ITSM Market by Application, Deployment and Geography - Forecast and Analysis 2023-2027
- Published: Nov 2022
- Pages: 174
- SKU: IRTNTR40526
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The ITSM market is estimated to grow at a CAGR of 14.43% between 2022 and 2027. The size of the market is forecast to increase by USD 10231.88 million. The growth of the market depends on several factors, including effective enterprise IT service incident and problem management, enhanced customer and user experience by minimizing the impact of service disruptions, and effective organizational change management.
This report extensively covers market segmentation by application (CM, ITAM and ITSD, A and PM, NM, and others), deployment (cloud and on-premises), and geography (North America, Europe, APAC, South America, and Middle East and Africa). It also includes an in-depth analysis of drivers, trends, and challenges. Furthermore, the report includes historic market data from 2017 to 2021.
What will the Size of the ITSM Market be During the Forecast Period?
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Parent Market Analysis
The reports categorize the global IT Service Management (ITSM) market as a part of the global IT consulting and other services market. The super parent global IT services market cover companies offering IT consulting and system integration services, application services, electronic data processing services, business process outsourcing services, infrastructure services, and Internet services. The parent global IT consulting and other services market covers companies that provide information technology consulting and information management services. Our research report has extensively covered external factors influencing the parent market growth during the forecast period.
ITSM Market: Key Drivers, Trends, Challenges, and Customer Landscape
The need for effective enterprise IT service incident and problem management is notably driving the market growth, although factors such as limited accessibility of quality data may impede the market growth. Our researchers analyzed the data with 2022 as the base year, along with the key drivers, trends, and challenges. A holistic analysis of drivers will help companies refine their marketing strategies to gain a competitive advantage.
Key ITSM Market Driver
The need for effective enterprise IT service incident and problem management is notably driving market growth. ITSM solutions enable effective IT incident and problem management across a wide range of enterprises and verticals. ITSM solutions streamline the service restoration process after incidents that cause service disruption. They provide IT service delivery managers and other users with omnichannel transparency and support related to efficient incident identification, capturing, and prioritization depending on organizational goals and objectives.
For instance, In May 2021, Hewlett Packard Enterprise Co. announced that Carestream Health, a leading global provider of medical imaging systems, had selected HPE to power a transformative new healthcare initiative based on artificial intelligence-as-a-service (AIaaS). The new infrastructure enhances X-ray solutions and workflows for medical professionals and patients, facilitating the next generation of AI-enabled imaging devices for medical diagnosis.
Hence, ITSM solutions provide IT service delivery managers with transparency about the occurrence of IT service incidents across the enterprise, which results in the efficient resolution of incidents and leads to buyer satisfaction. ITSM solutions enable enterprises to become more efficient and productive by providing a unified platform to manage and monitor the performance and availability of IT processes and services to optimize business performance and streamline processes.
Key ITSM Market Trend
Digital business transformation is the key trend driving the ITSM market growth. Digital transformation is expected to revamp and improve the design, delivery, and management of IT and business services using ITSM principles, methodologies, and technologies. ITSM solutions are expected to find increasing acceptance to accelerate business transformation. ITSM solutions effectively deliver value-added services (VAS) to the customers of businesses, which creates customer-centricity.
For instance, in July 2021, Fujitsu Ltd. and Inria, the French national research institute for digital science and technology, announced the development of an AI technology that can identify factors contributing to anomalies in time series data, which will be helpful for the data collected in different fields, including healthcare, social infrastructure, and manufacturing. Hence, the ongoing transformation of enterprises is estimated to increase the use of ITSM solutions across several industries and verticals during the forecast period.
Key ITSM Market Challenge
Limited accessibility of quality data is the major challenge impeding the ITSM market growth. The deployment of ITSM solutions is affected by the lack of access to quality data. For instance, ITSM solutions require accurate data to address queries. Hence, the quality of data impacts the quality of output in the case of queries. Relevant data-supporting ITSM solutions are often distributed across databases, repositories, systems, and processes across enterprises. They may also be distributed across silos. Hence, they are not readily accessible for ITSM solutions to leverage to improve business productivity. The inherent inconsistencies in large volumes of data across these silos are a major issue for the deployment of ITSM solutions.
Furthermore, as data is mostly never uniform across enterprises, additional expenses are incurred on data cleaning and transformation for efficient use by ITSM solutions. ITSM solutions rely on high-quality and clean data to provide a singular view of the entire enterprise. Hence, periodical data reconciliation and cleaning are required to reduce data accessibility-related errors. Therefore, the accessibility of quality data is a major challenge for the growth of the market.
