Crisis Management Software Market Analysis North America, Europe, APAC, Middle East and Africa, South America - US, China, UK, Germany, Canada - Size and Forecast 2024-2028

Crisis Management Software Market Size 2024-2028

The crisis management software market size is valued to increase USD 2.62 billion, at a CAGR of 5.4% from 2023 to 2028. Rising adoption of blockchain in crisis management software will drive the crisis management software market.

Major Market Trends & Insights

• Europe dominated the market and accounted for a 30% growth during the forecast period.
• By Component - Solution segment was valued at USD 4.27 billion in 2022
• By Deployment - On-premises segment accounted for the largest market revenue share in 2022

Market Size & Forecast

• Market Opportunities: USD 62.73 million
• Market Future Opportunities: USD 2621.20 million
• CAGR from 2023 to 2028 : 5.4%

Market Summary

• The market is a dynamic and ever-evolving industry, driven by advancements in core technologies and applications. With the increasing adoption of artificial intelligence, machine learning, and natural language processing, crisis management software solutions are becoming more sophisticated and effective. According to recent reports, The market is expected to witness significant growth, with a notable increase in market share for cloud-based solutions. One key trend shaping the market is the rising adoption of blockchain technology, which offers enhanced security and transparency in crisis management processes. Furthermore, the growing number of partnerships among market participants is fueling innovation and competition.
• However, the threat from open source crisis management software poses a challenge to market players, as it offers cost-effective alternatives to proprietary solutions. Despite these challenges, the market presents numerous opportunities for growth, particularly in industries such as healthcare, finance, and retail, where the need for effective crisis management is paramount. According to a recent study, the market is projected to grow at a steady pace, with a CAGR of 12% between 2021 and 2026.

What will be the Size of the Crisis Management Software Market during the forecast period?

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How is the Crisis Management Software Market Segmented ?

The crisis management software industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in "USD million" for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.

• Component
  • Solution
  • Services
• Deployment
  • On-premises
  • Cloud-based
• Geography
  • North America
    • US
    • Canada
  • Europe
    • Germany
    • UK
  • APAC
    • China
  • Rest of World (ROW)

By Component Insights

The solution segment is estimated to witness significant growth during the forecast period.

The market is experiencing significant growth as businesses increasingly seek advanced tools to manage and mitigate potential crises. This market encompasses a range of solutions, including incident management systems, crisis mapping tools, notification systems, decision support systems, contingency planning, legal hold capabilities, document management systems, vulnerability assessment, scenario planning tools, business continuity planning, communication strategy, post-incident analysis, information sharing platforms, emergency response protocols, compliance management, social media monitoring, disaster recovery planning, alerting systems, command center software, collaboration software, crisis communication platforms, security incident response, workflow automation, training and simulations, reputation management tools, resource allocation tools, stakeholder engagement, risk assessment tools, and threat intelligence feeds.

According to recent reports, the adoption of crisis management software has grown by 18.7%, with organizations recognizing the importance of being prepared for unexpected events. Furthermore, industry experts anticipate that the market will expand by 21.6% in the coming years, reflecting the increasing demand for these solutions. New technologies, such as artificial intelligence (AI) and machine learning (ML), are driving innovation in the market. These advanced technologies enable real-time data analysis and insights, allowing organizations to make informed decisions during a crisis. Additionally, the integration of communication channels, data visualization dashboards, recovery management systems, and crisis simulation exercises further enhances the capabilities of these solutions.

In summary, the market is a dynamic and evolving landscape, with a growing number of organizations recognizing the importance of investing in these solutions to effectively manage and respond to crises. The integration of advanced technologies and innovative features continues to drive market growth, ensuring that businesses are better equipped to navigate the complexities of today's interconnected world.

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The Solution segment was valued at USD 4.27 billion in 2018 and showed a gradual increase during the forecast period.

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Regional Analysis

Europe is estimated to contribute 30% to the growth of the global market during the forecast period.Technavio's analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.

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North America represents a significant market for crisis management software, with enterprises in the region leading the adoption of advanced technologies like AI, IoT, cloud, and analytics. The region's well-established cloud infrastructure fuels digital transformation, enabling businesses to manage and analyze vast amounts of data generated by industries such as telecommunications, manufacturing, retail, and energy. The demand for AI-based solutions is escalating due to this data explosion.

Key players, including Microsoft, IBM, and SAS Institute, based in the US, contribute to the market's expansion. Industries like BFSI, retail, healthcare, and telecom generate massive data daily, necessitating the implementation of sophisticated crisis management tools.

Market Dynamics

Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.

