Healthcare BPO Market by Service and Geography - Forecast and Analysis 2021-2025

  • Published: Oct 2021
  • Pages: 120
  • SKU: IRTNTR71350
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The healthcare BPO market share should rise by USD 7.43 billion from 2021 to 2025 at a CAGR of 6.32%.

This healthcare BPO market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers market segmentation by service (healthcare finance and accounting, healthcare customer relationship management, and healthcare human resources) and geography (North America, Europe, APAC, MEA, and South America). The healthcare BPO market report also offers information on several market vendors, including Accenture Plc, Cognizant Technology Solutions Corp., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., IQVIA Holdings Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd. among others.

What will the Healthcare BPO Market Size be in 2021?

To Unlock the Healthcare BPO Market Size for 2021 and Other Important Statistics, Download the Free Report Sample!

Healthcare BPO Market: Key Drivers and Trends

The focus on reducing operational costs is notably driving the healthcare business process outsourcing market growth, although factors such as language barriers and goodwill risks may impede market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the healthcare BPO industry. The holistic analysis of the drivers will help in predicting end goals and refining marketing strategies to gain a competitive edge.

This healthcare BPO market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2021-2025.

Who are the Major Healthcare BPO Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Accenture Plc
  • Cognizant Technology Solutions Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • IQVIA Holdings Inc.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.

 

The vendor landscape of the healthcare BPO market entails successful business strategies deployed by the vendors. The healthcare business process outsourcing market is fragmented and the vendors are deploying various organic and inorganic growth strategies to compete in the market. 

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Download a free sample of the healthcare BPO market forecast report for insights on complete key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies. 

Which are the Key Regions for Healthcare BPO Market?

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41% of the market’s growth will originate from North America during the forecast period. The US is a key market for healthcare BPO in North America. 

The report offers an up-to-date analysis of the geographical composition of the market. North America has been recording a significant growth rate and is expected to offer several growth opportunities to market vendors during the forecast period. The surging number of BPOs will facilitate the healthcare BPO market growth in North America over the forecast period. The report offers an up-to-date analysis of the geographical composition of the market, competitive intelligence, and regional opportunities in store for vendors.

What are the Revenue-generating Service Segments in the Healthcare BPO Market?

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The healthcare BPO market share growth by the healthcare finance and accounting segment has been significant. This report provides insights on the impact of the unprecedented outbreak of COVID-19 on market segments. Through these insights, you can safely deduce transformation patterns in consumer behavior, which is crucial to gauge segment-wise revenue growth during 2021-2025 and embrace technologies to improve business efficiency.

This report provides an accurate prediction of the contribution of all the segments to the growth of the healthcare business process outsourcing market size. Furthermore, our analysts have indicated actionable market insights on post COVID-19 impact on each segment, which is crucial to predict change in consumer demand.

Healthcare BPO Market Scope

Report Coverage

Details

Page number

120

Base year

2020

Forecast period

2021-2025

Growth momentum & CAGR

Accelerate at a CAGR of 6.32%

Market growth 2021-2025

$ 7.43 billion

Market structure

Fragmented

YoY growth (%)

5.89

Regional analysis

North America, Europe, APAC, MEA, and South America

Performing market contribution

North America at 41%

Key consumer countries

US, UK, Germany, China, and Japan

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Companies profiled

Accenture Plc, Cognizant Technology Solutions Corp., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., IQVIA Holdings Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd.

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

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What are the Key Factors Covered in this Healthcare BPO Market Report?

  • CAGR of the market during the forecast period 2021-2025
  • Detailed information on factors that will drive healthcare BPO market growth during the next five years
  • Precise estimation of the healthcare BPO market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the healthcare business process outsourcing market across North America, Europe, APAC, MEA, and South America 
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of healthcare business process outsourcing market vendors

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Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Five forces analysis
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Service

  • Market segments
  • Comparison by Service
  • Healthcare finance and accounting - Market size and forecast 2020-2025
  • Healthcare customer relationship management - Market size and forecast 2020-2025
  • Healthcare human resources - Market size and forecast 2020-2025
  • Market opportunity by Service

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Cognizant Technology Solutions Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • IQVIA Holdings Inc.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
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TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
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TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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The healthcare business process outsourcing market growth will increase by $7430.78 million during 2020-2025.
The healthcare business process outsourcing market is expected to grow at a CAGR of 6.32% during 2020-2025.
Technavio has segmented the healthcare business process outsourcing market by service (Healthcare finance and accounting, Healthcare customer relationship management, and Healthcare human resources) and geographic (North America, Europe, APAC, MEA, and South America).
Accenture Plc, Cognizant Technology Solutions Corp., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., IQVIA Holdings Inc., Tata Consultancy Services Ltd., Wipro Ltd., WNS Holdings Ltd. are a few of the key vendors in the healthcare business process outsourcing market.
North America will register the highest growth rate of 40.76% among the other regions. Therefore, the healthcare business process outsourcing market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
The key factors driving the healthcare business process outsourcing market growth are:
  • Focus on reducing operational costs
The healthcare business process outsourcing market vendors should focus on grabbing business opportunities from the healthcare finance and accounting segment as it accounted for the largest market share in the base year.
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