Key ITSM Market Customer Landscape
The report includes the adoption lifecycle of the market, covering from the innovator’s stage to the laggard’s stage. It focuses on adoption rates in different regions based on penetration. Furthermore, the report also includes key purchase criteria and drivers of price sensitivity to help companies evaluate and develop their growth strategies.
Global ITSM Market Customer Landscape
Who are the Major ITSM Market Vendors?
Vendors are implementing various strategies, such as strategic alliances, partnerships, mergers and acquisitions, geographical expansion, and product/service launches, to enhance their presence in the market.
Fujitsu Ltd. - The company offers ITSM solutions, namely SolarWinds Service Desk under its technology solutions segment as its key offering. Through this segment, the company also delivers products, software, and services to customers in an optimal, integrated package of comprehensive services. Additionally, the company offers cutting-edge technology products, such as LSI devices used in digital home appliances, automobiles, mobile phones, and servers, as well as electronic components.
The report also includes detailed analyses of the competitive landscape of the market and information about 15 market vendors, including:
- Datto Holdings Corp.
- EasyVista SA
- Hewlett Packard Enterprise Co.
- Hornbill Corporate Ltd.
- IFS World Operations AB
- International Business Machines Corp.
- Ivanti Software Inc.
- Micro Focus International Plc
- Microsoft Corp.
- Oracle Corp.
- SAP SE
- ServiceNow Inc.
- SolarWinds Corp.
- Tata Consultancy Services Ltd.
- LogMeln Inc
A qualitative and quantitative analysis of vendors has been conducted to help clients understand the wider business environment as well as the strengths and weaknesses of key market players. Data is qualitatively analyzed to categorize vendors as pure play, category-focused, industry-focused, and diversified; it is quantitatively analyzed to categorize vendors as dominant, leading, strong, tentative, and weak.
What is the Fastest-Growing Segment in the ITSM Market?
The market share growth by the CM (Configuration Management) segment will be significant during the forecast period. Configuration management defines the entire business infrastructure. Hence, it is an important part of ITSM as it forms the base architecture of the entire IT setup of enterprises and it holds all the vital data related to the IT services of enterprises. Configuration management creates a reliable repository of accurate data on all enterprise IT components to improve IT efficiency.
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The CM (Configuration Management) segment showed a gradual increase in market share with USD 2,217.41 million in 2017 and continued to grow by 2021. The increasing need to capture data and dependency information precisely and accurately to establish configuration baselines and standards to track changes and detect variations from the standard configuration drive the growth of the segment. Unauthorized variations can be readily eliminated by reconciling with the baselines using ITSM. Hence, configuration management is essential to ensure adherence to best practices in enterprise change management and gain a competitive advantage by optimizing processes and maximizing the ROI.
Which are the Key Regions for the ITSM Market?
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North America is projected to contribute 43% by 2027. Technavio’s analysts have elaborately explained the regional trends and drivers that shape the market during the forecast period.
The growth of the ITSM market in North America will be driven by the increasing adoption of cloud-based ITSM solutions by government organizations and end-user industries. Some government organizations in the region have different departments that use a diverse set of processes, standards, and helpdesk tools. Hence, the chances of poor workflows are high. Therefore, government organizations are adopting common workflow tools to ensure a consistent process and orchestrate facility management across all departments. The increasing demand for ITSM solutions from end-user industries, such as IT and telecom, and BFSI, is also encouraging vendors to venture into strategic alliances to expand their market reach and customer base. Vendors that offer ITSM solutions are making significant investments in joint ventures (JVs), mergers, and services to increase their market share in the region.
Segment Overview
The report forecasts market growth by revenue at global, regional & country levels and provides an analysis of the latest trends and growth opportunities from 2017 to 2027. The market has been segmented by application, deployment, and region.
- Application Outlook ( USD Million, 2017 - 2027)
- CM
- ITAM and ITSD
- A and PM
- NM
- Others
- Deployment Outlook ( USD Million, 2017 - 2027)
- Cloud
- On-premises
- Region Outlook ( USD Million, 2017 - 2027)
- North America
- The U.S.
- Canada
- Europe
- The U.K.
