Call Center AI Market by End-user and Geography - Forecast and Analysis 2021-2025

  • Published: Oct 2021
  • Pages: 120
  • SKU: IRTNTR71153
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The call center AI market share should rise by USD 1.90 billion from 2021 to 2025 at a CAGR of 22.40%.

This call center AI market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. Furthermore, this report extensively covers market segmentation by end-user (BFSI, retail and e-commerce, IT and telecom, media and entertainment, and others) and geography (North America, APAC, Europe, South America, and MEA). The call center AI market report also offers information on several market vendors, including Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc. among others.

What will the Call Center AI Market Size be in 2021?

To Unlock the Call Center AI Market Size for 2021 and Other Important Statistics, Download the Free Report Sample!

Call Center AI Market: Key Drivers and Trends

The rising demand for AI-based intelligent virtual assistant and chatbots is notably driving the call center AI market growth, although factors such as lack of information security and protection may impede market growth. Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the call center AI industry. The holistic analysis of the drivers will help in predicting end goals and refining marketing strategies to gain a competitive edge.

This call center AI market analysis report also provides detailed information on other upcoming trends and challenges that will have a far-reaching effect on the market growth. The actionable insights on the trends and challenges will help companies evaluate and develop growth strategies for 2021-2025.

Who are the Major Call Center AI Market Vendors?

The report analyzes the market’s competitive landscape and offers information on several market vendors, including:

 

  • Alphabet Inc.
  • Amazon Web Services Inc.
  • Artificial Solutions International AB
  • Avaya Holdings Corp.
  • Jio Haptik Technologies Ltd.
  • Microsoft Corp.
  • Nuance Communications Inc.
  • Oracle Corp.
  • SAP SE
  • Zendesk Inc.

 

The vendor landscape of the call center AI market entails successful business strategies deployed by the vendors. The call center AI market is fragmented and the vendors are deploying various organic and inorganic growth strategies to compete in the market. 

To make the most of the opportunities and recover from post COVID-19 impact, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Download a free sample of the call center AI market forecast report for insights on complete key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies. 

Which are the Key Regions for Call Center AI Market?

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37% of the market’s growth will originate from North America during the forecast period. The US is the key market for call center AI in North America. 

The report offers an up-to-date analysis of the geographical composition of the market. North America has been recording a significant growth rate and is expected to offer several growth opportunities to market vendors during the forecast period. The presence of a large number of call centers will facilitate the call center AI market growth in North America over the forecast period. The report offers an up-to-date analysis of the geographical composition of the market, competitive intelligence, and regional opportunities in store for vendors.

What are the Revenue-generating End-user Segments in the Call Center AI Market?

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The call center AI market share growth by the BFSI segment has been significant. This report provides insights on the impact of the unprecedented outbreak of COVID-19 on market segments. Through these insights, you can safely deduce transformation patterns in consumer behavior, which is crucial to gauge segment-wise revenue growth during 2021-2025 and embrace technologies to improve business efficiency.

This report provides an accurate prediction of the contribution of all the segments to the growth of the call center AI market size. Furthermore, our analysts have indicated actionable market insights on post COVID-19 impact on each segment, which is crucial to predict change in consumer demand.

Call Center AI Market Scope

Report Coverage

Details

Page number

120

Base year

2020

Forecast period

2021-2025

Growth momentum & CAGR

Accelerate at a CAGR of 22.40%

Market growth 2021-2025

$ 1.90 billion

Market structure

Fragmented

YoY growth (%)

16.74

Regional analysis

North America, APAC, Europe, South America, and MEA

Performing market contribution

North America at 37%

Key consumer countries

US, China, UK, Germany, and Japan

Competitive landscape

Leading companies, Competitive strategies, Consumer engagement scope

Companies profiled

Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, and Zendesk Inc.

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, Market condition analysis for the forecast period

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

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What are the Key Factors Covered in this Call Center AI Market Report?

  • CAGR of the market during the forecast period 2021-2025
  • Detailed information on factors that will drive call center AI market growth during the next five years
  • Precise estimation of the call center AI market size and its contribution to the parent market
  • Accurate predictions on upcoming trends and changes in consumer behavior
  • The growth of the call center AI market across North America, APAC, Europe, South America, and MEA 
  • A thorough analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of call center AI market vendors

We can help! Our analysts can customize this report to meet your requirements. Get in touch

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Research Framework

Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.

TechnavioINFORMATION SOURCES

Primary sources

  • Manufacturers and suppliers
  • Channel partners
  • Industry experts
  • Strategic decision makers

Secondary sources

  • Industry journals and periodicals
  • Government data
  • Financial reports of key industry players
  • Historical data
  • Press releases
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TechnavioDATA ANALYSIS

Data Synthesis

  • Collation of data
  • Estimation of key figures
  • Analysis of derived insights

Data Validation

  • Triangulation with data models
  • Reference against proprietary databases
  • Corroboration with industry experts
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TechnavioREPORT WRITING

Qualitative

  • Market drivers
  • Market challenges
  • Market trends
  • Five forces analysis

Quantitative

  • Market size and forecast
  • Market segmentation
  • Geographical insights
  • Competitive landscape
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The call center ai market growth will increase by $1906.77 million during 2020-2025.
The call center ai market is expected to grow at a CAGR of 22.4% during 2020-2025.
Technavio has segmented the call center ai market by geographic (North America, APAC, Europe, South America, and MEA).
Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE, Zendesk Inc. are a few of the key vendors in the call center ai market.
North America will register the highest growth rate of 37.18% among the other regions. Therefore, the call center ai market in North America is expected to garner significant business opportunities for the vendors during the forecast period.
The key factors driving the call center ai market growth are:
  • Rising demand in AI-based intelligent virtual assistant and chatbots
The call center ai market vendors should focus on grabbing business opportunities from the segment as it accounted for the largest market share in the base year.
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