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The Information and Communications Technology (ICT) Services in Education Market size is forecast to increase by USD 89.72 billion, at a CAGR of 9.42% between 2023 and 2028. The burgeoning emphasis on cloud computing, coupled with rising investments in developing information and communications technology (ICT) infrastructure, is driving a surge in demand for ICT outsourcing services. As businesses increasingly migrate to cloud-based solutions to enhance flexibility and scalability, there is a parallel need to bolster ICT infrastructure to support these advancements. This entails substantial investments in upgrading networks, data centers, and related technologies to accommodate the evolving demands of cloud computing. Concurrently, the growing reliance on ICT outsourcing services stems from organizations seeking specialized expertise and cost efficiencies in managing their IT functions. By outsourcing tasks such as software development, maintenance, and support, businesses can leverage external resources to streamline operations and drive innovation. This trend underscores the critical role of ICT outsourcing in enabling organizations to stay competitive in a rapidly evolving digital landscape. Consequently, the confluence of these factors is reshaping the ICT industry, with opportunities for service providers to capitalize on the growing demand for cloud-centric solutions and outsourcing services.
Companies are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Adobe Inc: The company offers information and communications technology such as Adobe Creative Cloud to help students develop skills needed in K-12, higher education, and the modern workforce.
The market report also includes detailed analyses of the competitive landscape of the market and information about 21 market companies, including:
Qualitative and quantitative analysis of companies has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market research and growth and players. Data is qualitatively analyzed to categorize companies as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize companies as dominant, leading, strong, tentative, and weak.
North America is estimated to contribute 36% during the forecast period.
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Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period. The significant rise in investments in the development of information and communications technology infrastructure across educational institutions, particularly in the PreK-12 segment, is one of the major factors fuelling the growth of the market in the region. In addition, in North America, the US is one of the major contributors to the growth of the market. Moreover, the rising adoption of cloud-hosted information and communications technology services in schools and higher education institutions in the US is a major factor that contributes to the growth of the market. Furthermore, the significant increase in the number of outsourcing services is another major factor that drives the growth of the market. Hence, such factors are driving the market growth in North America during the forecast period.
The pre K-12 segment is estimated to witness significant growth during the forecast period. Several schools operating across regions utilize a diverse set of information and communications technology tools to communicate, create, distribute, store, and manage information. Furthermore, the advent of modern and sophisticated technologies such as adaptive learning and learning analytics, as well as various support solutions, including learning management systems (LMS) and content management systems (CMS), have prompted schools to adopt and outsource cloud computing technologies.
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The pre K-12 segment was the largest segment and was valued at USD 64.13 billion in 2018. Moreover, the increased adoption of cloud computing technologies, including software as a Service (SaaS), is one of the major factors contributing to the growth of the market. Therefore, many companies offer cloud-based solutions to schools. In addition, the use of information and communication technology services adds value to teaching and learning. Furthermore, it enables students to learn in a technologically enhanced environment, which is more stimulating than traditional education. Hence, such factors are fuelling the growth of this segment which in turn drives the market growth during the forecast period.
In the realm of Information and Communications Technology Services in Education, e-learning and online education platforms revolutionize traditional teaching methods, fostering distance learning and mobile learning through educational technology. Digital classrooms equipped with interactive whiteboards and educational apps enhance engagement, while EdTech, employing gamification and augmented reality, personalizes learning experiences. Virtual reality and artificial intelligence drive innovation, supported by big data analytics and the Internet of Things for data-driven insights and personalized learning paths. Data privacy remains paramount in online assessment, video conferencing, and webinars, facilitated by secure collaborative tools for seamless knowledge exchange and skill development. Our researchers analyzed the data with 2023 as the base year, along with the market trends and analysis, drivers, and challenges. A holistic information with market growth analysis and report of drivers will help companies refine their marketing strategies to gain a competitive advantage.
One of the key factors driving market growth is the rising investments in developing information and communications technology infrastructure. Governments of developed and developing countries have tremendously increased their information and communications technology spending across schools and universities due to the rise in technological advances across the education sector and the growing competition among students. In addition, the rising number of government initiatives and various schemes contribute to the growth of the market.
For example, the Rashtriya Madhyamik Shiksha Abhiyan (RMSA) scheme offered by the Ministry of Human Resource Development (MHRD), India, was launched in 2004 and revised in 2010. In addition, it deals with the establishment of smart schools and focuses on providing the opportunity to secondary stage students to mainly build their capacity on information and communications technology skills. Hence, such factors are positively impacting the ICT services in education market. Therefore, it is expected to drive the market growth during the forecast period.