- Germany
- France
- Rest of Europe
- APAC
- China
- India
- South America
- Brazil
- Argentina
- Middle East & Africa
- Saudi Arabia
- South Africa
- Rest of the Middle East & Africa
- North America
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ITSM Market Scope |
|
|
Report Coverage |
Details |
|
Page number |
174 |
|
Base year |
2022 |
|
Historic period |
2017-2021 |
|
Forecast period |
2023-2027 |
|
Growth momentum & CAGR |
Accelerate at a CAGR of 14.43% |
|
Market growth 2023-2027 |
$10231.88 million |
|
Market structure |
Fragmented |
|
YoY growth (%) |
11.02 |
|
Regional analysis |
North America, Europe, APAC, South America, and the Middle East and Africa |
|
Performing market contribution |
North America at 43% |
|
Key countries |
US, China, India, UK, and Germany |
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Competitive landscape |
Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks |
|
Key companies profiled |
Alemba Ltd., Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Datto Holdings Corp., EasyVista SA, Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., IFS World Operations AB, International Business Machines Corp., Ivanti Software Inc., Micro Focus International Plc, Microsoft Corp., Oracle Corp., SAP SE, ServiceNow Inc., SolarWinds Corp., Tata Consultancy Services Ltd., Fujitsu Ltd., and LogMeln Inc |
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Market dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and market condition analysis for the forecast period. |
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Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
What are the Key Data Covered in this ITSM Market Report?
- CAGR of the market during the forecast period.
- Detailed information on factors that will drive the growth of the market between 2023 and 2027
- Precise estimation of the IT Service Management (ITSM) market and its contribution to the parent market.
- Accurate predictions about upcoming trends and changes in consumer behavior.
- Growth of the market industry across North America, Europe, APAC, South America, and the Middle East and Africa.
- A thorough analysis of the market’s competitive landscape and detailed information about vendors.
- Comprehensive analysis of factors that will challenge the growth of IT service management (ITSM) market vendors.
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1 Executive Summary
- 1.1 Market overview
- Exhibit 01: Executive Summary – Chart on Market Overview
- Exhibit 02: Executive Summary – Data Table on Market Overview
- Exhibit 03: Executive Summary – Chart on Global Market Characteristics
- Exhibit 04: Executive Summary – Chart on Market by Geography
- Exhibit 05: Executive Summary – Chart on Market Segmentation by Application
- Exhibit 06: Executive Summary – Chart on Market Segmentation by Deployment
- Exhibit 07: Executive Summary – Chart on Incremental Growth
- Exhibit 08: Executive Summary – Data Table on Incremental Growth
- Exhibit 09: Executive Summary – Chart on Vendor Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Exhibit 10: Parent market
- Exhibit 11: Market Characteristics
3 Market Sizing
- 3.1 Market definition
- Exhibit 12: Offerings of vendors included in the market definition
- 3.2 Market segment analysis
- Exhibit 13: Market segments
- 3.3 Market size 2022
- 3.4 Market outlook: Forecast for 2022-2027
- Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
- Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
- Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
- Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
- 4.1 Global ITSM market 2017 - 2021
- Exhibit 18: Historic Market Size – Data Table on Global ITSM market 2017 - 2021 ($ million)
- 4.2 Application Segment Analysis 2017 - 2021
- Exhibit 19: Historic Market Size – Application Segment 2017 - 2021 ($ million)
- 4.3 Deployment Segment Analysis 2017 - 2021
- Exhibit 20: Historic Market Size – Deployment Segment 2017 - 2021 ($ million)
- 4.4 Geography Segment Analysis 2017 - 2021
- Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ million)
- 4.5 Country Segment Analysis 2017 - 2021
- Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ million)
5 Five Forces Analysis
- 5.1 Five forces summary
- Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
- 5.2 Bargaining power of buyers
- Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
- 5.3 Bargaining power of suppliers
- Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
- 5.4 Threat of new entrants
- Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
- 5.5 Threat of substitutes
- Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
- 5.6 Threat of rivalry
- Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
- 5.7 Market condition
- Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
6 Market Segmentation by Application
- 6.1 Market segments
- Exhibit 30: Chart on Application - Market share 2022-2027 (%)
- Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
- 6.2 Comparison by Application
- Exhibit 32: Chart on Comparison by Application
- Exhibit 33: Data Table on Comparison by Application
- 6.3 CM - Market size and forecast 2022-2027
- Exhibit 34: Chart on CM - Market size and forecast 2022-2027 ($ million)
- Exhibit 35: Data Table on CM - Market size and forecast 2022-2027 ($ million)
- Exhibit 36: Chart on CM - Year-over-year growth 2022-2027 (%)
- Exhibit 37: Data Table on CM - Year-over-year growth 2022-2027 (%)
- 6.4 ITAM and ITSD - Market size and forecast 2022-2027
- Exhibit 38: Chart on ITAM and ITSD - Market size and forecast 2022-2027 ($ million)
- Exhibit 39: Data Table on ITAM and ITSD - Market size and forecast 2022-2027 ($ million)
- Exhibit 40: Chart on ITAM and ITSD - Year-over-year growth 2022-2027 (%)
- Exhibit 41: Data Table on ITAM and ITSD - Year-over-year growth 2022-2027 (%)
- 6.5 A and PM - Market size and forecast 2022-2027
- Exhibit 42: Chart on A and PM - Market size and forecast 2022-2027 ($ million)
- Exhibit 43: Data Table on A and PM - Market size and forecast 2022-2027 ($ million)
- Exhibit 44: Chart on A and PM - Year-over-year growth 2022-2027 (%)
- Exhibit 45: Data Table on A and PM - Year-over-year growth 2022-2027 (%)
- 6.6 NM - Market size and forecast 2022-2027
- Exhibit 46: Chart on NM - Market size and forecast 2022-2027 ($ million)
- Exhibit 47: Data Table on NM - Market size and forecast 2022-2027 ($ million)
- Exhibit 48: Chart on NM - Year-over-year growth 2022-2027 (%)
- Exhibit 49: Data Table on NM - Year-over-year growth 2022-2027 (%)
- 6.7 Others - Market size and forecast 2022-2027
- Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
- Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
- Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
- Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
- 6.8 Market opportunity by Application
- Exhibit 54: Market opportunity by Application ($ million)
7 Market Segmentation by Deployment
- 7.1 Market segments
- Exhibit 55: Chart on Deployment - Market share 2022-2027 (%)
- Exhibit 56: Data Table on Deployment - Market share 2022-2027 (%)
- 7.2 Comparison by Deployment
- Exhibit 57: Chart on Comparison by Deployment
- Exhibit 58: Data Table on Comparison by Deployment
- 7.3 Cloud - Market size and forecast 2022-2027
- Exhibit 59: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
- Exhibit 60: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
- Exhibit 61: Chart on Cloud - Year-over-year growth 2022-2027 (%)
- Exhibit 62: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
- 7.4 On-premises - Market size and forecast 2022-2027
- Exhibit 63: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
- Exhibit 64: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
- Exhibit 65: Chart on On-premises - Year-over-year growth 2022-2027 (%)
- Exhibit 66: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
- 7.5 Market opportunity by Deployment
- Exhibit 67: Market opportunity by Deployment ($ million)
8 Customer Landscape
- 8.1 Customer landscape overview
- Exhibit 68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
- 9.1 Geographic segmentation
- Exhibit 69: Chart on Market share by geography 2022-2027 (%)
- Exhibit 70: Data Table on Market share by geography 2022-2027 (%)
- 9.2 Geographic comparison
- Exhibit 71: Chart on Geographic comparison
- Exhibit 72: Data Table on Geographic comparison
- 9.3 North America - Market size and forecast 2022-2027
- Exhibit 73: Chart on North America - Market size and forecast 2022-2027 ($ million)
- Exhibit 74: Data Table on North America - Market size and forecast 2022-2027 ($ million)
- Exhibit 75: Chart on North America - Year-over-year growth 2022-2027 (%)
- Exhibit 76: Data Table on North America - Year-over-year growth 2022-2027 (%)
- 9.4 Europe - Market size and forecast 2022-2027
- Exhibit 77: Chart on Europe - Market size and forecast 2022-2027 ($ million)
- Exhibit 78: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
- Exhibit 79: Chart on Europe - Year-over-year growth 2022-2027 (%)
- Exhibit 80: Data Table on Europe - Year-over-year growth 2022-2027 (%)
- 9.5 APAC - Market size and forecast 2022-2027
- Exhibit 81: Chart on APAC - Market size and forecast 2022-2027 ($ million)
- Exhibit 82: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
- Exhibit 83: Chart on APAC - Year-over-year growth 2022-2027 (%)