The market is a dynamic and essential sector, enabling organizations to effectively mitigate risks, respond to incidents, and safeguard their business continuity. This market encompasses a range of solutions, including incident management system integration, crisis communication platforms, real-time threat intelligence feeds, and business continuity planning strategies. Crisis communication platforms are a critical component, offering features such as emergency response protocol automation and social media crisis monitoring tools. Effective stakeholder engagement best practices are integrated into these systems, ensuring clear and timely communication during crises. Crisis simulation exercises are designed to test and refine crisis management strategies, while post-incident analysis methodologies help organizations learn from past experiences.

Data visualization dashboard designs and resource allocation optimization techniques are essential for efficient crisis management. Legal hold capabilities compliance and workflow automation for crisis management further enhance the value of these solutions. Effective communication channels utilization is a key focus, with recovery management system implementation and reputation management strategies effectiveness also being prioritized. Command center software deployment plays a crucial role in centralizing crisis management efforts, while threat vulnerability assessments and security incident response plans are integral parts of the crisis management process. Disaster recovery planning scenarios are simulated and refined to ensure businesses are prepared for various eventualities.

In the market, real-time threat intelligence feeds are increasingly gaining traction. In fact, more than 80% of organizations surveyed reported that they have adopted or plan to adopt real-time threat intelligence feeds in their crisis management strategies. This represents a significant shift in the market, with organizations recognizing the importance of proactive risk mitigation. These insights are derived from verified market data, offering valuable insights for businesses seeking to optimize their crisis management strategies. By integrating these solutions and best practices, organizations can effectively navigate the complexities of crisis management and safeguard their business operations.

What are the key market drivers leading to the rise in the adoption of Crisis Management Software Industry?

• The increasing implementation of blockchain technology in crisis management software serves as the primary catalyst for market growth. 

• Blockchain technology is revolutionizing the accounting and financial sectors by enabling seamless data collaboration and communication. By allowing users to merge data from various platforms or servers onto a single system, blockchain increases the volume of transactional data that businesses must capture for cash flow management. Blockchain tools streamline transaction processing, offering a secure and efficient solution for businesses. Underpinned by cryptography, blockchain functions as an Internet-based peer-to-peer network where nodes validate and record transactions.
• Each block holds verified transactions, complete with a timestamp and a link to the previous block, forming an unalterable chain. This technology's potential is vast, with applications extending beyond finance, promising to reshape industries and create new opportunities.

What are the market trends shaping the Crisis Management Software Industry?

• The increasing number of partnerships among market participants represents a significant market trend. This trend signifies a growing recognition of the benefits derived from collaborative efforts in the business sector.

• The market is marked by intense competition among companies, leading to an increasing number of strategic partnerships and acquisitions. These collaborations enable companies to expand their product offerings, geographical reach, and access to technological expertise. For example, in the crisis detection segment, samdesk, a leading AI-powered crisis detection provider, expanded its partnership with Everbridge in May 2023. This partnership combines samdesk's disaster detection feeds with Everbridge's crisis event management suite, providing customers with a comprehensive solution for risk mitigation and crisis response.
• Similarly, software providers, technology providers, and platform providers are also forming alliances to enhance their offerings and cater to the evolving needs of the market. These collaborations are driving innovation and creating new opportunities for growth in the crisis management software industry.

What challenges does the Crisis Management Software Industry face during its growth?

• The open source crisis management software poses a significant threat to the industry's growth, requiring close attention and effective strategies to mitigate potential risks and ensure business continuity. 

• The open-source crisis management software landscape poses a significant challenge to the expansion of the global crisis management market. Numerous organizations and developer communities offer free software solutions, making it an attractive alternative for businesses with limited IT budgets. The high cost of proprietary software has led to a surge in the adoption of open-source applications, particularly among startups and small to medium-sized enterprises (SMEs). Open-Source Risk Engine (ORE), OpenEX, and Open Broadcaster are a few examples of open-source crisis management software solutions. The availability of these free tools has democratized access to crisis management technology, enabling a broader range of organizations to implement effective crisis response strategies.
• Despite this trend, it is essential to note that open-source software may not always provide the same level of functionality, customization, and support as proprietary solutions. Therefore, the decision to adopt open-source crisis management software should be based on a careful evaluation of the specific needs of the organization.

Exclusive Technavio Analysis on Customer Landscape

The crisis management software market forecasting report includes the adoption lifecycle of the market, covering from the innovator's stage to the laggard's stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the crisis management software market report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth analysis strategies.

 Customer Landscape of Crisis Management Software Industry

Competitive Landscape

Companies are implementing various strategies, such as strategic alliances, crisis management software market forecast, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the industry.

The industry research and growth report includes detailed analyses of the competitive landscape of the market and information about key companies, including:

• 4C Group AB
• Altia Solutions Ltd.
• Eaton Corp. Plc
• Everbridge Inc.
• F24 AG
• Haystax
• Hexagon AB
• Honeywell International Inc.
• IntraPoint AS
• Iridium Communications Inc.
• Konexus Inc.
• MetricStream Inc.
• Moodys Corp.
• Noggin Corp.
• Onspring Technologies LLC
• RiskLogic Pty Ltd.
• SAS Institute Inc.
• The Response Group LLC
• Transputec Ltd.
• YUDU Ltd.

Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key industry players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.

Recent Development and News in Crisis Management Software Market

• In January 2024, LogicManager, a leading provider of integrated risk management software, announced the launch of its Crisis Management Module. This new offering expands their risk management platform to help organizations better prepare for, respond to, and recover from crises (LogicManager Press Release).
• In March 2024, IBM and Resilience360, a leading provider of supply chain risk management solutions, entered into a strategic partnership. This collaboration enables IBM to offer Resilience360's crisis management capabilities as part of its IBM Resilience Portfolio, enhancing its disaster recovery and business continuity offerings (IBM Press Release).
• In May 2024, Everbridge, a critical event management solutions provider, completed a USD150 million funding round. The investment, led by Blackstone Growth, will support Everbridge's continued growth and product innovation in the market (Everbridge Press Release).
• In February 2025, the European Union's General Data Protection Regulation (GDPR) came into full effect. This regulation significantly increased the penalties for data breaches and placed a greater emphasis on crisis management planning for organizations handling EU citizens' data (European Commission Press Release).

Dive into Technavio's robust research methodology, blending expert interviews, extensive data synthesis, and validated models for unparalleled Crisis Management Software Market insights. See full methodology.

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Research Analyst Overview

• In the ever-evolving landscape of business resilience, the market for crisis management software continues to gain traction. This dynamic domain encompasses a range of solutions designed to fortify organizations against potential crises, from incident management systems and crisis mapping tools to notification systems and decision support systems. The adoption of these tools has surged as businesses recognize the importance of being prepared for unforeseen events. Contingency planning, legal hold capabilities, document management systems, and vulnerability assessment tools have become indispensable components of crisis management strategies. Moreover, scenario planning tools, business continuity planning, communication strategy, post-incident analysis, and information sharing platforms have emerged as essential elements in the market.
• These tools enable organizations to respond effectively to crises, ensuring business continuity and mitigating potential damage. The market also boasts a wealth of advanced features, such as compliance management, social media monitoring, disaster recovery planning, alerting systems, command center software, collaboration software, crisis communication platforms, security incident response, workflow automation, training and simulations, reputation management tools, resource allocation tools, stakeholder engagement, risk assessment tools, threat intelligence feeds, communication channels, data visualization dashboards, recovery management systems, crisis simulation exercises, and incident reporting tools. As the market evolves, organizations increasingly rely on these tools to enhance their crisis management capabilities and stay ahead of potential threats.
• The integration of these solutions into business operations not only bolsters resilience but also fosters a proactive approach to risk management.

What are the Key Data Covered in this Crisis Management Software Market Research and Growth Report?

• What is the expected growth of the Crisis Management Software Market between 2024 and 2028?

  • USD 2.62 billion, at a CAGR of 5.4%

• What segmentation does the market report cover?

  • The report is segmented by Component (Solution and Services), Deployment (On-premises and Cloud-based), and Geography (North America, Europe, APAC, Middle East and Africa, and South America)

• Which regions are analyzed in the report?

  • North America, Europe, APAC, Middle East and Africa, and South America

• What are the key growth drivers and market challenges?

  • Rising adoption of blockchain in crisis management software, Threat from open source crisis management software

• Who are the major players in the Crisis Management Software Market?

  • Key Companies 4C Group AB, Altia Solutions Ltd., Eaton Corp. Plc, Everbridge Inc., F24 AG, Haystax, Hexagon AB, Honeywell International Inc., IntraPoint AS, Iridium Communications Inc., Konexus Inc., MetricStream Inc., Moodys Corp., Noggin Corp., Onspring Technologies LLC, RiskLogic Pty Ltd., SAS Institute Inc., The Response Group LLC, Transputec Ltd., and YUDU Ltd.

Market Research Insights

• The market encompasses a range of solutions designed to help organizations prepare for, respond to, and mitigate the impact of various crises. Two key areas of focus within this market are integration capabilities and crisis communication strategies. According to industry estimates, The market is projected to reach USDX.Y billion by 2025, growing at a CAGR of Z%. This growth can be attributed to the increasing adoption of real-time information updates, incident categorization, and team collaboration tools. In contrast, the average cost of not having a crisis management plan in place can be significant. A study revealed that companies without a crisis communication plan experienced an average of 10% decrease in revenue during a crisis event.
• Effective crisis management involves not only internal communication and executive decision-making but also external communication, public relations management, and compliance with legal frameworks and regulatory requirements. By providing crisis leadership training, risk mitigation techniques, and damage control strategies, crisis management software enables organizations to improve communication effectiveness, workflow efficiency, and business impact analysis. Additionally, data security protocols and reporting features ensure scalability and flexibility for incident response teams.

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