Enjoy complimentary customisation on priority with our Enterprise License!
The global airport kiosk market size is forecast to increase by USD 1.63 billion accelerating at a CAGR of 10.87% between 2023 and 2028. The market is experiencing significant growth due to several key factors. The increasing number of air travelers worldwide is driving demand for self-service kiosks at airports for check-in, baggage drop, and other airport services. Moreover, the investment in smart parking solutions is expanding, integrating airport kiosks with parking systems to facilitate seamless and contactless transactions. Additionally, the use of data analytics in airport operations is on the rise, enabling airports to predict consumer behavior and optimize services accordingly. These trends are fueling the growth of the airport kiosk market, making it an essential component of modern air travel infrastructure.
To learn more about this report, Download Report Sample
The market share growth by the hardware segment will be significant during the forecast period. The hardware is used for check-in, luggage tagging, and boarding pass printing, among other things. This industry is developing due to the rising demand for self-service choices in airports and an increase in the number of passengers utilizing these airport kiosks.Airport kiosks are equipped with artificial intelligence-based software that strives to give a better experience for clients. The following are some of the most important characteristics of an airport kiosk:Touchscreen user interface that is both interactive and intuitiveOperating system upgradePhysical kiosk unit that is appealing and intriguingDurable, scalable, and low maintenanceExternal devices and secure hardware enclosuresCameras and security locks.Thus, the global airport kiosk is expected to grow during the forecast period.
Get a glance at the market contribution of various segments Request a PDF Sample
The hardware segment was valued at USD 682.60 million in 2018. The use of kiosks is growing due to the rising demand for self-service choices in airports and an increase in the number of passengers utilizing them. The hardware is used for check-in, luggage tagging, and boarding pass printing, among other things. s are equipped with artificial intelligence-based software that strives to give a better experience for clients. Hence, these factors will boost segment growth during the forecast period.
The market is rapidly evolving with advanced technologies like touchscreen displays, multimedia kiosks, and biometric identification systems. Kiosk Information Systems (KIS) and IER are leading providers in this sector, integrating IoT, robotics, AI, and cloud computing to enhance functionalities such as check-in and promotion services. Touchless technologies are increasingly adopted, particularly in response to current global conditions, offering seamless experiences for passengers during the immigration process and baggage services. With airport infrastructure expansions to accommodate growing air passenger traffic, biometric-enabled kiosks and specialized solutions like bag drop kiosks are becoming integral. Governments and airport operators collaborate to ensure efficient operations and improve customer satisfaction, reflecting the market's commitment to innovation and convenience in air travel.
The increase in passenger travel is notably driving market growth. There is an increased need for automated passport control kiosks with the increase in international passenger traffic throughout the world, to speed up the immigration procedure at airports. These systems are currently installed in over 40 airports across the US, including major airports such as Hartsfield-Jackson Atlanta International Airport, Los Angeles International Airport (LAX), Chicago O Hare International Airport (ORD), and Dallas/Fort Worth International Airport (DFW), among others.
Furthermore, airports are implementing advanced biometric-enabled kiosks that will significantly cut passenger wait times and improve customs and border control procedures. Owing to this benefit, airports all over the world are installing these technological kiosks. Therefore, such factors will drive market growth during the forecast period.
Digitization of operations is an emerging trend in the market. Due to their convenience, automated services are used in many typical air travel-related operations. These kiosks have software that presents information in a variety of languages, making them simple to use for most tourists. Some of the uses of such kiosks include self-service flight check-in, boarding pass printing, baggage check, and luggage tag printing. Many also let customers upgrade or change seats, make modifications for same-day flights, and take advantage of advantages such as frequent flyer miles.
Moreover, they also enable airports to run more safely and effectively. Some of the most important advantages are faster check-ins, contactless interaction, and also help customers to purchase products with great ease. Therefore, these factors will positively influence the global market during the market forecast period.
Lack of infrastructure and connectivity issues are major challenges impeding the market. The basic requirements for s to operate are basic electricity connection and internet connectivity. To achieve proper functionality kiosks require 24/7/365 availability of reliable and high-speed internet connectivity. This makes kiosks suitable for developed countries such as the US, the UK, and Germany. However, these devices might not be useful in several developing and underdeveloped countries that do not have well-developed communication network infrastructure.
For instance, in several countries, free Wi-Fi is always still not available, and a large portion of the population still depends on cellular connections such as 3G and 4G. It will take a lot of time for mobile network operators and governments to build a proper communication network infrastructure and provide basic Internet connectivity in these locations; until then, the deployment of such airport kiosks will not be feasible. Therefore, these factors will hinder the global market growth during the market analysis and report period.