- Exhibit 84: Data Table on APAC - Year-over-year growth 2022-2027 (%)
- 9.6 South America - Market size and forecast 2022-2027
- Exhibit 85: Chart on South America - Market size and forecast 2022-2027 ($ million)
- Exhibit 86: Data Table on South America - Market size and forecast 2022-2027 ($ million)
- Exhibit 87: Chart on South America - Year-over-year growth 2022-2027 (%)
- Exhibit 88: Data Table on South America - Year-over-year growth 2022-2027 (%)
- 9.7 Middle East and Africa - Market size and forecast 2022-2027
- Exhibit 89: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
- Exhibit 90: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
- Exhibit 91: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- Exhibit 92: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
- 9.8 US - Market size and forecast 2022-2027
- Exhibit 93: Chart on US - Market size and forecast 2022-2027 ($ million)
- Exhibit 94: Data Table on US - Market size and forecast 2022-2027 ($ million)
- Exhibit 95: Chart on US - Year-over-year growth 2022-2027 (%)
- Exhibit 96: Data Table on US - Year-over-year growth 2022-2027 (%)
- 9.9 UK - Market size and forecast 2022-2027
- Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ million)
- Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ million)
- Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
- Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
- 9.10 Germany - Market size and forecast 2022-2027
- Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ million)
- Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
- Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
- Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
- 9.11 China - Market size and forecast 2022-2027
- Exhibit 105: Chart on China - Market size and forecast 2022-2027 ($ million)
- Exhibit 106: Data Table on China - Market size and forecast 2022-2027 ($ million)
- Exhibit 107: Chart on China - Year-over-year growth 2022-2027 (%)
- Exhibit 108: Data Table on China - Year-over-year growth 2022-2027 (%)
- 9.12 India - Market size and forecast 2022-2027
- Exhibit 109: Chart on India - Market size and forecast 2022-2027 ($ million)
- Exhibit 110: Data Table on India - Market size and forecast 2022-2027 ($ million)
- Exhibit 111: Chart on India - Year-over-year growth 2022-2027 (%)
- Exhibit 112: Data Table on India - Year-over-year growth 2022-2027 (%)
- 9.13 Market opportunity by geography
- Exhibit 113: Market opportunity by geography ($ million)
10 Drivers, Challenges, and Trends
- 10.1 Market drivers
- 10.2 Market challenges
- 10.3 Impact of drivers and challenges
- Exhibit 114: Impact of drivers and challenges in 2022 and 2027
- 10.4 Market trends
11 Vendor Landscape
- 11.1 Overview
- 11.2 Vendor landscape
- Exhibit 115: Overview on Criticality of inputs and Factors of differentiation
- 11.3 Landscape disruption
- Exhibit 116: Overview on factors of disruption
- 11.4 Industry risks
- Exhibit 117: Impact of key risks on business
12 Vendor Analysis
- 12.1 Vendors covered
- Exhibit 118: Vendors covered
- 12.2 Market positioning of vendors
- Exhibit 119: Matrix on vendor position and classification
- 12.3 Alemba Ltd.
- Exhibit 120: Alemba Ltd. - Overview
- Exhibit 121: Alemba Ltd. - Product / Service
- Exhibit 122: Alemba Ltd. - Key offerings
- 12.4 BMC Software Inc.
- Exhibit 123: BMC Software Inc. - Overview
- Exhibit 124: BMC Software Inc. - Product / Service
- Exhibit 125: BMC Software Inc. - Key offerings
- 12.5 Broadcom Inc.
- Exhibit 126: Broadcom Inc. - Overview
- Exhibit 127: Broadcom Inc. - Business segments
- Exhibit 128: Broadcom Inc. - Key news
- Exhibit 129: Broadcom Inc. - Key offerings
- Exhibit 130: Broadcom Inc. - Segment focus
- 12.6 EasyVista SA
- Exhibit 131: EasyVista SA - Overview
- Exhibit 132: EasyVista SA - Product / Service
- Exhibit 133: EasyVista SA - Key offerings
- 12.7 Fujitsu Ltd.
- Exhibit 134: Fujitsu Ltd. - Overview
- Exhibit 135: Fujitsu Ltd. - Business segments
- Exhibit 136: Fujitsu Ltd. - Key offerings
- Exhibit 137: Fujitsu Ltd. - Segment focus
- 12.8 Hewlett Packard Enterprise Co.
- Exhibit 138: Hewlett Packard Enterprise Co. - Overview
- Exhibit 139: Hewlett Packard Enterprise Co. - Business segments
- Exhibit 140: Hewlett Packard Enterprise Co. - Key news
- Exhibit 141: Hewlett Packard Enterprise Co. - Key offerings
- Exhibit 142: Hewlett Packard Enterprise Co. - Segment focus
- 12.9 IFS World Operations AB
- Exhibit 143: IFS World Operations AB - Overview
- Exhibit 144: IFS World Operations AB - Business segments
- Exhibit 145: IFS World Operations AB - Key offerings
- Exhibit 146: IFS World Operations AB - Segment focus
- 12.10 International Business Machines Corp.
