data Table on Rest of World (ROW) - Market size and forecast (2023-2028) ($ billion)
- Chart on Rest of World (ROW) - Year-over-year growth (2023-2028) (%)
- Data Table on Rest of World (ROW) - Year-over-year growth (2023-2028) (%)
13 Drivers, Challenges, and Opportunity/Restraints
- 13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
- 13.4 Market opportunities/restraints
14 Competitive Landscape
- 14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 14.3 Landscape disruption
- Overview on factors of disruption
- 14.4 Industry risks
- Impact of key risks on business
15 Competitive Analysis
- 15.2 Market positioning of companies
- Matrix on companies position and classification
- 15.3 Adobe Systems Inc.
- Adobe Systems Inc. - Overview
- Adobe Systems Inc. - Product / Service
- Adobe Systems Inc. - Key offerings
- 15.4 Apptivo Inc.
- Apptivo Inc. - Overview
- Apptivo Inc. - Product / Service
- Apptivo Inc. - Key offerings
- 15.5 Freshworks Inc.
- Freshworks Inc. - Overview
- Freshworks Inc. - Product / Service
- Freshworks Inc. - Key offerings
- 15.6 HubSpot Inc.
- HubSpot Inc. - Overview
- HubSpot Inc. - Product / Service
- HubSpot Inc. - Key offerings
- 15.7 IBM Corporation
- IBM Corporation - Overview
- IBM Corporation - Product / Service
- IBM Corporation - Key offerings
- 15.8 Insightly Inc.
- Insightly Inc. - Overview
- Insightly Inc. - Product / Service
- Insightly Inc. - Key offerings
- 15.9 Microsoft Corporation
- Microsoft Corporation - Overview
- Microsoft Corporation - Product / Service
- Microsoft Corporation - Key offerings
- 15.10 Monday.com
- Monday.com - Overview
- Monday.com - Product / Service
- Monday.com - Key offerings
- 15.11 NetSuite (Oracle Corporation)
- NetSuite (Oracle Corporation) - Overview
- NetSuite (Oracle Corporation) - Product / Service
- NetSuite (Oracle Corporation) - Key offerings
- 15.12 Pipedrive Inc.
- Pipedrive Inc. - Overview
- Pipedrive Inc. - Product / Service
- Pipedrive Inc. - Key offerings
- 15.13 SAP SE
- SAP SE - Overview
- SAP SE - Product / Service
- SAP SE - Key offerings
- 15.14 Salesforce Inc.
- Salesforce Inc. - Overview
- Salesforce Inc. - Product / Service
- Salesforce Inc. - Key offerings
- 15.15 ServiceNow Inc.
- ServiceNow Inc. - Overview
- ServiceNow Inc. - Product / Service
- ServiceNow Inc. - Key offerings
- 15.16 SugarCRM Inc.
- SugarCRM Inc. - Overview
- SugarCRM Inc. - Product / Service
- SugarCRM Inc. - Key offerings
- 15.17 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- 15.18 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- 15.19 Zoho Corporation Pvt. Ltd.
- Zoho Corporation Pvt. Ltd. - Overview
- Zoho Corporation Pvt. Ltd. - Product / Service
- Zoho Corporation Pvt. Ltd. - Key offerings
- 15.20 Acoustic LP
- Acoustic LP - Overview
- Acoustic LP - Product / Service
- Acoustic LP - Key offerings
- 15.21 Adobe Inc.
- Adobe Inc. - Overview
- Adobe Inc. - Product / Service
- Adobe Inc. - Key offerings
- 15.22 Agile CRM Inc.
- Agile CRM Inc. - Overview
- Agile CRM Inc. - Product / Service
- Agile CRM Inc. - Key offerings
- 15.23 Concentrix Corp.
- Concentrix Corp. - Overview
- Concentrix Corp. - Product / Service
- Concentrix Corp. - Key offerings
- 15.24 Huawei Technologies Co. Ltd.
- Huawei Technologies Co. Ltd. - Overview
- Huawei Technologies Co. Ltd. - Product / Service
- Huawei Technologies Co. Ltd. - Key offerings
- 15.25 HubSpot Inc.
- HubSpot Inc. - Overview
- HubSpot Inc. - Product / Service
- HubSpot Inc. - Key offerings
- 15.26 Koch Industries Inc.
- Koch Industries Inc. - Overview
- Koch Industries Inc. - Product / Service
- Koch Industries Inc. - Key offerings
- 15.27 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Product / Service
- Microsoft Corp. - Key offerings
- 15.28 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Product / Service
- NICE Ltd. - Key offerings
- 15.29 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Product / Service
- Oracle Corp. - Key offerings
- 15.30 Pegasystems Inc.
- Pegasystems Inc. - Overview
- Pegasystems Inc. - Product / Service
- Pegasystems Inc. - Key offerings
- 15.31 Sage Group Plc
- Sage Group Plc - Overview
- Sage Group Plc - Product / Service
- Sage Group Plc - Key offerings
- 15.32 Salesforce Inc.
- Salesforce Inc. - Overview
- Salesforce Inc. - Product / Service
- Salesforce Inc. - Key offerings
- 15.33 SAP SE
- SAP SE - Overview
- SAP SE - Product / Service
- SAP SE - Key offerings
- 15.34 SAS Institute Inc.
- SAS Institute Inc. - Overview
- SAS Institute Inc. - Product / Service
- SAS Institute Inc. - Key offerings
- 15.35 SugarCRM Inc.
- SugarCRM Inc. - Overview
- SugarCRM Inc. - Product / Service
- SugarCRM Inc. - Key offerings
- 15.36 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- 15.37 Vtiger Systems India Pvt. Ltd.
- Vtiger Systems India Pvt. Ltd. - Overview
- Vtiger Systems India Pvt. Ltd. - Product / Service
- Vtiger Systems India Pvt. Ltd. - Key offerings
- 15.38 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- 15.39 Zoho Corp. Pvt. Ltd.
- Zoho Corp. Pvt. Ltd. - Overview
- Zoho Corp. Pvt. Ltd. - Product / Service
- Zoho Corp. Pvt. Ltd. - Key offerings
16 Appendix
- 16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 16.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 16.4 Research methodology
- 16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 16.9 360 degree market analysis
- 360 degree market analysis
- 16.10 List of abbreviations
Research Framework
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
INFORMATION SOURCES
Primary sources
- Manufacturers and suppliers
- Channel partners
- Industry experts
- Strategic decision makers
Secondary sources
- Industry journals and periodicals
- Government data
- Financial reports of key industry players
- Historical data
- Press releases
DATA ANALYSIS
Data Synthesis
- Collation of data
- Estimation of key figures
- Analysis of derived insights
Data Validation
- Triangulation with data models
- Reference against proprietary databases
- Corroboration with industry experts
REPORT WRITING
Qualitative
- Market drivers
- Market challenges
- Market trends
- Five forces analysis
Quantitative
- Market size and forecast
- Market segmentation
- Geographical insights
- Competitive landscape
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