A key factor shaping market growth is the increasing adoption of DevOps in education market. DevOps comprises the generation of small, agile teams and the creation of a new collaborative culture that enables process collaboration, transparency, and accountability. In addition, there has been a significant rise in the number of institutions outsourcing their information and communications technology services to information and communications technology vendors because of the increase in /the information and communications technology skill gap in the educational sector. Therefore, there is an increased demand for DevOps in the outsourced service sector.
Moreover, the adoption of DevOps makes change management automated and increases the power delegated to development teams, thereby enabling process improvements as any impending risks related to change management can be corrected and reversed quickly. In addition, DevOps requires a robust infrastructure that is complemented by an involved, adaptable, and skilled workforce to function and is expensive. Furthermore, the growing awareness and the expected increase in the adoption of DevOps will likely have a positive impact on the growth of the market. Therefore, it is expected to drive the market growth during the forecast period.
The lack of skilled IT professionals in educational institutes is one of the key challenges hindering the market growth. Factors such as the lack of digital literacy and inappropriate risk assessments impede the growth of the market. In addition, the lack in the number of skilled cybersecurity professionals hampers the growth of the market.
Moreover, the shortage of skilled IT professionals increases the workload on the existing cybersecurity staff. In addition, this challenge is more prominent in rural areas that comprise tier 2 and tier 3 schools. Furthermore, most educational institutes in these areas lack computer-literate teachers and information and communications technology experts who support and manage Internet connectivity. Hence, such factors are negatively impacting the ICT services in education market. Therefore, it is expected to hinder the market growth during the forecast period.
The market growth analysis report includes the adoption lifecycle of the market, from the innovator’s stage to the laggard’s stage. Market forecasting focuses on adoption rates in different regions based on market penetration. Furthermore, the market research and growth report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.
Market Customer Landscape
The market analysis and report provides comprehensive data (region wise segment analysis), with forecasts and estimates in "USD Billion" for the period 2024 to 2028, as well as historical data from 2018 to 2022 for the following segments
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In the dynamic landscape of the market, virtual learning environments and learning management systems empower institutions with versatile tools for digital classrooms and interactive whiteboards, facilitating blended learning experiences. Synchronous and asynchronous learning modes accommodate diverse student needs, supported by cloud storage for seamless access to digital curriculum and online resources. Security measures like remote proctoring and blockchain ensure integrity, while network security and digital citizenship promote safe online interactions. Mobile devices and BYOD policies enrich learning, alongside emerging technologies like robotics and 3D printing. ICT integration and teacher training foster student engagement and curriculum development, driving digital transformation in education.
Further, in the realm of the market, institutions leverage versatile tools like virtual learning environments and learning management systems to create engaging digital classrooms equipped with interactive whiteboards. Synchronous learning platforms facilitate real-time interaction, while blockchain ensures data security in educational transactions. Bring Your Own Device (BYOD) policies and initiatives integrate robotics, coding education, and 3D printing, enriching learning experiences. Emphasis on internet safety underscores collaboration through online collaboration platforms and digital assessment tools. Learning portals and online grading systems streamline educational processes, supported by ICT support services and innovative learning technologies, driving the evolution of educational practices.
Market Scope |
|
Report Coverage |
Details |
Page number |
175 |
Base year |
2023 |
Historic period |
2018-2022 |
Forecast period |
2024-2028 |
Growth momentum & CAGR |
Accelerate at a CAGR of 9.42% |
Market Growth 2024-2028 |
USD 89.72 billion |
Market structure |
Fragmented |
YoY growth 2023-2024(%) |
8.88 |
Regional analysis |
North America, Europe, APAC, Middle East and Africa, and South America |
Performing market contribution |
North America at 36% |
Key countries |
US, Canada, China, UK, and Germany |
Competitive landscape |
Leading Companies, Market Positioning of Companies, Competitive Strategies, and Industry Risks |
Key companies profiled |
AdEPT Technology Group plc, Adobe Inc., Apple Inc., Blackboard Inc., Cisco Systems Inc., D2L Corp., Dell Technologies Inc., Fujitsu Ltd., Gaia Technologies Plc, Hewlett Packard Enterprise Co., Infosys Ltd., International Business Machines Corp., Larsen and Toubro Ltd., Lenovo Group Ltd., Microsoft Corp., Oracle Corp., Promethean World Ltd., Tata Consultancy Services Ltd., Zunesis Inc., Bell Techlogix Inc., and Joskos Solutions Ltd. |
Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period. |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Component
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
13 Appendix
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