- Exhibit 147: International Business Machines Corp. - Overview
- Exhibit 148: International Business Machines Corp. - Business segments
- Exhibit 149: International Business Machines Corp. - Key offerings
- Exhibit 150: International Business Machines Corp. - Segment focus
- 12.11 Ivanti Software Inc.
- Exhibit 151: Ivanti Software Inc. - Overview
- Exhibit 152: Ivanti Software Inc. - Product / Service
- Exhibit 153: Ivanti Software Inc. - Key offerings
- 12.12 LogMeln Inc
- Exhibit 154: LogMeln Inc - Overview
- Exhibit 155: LogMeln Inc - Product / Service
- Exhibit 156: LogMeln Inc - Key offerings
- 12.13 Microsoft Corp.
- Exhibit 157: Microsoft Corp. - Overview
- Exhibit 158: Microsoft Corp. - Business segments
- Exhibit 159: Microsoft Corp. - Key news
- Exhibit 160: Microsoft Corp. - Key offerings
- Exhibit 161: Microsoft Corp. - Segment focus
- 12.14 Oracle Corp.
- Exhibit 162: Oracle Corp. - Overview
- Exhibit 163: Oracle Corp. - Business segments
- Exhibit 164: Oracle Corp. - Key news
- Exhibit 165: Oracle Corp. - Key offerings
- Exhibit 166: Oracle Corp. - Segment focus
- 12.15 SAP SE
- Exhibit 167: SAP SE - Overview
- Exhibit 168: SAP SE - Business segments
- Exhibit 169: SAP SE - Key news
- Exhibit 170: SAP SE - Key offerings
- Exhibit 171: SAP SE - Segment focus
- 12.16 ServiceNow Inc.
- Exhibit 172: ServiceNow Inc. - Overview
- Exhibit 173: ServiceNow Inc. - Product / Service
- Exhibit 174: ServiceNow Inc. - Key news
- Exhibit 175: ServiceNow Inc. - Key offerings
- 12.17 SolarWinds Corp.
- Exhibit 176: SolarWinds Corp. - Overview
- Exhibit 177: SolarWinds Corp. - Product / Service
- Exhibit 178: SolarWinds Corp. - Key offerings
13 Appendix
- 13.1 Scope of the report
- 13.2 Inclusions and exclusions checklist
- Exhibit 179: Inclusions checklist
- Exhibit 180: Exclusions checklist
- 13.3 Currency conversion rates for US$
- Exhibit 181: Currency conversion rates for US$
- 13.4 Research methodology
- Exhibit 182: Research methodology
- Exhibit 183: Validation techniques employed for market sizing
- Exhibit 184: Information sources
- 13.5 List of abbreviations
- Exhibit 185: List of abbreviations
Research Framework
Technavio presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources. The analysts have presented the various facets of the market with a particular focus on identifying the key industry influencers. The data thus presented is comprehensive, reliable, and the result of extensive research, both primary and secondary.
INFORMATION SOURCES
Primary sources
- Manufacturers and suppliers
- Channel partners
- Industry experts
- Strategic decision makers
Secondary sources
- Industry journals and periodicals
- Government data
- Financial reports of key industry players
- Historical data
- Press releases
DATA ANALYSIS
Data Synthesis
- Collation of data
- Estimation of key figures
- Analysis of derived insights
Data Validation
- Triangulation with data models
- Reference against proprietary databases
- Corroboration with industry experts
REPORT WRITING
Qualitative
- Market drivers
- Market challenges
- Market trends
- Five forces analysis
Quantitative
- Market size and forecast
- Market segmentation
- Geographical insights
- Competitive landscape
Frequently Asked Questions?
- US
- China
- India
- UK
- Germany
- Effective enterprise IT service incident and problem management
- Advent of advanced technologies
Key Questions Answered
- What are the key global market and the regional market share?
- What are the revenue-generating key market segments?
- What are the key factors driving and challenging this market’s growth?
- Who are the key market vendors and their growth strategies?
- What are the latest trends influencing the growth of this market?
- What are the variables influencing the market growth in the primary regions?
- What are the factors influencing the growth of the parent market?
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