Voip Services Market Size 2024-2028
The voip services market size is forecast to increase by USD 21.59 billion at a CAGR of 10.9% between 2023 and 2028.
What will be the Size of the Voip Services Market During the Forecast Period?
How is this Voip Services Industry segmented and which is the largest segment?
The voip services industry research report provides comprehensive data (region-wise segment analysis), with forecasts and estimates in "USD million" for the period 2024-2028, as well as historical data from 2018-2022 for the following segments.
- Type
- Domestic
- International
- End-user
- Corporate
- Individual
- Geography
- North America
- Canada
- US
- APAC
- China
- India
- Japan
- Europe
- Germany
- UK
- France
- Middle East and Africa
- South America
- Brazil
- North America
By Type Insights
- The domestic segment is estimated to witness significant growth during the forecast period.
VoIP services, or Voice over Internet Protocol, enable high-definition voice calls and advanced conferencing capabilities through internet connectivity. These cloud-based technologies offer flexible and economical communication solutions for various sectors, including IT and telecom, media and entertainment, retail and e-commerce, healthcare, and education. Domestic VoIP services allow for cost-effective and efficient voice communication within a country, appealing to small businesses and individuals. Notable providers, such as RingCentral Inc., offer comprehensive domestic VoIP services with essential features at competitive prices. RingCentral's Core plan, priced at USD20 per user per month, includes unlimited domestic calling and is suitable for small businesses requiring essential communication tools without advanced system complexities.
Other sectors, such as remote working and customer engagement, also benefit from VoIP services, which offer integration with CRM systems, security, and interoperability. The market for VoIP services continues to grow, driven by smartphone adoption, high-speed internet, and digital transformation.
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The Domestic segment was valued at USD 10.32 billion in 2018 and showed a gradual increase during the forecast period.
Regional Analysis
- North America is estimated to contribute 36% to the growth of the global market during the forecast period.
Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
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The market in North America is witnessing significant growth due to increasing internet penetration and the widespread adoption of mobile broadband. With over 90% of Americans having access to high-speed internet as of 2023, according to the Federal Communications Commission (FCC), VoIP communication is becoming a reliable and uninterrupted form of communication. Additionally, the shift towards remote work, with around 12% of US workers currently working remotely and projections suggesting this number will reach 22% by 2025, is driving demand for cost-effective and flexible communication solutions. VoIP services offer advanced features such as high-definition voice calls, video conferencing, instant messaging, and file sharing, making them essential tools for businesses and individuals alike in various sectors including IT and telecom, media and entertainment, retail and e-commerce, and healthcare.
Cloud-based technologies, mobile VoIP applications, and over-the-top (OTT) communication apps are also gaining popularity, enhancing the overall user experience.
Market Dynamics
Our researchers analyzed the data with 2023 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
What are the key market drivers leading to the rise In the adoption of Voip Services Industry?
Cost efficiency associated with VoIP services is the key driver of the market.
What are the market trends shaping the Voip Services Industry?
Integration of AI in VoIP services is the upcoming market trend.
What challenges does the Voip Services Industry face during its growth?
Regulatory compliance concerns related to VoIP services is a key challenge affecting the industry growth.
Exclusive Customer Landscape
The voip services market forecasting report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the voip services market report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their market growth analysis strategies.
Customer Landscape
Key Companies & Market Insights
Companies are implementing various strategies, such as strategic alliances, voip services market forecast, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence In the industry.
8x8 Inc. - The 8x8 X Series VoIP service provides businesses with a feature-rich communication solution. This comprehensive offering encompasses HD voice calling, video conferencing, team messaging, and cloud PBX capabilities. By integrating these functionalities, businesses can streamline their communications and enhance productivity. The VoIP service caters to diverse organizational needs, enabling seamless collaboration and efficient workflows.
The industry research and growth report includes detailed analyses of the competitive landscape of the market and information about key companies, including:
- 8x8 Inc.
- Aircall.io Inc.
- AT and T Inc.
- Broadvoice Inc.
- Cisco Systems Inc.
- Comcast Corp.
- Dialpad Inc.
- Frontier Communications Parent Inc.
- GoTo Technologies USA Inc.
- InPhonex
- Lumen Technologies Inc.
- Microsoft Corp.
- Mitel Networks Corp.
- Nextiva Inc.
- Ooma Inc.
- RingCentral Inc.
- Twilio Inc.
- Verizon Communications Inc.
- Viber Media sarl
- Vonage Holdings Corp.
- Zoom Video Communications Inc.
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key industry players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
Research Analyst Overview
The market encompasses a range of multimedia communication solutions that leverage internet networks to facilitate low-cost, high-quality communication. IP telephony, broadband telephony, and internet telephony are key components of this market, providing alternatives to traditional analog phone communication. The shift towards cloud-based infrastructures and virtual communication services has been a significant trend, enabling businesses and individuals to communicate more efficiently and effectively. VoIP services enable various forms of communication, including voice calls, video calls, messaging, and video conferences. These services are increasingly being adopted across industries such as IT and telecom, media and entertainment, retail and e-commerce, and healthcare.
The proliferation of web-based apps and the rise of smartphone adoption have further fueled the demand for VoIP services. The flexibility and economical nature of VoIP services have made them an attractive option for businesses undergoing digital transformation. Remote working and customer engagement have become essential components of modern business operations, and VoIP services provide the necessary communication solutions. Advanced conferencing features, CRM system integration, and security are key considerations for businesses adopting VoIP services. Network quality and infrastructure are critical factors In the adoption and success of VoIP services. High-definition voice calls and video conferencing require robust and reliable networks.
The integration of AI and artificial intelligence technologies, blockchain, and virtual private networks (VPNs) have enhanced the functionality and security of VoIP services. The market for VoIP services is dynamic, with ongoing developments in mobile technology, 5G networks, and cloud migration. The increasing penetration of high-speed internet and the shift towards a mobile-first market are also driving growth In the market. Over-the-top (OTT) communication apps and international VoIP calls are becoming increasingly popular, offering users greater flexibility and convenience. In conclusion, the market is a rapidly evolving landscape, offering businesses and individuals flexible, economical, and high-quality communication solutions.
The adoption of cloud-based technologies, advanced conferencing features, and security measures are key trends shaping the market. The market is expected to continue growing, driven by the increasing penetration of high-speed internet and the shift towards mobile-first communication.
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Market Scope |
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Report Coverage |
Details |
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Page number |
203 |
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Base year |
2023 |
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Historic period |
2018-2022 |
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Forecast period |
2024-2028 |
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Growth momentum & CAGR |
Accelerate at a CAGR of 10.9% |
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Market growth 2024-2028 |
USD 21587.4 million |
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Market structure |
Fragmented |
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YoY growth 2023-2024(%) |
10.6 |
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Key countries |
US, China, India, Germany, Japan, UK, Canada, France, Australia, and Brazil |
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Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
What are the Key Data Covered in this Voip Services Market Research and Growth Report?
- CAGR of the Voip Services industry during the forecast period
- Detailed information on factors that will drive the growth and forecasting between 2024 and 2028
- Precise estimation of the size of the market and its contribution of the industry in focus to the parent market
- Accurate predictions about upcoming growth and trends and changes in consumer behaviour
- Growth of the market across North America, APAC, Europe, Middle East and Africa, and South America
- Thorough analysis of the market’s competitive landscape and detailed information about companies
- Comprehensive analysis of factors that will challenge the voip services market growth of industry companies
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