The report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.
Global Market Customer Landscape
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
DERMALOG Identification Systems GmbH - The company offers airport KIOSKs and software products such as Automatic Fingerprint Identification Systems and fingerprint identification (dactyloscopy).
The report also includes detailed analyses of the competitive landscape of the market and information about 15 market companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
For more insights on the market share of various regions Request PDF Sample now!
North America is estimated to contribute 48% to the growth of the global market during the forecast period. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. North America has the highest share of the global market, with both the US and Canada generating significant demand. Customers in the region are early adopters of new technologies and have a high preference for personalized services, owing to which the adoption of s in the region is increasing. Airports in the region are also increasingly using kiosks for their marketing campaigns.
The market research report provides comprehensive data (region wise segment analysis), with forecasts and estimates in "USD Billion" for the period 2024 to 2028, as well as historical data from 2018 to 2022 for the following segments.
The evolution of airport kiosks is revolutionizing the airline industry, leveraging technologies such as touchscreen displays, multimedia kiosks, and biometric identification for enhanced passenger experiences. Kiosk Information Systems (KIS) and IER are pivotal in deploying IoT, robotics, AI, and cloud computing to streamline complex airport procedures and offer self-service solutions like check-in and promotions. These advancements address high traffic areas with user-friendly software and biometric authentication mechanisms, supported by mobile applications and integrated with airline reservation systems and airport databases. Security screening systems and automated baggage handling ensure efficient passenger clearance and baggage control. Governments and airport operators collaborate on cybersecurity measures amidst rising cyber crimes, ensuring secure IT environments through remote monitoring, troubleshooting, and software updates. Touchless technologies and automated passport control kiosks further facilitate seamless airport operations, marking a significant step in digital transformation and passenger service excellence.
In today's aviation landscape, airport operations are increasingly reliant on advanced IT solutions and digital transformations to optimize efficiency and passenger experience. Key innovations include check-in kiosks, information kiosks, advertisement kiosks, and promotion kiosks, which provide self-service airport solutions integrated with biometrics for enhanced security. Interactive digital displays and user-friendly software streamline processes and improve accessibility for travelers navigating complex airport procedures. Automated baggage handling systems and smart airport technologies ensure seamless baggage control and clearance, catering to the high volume of flights per day. Cloud solutions support scalable IT environments, while standalone booths facilitate convenient check-in and baggage tagging. Despite integration challenges, airports are leveraging biometric-enabled kiosks and modern interactive displays to enhance customer data management and operational efficiency, marking a significant shift towards more efficient and passenger-friendly airport experiences.
Market Scope |
|
Report Coverage |
Details |
Page number |
180 |
Base year |
2023 |
Historic period |
2018 - 2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 10.87% |
Market growth 2024-2028 |
USD 1.63 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
9.53 |
Regional analysis |
North America, Europe, APAC, Middle East and Africa, and South America |
Performing market contribution |
North America at 48% |
Key countries |
US, China, UK, Germany, and United Arab Emirates |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
Advantech Co. Ltd., Amadeus IT Group SA, Bollore SE, Cognizant Technology Solutions Corp., DERMALOG Identification Systems GmbH, Elenium Automation Pty Ltd., Embross, ICTS Europe S.A, Marcus Pedersen ApS, Materna Information and Communications SE, NCR Voyix Corp., Parabit Systems Inc., Phoenix Microsystems, Posiflex Technology Inc., Quavis, RTX Corp., secunet Security Networks AG, SITA, Vancouver Airport Authority, and Zamar AG |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, Market growth and Forecasting, COVID 19 impact and recovery analysis and future consumer dynamics, Market condition analysis for forecast period |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
Request Market Research Report PDF sample
We can help! Our analysts can customize this market report to meet your requirements. Get in touch
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Technology
7 Market Segmentation by Type
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
Get lifetime access to our
Technavio Insights
Quick Report Overview:
Cookie Policy
The Site uses cookies to record users' preferences in relation to the functionality of accessibility. We, our Affiliates, and our Vendors may store and access cookies on a device, and process personal data including unique identifiers sent by a device, to personalise content, tailor, and report on advertising and to analyse our traffic. By clicking “I’m fine with this”, you are allowing the use of these cookies. Please refer to the help guide of your browser for further information on cookies, including how to disable them. Review our Privacy & Cookie Notice.